Ascom Solutions

What Ascom Solutions does

Ascom Solutions operates the Ascom Healthcare Platform and Ascom Enterprise Platform, providing integrated communication, alarm management, and workflow orchestration solutions for hospitals, long-term care facilities, and industrial enterprises. The technology stack combines proprietary clinical software (Digistat for surgical and anesthesia workflow; SmartSense for sensor and alarm handling), a communications middleware layer (Unite Connect, Axess, and Exchange), and an applications portfolio including Smart Nurse Call (Telligence for hospitals, teleCARE IP for care homes) and clinical surveillance modules such as Silent ICU. The mobile layer is anchored by the rugged Myco 4 smartphone alongside DECT phones (d83/d63/d43), pagers (a72, 914D), and VoWiFi phones (i63), with certifications across wireless infrastructure (Cisco, Aruba, Ruckus, Extreme, Lancom), RTLS (STANLEY, Sonitor, AiRISTA, GuardRFID), identity/UEM (Imprivata, MobileIron, SOTI), and EHRs (Epic Rover, InterSystems TrakCare).

The business model blends hardware sales, software licenses and subscriptions (including SaaS deliverables such as IoT & Technical Alarms), professional services (consulting via 20+ in-house clinical specialists, implementation, training, and support), and a financing arm (Ascom Capital) that packages system and service costs into multi-year payment plans. Go-to-market combines direct enterprise field sales targeting large hospital systems and industrial accounts with a tiered global channel partner program (Gold, Silver, Authorized), supplemented by interoperability/OEM relationships with medical device and communications vendors. Pricing is quote-based; contracts are typically multi-year given the deployment and integration depth.

Ascom Holding AG is headquartered in Baar, Switzerland, publicly listed on the SIX Swiss Exchange (ticker ASCN) under Swiss disclosure regulations, and operates through wholly-owned subsidiaries in 18 countries spanning DACH, wider Europe, North America, and APAC, with approximately 1,300 employees serving 32,000+ installed solutions, including software in 12,000+ hospitals and processing more than 800 million alarms annually across healthcare, long-term care, and enterprise customers.

Name

Ascom Solutions

Legal name

Ascom Holding AG

Website

https://ascom.com

Company type

Public

Founded year

2024

Operating status

Operating

Headcount range

51–100 employees

Short description

Ascom Solutions provides integrated clinical and enterprise communication, alarm management, and workflow orchestration platforms for hospitals, long-term care facilities, and industrial enterprises, combining proprietary software (Digistat, Unite, SmartSense), nurse call systems, rugged mobile devices, and professional services across 18 countries.

Ownership category

akta.pro rank

Product category

Clinical Communication and Workflow Solutions

NAICS

Communications Equipment Manufacturing (3342), Navigational, Measuring, Electromedical, and Control Instruments Manufacturing (3345)

SIC

Services-Computer Integrated Systems Design (7373), Telephone & Telegraph Apparatus (3661)

akta.pro primary industry

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

Keywords

• Clinical communication systems
• Nurse call systems
• Medical device integration
• Alarm management software
• Mobile workflow solutions

Headquarters

HQ city

Baden

HQ country

Switzerland

HQ region

Europe

Offices18 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of mobile devices (smartphones, DECT phones, VoWifi phones, pagers), nurse call systems, and related hardware infrastructure. Hardware forms a significant portion of solution revenue.
2. Software (Licenses and Subscriptions): Software offerings including Digistat clinical software, Unite communications software, SmartSense alarm management, and Ofelia software. Delivered as on-premise licenses and SaaS subscriptions (e.g., IoT & Technical Alarms).
3. Professional Services: Consulting services, implementation and training, and support and maintenance services delivered globally to ensure successful deployment and ongoing operation of Ascom solutions.
4. Ascom Capital Financing: Financing program enabling customers to acquire technology with flexible payment plans, bundling system and service costs, preserving customer liquidity.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

Ascom develops and sells integrated communication and workflow orchestration platforms that combine purpose-built mobile devices, IP-based nurse call and resident monitoring systems, clinical and communications software, and professional services for hospitals, long-term care facilities, and industrial/enterprise customers. The portfolio is delivered through two anchor platforms (Healthcare Platform and Enterprise Platform) anchored by proprietary clinical software (Digistat, SmartSense), communications middleware (Unite), nurse call systems (Telligence, teleCARE IP), and ruggedized mobile devices (Myco smartphones, DECT/VoWiFi handsets, pagers).

Product overview

Ascom Solutions provides integrated communication and collaboration solutions organized around two core platforms: the Ascom Healthcare Platform and the Ascom Enterprise Platform. The Healthcare Platform combines nurse call systems (teleCARE IP for long-term care, Telligence for hospitals), clinical software (Digistat clinical software suite with SmartSense modules, and Smart Central for alarm management), and unified communications (Unite with Connect, Axess, and Exchange modules). The Enterprise Platform encompasses workplace safety solutions (Staff Attack Alarms, Lone Worker Safety), situational awareness (IoT and Sensor Integration), and operational efficiency tools (Task Management, Scheduled Maintenance, Breakdown Response). The product portfolio includes professional mobile devices (Myco 4 smartphone, DECT phones d83/d63/d43, pagers a72/914D, VoWifi phones i63), all supported by professional services including consulting, implementation, training, and maintenance. The company processes over 800 million alarms annually across more than 32,000 installed solutions in over 12,000 hospitals worldwide.

Differentiator

Problem solved

Functional benefit

Brands

• Digistat: Clinical software suite for healthcare settings including operating room management, patient monitoring, and clinical workflow optimization
• SmartSense
• Unite
• Ofelia
• Myco
• Telligence
• teleCARE IP
• Ascom Healthcare Platform
• Ascom Enterprise Platform
• Ascom Capital

Products and services

• teleCARE IP IP-based nurse call system designed for long-term care facilities, enabling resident communication, response management, and integration with facility monitoring systems. Targeted at nursing homes and assisted living operators.
• Telligence Smart nurse call system for hospitals and acute care environments, featuring intelligent alarm management, scalable IP architecture, and integration with RTLS and medical devices. Targeted at hospitals and acute care systems.
• Digistat clinical software suite Comprehensive clinical software suite for healthcare data management, alarm management, patient monitoring integration, and workflow optimization, including Smart Central, SmartSense, and Smart Exchange modules. Targeted at hospitals and surgical environments.
• Unite communications software Unified communications platform including Unite Connect (integration middleware), Unite Axess (alarm notification), and Unite Exchange (workflow orchestration) for enterprise messaging, alarm routing, and collaboration across healthcare and enterprise environments.
• Ofelia software Software solution for operational management and technical alarm handling across distributed facilities. Targeted at hospitals, long-term care operators, and enterprise facility management teams.
• Myco 4 smartphone Fourth-generation ruggedized professional smartphone purpose-built for healthcare and enterprise communication, featuring advanced personal safety, mission-critical communication, and interoperability with clinical systems. Targeted at clinicians, care teams, and enterprise mobile workers.
• d83 DECT phone Professional DECT handset for healthcare and enterprise environments with push-button alarm capability and integration with Ascom communication platforms.
• d63 DECT phone DECT phone model for professional communication in healthcare and enterprise settings, integrating with Ascom Unite communications platform.
• a72 pager Professional pager for critical alert and notification delivery in healthcare and enterprise environments, integrated with Ascom messaging infrastructure.
• i63 VoWiFi phone Voice over WiFi handset for indoor professional communication, certified interoperable with major WLAN infrastructure vendors including Cisco, Aruba, Ruckus, Lancom, and Extreme Networks.
• Consulting services Advisory services including clinical consulting delivered by 20+ in-house nurses and healthcare IT specialists to optimize workflow design and solution deployment for healthcare and enterprise customers.
• Implementation and training System implementation, deployment, and end-user training services for Ascom solutions, delivered globally to ensure successful rollout of hardware, software, and integrated platforms.
• Support and maintenance Ongoing technical support, maintenance, and software update services ensuring continued operation of Ascom solutions across customer sites.
• IoT and Technical Alarms (SaaS) SaaS-delivered alarm management platform that integrates technical alarms from multiple facility management systems into a single, intuitive and scalable platform with subscription-based cost-effective deployment. Targeted at hospitals, long-term care, and enterprise facility operators.

Quantifiable outcome

• More than 32,000 installed solutions worldwide processing over 800 million alarms annually
• +4 more outcomes

Named customers20 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability2 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core.

• STANLEY HealthcarecoreTechnology or IntegrationSTANLEY Healthcare provides AeroScout RTLS (Real Time Location Systems) and MobileView platform integrated with Ascom's nurse call and communication systems. The integration enables location-based alarms routing to the nearest caregiver, automatic light activation on room entry, and automated patient call cancellation. STANLEY Healthcare serves 5,000+ acute hospitals and 12,000+ long-term care organizations. Ascom and STANLEY Healthcare have certified joint solutions available in EU/EFTA, USA, Canada, Australia, and several Asian countries.
• SonitorcoreTechnology or IntegrationSonitor provides proprietary ultrasound-based RTLS (Real Time Location Systems) with SmartZoning technology integrated via Ascom Unite Connect for RTLS. The integration supports room-, section-, and chair-level accuracy using ultrasonic positioning combined with Wi-Fi and active RFID. Sonitor's solutions automate patient call cancellation, staff location tracking, equipment monitoring, and environmental alerts. Available in USA, Canada, EU/EFTA, Asia, and Australia.
• MobileIroncoreTechnology or IntegrationMobileIron UEM (Unified Endpoint Management) is certified interoperable with the Ascom Myco 3 smartphone. The integration enables healthcare organizations to securely manage mobile clinical devices while ensuring patient data protection and HIPAA compliance. Certified products are listed on the MobileIron Marketplace. Supported worldwide.
• MindraycoreTechnology or IntegrationMindray patient monitoring systems integrate with Ascom alarm management to reduce alarm fatigue. The Ascom system filters, combines, and prioritizes Mindray monitoring alarms based on predefined policies, transforming threshold-based alarms into actionable notifications. Nurses can view waveforms and access patient data via the Myco 3 smartphone with Unite Axess and Digistat Smart Central Mobile apps. Available in EU/EFTA, MEA, and APAC regions.
• AvayacoreTechnology or IntegrationAvaya is a member of the Ascom Technology Partner Program and Avaya DevConnect Program. Ascom Myco smartphones, IP-DECT, and VoWiFi systems are compatible with Avaya UC platforms (Aura Communications Manager, IP Office, Communication Server 1000). Ascom's vertical systems for staff safety, messaging, and critical alarm management extend Avaya's UC solutions. Joint solutions are available worldwide.
• CiscocoreTechnology or IntegrationAscom and Cisco have developed superior, fully compatible, feature-rich wireless voice solutions. Cisco's unified communications and network infrastructure integrates with Ascom mobile devices and software platforms for enterprise and healthcare customers worldwide.
• GE HealthcarecoreTechnology or IntegrationGE Healthcare provides transformative medical technologies and services integrated with Ascom communication solutions. GE Healthcare's medical device integration capabilities complement Ascom's alarm management and clinical communication platforms for improved patient care outcomes.
• EpiccoreTechnology or IntegrationThe Ascom Myco 3 smartphone is listed on Epic Rover's Target Platform, enabling healthcare organizations using Epic EHR to deploy Ascom mobile devices for clinical communication and alarm management directly within the Epic workflow.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• TigerConnect: TigerConnect is a clinical collaboration platform for care-team messaging, on-call scheduling, and EHR-integrated workflows. It overlaps directly with Ascom's Unite Axess / Unite Exchange modules, particularly around secure messaging, role-based communication, and integration with hospital EHR systems.
• Spok Holdings: Spok (formerly Amcom Software) provides hospital communication and paging solutions, including the Spok Care Connect suite for clinical alerting, directory, on-call scheduling, and secure messaging. It directly competes with Ascom's clinical communication and paging portfolio across hospitals and long-term care facilities.
• Vocera Communications (Stryker): Vocera (acquired by Stryker in 2022) is the most direct comparable in clinical communication and workflow, offering the Vocera badge/spoken-word platform and mobile apps used by nurses and care teams in the same hospital settings. It competes head-to-head against Ascom's Unite communications software and Myco smartphones for care-team messaging, alarm routing, and EHR-integrated clinical workflows.
• Critical Alert (AION Biomedical / Critical Alert Systems): Critical Alert Systems specializes in nurse call, clinical communications, and patient engagement solutions for hospitals and long-term care. It competes directly against Ascom Telligence and teleCARE IP in the nurse-call market with overlapping workflows and integrations.
• Rauland (AMETEK): Rauland, a division of AMETEK, is a long-established leader in nurse call and clinical communications systems for hospitals. Its Responder series directly competes with Ascom's Telligence nurse call platform and integrated alarm-management workflow story.

Emerging players

• Caregility: Caregility is an emerging clinical collaboration and virtual care platform focused on inpatient telehealth, virtual nursing, and continuous observation. It intersects Ascom's healthcare platform in the virtual nursing and tele-ICU workflows identified as a 2023 healthcare tech tailwind.
• AvaSure: AvaSure is a niche but rapidly scaled player in virtual sitting and continuous patient observation. It overlaps with Ascom's clinical surveillance and Silent ICU solutions in the use case of reducing bedside alarm burden and enabling remote caregiver workflows in hospitals.

Broad incumbents

• Hillrom (now part of Baxter): Hillrom (acquired by Baxter) offers a broad portfolio of hospital hardware and connected care solutions, including bed-based clinical communications and nurse call integrations. While not a pure-play clinical-comms vendor, it competes for the same integrated communications/workflow wallet share as Ascom, especially within the US installed base.
• Dräger: Dräger is a large medical and safety technology company that sells patient monitoring, anesthesia, and alarm-management solutions adjacent to Ascom's clinical workflows. Its monitoring devices and clinical alarm offerings overlap with Ascom Digistat and integrated alarm management in ICU and OR settings.

Others

• Stanley Healthcare / Securitas Healthcare: Securitas Healthcare (formerly Stanley Healthcare) provides the AeroScout RTLS platform that Ascom actively integrates and co-markets with. Although partner-adjacent rather than directly competitive, its MobileView workflow suite competes against Ascom's location-enabled alarm and workflow modules in the same hospital accounts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ascom-suisse-sa

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ascom Solutions