American Retrieval
American Retrieval is a US medical record retrieval company founded in 1993 that serves law firms, insurance companies, and clinical research organizations through a HIPAA-compliant portal with OCR search and a nationwide network of 200,000+ healthcare providers.
- Company typePrivate
- Founded1993
- HeadquartersPlymouth, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What American Retrieval does
American Retrieval Company is a US-based medical record retrieval service provider founded in 1993, headquartered in Houston, Texas with a regional office in Plymouth, Minnesota. The company serves law firms and insurance companies by retrieving medical records, billing statements, employment records, and diagnostic imaging from a nationwide network of more than 200,000 healthcare providers, with an average turnaround of 15 business days. Its core product is a HIPAA-compliant web portal that enables clients to order records, receive real-time status updates, and access digitized documents with OCR-powered full-text search, annotation, highlighting, redaction, and bookmarking; a separate secure upload portal allows healthcare providers to contribute documents directly.
The business operates on a transaction-based fee model with simple, low rates and a policy of not charging when records cannot be found. Distribution is hybrid: clients self-serve through the online portal while dedicated account representatives handle enterprise onboarding, training, and integration. GTM targets two primary verticals — legal (mass tort, personal injury, workers compensation, social security/disability, insurance defense) and insurance (claims, underwriting, subrogation, defense) — with a secondary foothold in clinical research organizations supporting virtual trial strategies.
In January 2025, American Retrieval was acquired by U.S. Legal Support, a larger litigation support services provider, and now operates as a subsidiary within that family of brands. The company holds HIPAA compliance as its primary regulatory certification and has not disclosed external funding rounds, app presence, or API/SDK offerings.
American Retrieval firmographics
Firmographics- Name
- American Retrieval
- Legal name
- American Retrieval Company
- Website
- https://americanretrieval.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- American Retrieval is a US medical record retrieval company founded in 1993 that serves law firms, insurance companies, and clinical research organizations through a HIPAA-compliant portal with OCR search and a nationwide network of 200,000+ healthcare providers.
- Ownership category
- akta.pro rank
American Retrieval industry classification
Industry- Product category
- Medical Record Retrieval Services
- NAICS
- Web Search Portals, Libraries, Archives, and Other Information Services (519), Libraries and Archives (519210)
- SIC
- Services-Health Services (8000), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Claims Data Capture, Indexing & Document Management (BPAAAFAB)
- akta.pro secondary industries
- Records Digitization & Archiving (Legacy Files, Retention Support) (BPAAAKAG), Patient Chart Abstraction, Data Migration & EHR Archiving/Decommissioning (HLACAAAM)
Keywords
Where American Retrieval is headquartered
LocationHeadquarters
- HQ city
- Plymouth
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
American Retrieval business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Medical Record Retrieval Services: Transaction-based fees for medical record retrieval services. The company provides full-service record retrieval at low, predictable rates for law firms and insurance companies. Pricing is simple and affordable with no charges for records not found.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Full-service record retrieval with simple pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
American Retrieval product offering
Product offeringCore offering
American Retrieval provides nationwide medical record retrieval services for law firms and insurance companies, handling requests for medical records, billing statements, employment records, and diagnostic imaging across mass tort, personal injury, workers compensation, social security/disability, insurance defense, and clinical research use cases. The service is delivered through a HIPAA-compliant web portal that enables online ordering, real-time status tracking, and digital delivery of records with OCR-powered full-text search, annotation, highlighting, bookmarking, and redaction capabilities, backed by a database of 200,000+ healthcare providers and dedicated account representatives.
Product overview
American Retrieval offers a unified medical record retrieval platform consisting of a HIPAA-compliant digital portal with OCR-powered search, annotation, and document management capabilities, complemented by dedicated account representative services. The company has operated since 1993 as a nationwide medical records retrieval service for law firms and insurance companies, handling all record types including medical records, billing statements, employment records, and diagnostic imaging (X-rays and scans).
Differentiator
Problem solved
Functional benefit
Products and services
- Medical Records Retrieval Services
Quantifiable outcome
- Average turnaround time of 15 business days for record retrieval
- +1 more outcomes
Companies that use American Retrieval
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
American Retrieval technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature6 records
American Retrieval partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- U.S. Legal SupportcoreU.S. Legal Support acquired American Retrieval in January 2025 to expand its nationwide medical record retrieval capabilities and litigation support services. The acquisition integrates American Retrieval's expertise and technology with U.S. Legal Support's offerings to provide enhanced automation for legal and insurance clients. American Retrieval now operates as part of the U.S. Legal Support family of brands.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
American Retrieval competitors and assessment
Company assessmentDirect peers
- Record Retrieval Solutions: Medical record retrieval company serving attorneys and insurance professionals with online ordering and tracking. Directly comparable as a similar BPO-plus-portal offering to American Retrieval.
- HealthMark Group: Provider of release-of-information and medical record retrieval services to health systems, law firms, and insurance companies. Directly comparable as a BPO-style retrieval vendor with technology-enabled workflow similar to American Retrieval.
- MRO Corp: Release-of-information and clinical data exchange provider serving hospitals, health plans, and law firms. Comparable in serving the legal and insurance demand for medical records through technology-enabled retrieval workflows.
- ChartRequest: Digital medical record retrieval platform serving attorneys, insurance carriers, and record retrieval firms. Offers an online portal for ordering, tracking, and receiving medical records, directly competing with American Retrieval's core HIPAA-compliant portal offering.
- Verisma: Health information management and release-of-information company providing medical record disclosure services to healthcare organizations and requesters including law firms and insurers. Closely aligned with American Retrieval's records retrieval and disclosure mission.
Broad incumbents
- Epiq: Global legal services and class action administration company that is both a customer of American Retrieval (per testimonial) and a broader competitor in litigation support. Comparable as a large incumbent offering record retrieval and mass tort services at scale.
- U.S. Legal Support: Parent company of American Retrieval since January 2025 and a major litigation support provider offering court reporting, records retrieval, transcription, and trial technology. Directly comparable as the acquirer and adjacent competitor in the same medical record retrieval market.
Peers
Market position
Strengths5 records
Weaknesses1 record
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
American Retrieval social profiles
Digital presenceAmerican Retrieval compliance and trust
Trust signalCompliance2 records
American Retrieval financial estimates
Financial estimateRevenue estimate
Valuation estimate
American Retrieval leadership team
Management profileNumber of profiles
Profiles1 record
American Retrieval funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
American Retrieval M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about American Retrieval
What does American Retrieval do?
American Retrieval provides nationwide medical record retrieval services for law firms and insurance companies, handling requests for medical records, billing statements, employment records, and diagnostic imaging across mass tort, personal injury, workers compensation, social security/disability, insurance defense, and clinical research use cases. The service is delivered through a HIPAA-compliant web portal that enables online ordering, real-time status tracking, and digital delivery of records with OCR-powered full-text search, annotation, highlighting, bookmarking, and redaction capabilities, backed by a database of 200,000+ healthcare providers and dedicated account representatives.
Is American Retrieval a public or private company?
American Retrieval is a private company. It is classified as corporate owned and is currently operating.
When was American Retrieval founded?
American Retrieval was founded in 1993. It employs 51 to 100 people.
Where is American Retrieval based?
American Retrieval is headquartered in Plymouth, United States, in the North America region.
How does American Retrieval make money?
One revenue line is on record: medical Record Retrieval Services.
Who are American Retrieval's main competitors?
Direct peers on record are Record Retrieval Solutions, HealthMark Group, MRO Corp, ChartRequest and Verisma. Broad incumbents are Epiq and U.S. Legal Support. eHealth Technologies is listed as a peer.
Does American Retrieval have an API?
No public API is recorded for American Retrieval.
What industry is American Retrieval in?
American Retrieval's product category is Medical Record Retrieval Services. Its primary akta.pro industry code is BPAAAFAB, Claims Data Capture, Indexing & Document Management, with a secondary code of BPAAAKAG, Records Digitization & Archiving (Legacy Files, Retention Support). Its NAICS code is 519 and its SIC code is 8000.