Lokulus
- Company typePrivate
- Founded2005
- HeadquartersStockport, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Lokulus firmographics
Firmographics- Name
- Lokulus
- Legal name
- Smart Analytics Limited
- Website
- https://lokulus.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Lokulus industry classification
Industry- Product category
- Customer Interaction Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- Customer Engagement & Messaging (Email, SMS, Push, In-App) (BPAFAFAI), Customer Service, Support & Contact Center CRM (HDAEAFAC), Agency CRM, Sales Automation & Client Servicing (THALAGAB)
Keywords
Where Lokulus is headquartered
LocationHeadquarters
- HQ city
- Stockport
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Lokulus business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: Core revenue from subscription-based access to the Lokulus CIM platform including Spectra, Pulse, IVA, and AI automation capabilities. Pricing is quote-based and tailored to client requirements.
- Implementation and Professional Services: Configuration, implementation, and consulting services to deploy and customise the platform for specific client needs.
- Ongoing Support and Maintenance: Continuous support services for deployed platforms, working with dedicated account, technical and project managers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Quote-based tailored pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Lokulus product offering
Product offeringCore offering
Lokulus develops and sells an AI-driven Customer Interaction Management (CIM) software platform called Spectra that automates workflow, classification, and resourcing for enterprise customer service operations. The platform is augmented by AI bots (REG, CAL, FLO), an Intelligent Virtual Assistant (IVA), and an email management module (Pulse), with primary use cases in travel management companies (TMCs) and retail.
Product overview
Lokulus offers a modular customer interaction management (CIM) platform built around its core Spectra product, supplemented by specialised AI modules. The platform centres on three proprietary AI bots — CAL for classification, REG for resourcing, and FLO for workflow orchestration — which work collectively to automate task distribution, routing, and resource allocation. IVA (Intelligent Virtual Assistant) provides conversational AI for automated customer interactions, while Pulse handles email management. Additional channel modules include WhatsApp integration, and the Lokulus + Umbrella combined solution merges workflow automation with live traveller profile intelligence for the travel sector. The platform is designed for mid-market and enterprise retailers and TMCs, delivering operational orchestration across customer service, ecommerce, and fulfilment without enterprise-level complexity.
Differentiator
Problem solved
Functional benefit
Brands
- Spectra: Customer interaction management (CIM) platform - the company's primary configurable software platform for optimizing customer interactions across multiple channels including email, web chat, social media, and text.
- Pulse
- IVA
- REG
- CAL
- FLO
- LokulusAI
Products and services
- Spectra Customer Interaction Management (CIM) platform that orchestrates work across email, web chat, social media, phone, and WhatsApp with configurable workflows, omnichannel routing, AI automation, and real-time operational analytics. Designed for mid-market and enterprise customer service operations.
- IVA (Intelligent Virtual Assistant) Conversational AI-powered virtual assistant that automates customer interactions and self-service support across multiple digital channels.
- Pulse Cloud-first email management solution that empowers customer service agents with AI-powered email classification, automated work distribution, intelligent templates, suggested responses, and content management.
- LokulusAI AI-powered automation suite including proactive quality assurance that reviews outbound responses before they reach customers, generative AI capabilities, and advanced workflow orchestration for travel and retail operations.
- Lokulus + Umbrella Integrated solution combining Lokulus workflow automation with Umbrella Faces traveller and corporate profile data, delivering real-time traveller personalisation at the point of enquiry for Travel Management Companies.
Quantifiable outcome
- 33% automatic resolution rate achieved within 2 months
- +6 more outcomes
Companies that use Lokulus
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles3 records
Lokulus technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability8 records
Feature8 records
Lokulus partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core, key and minor.
- UmbrellacoreStrategic partnership combining Lokulus AI-powered workflow automation with Umbrella's live traveller profile intelligence. The integration provides TMCs with a single, real-time view of every traveller at the point of enquiry, enabling instant personalisation without system switching.
- AgentivitykeyStrategic partnership between Lokulus and Agentivity to deliver pioneering AI automation software for the corporate travel management industry. Combines Lokulus workflow automation with Agentivity travel data platform capabilities.
- Advantage Travel PartnershipcoreNew collaboration enabling Advantage Travel members to utilise Lokulus AI-driven platform to enhance customer service, streamline operations and reduce response times. Partnership enables members to access the platform through the Advantage member network.
- The Advantage Travel PartnershipcoreExclusive webinar partnership diving into how AI-powered automation is set to transform the travel industry. Partnership focused on educating TMC members on work distribution transformation.
- The Business Travel MagazineminorMedia partnership for Tech Hotlist recognition and industry thought leadership content placement.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Lokulus competitors and assessment
Company assessmentDirect peers
- Zendesk: Zendesk is the most widely deployed customer service/CRM and contact-center platform for mid-market and enterprise, and is explicitly named by Lokulus as a benchmark ticketing-focused alternative it differentiates against.
- Freshworks (Freshdesk): Freshdesk provides AI-augmented customer service software for SMB and mid-market, with workflow automation and omnichannel support that competes against Lokulus's mid-market/enterprise positioning.
- Pegasystems (Pega): Pega is cited by Lokulus as the large-scale transformation platform alternative in its own positioning, offering workflow automation and AI-driven case management that directly overlaps with Lokulus's CIM orchestration.
- Kustomer: Kustomer is a CRM and customer service platform with AI automations and omnichannel routing, competing with Lokulus in mid-market customer operations and retail/e-commerce CX use cases.
- Intercom: Intercom is an AI-first customer service and conversational platform with omnichannel routing, IVAs and workflow automation, competing for the same mid-market/enterprise service operations budgets as Lokulus.
- Gladly: Gladly is an AI-powered customer service platform focused on unified customer conversations across channels, comparable to Lokulus's Spectra omnichannel CIM platform with its own AI agent capabilities.
Broad incumbents
- Genesys: Genesys is a leading contact-center-as-a-service platform with AI-driven routing, workforce engagement and conversational bots, comparable to Lokulus on omnichannel orchestration and resourcing/classification capabilities.
- Salesforce Service Cloud: Salesforce Service Cloud is the dominant enterprise CRM and contact-center suite with Einstein AI for case classification, routing and workflow — directly overlapping Lokulus's CIM capabilities as part of a much broader portfolio.
- Nice Ltd (NICE): NICE provides enterprise customer experience and contact-center platforms with AI-driven quality, workforce and routing — comparable in automated work distribution and QA review to Lokulus's REG/CAL/LokulusAI QA stack.
Emerging players
- Umbrella (Travelogix): Umbrella provides live traveller profile intelligence for TMCs and has a strategic partnership integrated into Lokulus; both serve the same TMC buyer and increasingly act as a combined offering rather than pure competition.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Lokulus social profiles
Digital presenceLokulus compliance and trust
Trust signalCompliance2 records
Lokulus financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lokulus leadership team
Management profileNumber of profiles
Profiles8 records
Lokulus funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lokulus M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lokulus
What does Lokulus do?
Lokulus develops and sells an AI-driven Customer Interaction Management (CIM) software platform called Spectra that automates workflow, classification, and resourcing for enterprise customer service operations. The platform is augmented by AI bots (REG, CAL, FLO), an Intelligent Virtual Assistant (IVA), and an email management module (Pulse), with primary use cases in travel management companies (TMCs) and retail.
Is Lokulus a public or private company?
Lokulus is a private company. It is classified as venture growth investor backed and is currently operating.
When was Lokulus founded?
Lokulus was founded in 2005. It employs 51 to 100 people.
Where is Lokulus based?
Lokulus is headquartered in Stockport, United Kingdom, in the Europe region.
How does Lokulus make money?
Three revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are implementation and Professional Services and ongoing Support and Maintenance.
Who are Lokulus's main competitors?
Direct peers on record are Zendesk, Freshworks (Freshdesk), Pegasystems (Pega), Kustomer, Intercom and Gladly. Broad incumbents are Genesys, Salesforce Service Cloud and Nice Ltd (NICE). Umbrella (Travelogix) is listed as an emerging player.
Does Lokulus have an API?
No public API is recorded for Lokulus.
What industry is Lokulus in?
Lokulus's product category is Customer Interaction Management Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of BPAFAFAI, Customer Engagement & Messaging (Email, SMS, Push, In-App). Its NAICS code is 5132 and its SIC code is 7370.