Contrac

What Contrac does

Contrac is a privately held UK-based B2B IT solutions provider headquartered in Barnsley, South Yorkshire, operating since 1972. The company delivers enterprise IT services organized around a three-pillar Consult, Transform, Support methodology: strategic IT consultancy and roadmap development, PMO-led project delivery covering infrastructure upgrades, cloud migrations, network transformations, and OS migrations, and 24/7/365 managed support via a seven-language ITIL-aligned service desk. Its core product lines are Managed IT Services, IT Consultancy, IT Sourcing (hardware and software procurement through 300+ distributor partnerships), Professional IT Services, Cyber Security, and ISO 27001 accredited Hosting and Cloud Solutions including hyper-converged infrastructure.

The technology stack rests on partnerships with Microsoft, Cisco, HP, Dell, VMware, Nutanix, Aruba, Cisco Meraki, Veeam, and Acronis, with the Acronis Platinum Partner relationship (including Partner of the Year UK & Ireland 2025) anchoring a managed cloud backup offering that combines immutable storage, AI-driven behavioral malware detection, and sub-15 minute recovery time objectives across Microsoft 365, physical servers, virtual machines, and multi-cloud workloads on AWS, Azure, and Google Cloud. AI capabilities are limited to those embedded in Acronis Cyber Protect Cloud rather than proprietary development. The platform is supported by ISO 27001 accredited UK data centres providing data sovereignty for regulated clients.

Contrac's revenue model combines recurring monthly managed services fees, project-based professional services, and hardware/software procurement margin. It serves both enterprise organizations and mid-market SMEs across verticals including retail, healthcare, hospitality, manufacturing, education, and charity, with named clients including Sue Ryder, William Lamb Group, JSR Group, Ed's Easy Diner, Giraffe, 1 Stop Halal, and Bonus Pastor Catholic College. The company operates from five offices spanning the UK (Barnsley HQ, Durham, Cardiff), Europe (Málaga, Spain), and APAC (Sydney, Australia), and is led by Managing Director Mark Harding and Commercial Director Wayne Jenkinson with four departmental heads overseeing Projects, Enterprise Technologies, IT Services, and Pre-Sales.

Name

Contrac

Legal name

Contrac IT

Website

https://contrac.co.uk

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

11–50 employees

Short description

Contrac is a UK-based B2B IT solutions provider founded in 1972, delivering managed IT services, consultancy, sourcing, cyber security, and hosting to enterprise and mid-market clients across retail, healthcare, manufacturing, education, and charity sectors in the UK, Europe, and APAC.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industry

Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI)

Keywords

• Managed IT services
• IT infrastructure support
• Cloud hosting solutions
• Cyber security services
• IT procurement sourcing

Headquarters

HQ city

Brough

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring monthly fees for proactive 24/7/365 IT support including monitoring, maintenance, and incident management using ITIL frameworks. Contrac takes full responsibility for client IT infrastructure.
2. IT Consultancy: Strategic partnership engagements for IT planning, technology roadmap development, and technology governance aligned with ITIL 4.
3. IT Sourcing / Procurement: Hardware and software procurement through 300+ distributor partnerships. Value added through collective buying power, vendor relationship management, and licensing optimisation.
4. Professional IT Services: PMO-led project delivery including infrastructure upgrades, cloud migrations, network transformations, and OS migrations.
5. Cyber Security Services: Comprehensive security assessments, threat analysis, Zero Trust implementation, and managed security services.
6. Hosting & Cloud Solutions: ISO 27001 accredited private cloud and Hyper Converged infrastructure solutions. Managed cloud backup and disaster recovery services powered by Acronis Cyber Protect Cloud.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Contrac delivers enterprise-grade managed IT services, IT consultancy, hardware and software sourcing, professional project services, cyber security, and hosting/cloud solutions using a Consult, Transform, Support methodology. It operates as an agile extension of clients' internal IT teams, providing 24/7/365 multi-language ITIL-aligned service desk support, ISO 27001 accredited infrastructure, Acronis-powered cloud backup with immutable storage, and PMO-led transformation projects for organisations across the UK, Europe, and APAC.

Product overview

Contrac is a premier global B2B IT solutions provider operating since 1972, offering an integrated portfolio of managed IT services organized around its Consult, Transform, Support methodology. The core offering combines Managed IT Services (24/7/365 support with ITIL framework), IT Consultancy (strategic planning and technology roadmapping), IT Sourcing (procurement through 300+ distributor partnerships), Professional IT Services (PMO-led project delivery), Cyber Security (assessments and Zero Trust implementation), and Hosting & Cloud Solutions (ISO 27001 accredited private cloud). The portfolio extends to Managed Cloud Backup powered by Acronis Cyber Protect Cloud, which provides immutable storage, AI-driven threat detection, and guaranteed RTO/RPO recovery objectives for Microsoft 365, physical servers, virtual machines, and multi-cloud environments (AWS, Azure, Google Cloud). Together, these services enable enterprise-grade IT support, infrastructure modernization, and cyber resilience for organizations across UK, Europe, and APAC.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services

Quantifiable outcome

• 99.2% SLA Goals Achieved across managed services
• +14 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability3 records

Feature7 records

Partnerships

16 partnerships are on record, tiered core and supporting.

• AcroniscoreTechnology or IntegrationAcronis Platinum Partner and Partner of the Year UK & Ireland 2025. Contrac delivers managed cloud backup and disaster recovery powered by Acronis Cyber Protect Cloud, combining immutable storage, AI-driven threat detection, and unified protection across all workloads. Services include architecture, deployment, 24/7 monitoring, daily automated restore testing, and incident response.
• Acronis Platinum PartnercoreTechnology or Integration
• Acronis Partner of the Year UK & Ireland 2025coreTechnology or Integration
• MicrosoftcoreTechnology or IntegrationEnterprise technology partner providing cloud infrastructure, productivity platforms, and integration capabilities. Contrac supports Microsoft 365 environments with managed backup, security, and productivity tools.
• CiscocoreTechnology or IntegrationEnterprise technology partner providing networking, security, and collaboration infrastructure. Contrac implements Cisco Meraki Wi-Fi solutions for warehouse and office environments.
• HPsupportingTechnology or IntegrationEnterprise technology partner providing hardware infrastructure solutions.
• DellsupportingTechnology or IntegrationEnterprise technology partner. Contrac has deployed Dell PowerEdge VRTX hardware and Dell blade servers for client infrastructure modernisation projects.
• VMwaresupportingTechnology or IntegrationEnterprise technology partner providing virtualisation infrastructure. Contrac uses VMware for virtual machine migration and infrastructure consolidation.
• NutanixcoreTechnology or IntegrationEnterprise hyper-converged infrastructure partner. Contrac has deployed Nutanix Clusters for William Lamb Group, connecting via Mellanox switch stack, providing hyper-converged private cloud, dynamic resource allocation, and centralised VM management with Hycu backup.
• Aruba (HPE)coreTechnology or IntegrationNetwork infrastructure partner. Contrac deployed Aruba 6100 switches for William Lamb Group, establishing 10G hub-and-spoke architecture with 29 Aruba access points for indoor and outdoor high-density coverage. Also uses Aruba Central management platform for centralised visibility and diagnostics.
• Cisco MerakicoreTechnology or IntegrationWi-Fi infrastructure partner. Contrac selected Cisco Meraki for warehouse Wi-Fi deployment at Sue Ryder, chosen for centralised management, layer 7 device visibility, real-time diagnostics, robust build, and ease of ongoing maintenance.
• VeeamsupportingTechnology or IntegrationBackup and disaster recovery software partner. Contrac uses Veeam alongside VMware to migrate virtual machines and manage off-site backup and disaster recovery for clients.
• EpsonsupportingTechnology or IntegrationManaged print services partner. Contrac deployed Epson WorkForce Pro RIPS (Replaceable Ink Pack System) machines for Bonus Pastor Catholic College, consolidating a mixed fleet and delivering 70% annual cost savings and 80% lower power consumption.
• Mellanox (NVIDIA)supportingTechnology or IntegrationHigh-throughput resilient network switching partner. Contrac deployed Mellanox switch stack for William Lamb Group Nutanix infrastructure, providing high-throughput connectivity for the hyper-converged environment.
• HycusupportingTechnology or IntegrationVM backup management partner. Contrac integrated Hycu cluster for William Lamb Group to manage VM backups with granular recovery capabilities and self-serve backup portal.
• 300+ Distributor PartnerscoreChannel Partner/ Reseller/ DistributorIT procurement ecosystem of 300+ distributor partnerships enabling Contrac to aggregate orders across multiple clients, unlocking volume discounts and preferential terms usually reserved for enterprise-level corporations. Provides collective buying power for SMEs to access better vendor pricing, early access to technology roadmaps, and priority support.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Softcat: UK IT reseller and infrastructure provider with strong mid-market and enterprise presence. Overlaps with Contrac's IT Sourcing and infrastructure advisory offerings but Softcat is publicly listed and significantly larger.
• Computacenter: Large UK/European IT infrastructure provider offering managed services, sourcing and professional services. Overlaps with Contrac's portfolio but at materially greater scale and geographic reach.

Direct peers

• ECS Group: UK IT solutions provider offering managed services, sourcing and professional services. Comparable mid-market focus and full-stack IT support model.
• Bytes Technology: UK-focused IT solutions provider combining software licensing, hardware sourcing and managed services. Highly comparable to Contrac's IT Sourcing and Managed IT Services offerings, with similar vendor-partner (Microsoft, Adobe) economics.
• Node4: UK managed cloud, connectivity and security provider with own data centres. Comparable on hosting/cloud and managed services, with deeper infrastructure ownership than Contrac's reseller-led model.
• Phoenix Software: UK IT solutions provider focused on software licensing, cloud and managed services. Comparable customer base and vendor-partner-led business model.
• SCC: European-headquartered IT solutions provider offering managed services, IT sourcing, cloud and professional services to enterprise and mid-market clients. Direct overlap with Contrac's full-stack IT support and procurement model, though SCC is significantly larger in scale.
• Six Degrees Group: UK managed cloud, connectivity and hosting provider. Directly comparable on hosting/cloud solutions and managed services to enterprise and mid-market clients.
• Trustmarque: UK IT managed services and procurement provider serving mid-market and enterprise. Closely parallels Contrac's Consult/Transform/Support methodology and 300+ distributor model.
• ANS Group: UK managed cloud, security and managed services provider. Comparable in managed services, cloud hosting and security posture, with a stronger public-cloud specialisation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ContracIt

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contrac