Solid Technology Solutions

What Solid Technology Solutions does

Solid Technology Solutions is an Edmonton, Alberta-based Managed Services Provider (MSP) founded in 2008, specializing in IT support, cybersecurity, cloud migration, and business continuity services for Alberta healthcare organizations and small-to-medium businesses. The company's core offering, SolidCare, delivers 24/7 managed IT services (monitoring, proactive maintenance, support) on a subscription basis, complemented by a portfolio of branded sub-products: SolidGuard (SASE/cloud-delivered security), SolidAssure (disaster recovery and backup), SolidCom (managed VoIP), Microsoft 365 and Cloud Services, Cybersecurity, AI Automation, Application Development, and Website Development. The firm serves 11 of Alberta's 41 Primary Care Networks and 75+ active clients across the province, with a claimed 98% client retention rate.

The company's competitive positioning is built on healthcare-specific expertise, including Information Manager-level compliance with Alberta's Health Information Act (HIA), and a proprietary performance management tool called PerformPCN that tracks AHS Schedule B indicators for Primary Care Networks. Its go-to-market is sales-led and consultative, with direct phone-based sales (587-557-1234), free 30-minute consultations, and dedicated inside sales staff. The technology stack is largely built on Microsoft ecosystems (Microsoft 365, Teams, Power Platform, SharePoint), augmented by SASE security architecture and custom AI integrations. Operationally, the firm runs on proprietary frameworks — the Three Levers Framework (Ownership, Cadence, Verification) and the 5QI continuous improvement process — to deliver "peace of mind IT" to clients.

In February 2026, AYCE Capital announced an investment in SolidTech, taking majority control while founder Grant Dakin remained as President. Under the partnership, AYCE manages back-office functions (sales, finance, vendor management) and connects SolidTech to a broader ecosystem of MSP companies. The company operates from a single Edmonton headquarters (#201, 9470 51 Ave NW), employs 11-50 staff, generates revenue primarily through recurring managed services contracts (monthly billing), and discloses no public revenue figures. Pricing is quote-based and not publicly disclosed.

Name

Solid Technology Solutions

Legal name

Solid Technology Solutions Inc.

Website

https://solidtech.ca

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Solid Technology Solutions is an Edmonton-based Managed Services Provider founded in 2008, delivering IT support, cybersecurity, cloud migration, and business continuity services to 11 of Alberta's 41 Primary Care Networks and 75+ active clients across the province.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG)

akta.pro secondary industries

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Secure Access Service Edge (SASE) & Secure SD-WAN (HDAIAFAH), Continuity for SaaS & Cloud Apps (M365/Salesforce Backup) (HDABAIAK)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud migration services
• Business continuity planning
• Healthcare IT compliance

Headquarters

HQ city

Edmonton

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (SolidCare): Full-service IT management with 24/7 monitoring, proactive maintenance, and responsive support. Recurring subscription-based model providing predictable costs with flexible plans designed around client size and budget.
2. Security Services (SolidGuard, Cybersecurity): Multi-layered security including SASE, real-time monitoring, and incident response. Sold as managed security services with subscription pricing.
3. Business Continuity (SolidAssure): Disaster recovery and backup planning services with automated backup solutions and rapid response capabilities.
4. Cloud Services (Microsoft 365): Microsoft 365 migration, tenant setup, optimization, and ongoing management. Can include Power Platform solutions.
5. VoIP Services (SolidCom): Managed business phone systems with lower costs, scalability, and full management including setup, configuration, and ongoing support.
6. Custom Application Development: Custom software development services for unique workflows, specialized industry requirements, and integration needs. Includes web applications, mobile solutions, and API development.
7. AI Automation: Practical AI tools for document processing, workflow automation, email automation, and custom AI assistants tailored to specific use cases.
8. Website Development: Professional website design and development services including mobile-responsive design, SEO foundation, and ongoing maintenance.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Solid Technology Solutions is an Edmonton-based Managed Services Provider delivering 24/7 managed IT, cybersecurity, cloud migration, business continuity, and VoIP services primarily to Alberta healthcare organizations (including 11 of 41 Primary Care Networks) and small-to-medium businesses. The company combines subscription-based managed services with proprietary tools such as PerformPCN and the SolidGuard SASE security framework, supplemented by custom application development and AI automation services.

Product overview

Solid Technology Solutions is an Edmonton-based Managed Services Provider (MSP) serving Alberta's healthcare sector and businesses since 2008. The company offers a portfolio of managed IT services organized around a core offering called SolidCare — a full-service managed IT solution providing 24/7 monitoring, proactive maintenance, and responsive support. This core is complemented by specialized security services: SolidGuard (SASE/cloud-delivered security), Cyber Security (multi-layered threat protection), and SolidAssure (business continuity and disaster recovery). Communication needs are addressed through SolidCom (managed VoIP) and Microsoft 365 & Cloud Services. The company also offers AI Automation for practical workflow automation, Website Development for professional web presence, and Application Development including the custom-built PerformPCN performance management tool for Primary Care Networks. The portfolio operates as a unified managed services suite rather than a single platform, where services are combined based on client needs with shared infrastructure, monitoring, and a consistent "Listen. Help. Protect." service philosophy.

Differentiator

Problem solved

Functional benefit

Brands

• SolidCare: Managed IT Services - Full-service IT management with 24/7 monitoring, proactive maintenance, and responsive support.
• SolidGuard
• SolidAssure
• SolidCom
• PerformPCN

Products and services

• SolidCare — Managed IT Services Full-service managed IT service providing 24/7 monitoring, proactive maintenance, and responsive support for healthcare providers and Alberta businesses. Functions as the company's IT team without the overhead of internal staff.
• SolidGuard — SASE Security Managed SASE (Secure Access Service Edge) solution providing a unified, cloud-delivered security framework that protects distributed teams and data everywhere they work. Includes Zero Trust Network Access, cloud-delivered firewall, threat prevention, and secure web access.
• SolidAssure — Business Continuity & Disaster Recovery Comprehensive disaster recovery and backup planning solution ensuring business continuity with rapid response and multi-layered disaster recovery capabilities for organizations facing disruptions of hours or weeks.
• SolidCom — Managed VoIP Services Modern business phone system delivered over the internet with lower costs, more features, and seamless integration with Microsoft Teams and CRM systems, including setup, configuration, and ongoing support.
• Microsoft 365 & Cloud Services Strategic cloud migration and ongoing Microsoft 365 management including tenant setup, SharePoint and Teams implementation, and Power Platform solutions for modern workplace collaboration.
• Cyber Security Multi-layered cybersecurity protection with real-time threat monitoring, HIA-aligned security practices, employee awareness training, vulnerability assessment, and incident response services for healthcare organizations and Alberta businesses.
• AI Automation Practical AI tools that eliminate repetitive tasks through document processing, intelligent workflows, email automation, meeting transcription, and custom AI assistants integrated with existing systems.
• Website Development Professional website design and development with modern responsive design, content management systems, SEO foundation, and ongoing maintenance and security updates.
• Application Development Custom software development including web applications, mobile-responsive solutions, API integration, database design, and Microsoft Power Platform solutions. Includes PerformPCN, a healthcare performance management tool built for Alberta PCNs to track AHS Schedule B indicators.

Quantifiable outcome

• 98% client retention rate
• +3 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature6 records

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• IT/NET: Edmonton-based IT managed services and consulting firm serving Alberta businesses including healthcare organizations. Closest direct peer by geography, customer base, and offering overlap with SolidTech's SolidCare managed IT portfolio.
• Scalar Decisions: Vancouver-headquartered Canadian MSP and security services provider with national delivery. Comparable as a Canadian mid-market MSP competing in similar managed IT, cybersecurity, and cloud migration services.
• eSentire: Canadian-founded global MDR (managed detection and response) and MSSP headquartered in Waterloo, Ontario. Comparable as a Canadian-origin managed security services provider with overlapping SASE, MDR, and managed cybersecurity offerings.
• Naviant: US-based IT consulting firm specializing in healthcare and enterprise content services. Comparable for its healthcare vertical specialization and managed services/consulting hybrid model similar to SolidTech.
• Long View Systems: Calgary-headquartered Canadian managed services and IT solutions provider with deep Western Canada presence. Comparable by service mix (managed IT, security, cloud) and overlapping customer base in Alberta business and healthcare segments.
• Nordic Consulting: US healthcare-focused IT consulting and managed services firm serving hospitals, health systems, and clinics. Comparable as a healthcare-vertical managed IT and consulting peer that competes for healthcare-IT budgets similar to SolidTech's PCN customers.
• Bulletproof (a GLI company): Canadian managed security, compliance, and IT services firm focused on Canadian enterprise and mid-market. Comparable as a Canadian competitor in the managed cybersecurity / MSSP space that overlaps with SolidTech's SolidGuard and cybersecurity services.
• OnX Enterprise Solutions: Canadian managed services and cloud solutions provider with national footprint. Comparable as a Canadian MSP offering managed IT, security, and cloud services to mid-market and healthcare-adjacent organizations.

Broad incumbents

• Ricoh IT Services: Global IT services arm of Ricoh with managed services, cloud, and security practices. Comparable as a large incumbent offering similar managed IT/SASE/security portfolio to enterprise and healthcare clients, including in Canada.

Emerging players

• Pivot Point Consulting: US-based healthcare IT consulting firm providing EHR/ERP implementation and managed services for hospitals and provider organizations. Comparable for healthcare vertical focus and IT managed services delivery model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCsFyC6d4M85adIzny3RG6jQ
• Facebookfacebook.com/solidtechinc
• LinkedInlinkedin.com/company/solid-technology-solutions-inc-
• Instagraminstagram.com/solidtechnologysolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Solid Technology Solutions