What Mobile Kangaroo does

Mobile Kangaroo is a privately held, for-profit electronics repair business founded in 2003 and headquartered in Palo Alto, California. The company operates a physical retail repair model with locations across 11 U.S. states (California, Arizona, New Jersey, Oregon, Tennessee, Texas, New York, New Mexico, Utah, Pennsylvania, and Washington), serving individual consumers, businesses, and educational institutions. Its core service is the diagnosis and repair of smartphones, tablets, laptops/computers, and game consoles, covering common faults such as screen damage, battery degradation, water damage, charging-port failures, and camera/button/connectivity malfunctions across major brands including Apple, Samsung, Google, Dell, HP, Lenovo, Asus, Sony PlayStation, Microsoft Xbox, and Nintendo.

The company's principal technical and competitive asset is its status as an Apple Authorized Service Provider, which grants access to genuine Apple parts, official diagnostic tools, and the ability to perform repairs under Apple Limited Warranty, AppleCare+, and Service Programs — all backed by a 90-day worldwide Apple warranty. It holds authorized-provider relationships with additional OEMs (Dell, HP, Lenovo, Samsung, Google, Asus) and provides repairs for Microsoft, Sony, and Nintendo devices. There is no software platform, public API, or mobile app; the technology base is operational (genuine-parts supply access and OEM-sanctioned diagnostic/repair procedures) rather than proprietary software.

The business monetizes through transactional, per-repair pricing for individual consumers (pay-as-you-go, quote-based, not publicly disclosed) and through professional-services-style batch/volume repair contracts for businesses and schools, augmented by complimentary pickup-and-delivery and diagnostics. Go-to-market is direct-to-consumer via neighborhood storefronts, an online scheduling layer (repairkangaroo.com), local store presence, and dedicated business/education program pages, with customer acquisition driven largely by physical footprint and word-of-mouth/testimonials. The company reports 22 years of continuous operation, a stated 95% client retention rate, and turnaround as fast as one hour for iPhone screen repairs.

Name

Mobile Kangaroo

Legal name

Mobile Kangaroo

Website

https://mobilekangaroo.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Mobile Kangaroo is an Apple Authorized electronics repair chain operating retail storefronts across 11 U.S. states, repairing phones, tablets, computers, and game consoles for consumers, businesses, and schools using genuine OEM parts.

Ownership category

akta.pro rank

Product category

Electronics Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Personal and Household Goods Repair and Maintenance (8114)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

Keywords

• Electronics repair services
• Smartphone repair
• Tablet repair
• Laptop computer repair
• Game console repair

Headquarters

HQ city

Palo Alto

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Device Repair Services: One-time repair services for smartphones, tablets, laptops, computers, and game consoles. Services include screen replacement, battery repair, water damage repair, charging port repair, and component-level fixes. Revenue generated per repair job with pricing based on device type and repair complexity.
2. Business and Education Batch Repairs: Volume repair services for businesses and educational institutions with complimentary diagnostic services and pickup/drop-off convenience

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Mobile Kangaroo is a multi-state retail electronics repair service provider operating as an Apple Authorized Service Provider since 2003. The company repairs smartphones, tablets, computers/laptops, and game consoles for major brands including Apple, Samsung, Dell, HP, Lenovo, Google, ASUS, Sony, Nintendo, and Microsoft using genuine manufacturer parts, with a 90-day worldwide Apple warranty on Apple repairs.

Product overview

Mobile Kangaroo is a retail electronics repair service provider operating as an Apple Authorized Service Provider since 2003. The company offers a unified suite of repair services organized by device category (phones, tablets, computers, game consoles) with standardized common repair offerings (screen, battery, water damage, charging port, camera, and component repairs). The core product portfolio consists of device-specific repair services that share common repair modules, complemented by value-added services including pick-up/delivery, education programs for schools, and business fleet services. The company uses genuine parts and provides a 90-day worldwide warranty on repairs.

Differentiator

Problem solved

Functional benefit

Products and services

• Phone Repair Services

Quantifiable outcome

• 95% client retention rate
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core.

• ApplecoreTechnology or IntegrationApple Authorized Service Provider enabling repairs for all Apple devices including iPhone, iPad, MacBook, iMac, Mac Pro, Apple Watch, AirPods. Services include Limited Warranty, AppleCare+ and Service Program repairs using genuine Apple parts. All repairs covered by 90-day worldwide Apple warranty.
• DellcoreTechnology or IntegrationDell authorized repair provider. Technicians repair Dell laptops including XPS, Inspiron, Latitude, Precision, Vostro, and Alienware models, addressing cracked screens, power failures, overheating, and hardware malfunctions.
• HPcoreTechnology or IntegrationHP authorized repair provider. Technicians repair HP laptops including Spectre, Envy, Pavilion, and Omen models, addressing hardware failures, overheating, slow performance, and battery replacements.
• LenovocoreTechnology or IntegrationLenovo authorized repair provider. Technicians fix Lenovo ThinkPads, IdeaPads, Yoga laptops, Legion gaming laptops, and tablets, handling screen replacements, keyboard repairs, system optimization, and battery issues.
• SamsungcoreTechnology or IntegrationAuthorized Samsung repair provider. Mobile Kangaroo fixes Galaxy smartphones, tablets, smartwatches, Fit trackers, and earbuds, handling cracked screens, battery replacements, water damage, and software issues.
• GooglecoreTechnology or IntegrationGoogle authorized repair provider. Service Pixel phones, Pixelbooks, Pixel tablets, Nest devices, and Google Watches, fixing broken screens, charging issues, connectivity problems, and system failures.
• ASUScoreTechnology or IntegrationASUS authorized repair provider. Fixes Asus ROG, ZenBook, VivoBook, ExpertBook, and TUF laptops, addressing cracked screens, battery problems, slow performance, and overheating issues.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• CPR Cell Phone Repair: Franchise-based multi-device repair chain with comparable in-store phone, tablet, computer, and game console repair services and similar walk-in plus mail-in offerings.
• Puls: On-demand mobile and in-home device repair service for phones, tablets, computers, and TVs — a channel-substitute competitor to Mobile Kangaroo's walk-in and pickup/delivery model.
• uBreakiFix (Asurion): Largest U.S. multi-brand electronics repair franchise, now owned by Asurion. Operates a very similar store-based phone, tablet, computer, and console repair model with OEM authorizations and mail-in options, making it the closest scaled comparable to Mobile Kangaroo.
• Batteries Plus: National franchise specializing in device batteries, phone repair, and related electronics services — directly comparable in-store retail repair model targeting consumer walk-in traffic.
• Samsung Authorized Service Centers: Samsung's network of authorized phone, tablet, and wearable repair providers competes directly with Mobile Kangaroo's Samsung authorized services across the same U.S. footprint.

Others

• SquareTrade (Allstate Protection Plans): Extended warranty and device protection provider that funnels repair volume into its own service network; adjacent rather than directly competitive, but affects the same customer wallet and parts demand.
• iFixit: DIY repair parts, tools, and guides platform enabled by right-to-repair trends; not a direct competitor for paid repair services but represents a structural alternative that caps pricing power for the category.

Broad incumbents

• Best Buy Geek Squad: National big-box electronics retailer with an in-house repair and installation arm covering phones, tablets, computers, and consoles — a broader-portfolio incumbent competing for the same walk-in and B2B repair demand.
• Asurion (Repair & Protection): Large device protection and repair provider (parent of uBreakiFix) operating across phone, tablet, and computer repair with insurer and carrier relationships that Mobile Kangaroo does not currently access at scale.
• Apple Store (Apple Authorized Service): Manufacturer-direct repair channel that competes head-to-head with Mobile Kangaroo on Apple warranty and AppleCare+ work, while also defining the program terms under which AASPs operate.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/mobilekangaroo

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mobile Kangaroo