Neosperience

What Neosperience does

Neosperience S.p.A. is an Italian publicly listed (Euronext Milan, formerly AIM Italia) Applied AI and digital transformation company founded in 2008 and headquartered in Milano, operating across six Italian offices (Brescia, Vicenza, Bergamo, Torino, Rende) with 101–250 employees. Its offering is organised around two pillars: Applied AI products (Declaro AI configurator, Bleen semantic insight engine, Automate intelligent document processing, Pulse process-mining digital twin, Lead Champion B2B lead scoring, and the Neosperience Health patient relationship platform) and Digital Enablement services (SAP Business One ERP implementation with vertical solutions WTA and SC-One, HubSpot-based CRM via subsidiary Rhei, Business Intelligence, Digital Experience including the OpenAble accessibility plugin, Shopware-based e-commerce, and the Retail Revolution clienteling suite). Underlying the products is a modular, API-first architecture combining Expert Systems, Machine Learning, and Large Language Models deployed on AWS.

The company operates a hybrid revenue model combining subscription/recurring license fees for its proprietary AI platforms with professional services for implementation, custom development, agile development, and ERP/CRM customization. Eight wholly-owned subsidiaries (Neosperience Health, Rhei, Elibra, NeosVoc, Value China, Neosperience Lab, Neoslogos, Somos) extend the group into healthcare, legal-tech, voice-of-customer, China market consulting, corporate-startup incubation, cultural non-profit, and IoT verticals. Go-to-market is enterprise-focused field sales with consultative demos, target customers are mid-to-large B2B firms in Italy (with selective international coverage) and pricing is quote-based without publicly disclosed tiers. Strategic partnerships with SAP, HubSpot (Diamond), AWS, and Shopware function as both technology and distribution channels, supported by content marketing via blog, webinars, and the 'Neosperience Podcast' (Voci che raccontano come il digitale e l'Intelligenza Artificiale stanno cambiando i modelli di business — voices recounting how digital and AI are changing business models). Notable enterprise customers include Pietro Fiorentini, Mitsubishi Electric, Gruppo San Donato, Dainese, Marposs, Campagnolo-Fulcrum, SDA Bocconi, and FAE Group. ISO 9001:2015 certified.

Name

Neosperience

Legal name

Neosperience S.p.A.

Website

https://neosperience.com

Company type

Public

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

Neosperience S.p.A. is an Italian publicly listed (Euronext Milan) Applied AI and digital transformation company providing proprietary AI platforms (Declaro, Bleen, Automate, Pulse, Lead Champion, Neosperience Health) and Digital Enablement services (SAP ERP, HubSpot CRM, BI, e-commerce, digital experience) to mid-to-large B2B enterprises across Italy.

Ownership category

akta.pro rank

Product category

Enterprise AI Software

NAICS

Software Publishers (51321), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

akta.pro secondary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Applied AI solutions
• Intelligent document processing
• Enterprise resource planning
• Customer relationship management
• Digital transformation services

Headquarters

HQ city

Brescia

HQ country

Italy

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Applied AI Solutions: Subscription and license fees for proprietary AI platforms including Declaro, Bleen, Automate, Pulse, Lead Champion, and Neosperience Health. These modular solutions are sold as recurring revenue with implementation and customization services.
2. ERP Implementation and Customization: SAP Business One implementation, customization, and ongoing consulting services. Includes vertical solutions for specific industries and integration with AI platforms.
3. Custom Solution Engineering: Bespoke AI and software development services, from prototyping to full-scale adoption. Iterative, modular approach targeting complex business challenges.
4. Agile Development Services: Software development and cloud infrastructure services using Agile methodology. Includes UX/UI design, quality engineering, application management, and modernization services.
5. CRM Services (HubSpot): HubSpot-based CRM implementation, integration, and marketing automation services through subsidiary Rhei, a Diamond HubSpot Partner.
6. Digital Experience Services: B2B website, application, and omnichannel experience development, including e-commerce (Shopware-based headless/composable), digital experience platforms, and Retail Revolution cloud clienteling suite.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Neosperience is an Italian Applied AI and Digital Enablement company that develops and sells a portfolio of proprietary AI software platforms — Declaro (product configurator/CPQ), Bleen (enterprise insight engine), Automate (intelligent document processing), Pulse (process intelligence/digital twin), Lead Champion (B2B lead generation), and Neosperience Health (patient relationship management) — alongside Digital Enablement services including ERP (SAP Business One), CRM (HubSpot), Business Intelligence, Digital Experience, E-Commerce (Shopware), and Retail Revolution (in-store clienteling). Offerings target mid-to-large B2B enterprises across manufacturing, healthcare, retail, and professional services, with revenue generated through subscription/license fees on proprietary AI platforms and professional services revenue from implementation, customization, and custom software development.

Product overview

Neosperience offers a comprehensive Applied AI and Digital Enablement platform with two main pillars: Applied AI (including Declaro, Bleen, Automate, Pulse, Lead Champion, and Neosperience Health products) and Digital Enablement (including ERP, CRM, Business Intelligence, Digital Experience, E-Commerce, and Retail Revolution). The company operates a platform-plus-modules architecture where core AI products integrate with foundational digital infrastructure services. Additional offerings include Agile Development Services for custom software development and Custom Solution Engineering. The product ecosystem is unified through the 'Digital To The Power of AI' philosophy, where solid digital foundations multiply the impact of applied AI solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Declaro: AI-powered product configurator that transforms the management of complex products into a powerful design and sales tool for Configure-to-Order and Engineer-to-Order scenarios.
• Bleen
• Automate
• Pulse
• Lead Champion
• Neosperience Health
• Retail Revolution
• WTA - Job Assistant
• SC-One
• OpenAble

Products and services

• Declaro AI-powered product configurator that transforms the management of complex products into a powerful design and sales tool for Configure-to-Order and Engineer-to-Order scenarios. Automates configuration, guides users step-by-step, centralizes company knowledge, and generates accurate quotes in real time using Expert System technology with a Rules Engine validating structural, physical, and functional constraints.
• Bleen AI Intelligent Insight Engine that simplifies and enhances enterprise searches using semantic algorithms, Data Augmentation, ontological search, and dynamic indexing. Aggregates information from multiple internal and external sources (file systems, email, databases, ERP, CMS, document systems) and exposes it through an intuitive interface, with an optional LLM/RAG layer for natural language querying.
• Automate AI-powered Intelligent Document Processing (IDP) solution that automates the management and extraction of information from documents of any kind — structured (invoices, orders) and unstructured (contracts). Uses AI, Machine Learning, and advanced OCR to process documents, with RESTful API integration into ERP, CRM, PLM, and other management software.
• Pulse AI Process Intelligence platform that creates a Digital Twin of operational processes for monitoring, optimization, and predictive analytics. Uses Process Mining algorithms and predictive analytics to interpret event history, validate real processes, identify deviations, and intervene in real time, with a simulation module for scenario testing.
• Lead Champion B2B lead generation platform that identifies companies visiting a website using AI and IP Intelligence. The discover module attributes anonymous visitors to companies, the booster module activates personalized forms via generative AI, and output integrates with CRM, marketing automation, and advertising platforms. Installation via script, Google Tag Manager, or WordPress plugin.
• Neosperience Health Patient Relationship Management platform combining AI with empathy in an omnichannel support suite throughout the patient journey. Includes NeoRSA, NeoPharma, NeoClinic, NeoEmergency, and NeoHospital modules, plus the Sofia AI assistant that integrates Large Language Models with a certified knowledge base for context-aware patient interaction. Integrates with wearable and medical devices.
• Retail Revolution Cloud-based clienteling suite that digitizes in-store sales experience and overcomes checkout line limitations. Mobile-first platform enabling sales staff to manage the entire sales process from consultation to payment on any device, supporting unified commerce, mobile point-of-sale, and inventory management.
• OpenAble Web accessibility plugin that removes digital architectural barriers and makes websites more accessible and inclusive for users with disabilities, available as a standalone accessibility overlay product.
• ERP Solutions (SAP Business One) Customized Enterprise Resource Planning solutions based on SAP Business One, covering accounting, sales, inventory management, invoicing, purchasing, customer management, stock, services, and production. Includes vertical solutions for manufacturing, food, rubber, aluminum, and legal industries.
• CRM Solutions (HubSpot) Customer Relationship Management solutions based on HubSpot platform that increase profitability of sales and contact channels through marketing automation and customer experience management, delivered as Diamond HubSpot Partner via subsidiary Rhei.
• Business Intelligence Advanced services and platforms to digitize management and control processes, providing aggregated, usable, and integrated data for real-time analysis and strategic decisions across enterprise data sources.
• Digital Experience B2B websites, applications, and omnichannel experiences built on an evolutionary, solid, and measurable structure. Includes Design System, UI Kit, content design, and accessibility solutions such as OpenAble.
• E-Commerce Composable and headless e-commerce solutions based on microservice and API-first architecture for maximum flexibility. Includes a Shopware-based headless option (Neosperience Commerce Accelerator) and vertical solutions for retail, fashion, marketplace, and international e-commerce.
• Agile Development Services Multi-disciplinary team experience in designing and developing complex digital solutions using Agile methodology, with rapid iterative releases and DevOps automation. Includes UX/UI design, quality engineering, application management, and modernization services.
• Custom Solution Engineering Custom Applied AI and advanced software development solutions for complex business challenges, spanning from prototyping to full-scale adoption using an iterative, modular approach. Leverages Expert Systems, ML, LLM, microservices, API-first, and low-code architectures to deliver future-ready bespoke solutions.

Quantifiable outcome

• 40% reduction in information retrieval time and accelerated company onboarding with Bleen enterprise search

Named customers20 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability13 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core, strategic and minor.

• SAPcoreTechnology or IntegrationSAP Business One partner with years of experience in implementation and customization of SAP ERP for manufacturing, food, rubber, aluminum, and legal industries. Provides vertical solutions including WTA (Job Assistant) for job shop manufacturing, SC-One for contract manufacturing, and industry-specific ERP solutions.
• HubSpotcoreChannel Partner/ Reseller/ DistributorCRM and marketing automation platform partnership. Neosperience subsidiary Rhei is a Diamond HubSpot Partner implementing HubSpot CRM solutions for Italian businesses. HubSpot powers Neosperience's own marketing and sales operations as well as client implementations.
• Amazon Web Services (AWS)strategicTechnology or IntegrationStrategic cloud partnership providing infrastructure for Neosperience solutions deployment. AWS partnership ensures access to advanced technical resources and specialized support. Automate is installable on AWS cloud.
• ShopwarecoreTechnology or IntegrationHeadless and composable e-commerce platform partnership. Neosperience Commerce Accelerator uses Shopware as the foundation for B2B and retail e-commerce solutions, emphasizing management efficiency and simplified integration with existing processes.
• DEVO Lab (SDA Bocconi)minorStrategic or Co-development PartnerDEVO Lab, the think tank of SDA Bocconi School of Management, supports Neosperience Lab in developing new digital businesses through Corporate Startup programs. Collaborative innovation ecosystem connecting academic research with practical business application.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Regional players

• TeamSystem: Leading Italian SMB-focused software and ERP provider, strong in vertical solutions for professionals, manufacturing, and retail. Comparable to Neosperience's Digital Enablement ERP and vertical CRM/retail offerings within the Italian market, though focused on smaller customers.

Direct peers

• Celonis: Global leader in process mining and process intelligence — directly comparable to Neosperience's Pulse product. Same buyer (operations/transformation leaders), same core technology (process mining + digital twin), and overlapping value proposition.
• Expert.ai: Italian-headquartered AI company specializing in natural language processing and enterprise language AI. Closely comparable to Neosperience's Bleen enterprise-search and AI interpretation capabilities, with similar Italian-roots enterprise GTM.
• ABBYY: Specialized vendor of intelligent document processing and OCR — directly comparable to Neosperience's Automate product. Competes for the same enterprise IDP budget with overlapping capability in structured/unstructured document extraction.
• Tacton: Specialist in Configure-Price-Quote (CPQ) and product configuration for complex manufacturing — directly comparable to Neosperience's Declaro configurator. Same buyer (manufacturing sales/engineering leaders) and similar Configure-to-Order / Engineer-to-Order use cases.
• Coveo: Enterprise AI search and relevance platform — directly comparable to Neosperience's Bleen semantic search and intelligent insight engine. Same buyer (knowledge management / IT leaders) and similar RAG/ontology-based retrieval technology.
• Engineering Group: Large Italian IT services and software provider serving enterprises with digital transformation, ERP, and industry-specific platforms. Comparable to Neosperience across Italian enterprise customer base, vertical software packaging, and integrated services-plus-products model.
• Reply S.p.A. Italian publicly listed digital transformation and systems integration group with a strong focus on AI, cloud, and enterprise software services. Highly comparable to Neosperience on customer base (Italian mid/large enterprises), service mix (consulting + proprietary platforms), and listing profile.

Broad incumbents

• Capgemini: Global IT services and digital transformation leader with deep AI/automation practices and Italian enterprise delivery. Competes with Neosperience's Custom Solution Engineering and Agile Development Services from a larger, broader portfolio position.
• Accenture: Global professional services firm with major AI, ERP (SAP), and digital transformation practices serving Italian and multinational enterprises. Overlaps with Neosperience's services-plus-AI-platform positioning as a much larger incumbent alternative.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/neosperience
• Xx.com/Neosperience
• Facebookfacebook.com/Neosperience

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neosperience