The Office Gurus
The Office Gurus is a U.S.-headquartered nearshore and offshore BPO provider, part of Superior Group of Companies, delivering customer experience, sales, technical support, and back-office services via 4,500+ agents across five countries to 80+ U.S. enterprise clients.
- Company typePrivate
- Founded2005
- HeadquartersSeminole, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What The Office Gurus does
The Office Gurus (TOG) is a U.S.-headquartered BPO provider, operating as a division of Superior Group of Companies, that delivers customer experience, sales, technical support, and back-office services through a global delivery network spanning the United States, Belize, El Salvador, the Dominican Republic, and the Philippines. The company employs 4,500+ agents serving 80+ U.S. clients across eight verticals, with healthcare, financial services, and retail/e-commerce as primary segments, and reports a 4+ year average client tenure alongside a top-quartile NPS of 74 and an ESAT of 86.
The product portfolio centers on three core offerings — CX Technology Solutions, CCaaS, and Experience Process Outsourcing (EPO) — supplemented by a branded generative-AI module called GuruAssist, a proprietary Note Builder tool, and AI-enabled routing and analytics. Operations are supported by HIPAA, PCI-DSS, and SOC 2 Type 2 compliance, enabling regulated-vertical workloads such as HIPAA-compliant healthcare scheduling, pre-authorizations, billing, and telehealth support.
Revenue is generated through quote-based, multi-year enterprise contracts priced per seat or on outcome-based terms, delivered via a direct enterprise field-sales motion targeting U.S. mid-market and enterprise clients. The business is privately held within the Superior Group of Companies conglomerate, with subsidiary entities in the U.S., Belize, Jamaica, and El Salvador, and no disclosed external funding.
The Office Gurus firmographics
Firmographics- Name
- The Office Gurus
- Legal name
- The Office Gurus, LLC
- Website
- https://theofficegurus.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- The Office Gurus is a U.S.-headquartered nearshore and offshore BPO provider, part of Superior Group of Companies, delivering customer experience, sales, technical support, and back-office services via 4,500+ agents across five countries to 80+ U.S. enterprise clients.
- Ownership category
- akta.pro rank
The Office Gurus industry classification
Industry- Product category
- Business Process Outsourcing (BPO) and Contact Center Services
- NAICS
- Office Administrative Services (56111), Administrative Management and General Management Consulting Services (541611), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Billing, Payments & Account Administration Centers (BPAAAAAF)
- akta.pro secondary industries
- General Customer Service (Order/Account/Inquiries) (BPAAABAA), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)
Keywords
Where The Office Gurus is headquartered
LocationHeadquarters
- HQ city
- Seminole
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
The Office Gurus business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- BPO Services Revenue: Customer experience outsourcing, technical support, sales operations, and back-office services billed on a per-seat or outcome-based model
- Managed CX Solutions: Full-service customer experience management including workforce management, QA, and analytics
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on scope and scale |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
The Office Gurus product offering
Product offeringCore offering
The Office Gurus is a Business Process Outsourcing (BPO) company that delivers customer experience (CX) and contact center services to U.S. mid-market and enterprise clients. Its core offerings include CX Technology Solutions, CCaaS (Contact Center as a Service) platforms, Experience Process Outsourcing (EPO), and the AI-powered GuruAssist module, supported by five service lines: Lead Services, Conversion Services, Support Services, Tech Help Desk, and Back Office Ops. Services are delivered through nearshore, offshore, and onshore delivery models across the U.S., El Salvador, Belize, Dominican Republic, and the Philippines.
Product overview
The Office Gurus is a BPO (Business Process Outsourcing) company that provides a comprehensive portfolio of customer experience (CX) solutions through multiple delivery models. The core offering consists of CX Technology Solutions, CCaaS (Contact Center as a Service), and EPO (Experience Process Outsourcing), supplemented by the AI-powered GuruAssist module. The service portfolio is organized around five key service lines: Lead Services, Conversion Services, Support Services, Tech Help Desk, and Back Office Ops. Industry-specific solutions include Healthcare Call Center Solutions with HIPAA compliance and EHR integration capabilities. Services are delivered through flexible global delivery models spanning nearshore (El Salvador, Dominican Republic, Belize), offshore (Philippines), and onshore (United States/Florida) locations, allowing clients to optimize for cost, quality, and scalability.
Differentiator
Problem solved
Functional benefit
Products and services
- CX Technology Solutions Omnichannel contact center solution combining digital transformation, AI-powered insights, and smart automation to deliver seamless customer experiences across multiple channels for enterprise and mid-market clients.
- GuruAssist | AI Solution
- CCaaS Solutions
- EPO | Experience Process Outsourcing
- Lead Services
- Conversion Services
- Support Services
- Tech Help Desk
- Back Office Ops
- Healthcare Call Center Solutions
- Global Delivery Models
Quantifiable outcome
- 33% reduction in cost per appointment for dental healthcare client
- +10 more outcomes
Companies that use The Office Gurus
Customer profileNamed customers7 records
Segments8 records
Ideal customer profiles3 records
The Office Gurus technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
The Office Gurus partnerships and signals
Strategic signalScale indicators11 records
Recent moves7 records
Expansion highlights5 records
The Office Gurus competitors and assessment
Company assessmentDirect peers
- Alorica: Privately held customer experience BPO with omnichannel contact center operations across the Americas and Asia, serving consumer brands in financial services, healthcare, and retail — directly comparable verticals and delivery footprint.
- TTEC: Customer experience technology and services company blending CCaaS software with onshore, nearshore, and offshore BPO delivery. Overlaps with TOG on both the CX services side and the CCaaS platform side (TTEC Digital / Customer Strategy).
- Startek: Global CX BPO with significant nearshore (Latin America, Philippines) capacity serving telecom, financial services, and retail clients. Closely aligned delivery footprint and customer profile as TOG.
- Teleperformance: Largest global nearshore/offshore CX BPO operator with multi-language contact center, back-office, and AI-enabled services. Closest direct competitor to TOG in nearshore customer experience outsourcing for U.S. enterprise clients.
- TaskUs: Mid-market CX outsourcing and digital services firm with strong content-moderation, trust & safety, and customer support capabilities across offshore hubs. Comparable in scale, vertical mix, and pricing model to TOG.
- Liveops: Cloud-based contact center / 'work-at-home' BPO serving SMB and mid-market customers with flexible agent pools. Comparable in CX delivery model with a US-labor tilt that complements near-shore offerings.
- Concentrix: Global CX and BPO provider offering omnichannel customer support, sales operations, and technology-enabled services across regulated verticals. Competes directly with TOG for U.S. enterprise and mid-market CX outsourcing deals.
- Foundever: CX outsourcing provider (formerly Sitel/SYKES) offering omnichannel contact center, sales, and technical support across nearshore and offshore hubs. Directly comparable in delivery model and target verticals.
Emerging players
- Helpware: Smaller-scale CX, content moderation, and back-office outsourcing firm with nearshore delivery in Latin America. Overlaps with TOG's nearshore strategy and SMB/mid-market positioning.
- Everise: Fast-growing CX outsourcer combining offshore delivery with AI-augmented agent workflows, focused on healthcare, financial, and tech-enabled verticals. Comparable in AI-augmentation thesis and offshore/nearshore delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
The Office Gurus social profiles
Digital presenceThe Office Gurus compliance and trust
Trust signalCompliance3 records
The Office Gurus financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Office Gurus leadership team
Management profileNumber of profiles
Profiles9 records
The Office Gurus funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Office Gurus M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Office Gurus
What does The Office Gurus do?
The Office Gurus is a Business Process Outsourcing (BPO) company that delivers customer experience (CX) and contact center services to U.S. mid-market and enterprise clients. Its core offerings include CX Technology Solutions, CCaaS (Contact Center as a Service) platforms, Experience Process Outsourcing (EPO), and the AI-powered GuruAssist module, supported by five service lines: Lead Services, Conversion Services, Support Services, Tech Help Desk, and Back Office Ops. Services are delivered through nearshore, offshore, and onshore delivery models across the U.S., El Salvador, Belize, Dominican Republic, and the Philippines.
Is The Office Gurus a public or private company?
The Office Gurus is a private company. It is classified as corporate owned and is currently operating.
When was The Office Gurus founded?
The Office Gurus was founded in 2005. It employs 501 to 1,000 people.
Where is The Office Gurus based?
The Office Gurus is headquartered in Seminole, United States, in the North America region.
How does The Office Gurus make money?
Two revenue lines are on record. BPO Services Revenue is the primary driver. The others are managed CX Solutions.
Who are The Office Gurus's main competitors?
Direct peers on record are Alorica, TTEC, Startek, Teleperformance, TaskUs, Liveops, Concentrix and Foundever. Emerging players are Helpware and Everise.
Does The Office Gurus have an API?
No public API is recorded for The Office Gurus.
What industry is The Office Gurus in?
The Office Gurus's product category is Business Process Outsourcing (BPO) and Contact Center Services. Its primary akta.pro industry code is BPAAAAAF, Billing, Payments & Account Administration Centers, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56111 and its SIC code is 8741.