FirstWatch
- Company typePrivate
- Founded2002
- HeadquartersCarlsbad, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
FirstWatch firmographics
Firmographics- Name
- FirstWatch
- Legal name
- FirstWatch Solutions, Inc.
- Website
- https://firstwatch.net
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
FirstWatch industry classification
Industry- Product category
- Public Safety Data Analytics Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Syndromic Surveillance & Early Warning Systems (HLAJABAB)
- akta.pro secondary industry
- Risk Stratification, Early Warning Scores & Predictive Analytics (HLACAGAE)
Keywords
Where FirstWatch is headquartered
LocationHeadquarters
- HQ city
- Carlsbad
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
FirstWatch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Platform Subscription: FirstWatch operates as a subscription-based SaaS platform providing real-time data analytics and monitoring services to public safety agencies. The platform is accessed via web interface and mobile app, with services including real-time alerting, dashboards, and data integration across multiple public safety data sources.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription model for public safety agencies |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
FirstWatch product offering
Product offeringCore offering
FirstWatch is a real-time SaaS data analytics platform that ingests raw public safety records (CAD, ePCR, ProQA, RMS, and Hospital ED data) and transforms them into actionable intelligence for 911 centers, EMS systems, fire departments, law enforcement, and public health agencies. The platform delivers 24/7/365 monitoring, automated early event detection, configurable dashboards, and enhancement modules covering quality improvement, accreditation, hospital status, resource planning, risk identification, and compliance. It is sold as an enterprise subscription customized to each agency's size, data volume, and selected modules.
Product overview
FirstWatch is a real-time data analytics and monitoring platform for public safety and healthcare professionals, consisting of a core platform plus multiple enhancement modules. The core FirstWatch platform processes CAD, ePCR, ProQA, RMS, and Hospital ED data to provide situational awareness and early event detection for 911 centers, EMS, fire departments, law enforcement, and public health agencies. The product portfolio includes Academy Analytics by FirstWatch (dashboards for ProQA users), FirstPass (quality improvement), FOAM (fire operations analytics/accreditation), Demand Analysis, FirstWatch Mobile App, Interactive Data Visualization Tool (IDV), Performance Plus, Hospital Status Dashboard, Transfer of Care (TOC), Online Compliance Utility (OCU), Reports, Resource Planner, RIDES, Data Mover (FTP), and Health Intelligence. The company also sponsors the Jack Stout EMS Fellowship for leadership development and hosts the annual Collaborate Live training conference. FirstWatch serves over 500 agencies across North America with 24/7/365 availability.
Differentiator
Problem solved
Functional benefit
Brands
- Academy Analytics by FirstWatch: Dashboards and analytics for ProQA users
- FirstPass
- FOAM
- Resource Planner
- RIDES
- FirstWatch Data Mover
- OCU
- Collaborate Live
- Jack Stout EMS Fellowship
Products and services
- FirstWatch Core Platform Real-time SaaS data analytics platform that ingests CAD, ePCR, ProQA, RMS, and Hospital ED data and transforms it into actionable information for 911 centers, EMS, fire, law enforcement, and public health agencies, available 24/7/365 via web-enabled devices.
- Academy Analytics by FirstWatch Life-saving dashboards and analytics for ProQA users and emergency dispatch centers, providing performance monitoring of dispatch and response operations.
- FirstPass Quality improvement tool for EMS agencies that supports real-time performance review and continuous quality improvement processes.
- Fire Operations Analytics/Accreditation Module (FOAM) Data module that provides accurate and verifiable data for fire departments based on CFAI accreditation requirements, reporting on dimensions important for fire service accreditation and performance monitoring.
- Performance Plus Enhancement module that improves operational and clinical performance by monitoring KPIs and adherence to patient care protocols.
- FirstWatch Mobile App Mobile application enabling FirstWatch users to connect and monitor their real-time data and alerts from any web-enabled device.
- Interactive Data Visualization Tool (IDV) Interactive data visualization enhancement that enables users to see the status of any data set quickly and easily in order to take action in real time.
- Hospital Status Dashboard Real-time hospital status monitoring dashboard for EMS systems to track hospital availability, ambulance offload delays, and patient transfer status.
- Transfer of Care (TOC) Enhancement module that supports coordination and tracking of patient transfers between care settings within the FirstWatch ecosystem.
- Online Compliance Utility (OCU) Online compliance utility that helps agencies manage and track regulatory and operational compliance requirements.
- Risk IDentification for Emergency Services (RIDES) Risk identification module for emergency services that detects and alerts on risk patterns, suspicious activity, crime trends, arson patterns, and activity near high-threat facilities.
- Resource Planner Resource planning and scheduling tool for optimizing the deployment of personnel and assets within public safety operations.
- Demand Analysis Enhancement module for analyzing call demand patterns and operational workload trends within the FirstWatch platform.
- FirstWatch Reports Comprehensive reporting module enabling generation of management information, accreditation reports, and operational performance reports from FirstWatch data.
- FirstWatch Data Mover (FTP) Data integration module enabling automated data transfer via FTP between FirstWatch and customer systems, facilitating seamless data ingestion.
- Health Intelligence Health intelligence service providing real-time influenza trends, health alerts, and public health surveillance across the U.S. and Canada, including weekly flu summaries and outbreak tracking.
Quantifiable outcome
- Agencies can monitor system performance in real-time with 24/7/365 availability from any web-enabled device
- +2 more outcomes
Companies that use FirstWatch
Customer profileNamed customers14 records
Segments6 records
Ideal customer profiles2 records
FirstWatch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability4 records
Feature12 records
FirstWatch partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- International Association of Emergency Dispatch (IAED)coreIAED and FirstWatch collaborated on international webinar discussions about Ebola preparedness and emerging infectious diseases, leveraging IAED's ProQA tool and FirstWatch's data integration capabilities for real-time surveillance.
- International Association of EMS Chiefs (IAEMSC)minorPartnered on international webinar discussions about Ebola and public safety preparedness, providing situation reports and best practice sharing across borders.
- National EMS Management Association (NEMSMA)minorCollaborated on international webinar discussions for EMS leadership on topics including Ebola preparedness and management.
- Paramedic Chiefs of Canada (PCC)coreFirstWatch partners with Paramedic Chiefs of Canada to co-develop and host educational webinars on topics including EMS leadership, paramedic well-being, trauma-informed practices, and crisis response. These webinars feature research from Canadian paramedic leaders and serve as ongoing professional development for the EMS community across North America.
- National EMS Quality Alliance (NEMSQA)coreFirstWatch partnered with NEMSQA to develop performance measurement guides for EMS systems. The collaboration produced 'Taking the Pulse of Your System: Performance Measurement for Improvement,' a guide for understanding and improving organizational vital signs using EMS data.
- Pinnacle EMS ConferencecoreFirstWatch is a regular sponsor and presenter at the Pinnacle EMS Conference, conducting webinars and sessions on EMS data analytics, leadership, and quality improvement. The partnership includes recognition programs like the Pinnacle Leadership Award.
- AIMHI (Academy of International Mobile Healthcare Integration)minorJoint webinars on EMS topics including STEMI and stroke hospital activations, sharing best practices for emergency medical dispatch and data utilization.
- Fitch EMS FoundationminorFirstWatch and Fitch EMS Foundation co-announced the Jack Stout EMS Fellowship for Leadership Development, supporting emerging EMS leaders through a endowed fellowship program.
- All Clear FoundationminorFirstWatch team member Mike Taigman serves as Chairman of the Board of All Clear Foundation, a nonprofit dedicated to emergency responder wellbeing, creating alignment with FirstWatch's mission.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
FirstWatch competitors and assessment
Company assessmentDirect peers
- ESO Solutions: ESO is a leading EMS, fire and hospital data analytics platform that competes head-to-head with FirstWatch in clinical performance measurement, ePCR-based reporting, and public-safety benchmarking for the same agency buyer.
- ImageTrend: ImageTrend provides ePCR, EMS, fire and trauma registry software with built-in analytics and reporting, serving many of the same state and county EMS agencies that FirstWatch targets with its FirstPass and Performance Plus modules.
- ZOLL Data Systems: ZOLL Data Systems offers billing, dispatch and EMS analytics software that competes with FirstWatch in ambulance services and EMS agencies, often bundled with ZOLL's defibrillator and patient-care hardware.
Broad incumbents
- Tyler Technologies (Public Safety & Justice): Tyler Technologies is a large public-sector software vendor whose New World CAD/RMS suites serve many of the same police, fire and EMS agencies; it can bundle analytics-like functionality into broader enterprise contracts that compete with FirstWatch overlays.
- Motorola Solutions (CommandCentral): Motorola Solutions sells CommandCentral CAD, RMS and analytics suites to 911 centers, law enforcement and fire agencies globally; its end-to-end public-safety platform overlaps with FirstWatch's data-integration and situational-awareness value proposition.
- CentralSquare Technologies: CentralSquare (which absorbed TriTech) provides CAD, RMS and ProQA to 911 centers, police, fire and EMS; it is both a key data source FirstWatch integrates with and a potential competitor bundling analytics into its suites.
- Hexagon Safety, Infrastructure & Geospatial: Hexagon's HxGN OnCall and public-safety suite offers CAD, RMS and analytics for police, fire and EMS, competing indirectly with FirstWatch's overlay analytics for larger municipalities.
- Conduent Public Safety Solutions: Conduent provides public-safety and court software, including CAD/RMS and analytics for state and local agencies, overlapping with FirstWatch's target buyers in government and emergency services.
Emerging players
- Operative IQ: Operative IQ offers asset, inventory and fleet management software for EMS, fire and police, addressing adjacent operational pain points that overlap with FirstWatch's Resource Planner and operational dashboards.
Others
- LexisNexis Risk Solutions (Public Safety): LexisNexis provides data, analytics and identity solutions that public-safety agencies use alongside CAD/RMS; it is an ecosystem participant whose data products can either complement or compete with FirstWatch's analytics layer.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FirstWatch social profiles
Digital presenceFirstWatch financial estimates
Financial estimateRevenue estimate
Valuation estimate
FirstWatch leadership team
Management profileNumber of profiles
Profiles11 records
FirstWatch funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FirstWatch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FirstWatch
What does FirstWatch do?
FirstWatch is a real-time SaaS data analytics platform that ingests raw public safety records (CAD, ePCR, ProQA, RMS, and Hospital ED data) and transforms them into actionable intelligence for 911 centers, EMS systems, fire departments, law enforcement, and public health agencies. The platform delivers 24/7/365 monitoring, automated early event detection, configurable dashboards, and enhancement modules covering quality improvement, accreditation, hospital status, resource planning, risk identification, and compliance. It is sold as an enterprise subscription customized to each agency's size, data volume, and selected modules.
Is FirstWatch a public or private company?
FirstWatch is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was FirstWatch founded?
FirstWatch was founded in 2002. It employs 11 to 50 people.
Where is FirstWatch based?
FirstWatch is headquartered in Carlsbad, United States, in the North America region.
How does FirstWatch make money?
One revenue line is on record: saaS Platform Subscription.
Who are FirstWatch's main competitors?
Direct peers on record are ESO Solutions, ImageTrend and ZOLL Data Systems. Broad incumbents are Tyler Technologies (Public Safety & Justice), Motorola Solutions (CommandCentral), CentralSquare Technologies, Hexagon Safety, Infrastructure & Geospatial and Conduent Public Safety Solutions. Operative IQ is listed as an emerging player. LexisNexis Risk Solutions (Public Safety) is listed as an others.
Does FirstWatch have an API?
No public API is recorded for FirstWatch.
What industry is FirstWatch in?
FirstWatch's product category is Public Safety Data Analytics Software. Its primary akta.pro industry code is HLAJABAB, Syndromic Surveillance & Early Warning Systems, with a secondary code of HLACAGAE, Risk Stratification, Early Warning Scores & Predictive Analytics. Its NAICS code is 54151 and its SIC code is 7370.