What Ricoh IT Services does

Ricoh IT Services is the Canadian operation of Ricoh Canada Inc., a wholly-owned subsidiary of Ricoh Company Ltd. (Tokyo Stock Exchange-listed parent), headquartered in Mississauga, Ontario with 1,500-2,400 employees across Canada. The business sells and services the RICOH IM-series multifunction printers and IP-series production color lasers, all built on the proprietary RICOH Always Current Technology (ACT) platform with an Android-based Smart Operation Panel that enables on-demand feature activation without hardware replacement. Supporting the hardware are proprietary software platforms including @Remote for centralized fleet management, RICOH Streamline NX for enterprise print management and cost accounting, and an Enterprise Content Management SaaS layer, plus Microsoft 365 managed services with a 99.9% uptime SLA. The RICOH Developer Program (RiDP) provides APIs and a five-tier partner ecosystem including Tungsten Automation (Premier Platinum), LRS, Papercut, and OpenText.

The company operates a multi-channel go-to-market model combining direct enterprise field sales, an authorized dealer network, the self-service MyRicoh portal, channel partnerships (Brother Exclusive Series, LogoJET direct-to-object UV printers), and dedicated inside-sales support lines for customer service, technical support, production print, and service dispatch. Revenue streams include hardware sales, managed print and managed IT services (IT support, managed cloud, cybersecurity, IT Service Desk with 20+ years of experience), supplies and consumables with take-back/recycling programs, and professional services covering workflow automation, content management, customer communications, and print/mailroom outsourcing. Pricing is primarily quote-based for enterprise solutions with subscription billing for managed services and software modules, complemented by a free Microsoft Universal Print application for compatible Ricoh SOP MFPs.

Ricoh Canada targets enterprise organizations and mid-market businesses across vertical industries including healthcare (Ontario Health Central Intake deployment), legal, government, education (higher education and K-12), retail, manufacturing, and real estate. Certifications include ISO 9001:2008, ISO 27001, SSAE/SOC, HIPAA, PCI, and HITRUST for production print and mail operations, plus ENERGY STAR and EPEAT ratings on hardware. The company was named Leader in the 2024 IDC MarketScape for Worldwide Cloud Managed Print and Document Services Hardcopy and to Forbes Canada's Best Employers 2024, and operates under the corporate direction of the Ricoh parent, which reported worldwide sales of approximately 2,608 billion yen (~$16.4 billion USD) for FY ending March 2026.

Name

Ricoh IT Services

Legal name

Ricoh Canada Inc.

Website

https://itservices.ricoh.ca

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

11–50 employees

Short description

Ricoh IT Services (Ricoh Canada Inc.) provides managed print, IT infrastructure, cloud, and cybersecurity services to enterprise and mid-market organizations across Canada, headquartered in Mississauga, Ontario.

Ownership category

akta.pro rank

Product category

Managed Print and IT Services

NAICS

Printing and Related Support Activities (3231), Printing (32311), Software Publishers (513210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Service Industries For The Printing Trade (2790), Services-Mailing, Reproduction, Commercial Art & Photography (7330)

akta.pro primary industry

Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL)

akta.pro secondary industries

Production & High-Volume Printing Systems (HDACAEAJ), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL)

Keywords

• Managed print services
• Document workflow automation
• Enterprise content management
• Multifunction printers
• Managed IT services

Headquarters

HQ city

Mississauga

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of office printing and imaging equipment including multifunction printers (MFPs), production print solutions, and color laser printers. Products like IM C4510, IP C8500, and Brother Exclusive Series offered through direct and channel sales.
2. Managed Print Services: Ongoing managed print services including analytics, device management, mobile and cloud solutions. Includes Managed Print Services for Zebra label printers. Subscription-based model with flexible engagement options.
3. IT Services and Cloud Solutions: Managed IT services including IT support, managed cloud, cybersecurity, IT projects, Microsoft 365 implementation, IT Service Desk, and server/network management. Over 20 years of managed IT services experience.
4. Supplies and Consumables: Genuine ink, toner, parts and supplies for Ricoh devices. Toner bottles, cartridges, waste toner bottles, maintenance kits. Includes take-back and recycling programs.
5. Professional Services: Consulting, implementation, and support services including workflow automation, enterprise content management, customer communications management, print and mailroom outsourcing, and document imaging.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Ricoh IT Services (Ricoh Canada Inc.) sells multifunction printers, production color laser printers, and supplies alongside subscription-based managed print services, managed IT and cloud services, cybersecurity, document workflow automation, enterprise content management, print and mailroom outsourcing, and return mail services to Canadian enterprises, mid-market businesses, and public sector organizations across healthcare, legal, government, education, and retail verticals. The RICOH Developer Program supports a 100+ integration partner ecosystem and Microsoft 365 / Microsoft Universal Print integrations.

Product overview

Ricoh IT Services offers a comprehensive portfolio of office technology and IT services centered around the RICOH Always Current Technology platform. The core offering includes IM-series multifunction printers (IM C4510, IM 600SRF, IM 460F, IM 460FTL, IM 550F) and IP-series color laser printers (IP C8500), all featuring Smart Operation Panels that support on-demand feature upgrades. Supporting the hardware are add-on modules including @Remote for centralized fleet management, RICOH Streamline NX for enterprise print management, and Microsoft 365 integration services. Service offerings span Cloud & IT Services (IT support, managed cloud, cybersecurity, IT Service Desk), Managed Print Services, Enterprise Content Management, Data/Analytics/AI Solutions, and Print & Mail Services (including Return Mail Services). The RICOH Developer Program (RiDP) provides APIs and tools for third-party application development, with Premier partners including Tungsten Automation, LRS, Papercut, and OpenText. Recent expansion includes LogoJET direct-to-object printing through strategic partnerships. The company operates as part of Ricoh Americas Corporation, offering solutions for government, healthcare, legal, higher education, K-12, and retail industries.

Differentiator

Problem solved

Functional benefit

Brands

• Ricoh IT Services: Specializes in the design, implementation, security and support of infrastructure, cloud and networking systems. Focused on empowering the growth of businesses by turning data into insights, technology into innovation, and vision into reality. Also referred to as Insightful IT.

Products and services

• RICOH IM C4510 Color Laser Multifunction Printer Color laser multifunction printer with print, copy, scan, and fax capabilities, part of the IM C series with Smart Operation Panel and Always Current Technology on-demand upgradability. Targeted at enterprise and mid-market office environments.
• RICOH IM 600SRF Black and White Multifunction Printer Black and white laser MFP printing up to 62 ppm with copy, scan, fax, 10.1-inch Smart Operation Panel, 100-sheet single-pass document feeder, internal finisher for automated stapling, and RICOH Always Current Technology platform support.
• RICOH IM 460F Black and White Multifunction Printer Black and white MFP with print speeds up to 46 ppm, copy, scan, and fax. Features 7-inch third-generation Smart Operation Panel, Android OS 10, up to 2,100-sheet paper capacity, and optional OCR for searchable PDFs.
• RICOH IM 460FTL Healthcare-Focused Multifunction Printer Black and white MFP designed for healthcare settings. Features Teflon-coated tray optimized for label and wristband printing, specialized firmware for healthcare system integration, and EPEAT Gold certification.
• RICOH IM 550F Black and White Multifunction Printer Black and white laser MFP with print speeds up to 57 ppm, built on Always Current Technology platform with 10.1-inch Android-based Smart Operation Panel for on-demand workflow enhancements.
• RICOH IP C8500 Color Laser Printer Color laser printer with print speeds up to 45 ppm, 4800x1200 dpi resolution, 7-inch Smart Operation Panel, up to 4,850-sheet paper capacity, and ENERGY STAR/EPEAT Gold certification.
• RICOH Streamline NX Software Scalable integrated platform for device management, enterprise printing, and print cost accounting with centralized print management, user authentication, chargeback tracking, secure print release, scan and capture workflows, and support for both Ricoh and Brother devices.
• RICOH Managed Print Services Subscription-based managed print services including analytics, device management, mobile and cloud printing support across hybrid work environments, with flexible engagement options and management of Zebra label printers.
• RICOH Cloud & IT Services Managed IT services including IT support, managed cloud infrastructure, cybersecurity services, IT projects, Microsoft 365 implementation, IT Service Desk, and server/network management, with over 20 years of experience serving Canadian businesses.
• RICOH IT Service Desk Enterprise IT service desk enabling teams to focus on strategic initiatives. Features scalable support, tiered service levels (Tier I, II, multilingual), ITIL methodology, shift-left problem elimination strategy, and clear SLAs/SLOs.
• RICOH Enterprise Content Management Cloud-based content management SaaS providing centralized storage, organization, and access to enterprise information, with automated workflows, tiered security privileges, audit trails, and mobile accessibility for distributed workforces.
• RICOH Security Solutions Security software and solutions including on-premise and mobile printer security upgrades and controls, with encryption, authentication, and compliance features protecting business-critical documents and data.
• RICOH Data, Analytics & AI Solutions Data, analytics, and AI solutions including RICOH Analytics for Print and the upcoming IoT Command Center for device monitoring, usage pattern analysis, and actionable insights from connected devices.
• RICOH Print and Mail Services Business process outsourcing services including intelligent delivery (digital mail conversion), inbound mailroom management, print and mail continuity, production print and mail, and return mail services with address correction database access.
• Microsoft 365 Managed Services Managed services for Microsoft 365 covering Microsoft Office Suite, Microsoft Teams (video conferencing, voice, chat), SharePoint, OneDrive, Exchange, and Outlook, with 99.9% uptime SLA, 24/7/365 support, and backup services with 4x daily backups and one-year retention.
• RICOH Return Mail Services Undeliverable As Addressed (UAA) mail remediation services including scanning, OCR extraction, address correction database matching, and customer reconnection to reduce returned mail costs and maintain customer relationships.

Quantifiable outcome

• Weekly manual tasks reduced by 30% at Lynn Housing Authority
• +2 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature4 records

Partnerships

13 partnerships are on record, tiered flagship, core, premier platinum, premier gold and premier plus.

• Ontario HealthflagshipStrategic or Co-development Partner · 16 June 2026Agreement to support Ontario Health's Central Intake implementation across multiple regions of the province. Ricoh's referral management technology supports digital workflows for referral intake, information capture, data validation, and workflow visibility. Central intake models are designed to receive, triage, and route referrals centrally to appropriate clinical settings.
• LogoJETcoreChannel Partner/ Reseller/ Distributor · 30 March 2026Strategic partnership announced March 30, 2026, expanding Ricoh's graphic communications portfolio with LogoJET's small-format direct-to-object (DTO) UV printing solutions. Ricoh becomes LogoJET's first distribution partner in North America, offering DTO printers as part of broader portfolio of production hardware, software, workflow, and services. Partnership helps customers unlock new revenue opportunities through on-demand product customization and enables PSPs to reduce reliance on outsourcing while improving speed to market.
• Brother International Corporation-CanadacoreChannel Partner/ Reseller/ Distributor · 19 March 2026Strategic alliance announced March 19, 2026, building on existing partnership in U.S. Ricoh offers Brother Exclusive Series to expand portfolio of A4 office print solutions. Brother's cost-effective multi- and single-function desktop printers complement Ricoh's robust solutions-oriented A4 imaging devices. Expanded portfolio creates opportunities for businesses of all sizes to acquire affordable, high-quality imaging devices using common print management platform (RICOH Streamline NX) being adapted to support Brother devices.
• Tungsten Automation (formerly Kofax)premier platinumTechnology or IntegrationPremier Platinum Partner in RICOH Developer Program. Tungsten Automation is a trusted global leader in intelligent workflow automation providing businesses with solutions to automate data-intensive business workflows. Solutions include document & workflow automation, AP & AR automation, print & workplace automation, and PDF & e-signature offerings. Recognized as leader in Intelligent Automation (IA), Intelligent Document Processing (IDP), and Process Orchestration by top analysts.
• LRS (LRS Output Management)premier goldTechnology or IntegrationPremier Gold Partner in RICOH Developer Program providing output management solutions.
• Papercutpremier plusTechnology or IntegrationPremier Plus Partner in RICOH Developer Program providing print management solutions.
• OpenTextpremier plusTechnology or IntegrationPremier Plus Partner in RICOH Developer Program providing enterprise information management solutions.
• PrinterLogicpremier plusTechnology or IntegrationPremier Plus Partner in RICOH Developer Program providing enterprise print management solutions.
• Plus Technologiespremier plusTechnology or IntegrationPremier Plus Partner in RICOH Developer Program.
• ARC Document Solutionspremier plusTechnology or IntegrationPremier Plus Partner in RICOH Developer Program providing document management solutions.
• ND Digitalpremier plusTechnology or IntegrationPremier Plus Partner in RICOH Developer Program.
• RF IDEASpremier plusTechnology or IntegrationPremier Plus Partner in RICOH Developer Program providing card reader and authentication solutions.
• MicrosoftcoreTechnology or IntegrationDeep partnership with Microsoft including Microsoft 365 implementation and support services, Microsoft Universal Print application for Ricoh MFPs, Teams integration, and Azure cloud infrastructure. Microsoft 365 features 99.9% uptime SLA.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• HP Inc. HP is the largest global OEM for printers and MFPs and operates HP Managed Print Services alongside a broad PC and printing portfolio. Direct competitor for enterprise fleet contracts and supplies revenue, with materially larger scale and channel breadth.
• Canon Canada / Canon Solutions America: Canon offers a full line of office MFPs, production print hardware, managed print services, and document solutions. Competes directly for enterprise accounts and government procurement; broader portfolio spans imaging, medical, and industrial printing.

Emerging players

• CDW Canada: CDW provides IT services, cloud solutions, and hardware reselling — including printers and managed print. Overlaps with Ricoh's IT services expansion and competes for enterprise and government technology procurement budgets.
• Insight Enterprises Canada: Insight Enterprises provides IT hardware, software, cloud, and managed services to enterprise and mid-market clients. Overlaps with Ricoh's IT Service Desk, managed cloud, and Microsoft 365 services offerings.

Direct peers

• Sharp Electronics of Canada: Sharp offers office MFPs, managed print services, and document management software targeting enterprise and mid-market accounts in Canada. Competes in the same RFPs for healthcare, legal, and government print infrastructure contracts.
• Xerox: Xerox offers managed print services, document technology, IT services (Xerox Business Solutions, IT services), and workflow automation through platforms like DocuShare and ConnectKey. Competes directly for enterprise and government print and document management contracts.
• Konica Minolta Business Solutions: Konica Minolta operates a closely comparable business: managed print services, MFP hardware, IT services (including cloud and managed IT), and document workflow automation. Their portfolio, vertical go-to-market, and channel structure mirror Ricoh Canada's offering almost one-to-one.
• Lexmark: Lexmark is a direct competitor in enterprise MFPs, managed print services, and document workflow solutions. Their Lexmark Cloud Services and MPS offerings overlap closely with Ricoh's @Remote and Streamline NX platform.
• Brother Industries / Brother International Corporation-Canada: Brother is both a strategic channel partner to Ricoh (Brother Exclusive Series) and a competitor in SMB and A4 printing hardware. The recent strategic alliance makes them a hybrid competitor-partner with material overlap in office print market segments.
• Kyocera Document Solutions: Kyocera is a major MFP and printer OEM offering managed document services and ECOSYS-based hardware. Targets the same enterprise and mid-market accounts as Ricoh, particularly in healthcare, legal, and education verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/Ricohcanadainc
• Facebookfacebook.com/RicohCanadaInc
• LinkedInlinkedin.com/company/ricohitservices

Compliance16 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh IT Services