Boldr
Boldr is a purpose-driven business process outsourcing company providing managed customer support, technical support, and employer-of-record services to enterprise and mid-market clients, operating 1,500+ team members across five countries under a B Corp-certified, technology-agnostic delivery model.
- Company typePrivate
- Founded2017
- HeadquartersLong Beach, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Boldr does
Boldr is a purpose-driven business process outsourcing (BPO) company founded in 2017 and headquartered in the United States, delivering managed customer experience, technical support, back-office, and employer-of-record services to enterprise and mid-market clients across North America, Europe, and Australia. The company operates a 1,500+ person delivery organization distributed across five countries—the United States, Canada, Mexico, South Africa, and the Philippines—with operational hubs in Manila and Tacloban (PHL), Cape Town and Hazyview (ZAF), Mexico City (MEX), and Canadian operations supplementing the US HQ in Long Beach, California.
The service portfolio is organized around two core solutions—Managed Outsourcing and Global Employment (Employer of Record)—and a stack of verticalized service modules covering eCommerce, SaaS, Customer Experience, Engineering/Data/Technical Services, AI Strategy & Implementation, Finance & Accounting, and Data Services. Boldr's technical approach is explicitly technology-agnostic: teams are trained across major help-desk, CRM, ecommerce, and CX platforms (Zendesk, Intercom, Gorgias, Kustomer, Freshdesk, Gladly, Salesforce-adjacent stacks, Shopify, Magento) and integrate into the client's preferred toolset rather than mandating a proprietary platform. The company is a Certified B Corp, holds ISO 27001, AICPA SOC Type II, PCI DSS, and NMSDC certifications, and reports a 97% client CSAT, a 4.5-year average client tenure, and a 90% annualized team-member retention rate versus an industry average of approximately 60%.
Commercially, Boldr sells through a direct, consultative enterprise field-sales motion supplemented by inside sales for mid-market, partner referrals (including from the B Corp and impact-investing communities), and inbound website leads. Pricing is custom and quote-based on multi-year contracts, structured as recurring managed-services revenue tied to deployed headcount and scope. The customer base of 100+ brands spans DTC eCommerce (Feather, Caraway, Brooklinen, UrbanStems, BabyList), SaaS (Iterable, Coassemble, Interfolio), healthcare (ShiftMed), media (NBCUniversal), events (Meetup), and education (MentorCollective). The company is privately held and self-funded, with no disclosed outside institutional investment.
Boldr firmographics
Firmographics- Name
- Boldr
- Legal name
- Boldr
- Website
- https://boldrimpact.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Boldr is a purpose-driven business process outsourcing company providing managed customer support, technical support, and employer-of-record services to enterprise and mid-market clients, operating 1,500+ team members across five countries under a B Corp-certified, technology-agnostic delivery model.
- Ownership category
- akta.pro rank
Where Boldr is headquartered
LocationHeadquarters
- HQ city
- Long Beach
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Boldr business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others
Revenue model
- Managed Outsourcing: Fully managed BPO teams where Boldr handles recruiting, onboarding, training, management, and performance of customer support, technical support, and back-office teams. Clients receive dedicated teams that operate as extensions of their brand.
- Global Employment (Employer of Record): Boldr serves as the legal employer of record for client's global team members, handling payroll, benefits, compliance, and HR administration in international locations while client manages day-to-day operations.
- Specialized Services: Additional services including eCommerce support, SaaS technical support, customer experience, and engineering/data/technical services delivered through their managed teams.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom managed outsourcing solutions |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Boldr product offering
Product offeringCore offering
Boldr provides Managed Outsourcing and Global Employment (Employer of Record) services, building dedicated, fully-managed global teams for customer experience, technical support, eCommerce operations, SaaS support, engineering/data services, and back-office finance functions. The company recruits, onboards, trains, and manages the day-to-day performance of these teams across five countries (Philippines, Mexico, South Africa, Canada, United States), operating as an extension of the client's brand using the client's preferred technology stack.
Product overview
Boldr is a purpose-driven business process outsourcing (BPO) company that offers a portfolio of workforce solutions organized around two core solutions: Managed Outsourcing and Global Employment. These are complemented by a suite of specialized service modules covering eCommerce, SaaS, Customer Experience, Engineering/Technical Services, and AI Strategy. The company's approach is technology-agnostic, working with client-preferred tools and platforms. The product architecture functions as a service delivery model where Boldr builds dedicated teams that operate as extensions of client brands, with services spanning customer support, technical support, data services, finance & accounting, and AI implementation. The company operates across five countries (Philippines, Mexico, South Africa, Canada, United States) with a team of 1,500+ members, emphasizing ethical outsourcing and impact-driven employment practices.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Outsourcing Flexible global team solution that allows clients to scale operations with dedicated, fully-managed team members. Boldr handles recruiting, onboarding, training, and day-to-day management of the outsourced team across customer experience, technical support, and back-office functions.
- Global Employment Employer of Record service enabling clients to hire talent globally in Boldr's operating regions (Philippines, Mexico, South Africa, Canada, USA). Clients gain access to locally-hired team members while Boldr handles compliance, payroll, benefits, and HR administration; clients manage day-to-day operations.
- eCommerce Services Specialized outsourcing services for eCommerce businesses, including customer support, order management, returns processing, and operations support tailored for online retail and direct-to-consumer brands.
- SaaS Services Outsourcing solutions designed for SaaS companies, including tier-1 to tier-3 technical support, customer success, help desk management, and implementation services delivered through technically-skilled team members.
- Customer Experience Comprehensive customer support services including tiered support, email, live chat, and phone coverage focused on creating world-class, empathetic customer interactions on behalf of client brands.
- Engineering, Data & Technical Services Technical support, support engineering, and data services delivered by technically-skilled team members capable of handling complex technical inquiries and product support tasks.
- AI Strategy & Implementation Consulting and implementation service helping clients adopt AI responsibly, based on Boldr's seven-principle AI Manifesto covering accountability, transparency, inclusion, enablement, resilience, redistribution, and protection, with focus on reskilling and reprofiling impacted team members.
Quantifiable outcome
- Client CSAT of 97%
- +5 more outcomes
Companies that use Boldr
Customer profileNamed customers15 records
Segments6 records
Ideal customer profiles3 records
Boldr technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability1 record
Feature1 record
Boldr partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered minor and core.
- Souper TroopersminorNGO partnership supporting Cape Town's homeless individuals through The Humanity Hub. Boldr donated television, gas stove, and pantry items. Client Feather participated in visit exploring skills development opportunities for CASTE Programme graduates.
- VirtualahancorePartnership supporting upskilling of persons with disabilities in the Philippines. Boldr provides financial support for three scholars to complete Virtualahan's training course with aim of offering employment opportunities. Virtualahan provides guidance for creating PWD-ready working environment.
- Life ChoicescorePartnership with Cape Town-based organization focused on addressing youth unemployment in South Africa. Life Choices sources and trains young individuals from local communities with skills needed for digital jobs. Boldr pledges to find suitable employment for trained individuals.
- Streetlight PhilippinescoreLong-term partnership since 2017 supporting children and families in Tacloban. Boldr makes monthly donations tied to every team member hired, allowing impact to grow alongside the company. Boldr executives conduct regular community visits to strengthen connections.
- Pride Shelter TrustminorCape Town-based LGBTQ+ shelter receiving donations through Boldr's Pride Month Impact Challenge. Donations made for team member participation in Pride activities.
- Babaylanes PHminorPhilippines-based LGBTQ+ organization receiving donations through Boldr's Pride Month Impact Challenge.
- Fundación ArcoirisminorMexico-based LGBTQ+ foundation receiving donations through Boldr's Pride Month Impact Challenge.
- pflag CanadaminorCanadian LGBTQ+ organization receiving donations through Boldr's Pride Month Impact Challenge.
- AHA Learning CenterminorPhilippines education organization receiving donations from Boldr Impact Day 2024 skills watchathon initiative.
- EdúcaTE YucatánminorMexico education organization receiving donations from Boldr Impact Day 2024 skills watchathon initiative.
- RelateminorSouth Africa education organization receiving donations from Boldr Impact Day 2024 skills watchathon initiative.
- Lakbay LapisminorPhilippines organization providing education for children deprived of it. Boldr donated school supplies, hygiene kits, and organized hiking/tree-planting event with 11 volunteers.
- Great GirlsminorCape Town non-profit receiving educational supplies (exam pads, highlighters, pens, flash drives, etc.) benefiting 90 students to support academic journey of young women.
- BRK the StigmaminorMental health podcast initiative in South Africa schools. Boldr donated podcasting equipment to support mental health education and awareness among students.
- Lions Club Wilro ParkminorPartnership with Lions Club to refurbish Thandanani House of Refuge, a sanctuary for abused and orphaned children. Transformed living environment for 22 children aged 4-20.
- Soil For LifeminorOrganization providing training on sustainable trench bed gardening for Boldr's veggie patch project at Littlewood Primary School in South Africa.
- A Million Voices (AMV) PhilippinesminorScholarship program supported since Boldr's founding in 2017. Boldr provides workshops including resume writing, interview skills, and financial literacy for scholars transitioning to adulthood.
- Palatiw Elementary SchoolminorPasig City school receiving 100 coloring books and materials from Boldr to foster creativity and artistic expression among young students.
- Department of Social Welfare and Development (DSWD) TaclobanminorGovernment office receiving 60 packs of back-to-school kits, personal hygiene kits, and multivitamins for individuals at the shelter ahead of school year 2024-2025.
Scale indicators16 records
Recent moves9 records
Expansion highlights5 records
Boldr competitors and assessment
Company assessmentDirect peers
- TaskUs: Public BPO focused on digital customer experience, content moderation, and trust & safety. Closely comparable business model delivering outsourced customer support and back-office services to digitally-native and enterprise clients.
- SupportNinja: Outsourced customer support BPO serving similar mid-market and enterprise clients. Directly competes with Boldr in CX outsourcing for SaaS and eCommerce brands with comparable technology-agnostic positioning.
- Deel: Global Employment / Employer of Record platform enabling companies to hire internationally. Directly overlaps with Boldr's Global Employment offering across similar geographies including the Philippines and South America.
- Remote: Global Employer of Record service enabling international hiring and payroll. Directly comparable to Boldr's Global Employment solution and competes for the same enterprise and mid-market clients seeking global team infrastructure.
- Oyster HR: Employer of Record platform focused on ethical, compliant international hiring. Competes directly with Boldr's Global Employment offering, with similar positioning around values-driven employer practices.
Emerging players
- CloudFactory: AI data workforce provider delivering data labeling, annotation, and managed services with impact-sourcing model. Comparable to Boldr's data services line and shares the ethical/impact-sourcing orientation targeting developing markets.
Broad incumbents
- Concentrix: Large global BPO and customer experience provider with broad portfolio across industries. Significantly larger scale than Boldr and competes for the same enterprise CX outsourcing opportunities, especially with SaaS and eCommerce clients.
- Teleperformance: World's largest BPO providing customer experience, digital, and back-office services globally. Represents the scaled incumbent competitor against which Boldr's differentiated B Corp positioning must compete on enterprise deals.
- TTEC: Global customer experience technology and services company serving enterprise clients. Overlaps with Boldr's customer experience and digital services offerings across similar verticals including technology and retail.
- Foundever: Major global CX and BPO provider formed from the Sitel Group and Sykes. Competes with Boldr in customer support outsourcing across North America, LATAM, and offshore geographies including the Philippines.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Boldr social profiles
Digital presenceBoldr compliance and trust
Trust signalCompliance5 records
Boldr financial estimates
Financial estimateRevenue estimate
Valuation estimate
Boldr leadership team
Management profileNumber of profiles
Profiles5 records
Boldr funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Boldr M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Boldr
What does Boldr do?
Boldr provides Managed Outsourcing and Global Employment (Employer of Record) services, building dedicated, fully-managed global teams for customer experience, technical support, eCommerce operations, SaaS support, engineering/data services, and back-office finance functions. The company recruits, onboards, trains, and manages the day-to-day performance of these teams across five countries (Philippines, Mexico, South Africa, Canada, United States), operating as an extension of the client's brand using the client's preferred technology stack.
Is Boldr a public or private company?
Boldr is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Boldr founded?
Boldr was founded in 2017. It employs 501 to 1,000 people.
Where is Boldr based?
Boldr is headquartered in Long Beach, United States, in the North America region.
How does Boldr make money?
Three revenue lines are on record. Managed Outsourcing is the primary driver. The others are global Employment (Employer of Record) and specialized Services.
Who are Boldr's main competitors?
Direct peers on record are TaskUs, SupportNinja, Deel, Remote and Oyster HR. CloudFactory is listed as an emerging player. Broad incumbents are Concentrix, Teleperformance, TTEC and Foundever.
Does Boldr have an API?
No public API is recorded for Boldr.