Care at Hand

What Care at Hand does

Care at Hand is a San Francisco-based, privately held predictive analytics software company founded in 2011 and acquired by Mindoula Health, Inc. It builds a "Predictive Insights Platform Powered by Non-Medical Staff" that combines a claims-based predictive model with adaptive, mobile-delivered surveys completed by frontline non-medical workers (such as home-care aides and community health coaches). The surveys surface early medical and psychosocial warning signs during the blind spots between physician visits, and the combined risk score drives validated care-pathway recommendations, a 30-120 day readmission risk score, and population-health dashboards. The product suite includes Smart Surveys (≈3-minute adaptive questionnaires), Population Health Management dashboards with HEDIS-aligned quality-improvement measurement, Care Pathways decision support, and an Interoperability module that embeds the algorithms into existing healthcare systems to avoid double documentation. Underlying IP comprises US Patent 61/936,450 ("Computerized System and Method for Determining Hospital Admission Risk," inventors Ostrovsky & Levy, published August 2015) and the registered "mHealth Transitions Model" trademark (issued July 2015).

The company sells on a subscription/enterprise SaaS basis with quote-based pricing to healthcare organizations, primarily Area Agencies on Aging (AAA), Medicaid-funded Long-Term Services and Supports (LTSS) providers, and Community-Based Care Transitions Programs. Quantified customer outcomes reported by the company and partners include 39.6% reduced readmissions, a 257% return on investment, $9,056 in reduced Medicare Part A spending per beneficiary per year, and up to 20% reductions in 30-day readmissions (Parsons & O'Connor, 2015). Go-to-market is direct enterprise field sales, supplemented by evidence-led marketing through peer-reviewed publications (AHIMA, Avalere, AHRQ, Annals of Long-term Care) and academic partnerships with the University of Maryland, NORC at the University of Chicago, Human Services Research Institute, Leading Age, and SEIU Healthcare NW.

Ownership and capitalization reflect a mix of strategic, venture, and angel capital: Mayo Clinic and Public Consulting Group (PCG) as strategic/financial investors, Great Oaks Venture Capital, Rock Health Capital, and Wonder Ventures as VCs, and angel investors including Flatiron Health co-founders Nat Turner and Zach Weinberg, Eric Ries, and Brad Weinberg, MD, with accelerator participation by StartUp Health, GE, and Rock Health. Care at Hand won the Mayo Clinic Think Big Challenge, was a Wharton Impact Investing Program finalist (2015), and received the National Association for Area Agencies on Aging Innovation Award for Technology (2014) and the Massachusetts Home Care Association Healthcare Leaders Award (2014). The company operates as a subsidiary inside Mindoula Health, with Greg Couto serving as President/COO of Care at Hand and SVP Operations/President of Mindoula Management Services.

Name

Care at Hand

Legal name

Care At Hand, Inc.

Website

https://careathand.com

Company type

Private

Founded year

2011

Operating status

Acquired

Headcount range

1–10 employees

Short description

Care at Hand is a predictive analytics platform that combines claims-based models with mobile surveys completed by frontline non-medical staff to forecast 30-120 day hospital readmission risk, sold as subscription SaaS to Area Agencies on Aging, Medicaid LTSS providers, and community-based care transitions programs.

Ownership category

akta.pro rank

Product category

Healthcare Analytics Software

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372), Services-Home Health Care Services (8082)

akta.pro primary industry

Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)

akta.pro secondary industries

Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE), Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)

Keywords

• Predictive analytics healthcare
• Hospital readmission reduction
• Care transitions software
• Population health management
• Medicare risk prediction

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Healthcare Analytics SaaS Platform: Subscription-based predictive analytics software sold to healthcare organizations, care coordination programs, and payers to reduce hospital readmissions and manage Medicare spending.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Care at Hand is a subscription-based predictive analytics platform that uses non-medical frontline staff to complete adaptive smart surveys in approximately 3 minutes via mobile or desktop devices, triggering risk scores that predict hospitalization and 30-120 day readmission risk among Medicare patients. The platform combines claims-based predictive models with real-time survey data to identify at-risk patients during care transitions, exposing a population health management dashboard, care pathways decision support, HEDIS measurement, and interoperability APIs that embed risk prediction into existing healthcare systems.

Product overview

Care at Hand is a unified predictive analytics platform designed to reduce hospital readmissions among Medicare patients. The core platform combines claims-based predictive modeling with smart surveys completed by frontline non-medical staff. The product portfolio includes Population Health Management dashboards, Care Pathways decision support, Quality Improvement & Measurement tools, and Interoperability modules for system integration. The company also offers Consulting & Training Services. All modules are integrated within a single platform architecture. Care at Hand was acquired by Mindoula Health, Inc. in 2017.

Differentiator

Problem solved

Functional benefit

Products and services

• Care at Hand Predictive Analytics Platform A unified healthcare analytics platform that predicts hospitalization risk among Medicare patients using non-medical workers and mobile technology. Combines claims-based predictive models with frontline staff survey data to identify at-risk patients and reduce readmissions for healthcare organizations, care transitions programs, and payers.
• Consulting & Training Services Professional services offering quality improvement training, care coordination program development, business acumen support, marketing and sales strategy, root cause analysis, and needs assessment for healthcare organizations deploying the platform.

Quantifiable outcome

• 39.6% reduced readmissions
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Mindoula Health, Inc.coreStrategic or Co-development PartnerCare at Hand was acquired and is now part of the Mindoula Health, Inc. family. Greg Couto serves as SVP Operations of Mindoula Health and President of Mindoula Management Services, indicating an integrated operating structure.
• University of MarylandminorStrategic or Co-development PartnerDr. Charlene Quinn conducting clustered randomized controlled trial comparing standard care coordination vs care coordination with predictive analytics technology in Medicaid-funded LTSS population.
• NORC at the University of ChicagominorStrategic or Co-development PartnerDr. Kennon Copeland conducting retrospective comparison of 3 communities in MD, MA, and WA on impact of community-based care transition program using predictive analytics on Medicare A utilization.
• Human Services Research InstituteminorStrategic or Co-development PartnerDr. Alexi Bonardi conducting prospective evaluation of HCBS providers using predictive analytics technology on National Core Indicators.
• Leading AgeminorStrategic or Co-development PartnerDr. Robyn Stone conducting clustered randomized controlled trial comparing standard housing resource specialists to resource specialists using predictive analytics technology on ED utilization in aging population.
• SEIU Healthcare NWminorStrategic or Co-development PartnerDr. Si-Chi Chin conducting Randomized Controlled Trial of Connected Care Technology and Home Care Aides.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Philips Remote Patient Monitoring: Large incumbent offering connected care and RPM programs targeting health systems and at-risk populations; competes with Care at Hand in the same care-transitions-and-readmission use case, but as part of a broader portfolio.
• Teladoc Health (Livongo): Broad telehealth and chronic condition management platform with virtual care, RPM, and care navigation capabilities serving health plans and providers — overlaps with Care at Hand's readmission-reduction pitch at enterprise scale.
• ResMed (incl. Propeller Health): Global medical device and connected health company with SaaS RPM and population health offerings for chronic care populations; competes for the same payer and provider budgets targeting high-utilizer Medicare patients.
• WellSky Care Coordination: Established software provider for home health, hospice, and care coordination with predictive and population health analytics — comparable home- and community-based population focus to Care at Hand's LTSS and aging-services customers.
• Amwell (American Well): Large telehealth platform expanding into chronic care management and provider-payer virtual care programs; competes for the same value-based care and care transitions use cases but with much broader service scope.

Direct peers

• Health Recovery Solutions: Direct competitor offering RPM and care transitions software to hospitals, home health agencies, and payers to reduce readmissions — same enterprise sales motion and Medicare/Medicaid population focus as Care at Hand.
• Vivify Health: Provides remote patient monitoring and chronic care management platforms for health systems and payers, including post-discharge readmission reduction programs — directly comparable in use case and customer segment.
• Mindoula Health: Parent company of Care at Hand and a behavioral health/population health platform serving Medicaid and commercial populations; operates the integrated Care at Hand product and shares the same at-risk patient value-based care thesis.

Emerging players

• Collective Medical (PointClickCare): Care coordination and post-acute analytics platform focused on reducing avoidable utilization across hospitals, SNFs, and community providers — overlapping problem space around care transitions and readmission reduction.
• hc1 (hc1 Insights): Healthcare analytics platform surfacing high-risk patient insights for health systems, labs, and providers — comparable niche focus on predictive, data-driven utilization reduction for at-risk populations.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/careathand
• Facebookfacebook.com/careathand
• LinkedInlinkedin.com/company/care-at-hand

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds4 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Care at Hand