PlusOne
PlusOne BPO is a Utah-based business process outsourcing firm delivering inbound/outbound sales, customer service, and back-office solutions via its proprietary PlusOne Platform to enterprise clients across 12+ industries, with bilingual global reach.
- Company typePrivate
- Founded2008
- HeadquartersUtah, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What PlusOne does
PlusOne BPO is a US-based business process outsourcing company founded in 2008 and headquartered in Utah, operating in the 251-500 employee range. The firm delivers inbound and outbound sales, customer service, intelligent IVR, and back-office management services to enterprise clients across 12+ industries, including Direct-to-Consumer, Healthcare, Finance & Credit, Banking, Retail & E-Commerce, Telecommunications, Media & Entertainment, Travel & Hospitality, Insurance, Technology, Automotive, Education, and Nonprofit & Fundraising. PlusOne positions itself as a strategic partner to "nationally recognized brands" via a direct enterprise field-sales motion and multi-year, quote-based managed-services contracts, with stated bilingual and global service delivery capabilities.
The company's service delivery is anchored by the proprietary PlusOne Platform, a technology infrastructure that supports integrated sales, customer experience design, business intelligence solutions, back-office operations, smart collections, technical support, and omni-channel marketing services. Adjacent to the platform, the PlusOne Method is a proprietary coaching framework paired with the PlusOne Academy training program, designed to develop agents capable of higher conversion performance. AI-powered optimization is cited as a platform capability intended to drive data-informed marketing investment decisions and measurable revenue outcomes from each customer interaction, although no proprietary AI models, patents, ML-specific hires, or third-party benchmarks are disclosed in available source material.
Revenue is generated through managed-services engagements priced via custom quotes on multi-year terms, with no publicly disclosed tier structure or unit economics. The go-to-market approach is consultative direct enterprise sales targeting large organizations, segmented vertically rather than by company size. Don Timpson serves as CEO and owner. No funding rounds, parent company, external investors, M&A activity, or management team disclosures are available in the data, leaving ownership structure opaque and limiting visibility into the company's capital base and growth trajectory.
PlusOne firmographics
Firmographics- Name
- PlusOne
- Legal name
- PlusOne BPO
- Website
- https://plusonecompany.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- PlusOne BPO is a Utah-based business process outsourcing firm delivering inbound/outbound sales, customer service, and back-office solutions via its proprietary PlusOne Platform to enterprise clients across 12+ industries, with bilingual global reach.
- Ownership category
- akta.pro rank
PlusOne industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Claims Adjusting (524291)
- SIC
- Services-Help Supply Services (7363), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industries
- Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Customer Retention, Loyalty & Win-Back Centers (BPAAAAAC), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
Keywords
Where PlusOne is headquartered
LocationHeadquarters
- HQ city
- Utah
- HQ country
- United States
- HQ region
- North America
Markets served
PlusOne business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- BPO Services Revenue: PlusOne BPO generates revenue through providing comprehensive business process outsourcing services including integrated sales, customer experience solutions, back-office management, and specialized industry-specific services. Revenue is derived from managing customer interactions and delivering measurable business outcomes for enterprise clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on scope and requirements |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
PlusOne product offering
Product offeringCore offering
PlusOne BPO provides outsourced sales, customer experience, and back-office services to enterprise clients across 12+ industries, powered by its proprietary PlusOne Platform and AI-driven optimization. Core offerings include integrated sales, CS/CX solutions, CX design, business intelligence solutions, tech support, smart collections, back-office management, HR and recruiting services, and omni-channel marketing. The company combines agent training through the PlusOne Method and PlusOne Academy with data-driven performance management to maximize customer acquisition and lifetime value for its clients.
Product overview
PlusOne BPO operates as a comprehensive business process outsourcing provider offering a portfolio of interconnected services centered around its proprietary PlusOne Platform. The platform serves as the core technology infrastructure supporting integrated sales, customer experience (CX), and back-office operations. The service portfolio includes dedicated solutions for Business Intelligence Solutions, CX Design, PlusOne Method Coaching, Smart Collections, Tech Support, and Marketing Services Omni-Channel. The PlusOne Method Coaching program provides proprietary training to agents, while the AI-powered optimization approach drives data-informed performance across all service delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- PlusOne Platform
Quantifiable outcome
- Higher conversions through PlusOne Method strategies and Academy-trained agents
- +2 more outcomes
Companies that use PlusOne
Customer profileSegments13 records
Ideal customer profiles4 records
PlusOne technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
PlusOne partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights5 records
PlusOne competitors and assessment
Company assessmentDirect peers
- ibex: Public CX and BPO company providing end-to-end customer engagement, digital marketing, and technology solutions; comparable in scale and service mix, with similar omnichannel and back-office positioning.
- TaskUs: Tech-enabled BPO specializing in digital customer experience, content moderation, sales, and back-office for digital-native and enterprise clients; closest mid-market peer in service mix and AI-enabled positioning.
- Liveops: Cloud-based contact center BPO with a network of independent agents serving sales, customer service, and tech support—most comparable to PlusOne on tech-enabled, flexible delivery model.
- Startek: Global CX and digital BPO provider with similar omnichannel customer service, sales support, and back-office offerings; a like-sized competitor serving similar mid-market and enterprise verticals.
- Arise Virtual Solutions: Tech-enabled BPO platform connecting enterprises with a distributed agent network for customer service and sales; competing in adjacent customer support and CX outsourcing territory.
Broad incumbents
- Telus International: Large digital CX and BPO provider offering customer experience, digital transformation, and IT services; competes for many of the same enterprise multi-vertical contracts that PlusOne targets.
- Teleperformance: The world's largest customer experience/BPO company with ~400,000 employees across 90+ countries, providing customer care, sales, and technical support similar to PlusOne but at vastly greater scale and global footprint.
- Concentrix: Global CX and BPO provider with $9B+ revenue offering customer experience, sales, and technology-enabled services across multiple verticals closely overlapping PlusOne's integrated sales, CX, and back-office portfolio.
- Foundever: Major CX/BPO provider (formerly Sitel) serving enterprise clients with customer experience, sales, and back-office services; a direct competitor to PlusOne's enterprise sales and CX practice.
- TTEC Holdings: Public customer engagement technology and BPO company providing omnichannel customer experience, sales, and tech support—directly comparable to PlusOne's CS/CX, tech support, and omni-channel marketing services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
PlusOne social profiles
Digital presencePlusOne financial estimates
Financial estimateRevenue estimate
Valuation estimate
PlusOne leadership team
Management profileNumber of profiles
Profiles1 record
PlusOne funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PlusOne M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PlusOne
What does PlusOne do?
PlusOne BPO provides outsourced sales, customer experience, and back-office services to enterprise clients across 12+ industries, powered by its proprietary PlusOne Platform and AI-driven optimization. Core offerings include integrated sales, CS/CX solutions, CX design, business intelligence solutions, tech support, smart collections, back-office management, HR and recruiting services, and omni-channel marketing. The company combines agent training through the PlusOne Method and PlusOne Academy with data-driven performance management to maximize customer acquisition and lifetime value for its clients.
Is PlusOne a public or private company?
PlusOne is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PlusOne founded?
PlusOne was founded in 2008. It employs 251 to 500 people.
Where is PlusOne based?
PlusOne is headquartered in Utah, United States, in the North America region.
How does PlusOne make money?
One revenue line is on record: BPO Services Revenue.
Who are PlusOne's main competitors?
Direct peers on record are ibex, TaskUs, Liveops, Startek and Arise Virtual Solutions. Broad incumbents are Telus International, Teleperformance, Concentrix, Foundever and TTEC Holdings.
Does PlusOne have an API?
No public API is recorded for PlusOne.
What industry is PlusOne in?
PlusOne's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAABAB, Sales Support & Customer Retention (Upsell, Win-back, Loyalty). Its NAICS code is 524292 and its SIC code is 7363.