What Cloud9 does

Cloud 9 Internet is a privately held managed IT services provider (MSP) headquartered in White Plains, New York, that has delivered outsourced IT support to businesses in Westchester County continuously since 1993. The company operates a platform-plus-modules service architecture in which Managed IT Services (covering patching, monitoring, help desk, compliance, and vendor coordination on a recurring subscription basis) is the core platform, augmented by specialized modules including Co-Managed IT Services (for firms with existing internal IT teams), Cybersecurity Services (endpoint protection, threat detection, zero-trust, incident response), IT Consulting, 24/7 Helpdesk, Network Management, Backup and Disaster Recovery, Cloud Migration, Microsoft 365 Migration and Consulting, Cloud Hosted Solutions, and Office IT Relocation. The underlying technology stack is built on mainstream enterprise platforms (Microsoft 365, Azure, AWS) and conventional RMM/security tooling rather than proprietary technology.

The company targets three primary size tiers (SMBs, mid-market, and enterprise) across regulated verticals including healthcare (HIPAA/HITECH), legal services, financial services (FINRA/SEC compliance), education, and manufacturing/construction, with the SMB segment identified as primary. Revenue is generated primarily through recurring monthly subscriptions for fully managed and co-managed engagements, supplemented by professional services fees for consulting, cloud migration, and project-based work. Pricing is quote-based and not publicly disclosed, with flat-rate helpdesk packages offered for cost predictability. Distribution is exclusively direct (inside sales, enterprise field sales, and a self-service client support portal), with no channel partner or reseller model.

The firm is led by CEO Scott Drassinower and operates with a headcount of 1-10 employees from a single White Plains location. Marketing relies on content (blog, email newsletter), organic social media (Facebook, X, LinkedIn), a free 15-minute consultation offer, and live chat. Notable scale signals include 32+ years of continuous operation, client relationships of 10-25 years, and coverage of approximately ten Westchester municipalities. No external funding, M&A activity, or ownership changes are documented, and the company maintains no disclosed AI/ML capabilities.

Name

Cloud9

Legal name

Cloud 9 Internet

Website

https://cloud9.net

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Short description

Cloud 9 Internet is a privately held managed IT services provider in White Plains, NY, delivering 24/7 outsourced IT support, co-managed IT, cybersecurity, and cloud migration services to SMBs, mid-market, and enterprise clients in Westchester County since 1993.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), Cloud Strategy, Assessment & Roadmap (BPAEACAA), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Cloud DR, Backup & Business Continuity (BPAEACAJ)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud migration services
• IT helpdesk support
• Network management

Headquarters

HQ city

White Plains

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Fully managed IT services covering patching, monitoring, help desk, compliance, and vendor coordination. Revenue generated through recurring monthly service fees, providing predictable IT costs for businesses in Westchester.
2. Co-Managed IT Services: Hybrid support model where Cloud 9 augments internal IT teams. Provides additional resources, tools, and expertise on an ongoing basis, billed as a subscription service.
3. IT Consulting Services: Strategic technology planning, infrastructure roadmapping, risk assessments, and compliance advisory. Billed as consulting engagements or incorporated into managed service agreements.
4. Cloud Migration Services: Migration planning, execution, and post-migration support for moving to Microsoft 365, Azure, AWS, and hybrid cloud environments. One-time project fees with potential ongoing managed services.
5. Cybersecurity Services: Endpoint protection, threat detection, zero-trust strategies, and incident response. Offered as standalone services or bundled within managed IT packages.
6. IT Help Desk Services: 24/7 help desk support with flat-rate pricing for predictable IT support costs. Covers hardware, software, network support, password resets, and troubleshooting for Westchester businesses.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Cloud 9 Internet provides 24/7 outsourced managed IT services to businesses in Westchester County, NY, covering patching, monitoring, help desk, cybersecurity, cloud hosting, backup and disaster recovery, and IT consulting. The company serves as a strategic IT partner for SMBs, mid-market, and enterprise clients in healthcare, legal, financial, and manufacturing sectors, with a focus on proactive support delivered by local on-site and remote human technicians.

Product overview

Cloud9 is an outsourced IT support company offering a portfolio of managed IT services built around its core Managed IT Services platform. The offering is organized as a platform-plus-modules architecture where Managed IT Services serves as the foundational service, supplemented by specialized modules including Co-Managed IT Services (for internal team augmentation), Cybersecurity Services (with endpoint protection and threat detection), IT Consulting Services, IT Helpdesk Services, Network Management, and Backup and Disaster Recovery. Additional add-on services include Cloud Hosted Solutions, Network Design Services, Server Support, Office IT Relocation, Cloud Migration Services, Email Migration Services, Microsoft 365 Migration, and Email Security Services. The services collectively cover IT infrastructure, security, cloud, networking, and support for businesses in Westchester, NY.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services
• Co-Managed IT Services Hybrid IT support model where Cloud 9 augments a client's existing internal IT team with additional resources, tools, and expertise on an ongoing subscription basis.
• Cybersecurity Services Cybersecurity service covering endpoint protection, threat detection, zero-trust strategies, vulnerability management, and incident response planning for Westchester businesses, available standalone or bundled with managed IT.
• IT Consulting Services Executive-level IT consulting for infrastructure planning, compliance, digital transformation, budgeting, and technology roadmapping, billed as consulting engagements or incorporated into managed service agreements.
• IT Helpdesk Services 24/7 remote and onsite IT helpdesk support providing rapid response, hardware and software troubleshooting, user account management, and ticket tracking under flat-rate monthly pricing.
• Network Management Continuous 24/7 monitoring and management of client networks to ensure peak performance, secure connectivity, and minimal disruption for Westchester businesses.
• Backup and Disaster Recovery Robust backup strategies and recovery plans that safeguard data and shorten downtime in case of disasters or accidental deletions.
• Cloud Hosted Solutions Cloud hosted virtual servers, hosted desktops, and cloud backups providing scalability without on-premise infrastructure complexity.
• Network Design Services Network design and upgrade service covering structured cabling, business-grade wireless network design, firewall configuration, and switching and routing upgrades.
• Server Support Proactive server support including monitoring, performance optimization, security hardening, patch management, and disaster recovery for client server infrastructure.
• Office IT Relocation Office IT relocation service including pre-move IT audit, server disconnection and transport, network cabling installation, workstation setup, and VoIP reconfiguration.
• Cloud Migration Services Cloud migration service covering cloud readiness assessment, secure data migration, Microsoft 365 migration, Azure infrastructure setup, and hybrid cloud solutions.
• Email Migration Services Migration service for moving business email systems to Microsoft 365 and other cloud platforms.
• Microsoft 365 Migration Migration to the Microsoft 365 platform including email, documents, and collaboration tools with configuration and optimization.
• Email Security Services Email security service covering phishing detection, spam filtering, email encryption, business email compromise protection, and dark web monitoring.

Quantifiable outcome

• Help desk response within 90 seconds for phone calls
• +2 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Datapath: Datapath is a regional managed IT and networking services provider serving SMB and enterprise clients in the Southeast US. It is comparable in service breadth to Cloud 9 but operating in a different geography.
• Centre Technologies: Centre Technologies is a Texas-based managed IT, cloud, and cybersecurity provider serving SMB and mid-market clients. It is comparable in service mix but primarily serves a different US geography than Cloud 9.

Broad incumbents

• Logically: Logically is a managed IT and cybersecurity services provider serving SMB and mid-market organizations across multiple US regions. It is comparable as a broader incumbent offering managed IT, cloud, and security services.
• Integris: Integris is a larger national managed IT services and cybersecurity provider serving SMB and mid-market clients. It is comparable as a scaled incumbent in the same outsourced IT services category Cloud 9 competes in.
• Mainline Information Systems: Mainline is a multi-region IT services and managed services provider offering infrastructure, cloud, and support. It is comparable as a broader incumbent in the managed IT services category.
• Connection (All Covered): All Covered, part of Connection, is a national managed IT services provider offering co-managed IT, cybersecurity, cloud, and help desk. It is comparable as a large incumbent competing for similar SMB and mid-market buyers.

Direct peers

• Ntiva: Ntiva is a managed IT services provider offering co-managed IT, cybersecurity, cloud, and help desk services to SMBs and mid-market firms. It is highly comparable in service portfolio and target buyer to Cloud 9, though operating at larger scale.
• Coretelligent: Coretelligent delivers managed IT, co-managed IT, cybersecurity, and cloud services to SMB and mid-market clients. Its service catalog and target segments closely mirror Cloud 9's Westchester-focused managed IT offering.
• Verity IT: Verity IT is a managed IT services and cybersecurity provider serving SMBs in the Northeast US with help desk, cloud, and compliance offerings — a comparable regional MSP with similar vertical targeting.
• Kelser Corporation: Kelser is a Connecticut-based managed IT services provider with cybersecurity, cloud, and consulting offerings for mid-market and SMB clients. It is comparable as a regional, personalized-service MSP competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/cloud-9-internet-inc.

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cloud9