Action Urgent Care
Action Urgent Care operates eight Bay Area walk-in clinics plus telemedicine, delivering urgent care, primary care, diagnostics, and at-home lab testing through its proprietary Kyla app to individual consumers and employers.
- Company typePrivate
- Founded2012
- HeadquartersSan Jose, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Action Urgent Care does
Action Urgent Care, Inc. is a privately held California corporation founded in 2012 that operates a multi-location urgent and primary care network in the San Francisco Bay Area. The company delivers immediate and longitudinal care — including urgent care, primary care, pediatric care, specialist consultations, on-site imaging (X-rays, ultrasounds), same-day lab testing, and COVID-19/Flu/RSV testing — through eight physical clinics in San Jose, Milpitas, and Los Gatos, plus a telemedicine-only Castro Valley location, each operating 9am–9pm seven days a week with walk-ins and same-day appointments accepted. A mobile testing van extends service delivery to community testing sites in San Francisco.
The company's digital layer centers on the proprietary Kyla mobile application, available on iOS and Android, which integrates appointment booking, test result viewing (delivered within 24–48 hours), prescription refills, telemedicine, an AI-powered text-based Symptom Checker, and Kyla Labs (at-home finger-prick blood panel testing). The technology stack ties together consumer-facing booking, remote triage, in-clinic diagnostics, and post-visit engagement under a single platform and brand. The Symptom Checker uses AI grounded in physician knowledge, scientific literature, and statistical data from thousands of patient cases to recommend possible causes, next steps, and suggested lab tests.
Action Urgent Care's go-to-market is direct-to-consumer with a supplemental employer channel. Revenue is generated per visit through tiered self-pay pricing ranging from $150 (Basic) to $450 (Advanced), $250 for COVID-19/Flu/RSV testing, $45 for sports physicals, plus insurance reimbursement from major PPO plans and Medicare Part B. The employer channel (kyla.com/p/) and on-site community mobile testing round out commercial distribution, with telemedicine via Kyla serving as a self-serve funnel. Co-founder Genevieve Hismatullin serves as co-founder and COO; ownership structure, funding history, and management team beyond the co-founder are not publicly disclosed.
Action Urgent Care firmographics
Firmographics- Name
- Action Urgent Care
- Legal name
- Action Urgent Care, Inc.
- Website
- https://actionurgentcare.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Action Urgent Care operates eight Bay Area walk-in clinics plus telemedicine, delivering urgent care, primary care, diagnostics, and at-home lab testing through its proprietary Kyla app to individual consumers and employers.
- Ownership category
- akta.pro rank
Action Urgent Care industry classification
Industry- Product category
- Urgent Care Services
- NAICS
- Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (62111)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)
- akta.pro primary industry
- Urgent Care & On-Demand Virtual Visits (HLALAAAB)
- akta.pro secondary industries
- Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Virtual Urgent Care & Triage Platforms (HLALABAB)
Keywords
Where Action Urgent Care is headquartered
LocationHeadquarters
- HQ city
- San Jose
- HQ country
- United States
- HQ region
- North America
Offices10 records
Markets served
Action Urgent Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Insurance-Based Visits: Action Urgent Care accepts all major PPO insurance plans and Medicare Part B. Patient responsibility varies based on insurance coverage and visit complexity.
- Self-Pay Visits: Transparent all-inclusive pricing for uninsured patients with tiered visit types from Basic ($150) to Advanced ($450). Additional services like sports physicals available at $45. COVID/Flu/RSV testing at $250.
- Virtual/Telemedicine Visits: Remote consultations via Kyla app or website, offering same quality care for symptoms, treatment, and prescription refills from comfort of home
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Basic Visit - $150 |
| Unit Pricing | Pay-as-you-go | Simple Visit - $250 |
| Unit Pricing | Pay-as-you-go | Intermediate Visit - $350 |
| Unit Pricing | Pay-as-you-go | Advanced Visit - $450 |
| Unit Pricing | Pay-as-you-go | Miscellaneous - $45+ |
| Unit Pricing | Pay-as-you-go | COVID-19, Flu, RSV Test - $250 |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Action Urgent Care product offering
Product offeringCore offering
Action Urgent Care operates a multi-location urgent and primary care network of 8 Bay Area clinics offering walk-in and same-day appointments, on-site imaging and labs, specialist consultations, and pediatric care. Services are supported by the Kyla mobile app for appointment booking, test results, and telemedicine, and include respiratory testing (COVID-19/Flu/RSV) and at-home blood testing through Kyla Labs.
Product overview
Action Urgent Care operates a multi-location urgent care network across the Bay Area offering urgent care, primary care, and specialist services. The company's technology stack centers around the Kyla platform — a mobile application that integrates appointment booking, test results viewing, and health risk assessment. Supporting digital products include the Kyla Labs at-home blood testing service, Virtual Visit telemedicine for remote consultations, a Symptom Checker AI tool, and COVID-19/Flu/RSV testing services. Physical services are delivered through 8 in-clinic locations in San Jose, Milpitas, and Los Gatos, plus a telemedicine-only Castro Valley clinic.
Differentiator
Problem solved
Functional benefit
Products and services
- In-Clinic Care
Quantifiable outcome
- Test results available within 24-48 hours via Kyla app
- +1 more outcomes
Companies that use Action Urgent Care
Customer profileSegments4 records
Ideal customer profiles4 records
Action Urgent Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature4 records
Action Urgent Care partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights6 records
Action Urgent Care competitors and assessment
Company assessmentDirect peers
- ZoomCare: Multi-location urgent care and primary care chain with integrated technology platform for booking, telemedicine, and same-day visits. Closely matches Action Urgent Care's hybrid in-clinic plus virtual care model.
- Carbon Health: Bay Area-based urgent care and primary care operator combining physical clinics with a proprietary app-based virtual care platform. Most direct head-to-head competitor in the same geography and same care categories.
- Exer Urgent Care: California-focused urgent care operator with multiple clinics, on-site imaging, and extended hours. Operates in overlapping California markets with similar walk-in, same-day, and acute care positioning.
Emerging players
- K Health: AI-driven virtual primary care platform that uses symptom-checking technology to triage and route patients to clinicians. Direct overlap with Action Urgent Care's AI symptom checker approach, though K Health operates purely virtually.
- PlushCare: Virtual primary care and urgent care platform offering same-day telemedicine visits, prescriptions, and lab orders. Competes in the Kyla app's virtual care lane but lacks Action Urgent Care's physical clinic infrastructure.
Broad incumbents
- GoHealth Urgent Care: Large national urgent care chain operating hundreds of co-located clinics within major health systems. Competes in the same retail urgent care category but at much broader scale and with health system partnerships.
- Sutter Health Walk-In Care: Walk-in care clinics operated by Sutter Health, a major Northern California health system. Competes in the same Bay Area geography with hospital-system scale and integrated electronic medical records.
- One Medical (Amazon One Medical): Membership-based primary care platform with same-day appointments, on-site labs, and proprietary technology, now owned by Amazon. Competes for the same tech-enabled primary care and urgent care patient base but with national footprint and deep capital backing.
- CVS MinuteClinic: Largest retail clinic network in the US, embedded inside CVS Pharmacy locations nationwide. Offers similar walk-in acute and preventive care but benefits from massive distribution and pharmacy integration.
- Dignity Health / CommonSpirit Urgent Care: Urgent care clinics operated by CommonSpirit Health, one of the largest US non-profit hospital systems. Competes in the same walk-in, same-day urgent care category but with hospital-system infrastructure and brand recognition.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Action Urgent Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Action Urgent Care leadership team
Management profileNumber of profiles
Profiles1 record
Action Urgent Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Action Urgent Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Action Urgent Care
What does Action Urgent Care do?
Action Urgent Care operates a multi-location urgent and primary care network of 8 Bay Area clinics offering walk-in and same-day appointments, on-site imaging and labs, specialist consultations, and pediatric care. Services are supported by the Kyla mobile app for appointment booking, test results, and telemedicine, and include respiratory testing (COVID-19/Flu/RSV) and at-home blood testing through Kyla Labs.
Is Action Urgent Care a public or private company?
Action Urgent Care is a private company. It is classified as unknown and is currently operating.
When was Action Urgent Care founded?
Action Urgent Care was founded in 2012. It employs 11 to 50 people.
Where is Action Urgent Care based?
Action Urgent Care is headquartered in San Jose, United States, in the North America region.
How does Action Urgent Care make money?
Three revenue lines are on record. Insurance-Based Visits are the primary driver. The others are self-Pay Visits and virtual/Telemedicine Visits.
Who are Action Urgent Care's main competitors?
Direct peers on record are ZoomCare, Carbon Health and Exer Urgent Care. Emerging players are K Health and PlushCare. Broad incumbents are GoHealth Urgent Care, Sutter Health Walk-In Care, One Medical (Amazon One Medical), CVS MinuteClinic and Dignity Health / CommonSpirit Urgent Care.
Does Action Urgent Care have an API?
No public API is recorded for Action Urgent Care.
What industry is Action Urgent Care in?
Action Urgent Care's product category is Urgent Care Services. Its primary akta.pro industry code is HLALAAAB, Urgent Care & On-Demand Virtual Visits, with a secondary code of HLAFADAJ, Virtual Urgent Care & On-Demand Teletriage Services. Its NAICS code is 621111 and its SIC code is 8011.