Health Dialog
Health Dialog, founded in 1997 and now operating under Carenet Health, provides clinical decision support, shared decision making, telehealth, and care management services to health plans, providers, employers, and healthcare service companies.
- Company typePrivate
- Founded1997
- HeadquartersBoston, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Health Dialog does
Health Dialog was a Boston-based healthcare company founded in 1997 that provided population analytics, interactive decision aids, and healthcare decision programs, with its core offering being shared decision making and clinical decision support delivered to health plans, providers, health systems, and employers. Following its 2025 acquisition by Carenet Health, Health Dialog operates under the Carenet Health brand alongside an expanded portfolio that includes Healthcare Engagement, Clinical Support, Telehealth, Digital Solutions, Chronic Care Management, Shared Decision Making, and Advocacy & Navigation services. The combined platform is delivered through an enterprise managed-services model with direct sales to healthcare organizations, supported by hundreds of licensed clinicians and care navigators throughout North America and global delivery centers in the Philippines, El Salvador, South Africa, Trinidad & Tobago, and the U.S.
The underlying technology stack centers on clinical decision support content, healthcare analytics, and multi-channel engagement workflows, with Carenet's 'Intelligent Engagement' framework and 'Pathways Engine and Care Pathways' forming the post-acquisition technical backbone. Revenue mechanics are B2B managed services rather than transactional licensing, with quote-based enterprise contracts targeting health plans (Medicaid and Medicare), providers and health systems, employers, healthcare service companies, and startups. The combined entity supports more than 500 premier health plans, providers, and health systems, with stated strategic intent to deliver outcomes-based financial performance through personalization and data-driven insights.
Health Dialog firmographics
Firmographics- Name
- Health Dialog
- Website
- https://healthdialog.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Acquired
- Headcount range
- 1,001–5,000 employees
- Short description
- Health Dialog, founded in 1997 and now operating under Carenet Health, provides clinical decision support, shared decision making, telehealth, and care management services to health plans, providers, employers, and healthcare service companies.
- Ownership category
- akta.pro rank
Health Dialog industry classification
Industry- Product category
- Healthcare Decision Support Services
- NAICS
- Health Care and Social Assistance (62), All Other Outpatient Care Centers (621498), Telephone Call Centers (56142)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Care Navigation & Triage-to-Provider Referral Platforms (HLALALAD)
- akta.pro secondary industries
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Virtual Second Opinion & Care Navigation Platforms (HLALAAAF)
Keywords
Where Health Dialog is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Health Dialog business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Healthcare Services: Health Dialog, now part of Carenet Health, generates revenue through healthcare engagement services including clinical support, telehealth, digital solutions, chronic care management, shared decision making, and advocacy and navigation services for health plans, providers, and employers.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Health Dialog product offering
Product offeringCore offering
Health Dialog provides population analytics, interactive decision aids, and healthcare decision programs that support health plans, providers, and health systems in reducing costs and improving outcomes. Its core offering is clinical decision support combined with healthcare engagement services such as telehealth, chronic care management, and patient advocacy and navigation. Following its acquisition by Carenet Health, these capabilities are delivered as part of the combined entity's services portfolio.
Product overview
Health Dialog, now operating under Carenet Health following its acquisition, offered a portfolio of healthcare services centered on clinical decision support and shared decision making. The company provided a coordinated suite of services including Healthcare Engagement, Clinical Support, Telehealth, Digital Solutions, Chronic Care Management, Shared Decision Making, and Advocacy & Navigation. The Shared Decision Making platform was the core product—a worldwide clinical decision support offering that has been integrated into Carenet Health's broader service portfolio. These services are designed to help health plans, providers, and health systems reduce costs and improve patient outcomes through personalization and data-driven insights.
Differentiator
Problem solved
Functional benefit
Products and services
- Healthcare Engagement Multi-channel engagement services that help healthcare organizations connect with members and patients to drive behavior change and improve health outcomes.
- Clinical Support Clinical decision support and care management services delivered by licensed clinicians to assist health plans and providers in improving patient outcomes.
- Telehealth Virtual care and telehealth solutions enabling remote clinical consultations and health services delivery for health plans and providers.
- Digital Solutions Digital scheduling and communication tools that enable healthcare organizations to streamline member and patient interactions.
- Chronic Care Management Ongoing support and coordination services for patients with chronic conditions to improve self-management and reduce complications.
- Shared Decision Making Clinical decision support offerings that facilitate informed patient participation in healthcare decisions; was Health Dialog's primary offering prior to its acquisition.
- Advocacy & Navigation Patient advocacy and care navigation services helping individuals navigate the healthcare system and access appropriate care.
Quantifiable outcome
- Outcomes-based financial performance for clients
Companies that use Health Dialog
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles3 records
Health Dialog technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Health Dialog partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Carenet HealthcoreCarenet Health acquired Health Dialog, a worldwide leader in clinical decision support offerings. This acquisition enables Carenet to leverage its combined platform, analytics, and clinicians to deliver greater efficiency and outcomes-based financial performance for clients. The acquisition expands Carenet's capabilities in clinical support, shared decision making, and population health management.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
Health Dialog competitors and assessment
Company assessmentDirect peers
- Vivify Health: Remote patient monitoring and digital care management platform for chronic and post-acute populations, sold to payers and providers. Comparable to Health Dialog's chronic care management and population health engagement offerings.
- Wellframe: Digital care management platform pairing a member-facing app with care team dashboards for chronic condition support and care navigation. Closely mirrors Health Dialog's chronic care management and member engagement offerings for health plan populations.
- Included Health: Provides virtual care, care navigation, and clinical decision support as an integrated member benefit for employers and health plans. Overlaps Health Dialog's combined navigation + clinical support + advocacy model for Medicaid/Medicare and employer-sponsored populations.
- Carenet Health: Acquirer of Health Dialog and now the operating parent. Carenet Health delivers healthcare engagement, clinical support, telehealth, chronic care management, and advocacy/navigation services to payers, providers, employers, and healthcare startups — directly overlapping Health Dialog's service portfolio and customer base.
Broad incumbents
- Teladoc Health: Large virtual care provider offering telehealth, chronic condition management, and mental health services to payers, employers, and health systems. Overlaps Health Dialog's telehealth and chronic care management service lines at enterprise scale.
- naviHealth: An Optum-owned post-acute and complex care management platform serving health plans and providers. Comparable to Health Dialog's care management, navigation, and population-health work, but with deeper Optum integration and focus on post-acute transitions.
- Amwell: Enterprise telehealth and digital care platform serving health plans, providers, and health systems with virtual care, care orchestration, and clinical workflow tools. Comparable to Health Dialog's telehealth and provider-integrated engagement offerings.
- Health Catalyst: Provides data and analytics technology for healthcare providers and payers to improve clinical, financial, and operational outcomes. Comparable to Health Dialog's population analytics and decision-support layer, though Health Catalyst is more software- and data-platform oriented.
Emerging players
- Cedar Gate Technologies: Value-based care analytics and performance platform for payers and providers. Comparable to Health Dialog's population analytics and outcomes-based performance positioning, though with a stronger technology and analytics emphasis.
- Sword Health: Digital care provider combining virtual clinicians with AI-supported programs for musculoskeletal and chronic conditions, sold to employers and health plans. Adjacent to Health Dialog's digital care and chronic care management services, with a narrower clinical focus.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Health Dialog social profiles
Digital presenceHealth Dialog financial estimates
Financial estimateRevenue estimate
Valuation estimate
Health Dialog leadership team
Management profileNumber of profiles
Profiles1 record
Health Dialog funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Health Dialog M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Health Dialog
What does Health Dialog do?
Health Dialog provides population analytics, interactive decision aids, and healthcare decision programs that support health plans, providers, and health systems in reducing costs and improving outcomes. Its core offering is clinical decision support combined with healthcare engagement services such as telehealth, chronic care management, and patient advocacy and navigation. Following its acquisition by Carenet Health, these capabilities are delivered as part of the combined entity's services portfolio.
Is Health Dialog a public or private company?
Health Dialog is a private company. It is classified as corporate owned and is currently acquired.
When was Health Dialog founded?
Health Dialog was founded in 1997. It employs 1,001 to 5,000 people.
Where is Health Dialog based?
Health Dialog is headquartered in Boston, United States, in the North America region.
How does Health Dialog make money?
One revenue line is on record: healthcare Services.
Who are Health Dialog's main competitors?
Direct peers on record are Vivify Health, Wellframe, Included Health and Carenet Health. Broad incumbents are Teladoc Health, naviHealth, Amwell and Health Catalyst. Emerging players are Cedar Gate Technologies and Sword Health.
Does Health Dialog have an API?
No public API is recorded for Health Dialog.
What industry is Health Dialog in?
Health Dialog's product category is Healthcare Decision Support Services. Its primary akta.pro industry code is HLALALAD, Care Navigation & Triage-to-Provider Referral Platforms, with a secondary code of HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated). Its NAICS code is 62 and its SIC code is 8000.