ICG

What ICG does

ICG is a managed services provider (MSP) headquartered in Doral, Florida, founded in 1977 by Alberto J. Gross. The company originally built custom ERP applications on IBM systems and pivoted to managed services in 1997 under President Eduardo Gross, growing services revenue by more than 650% over the subsequent decades. ICG now operates as a Microsoft Cloud-focused MSP serving 4,500+ users across small and mid-market clients in healthcare, legal, financial services, construction, and professional services industries.

The company's core service portfolio consists of Managed IT Services, Cybersecurity and Compliance (including 24/7 SOC monitoring, EDR, MFA, and vCISO offerings), Microsoft Cloud Services (Azure migration, Microsoft 365, Azure Virtual Desktop), AI Enablement Services (Copilot readiness, ChatGPT adoption, workflow automation), and supporting modules including Co-IT Services, Turnkey IT, and vCISO Services. Service delivery is anchored by the proprietary SSM Methodology (Stabilize, Standardize, Modernize), a four-step onboarding framework spanning discovery, deployment, cloud migration, and ongoing optimization. ICG holds Direct Microsoft Cloud Solution Provider and Microsoft Gold Partner status, and integrates with SentinelOne (with Vigilance MDR), Mimecast, Cisco, and HP as part of its managed security and infrastructure stack.

ICG operates on a flat-fee subscription model with 15-minute average response times, 60-day Azure migration guarantees, and a stated 10-15+ year average client tenure. The company employs approximately 25 people and was acquired by New Charter Technologies in April 2026, gaining access to a national MSP platform while maintaining its local team identity. Disclosed vCISO pricing ranges from $5,000 to $12,000 per month for most SMBs and up to $15,000+ for highly regulated industries, with hourly consulting at $200-$400 and project-based engagements from $5,000 to $50,000+. Revenue is not publicly disclosed.

Name

ICG

Legal name

ICG

Website

https://icgi.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

11–50 employees

Short description

ICG is a South Florida-based managed services provider founded in 1977, delivering Microsoft Cloud-focused managed IT, cybersecurity, and AI enablement services to SMB and mid-market clients across healthcare, legal, financial, construction, and professional services. It was acquired by New Charter Technologies in April 2026.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Managed IT services
• Cybersecurity compliance
• Cloud migration services
• Microsoft Azure services
• Virtual CISO services

Headquarters

HQ city

Doral

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Ongoing managed IT services including end-user support, server and infrastructure support, Microsoft 365 and Azure support, cybersecurity support, project services, and strategic IT guidance. Provided as a long-term technology partnership with a flat-fee pricing model.
2. Cybersecurity & Compliance Services: 24/7 SOC monitoring, endpoint protection, email security, policy enforcement, vulnerability management, security awareness training, and vCISO services supporting HIPAA, SOC 2 readiness, cyber insurance, and other compliance frameworks.
3. Microsoft Cloud Services: Azure migration, Microsoft 365 deployment, cloud infrastructure management, and Microsoft Copilot/AI readiness services as a Direct Microsoft CSP.
4. Co-IT Services: Augmentation services for internal IT teams, providing specialized expertise, additional capacity, project assistance, cybersecurity guidance, and escalated technical resources.
5. vCISO & Compliance Services: Virtual Chief Information Security Officer services providing strategic cybersecurity leadership, security assessments, incident response planning, compliance oversight, and governance support. Typically priced at $5,000-$12,000 per month for SMBs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

ICG is a managed IT services provider (MSP) delivering ongoing IT support, cybersecurity monitoring, Microsoft cloud migration and management, and virtual CISO services to small and mid-sized businesses. The core portfolio includes Managed IT Services, Cybersecurity and Compliance, Microsoft Cloud Services (Azure, Microsoft 365), and AI Enablement Services, supported by add-on modules including Co-IT Services, Turnkey IT Services, and vCISO Services. Service delivery is anchored by a proprietary SSM (Stabilize, Standardize, Modernize) onboarding methodology and Direct Microsoft CSP partnership.

Product overview

ICG is a managed services provider (MSP) offering a platform of IT and cybersecurity services built around Microsoft Cloud technologies. The core portfolio consists of Managed IT Services, Cybersecurity & Compliance, Microsoft Cloud Services, and AI Enablement Services, supported by add-on modules including Co-IT Services (for augmenting internal IT teams), Turnkey IT Services (comprehensive bundled offering), and vCISO Services (virtual CISO strategic guidance). The SSM Framework (Stabilize-Standardize-Modernize) underpins all service delivery, with a focus on Florida-based SMBs in healthcare, legal, financial, construction, and professional services industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services

Quantifiable outcome

• Zero data loss across 800+ PCs and 100 servers during ransomware recovery within 72 hours
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability3 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core and flagship.

• MicrosoftcoreTechnology or Integration · 21 April 2026ICG is a Direct Microsoft Cloud Solution Provider (CSP), providing faster escalation and early access to new Microsoft features that indirect providers cannot match. Specializes in Microsoft Azure, Microsoft 365, and Microsoft Copilot environments. Also holds Microsoft Gold Partner status.
• SentinelOnecoreTechnology or IntegrationICG implements SentinelOne with Vigilance MDR (Managed Detection and Response) services, combining AI-driven threat detection with human cybersecurity expert oversight for 24/7 protection.
• MimecastcoreTechnology or IntegrationICG offers secure, cloud-based email services based on the Mimecast platform, including email encryption, data loss prevention, malware scanning, and secure messaging capabilities.
• New Charter TechnologiesflagshipStrategic or Co-development PartnerICG was acquired by New Charter Technologies in April 2026. The partnership is designed to expand ICG's capabilities in AI, cybersecurity, and cloud services while preserving its client-focused business model. ICG's president Eduardo Gross continues leading the business with no planned disruption to existing client services. ICG joins GraVoc (Boston) as the second acquisition.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Huntress: Cybersecurity provider focused on threat detection and managed detection and response (MDR) for SMBs and the MSP channel. Comparable 24/7 SOC and EDR offering that ICG delivers via SentinelOne + internal SOC.

Broad incumbents

• Dataprise: Larger Mid-Atlantic and national managed services provider with comprehensive cybersecurity, cloud, and helpdesk capabilities. Competes with ICG for mid-market clients and has substantially greater scale and geographic reach.
• US Signal: Larger managed services, cloud, and data protection provider serving SMB through enterprise customers across the Midwest and nationally. Overlaps with ICG's Azure migration and managed cloud offerings but at greater scale.
• New Charter Technologies: ICG's parent company and a national MSP platform built through roll-up acquisitions. Operates a portfolio of MSPs across the U.S., offering broader geographic reach and shared back-office services than ICG can provide on its own.

Direct peers

• Magna5: Managed IT, cloud, and cybersecurity services provider serving SMB and mid-market clients across multiple U.S. regions. Comparable service portfolio with flat-fee managed services and vCISO-style offerings.
• GraVoc: Peabody, Massachusetts-based managed IT, cybersecurity, and compliance provider acquired by New Charter Technologies as its first platform deal, making GraVoc ICG's direct sister company. Comparable SMB focus with Microsoft-centric stack and regulated-vertical expertise.
• CompassMSP: Multi-region managed IT services provider serving SMB and mid-market clients with cybersecurity, cloud, and compliance offerings. Comparable customer profile and Microsoft-focused delivery model.
• NetGain Technologies: Regional managed IT and cybersecurity provider serving SMB and mid-market clients in the Midwest with Microsoft-centric services. Comparable size, service portfolio, and vertical focus on regulated industries.
• Corsica Technologies: Managed IT and cybersecurity provider focused on SMB and mid-market clients, also part of the New Charter Technologies roll-up platform. Comparable vertical expertise and Microsoft-centric delivery.

Regional players

• LAN Infotech: South Florida-based managed IT and cloud services provider serving SMBs in legal, healthcare, and professional services. Direct geographic competitor to ICG in the Miami-Dade market with comparable size and Microsoft-centric stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/miami_it
• Facebookfacebook.com/ICG.IT
• LinkedInlinkedin.com/company/icg-miami-

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ICG