Austin Technology

What Austin Technology does

Austin Technology (legal entity Austin IT Pty Ltd) is a privately held Managed Service Provider (MSP) headquartered in Subiaco, Perth, Western Australia, founded in 2009. The company delivers managed IT, cybersecurity, cloud, modern workplace, and custom software development services to more than 200 organisations, primarily small and mid-market businesses ranging from 10 to 500+ employees, concentrated in Perth and broader Western Australia. Its service portfolio is organised around four pillars: Manage (day-to-day IT support and operations), Secure (cybersecurity and compliance aligned with the ACSC Essential Eight framework), Modernise (cloud, Microsoft 365 and modern workplace tools), and Innovate (projects, data, automation and software).

The company's core technology stack is built on Microsoft 365, Microsoft Azure, and a private cloud hosted across three data centre locations in Western Australia, with WatchGuard firewalls (Gold Partner status) anchoring network security. Service offerings span Managed IT, Managed Cybersecurity (Austin SecureShield Plans), Microsoft 365 consulting (Teams, SharePoint, Copilot for 365, Power BI), Microsoft Azure and hybrid infrastructure, Endpoint Detection and Response, Email Security, Compliance Management (including DISP), Penetration Testing, Virtual CIO, Software Development (web, mobile, integrations), Data Reporting, and AI & Automation Consulting. Austin Technology holds ISO 27001 and ISO 9001 certifications, is a Microsoft Solutions Partner, a WatchGuard Gold Partner, and is recognised on Cloudtango's Top 50 MSP list for three consecutive years (2024, 2025, 2026) and on MSP Select 2026.

Revenue is generated primarily through recurring monthly managed services subscriptions on a per-seat or per-environment basis, supplemented by fixed-price project work (infrastructure upgrades, migrations, custom software), professional consulting (Virtual CIO, IT health checks, penetration testing, compliance), and IT procurement fees. Go-to-market is sales-led, combining direct field engagement with inside sales, a self-serve website quote form, free IT audits as a lead-generation tool, and co-managed IT partnerships with clients retaining internal IT staff. The company is led by Managing Director Austin Huang and supported by an engineering-led leadership team.

Name

Austin Technology

Legal name

Austin IT Pty Ltd

Website

https://austintechnology.com.au

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Austin Technology is a Western Australian Managed Service Provider delivering managed IT, cybersecurity, Microsoft 365, cloud, and software development services to more than 200 small and mid-market organisations, primarily in Perth.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro industry

PRIMARYBPAAACAA

IT Service Desk & End-User Support (L1/L2)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

SECONDARYBPAEAAAA

Strategy & IT Advisory

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Consulting & Systems Integration

SECONDARYBPAEAFAC

Application Maintenance & Support (AMS)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Application Development & Modernization

SECONDARYBPAAAJAL

T&E and Corporate Card Administration Support

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Procurement & Purchasing Support (P2P, Vendor Admin)

SECONDARYBPAEANAC

Technical Enablement & Adoption Services (Change Management, Adoption, Champions)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Training & Technical Enablement Services

Keywords

• Managed IT services
• Cybersecurity services
• Cloud infrastructure services
• Microsoft 365 consulting
• IT support services

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring monthly managed services covering day-to-day IT support, operations, security, and cloud management. Billed on a subscription/flat-fee basis with clear monthly scope and service levels.
2. Project Services: One-time project delivery for infrastructure upgrades, modern applications, migrations, and software development. Priced in advance with clear scope.
3. Professional Consulting Services: IT consulting, strategy, and advisory services including Virtual CIO, IT health checks, compliance management, and penetration testing. May be delivered as part of managed contracts or standalone engagements.
4. Software Development: Custom software and app development, web applications, integrations, automations, and data platforms. Billed per project with iterative delivery.
5. IT Procurement: Vendor comparison, negotiation, and procurement of IT hardware and services on behalf of clients. Revenue derived from vendor partnerships and procurement fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Austin Technology is a Managed Service Provider delivering outsourced IT across four pillars: Manage (day-to-day IT support, service desk, device management, connectivity), Secure (managed cybersecurity aligned to ACSC Essential Eight, including the Austin SecureShield Plans), Modernise (Microsoft 365, Azure and private cloud in Western Australia), and Innovate (IT projects, data/BI, AI and automation consulting, custom software development). Services are delivered on recurring monthly subscriptions, fixed-scope projects, and standalone consulting engagements for SMBs and mid-market organisations.

Product overview

Austin Technology is a Managed Service Provider (MSP) offering a comprehensive suite of IT services organized around four core pillars: Manage (day-to-day IT support and operations), Secure (cybersecurity and Essential Eight compliance), Modernise (cloud infrastructure, Microsoft 365, and modern workplace tools), and Innovate (software development, data analytics, and AI automation). The portfolio centers on Microsoft technologies including Microsoft 365 (Teams, SharePoint, Copilot, Power BI), Azure cloud services, and hybrid infrastructure, complemented by WatchGuard firewall security (Gold Partner), custom software development, and professional IT consulting including Virtual CIO services. Services span from entry-level Essentials IT to enterprise-grade managed cybersecurity with ACSC Essential Eight alignment, delivered from private cloud data centers in Western Australia.

Differentiator

Problem solved

Functional benefit

Brands

• Austin SecureShield Plans: Managed cybersecurity service plans offered by Austin Technology for businesses.
• Austin Technology

Quantifiable outcome

• Most MSP transitions complete in 6-8 weeks with minimal disruption
• +3 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationAustin Technology is a certified Microsoft Solutions Partner with engineers certified across Microsoft solutions including Microsoft 365, Azure, Teams, SharePoint, Intune, Power BI, and Copilot. They provide managed Microsoft 365 services, Azure cloud management, and Microsoft Copilot consulting.
• WatchGuard TechnologiescoreTechnology or IntegrationAustin Technology holds WatchGuard Gold Partner status, the highest tier in the WatchGuardONE partner program. They provide WatchGuard firewall deployment, configuration, monitoring, and management services for SMB clients.
• ACSC (Australian Cyber Security Centre)coreStrategic or Co-development PartnerAustin Technology aligns all cybersecurity services with the ACSC Essential Eight framework, using it as the backbone of their security work. This provides clients with a clear roadmap to better protection aligned with Australian government standards.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Brennan IT: Australian managed IT services provider with similar SMB-to-mid-market focus, recurring managed services, and Microsoft-centric delivery. Most directly comparable by customer profile, services portfolio, and revenue model.
• blueAPACHE: Australian managed services and cloud provider serving mid-market customers with Microsoft-centric stacks, recurring managed services, and project delivery. Comparable in target segment, Microsoft alignment, and operating model.
• Atturra: Australian managed services and IT solutions provider serving mid-market and enterprise with managed IT, cloud, and consulting. Comparable in Microsoft-led service portfolio and ANZ SMB-to-mid-market focus.
• Kinetic IT: Western Australia-based managed services provider with strong presence across government, resources, and SMB. Comparable WA footprint, regulated-industry exposure, and managed IT/cybersecurity portfolio.

Broad incumbents

• Datacom: Large ANZ-headquartered IT services and managed services provider offering cloud, managed IT, and cybersecurity across SMB, mid-market, and enterprise. Broad incumbent with overlapping services rather than a like-for-like SMB-only MSP.
• Logicalis Australia: Global IT solutions and managed services provider with ANZ operations covering cloud, managed IT, and cybersecurity for mid-market and enterprise. Broader incumbent with overlapping portfolio but not SMB-specialist.
• Empired (Insight Enterprises): ANZ IT services provider (now part of Insight Enterprises) delivering managed services, Microsoft solutions, and digital transformation to mid-market and enterprise. Larger incumbent with overlapping Microsoft-centric managed services.
• DXC Technology: Global IT services giant with ANZ managed services and cybersecurity offerings. Broad incumbent with significantly greater scale; competes for mid-market and enterprise managed services contracts.

Others

• CyberCX:

Emerging players

• Sekuro: Australia-based cybersecurity and managed security services provider focused on mid-market and enterprise. Overlaps with Austin's managed cybersecurity and compliance positioning but with a more cybersecurity-pure focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AustinTechnology
• LinkedInlinkedin.com/company/austin-technology/about

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Austin Technology