Merrimack County Savings Bank

What Merrimack County Savings Bank does

Merrimack County Savings Bank is a mutual community savings bank headquartered in Concord, New Hampshire, serving individuals, families, and small-to-mid-sized businesses across Southern New Hampshire. Founded in 1867 and operating under the "Mutuals Matter" banner as an affiliate of New Hampshire Mutual Bancorp alongside Meredith Village Savings Bank and Savings Bank of Walpole, the bank operates seven branches spanning Concord (3 locations), Bow, Hooksett, Contoocook, Henniker, and Windham. As a mutual institution, it is owned by its depositors rather than external shareholders, and its value proposition rests on local decision-making, personal relationships, and visible community reinvestment (e.g., the 24th annual Rock'N Race sponsorship in 2026 and recent six-figure donations to the White Birch Center and Franklin Opera House).

The bank delivers a comprehensive retail and commercial product set: personal checking (Everyday, Better, Senior, Premier, Bank On), savings and money market accounts, CDs, IRAs, and HSAs; residential mortgages, home equity lines/loans, and construction-to-permanent loans with first-time homebuyer and affordable housing programs; consumer loans for autos, boats, RVs, motorcycles, and personal use; and business banking including commercial term loans, SBA loans, lines of credit, business credit cards, and cash management (ACH, remote deposit, positive pay, merchant services). Specialized commercial verticals include medical/dental practice financing and the CareWork program for childcare providers, both offering up to 100% financing. The technology stack includes online and mobile banking platforms with mobile deposit, GOALS automated savings, Zelle peer-to-peer payments, Plaid-powered external account linking, internal Finance Tools for account aggregation, and Apple Pay, Google Pay, and Samsung Pay wallet support, supplemented by 24-hour telephone banking and self-serve online account and mortgage application portals.

Revenue is generated primarily through net interest income on the lending book (residential mortgages, home equity, construction, commercial, and consumer loans funded by deposits), supplemented by transaction-based fees (overdraft fees at $32.50 per item, wire fees, safe deposit box rentals of $35-$150/year, CheckReserve annual fee of $30) and a small recurring subscription stream from the Mutual Benefits membership program at $3, $6, or $9 per month. Go-to-market is community-led: grassroots sponsorships, local partner discount networks, financial-education webinars, and on-site commercial lender outreach across Southern, Western, and Central New Hampshire, complemented by digital channels (Facebook, LinkedIn, Instagram, email newsletter, and SEO). No revenue, deposit, or loan-portfolio figures are publicly disclosed, consistent with private mutual-bank status.

Name

Merrimack County Savings Bank

Legal name

Merrimack County Savings Bank

Website

https://themerrimack.com

Company type

Private

Founded year

1867

Operating status

Operating

Headcount range

11–50 employees

Short description

Merrimack County Savings Bank is a mutual community bank headquartered in Concord, New Hampshire, serving individuals, families, and small-to-mid-sized businesses across Southern New Hampshire through seven branches and integrated digital banking.

Ownership category

akta.pro rank

Product category

Community Savings Banking

NAICS

Savings Institutions and Other Depository Credit Intermediation (522180)

SIC

Savings Institutions, Not Federally Chartered (6036)

akta.pro primary industry

Mutual Savings Banks & Mutual Thrifts (FSABAEAD)

akta.pro secondary industries

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA), SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC), Bank & Credit Union Personal Loans (Unsecured Installment) (FSAKAAAL)

Keywords

• Community savings bank
• Retail banking services
• Commercial lending
• Mortgage financing
• Small business banking

Headquarters

HQ city

Concord

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Interest Income from Lending: The bank generates revenue primarily through interest earned on loans including residential mortgages, home equity loans/lines, construction loans, auto loans, personal loans, business/commercial loans, and certificates of deposit. Interest rates vary by product type and term length.
2. Deposit Taking: The bank accepts deposits through checking accounts, savings accounts, money market accounts, and certificates of deposit. These deposits provide funding for lending operations and generate fee income.
3. Fee Income: The bank charges various fees including overdraft fees ($32.50 per item), annual fees for CheckReserve Line of Credit ($30), monthly service charges for certain account types, wire transfer fees, and safe deposit box rental fees.
4. Mutual Benefits Membership Fees: Monthly subscription fees for the Mutual Benefits membership program offering discounts and identity theft protection. Tiers range from $3 to $9 per month based on coverage level.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels7 records

Core offering

Merrimack County Savings Bank is a mutual savings bank that accepts deposits (checking, savings, money market, CDs) and originates consumer and commercial loans, including residential mortgages, home equity, construction loans, auto/personal loans, and business lending. It delivers services through 7 branches across New Hampshire plus online, mobile, and telephone banking channels, and supplements core banking with a tiered membership discount and identity protection program called Mutual Benefits.

Product overview

Merrimack County Savings Bank (The Merrimack) is a mutual bank offering a comprehensive suite of personal and business banking products organized around several core platforms. Personal banking centers on Checking and Savings accounts (Everyday Checking, Better Checking, Senior Checking, Premier Checking, Bank On Checking) paired with Savings vehicles including Everyday Savings, Youth Savings, Goal-Setter Savings, Money Market accounts, HSAs, CDs, and IRAs. The Home Lending platform provides mortgages, home equity products, and construction loans alongside first-time homebuyer and affordable housing programs. Personal Lending covers auto, boat, RV, and consumer loans plus credit cards. Business Banking offers Checking, Savings, Money Market accounts, Business Lending (commercial real estate, SBA, lines of credit), Medical/Dental Practice Loans, and CareWork Loan Program. Digital Banking is delivered through integrated Online Banking, Mobile Banking, and Telephone Banking platforms supporting Zelle payments, mobile deposit, and bill pay. Value-added services include the Mutual Benefits Program with tiered membership, overdraft protection programs ($5 Allowance, CheckReserve Line of Credit, Courtesy Pay), Safe Deposit Boxes, and Business Cash Management services.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Checking Accounts Multiple checking account options (Everyday Checking, Better Checking, Senior Checking, Premier Checking, Bank On Checking) for individual consumers, all with complimentary online/mobile banking and debit cards.
• Personal Savings, Money Markets, CDs & IRAs Savings products including Everyday Savings, Youth Savings, Goal-Setter Savings, Everyday Money Market, Premier Money Market, Health Savings Accounts (HSAs), Certificates of Deposit (CDs) with terms from 90 days to 5 years, and Individual Retirement Accounts (IRAs).
• Health Savings Accounts (HSAs) Tax-advantaged accounts for paying qualified medical expenses paired with high-deductible health plans. Triple tax savings with portable, owner-controlled funds for individual consumers.
• Home Lending Comprehensive mortgage and home financing including purchase mortgages, refinancing, home equity lines and loans, construction loans, first-time homebuyer programs, and affordable housing options for individual consumers.
• Personal Lending Consumer loans for vehicles (auto, boats, RVs, motorcycles, snowmobiles), personal loans, collateral loans, and unsecured home improvement loans for individual consumers.
• Personal Credit Cards Multiple Visa credit cards including Cash Rewards Platinum, Excursion Visa Signature, Rewards Platinum, Visa Signature, Platinum Edition, and Secured Platinum for credit building for individual consumers.
• Student Loans Partnership with Granite Edvance Corporation providing student loans ($2,001 to cost of attendance) and refinance loans ($7,500-$200,000) for NH residents or those enrolled at NH institutions.
• Online Banking Full-featured online banking platform with account viewing, transfers, bill pay, Zelle payments, GOALS savings, loan payments, finance tools, and secure messaging.
• Mobile Banking Mobile app available on iOS and Android with mobile deposit, passcode/TouchID/FaceID login, Apple Watch access, and full online banking functionality.
• Telephone Banking 24-hour automated phone banking service (888.224.6272) for account access, transfers, loan payments, and information retrieval.
• Mutual Benefits Program Value-added membership program with three tiers (Perks $3/mo, Perks & Protection $6/mo, Premier Perks & Protection $9/mo) offering discounts, cash back, identity theft protection, travel services, and health care discounts for bank customers.
• Safe Deposit Boxes Secure storage boxes available at select branches in various sizes ($35-$150/year) for important papers and valuables.
• Business Checking & Savings Business accounts including Premier Business Checking, Non-Profit Checking, Everyday Business Checking, IOLTA, Everyday Business Savings, Premier Business Money Market, Everyday Business Money Market, and Business CDs.
• Business Lending Commercial lending services including term loans, construction loans, commercial real estate loans, lines of credit, letters of credit, time notes, SBA loans, and BFA financing for businesses.
• Medical & Dental Practice Loans Specialized financing for medical and dental practices including practice purchases, expansions, equipment, and real estate with up to 100% financing.
• CareWork Loan Program Specialized financing for childcare providers with up to 100% financing and 10-year terms for starting, expanding, or purchasing licensed childcare centers.
• Business Credit Cards Business Visa cards including Business Rewards, Business Cash Rewards, and Business Edition with various reward structures and rates.
• Business Online Banking Online banking platform for businesses with bill pay, eStatements, and cash management services including ACH, wire processing, direct deposit, and positive pay.
• Cash Management Services Business cash management including ACH processing, remote deposit, positive pay fraud detection, merchant credit card processing, sub-accounting, and lockbox services.
• Manage Cards Tool that allows customers to control and monitor their Merrimack Debit Card transactions, accessible through Online Banking or The Merrimack Mobile App.

Quantifiable outcome

• Family of 4 can save over $4,000 per year with Mutual Benefits membership

Named customers2 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Community Development Finance AuthorityminorStrategic or Co-development Partner · 18 March 2026Community Development Finance Authority partnered with Merrimack County Savings Bank to fund renovations to the historic Franklin Opera House. The bank pledged $25,000 toward the project which will restore over 450 school programs and expand performing arts performances.
• Granite Edvance CorporationcoreStrategic or Co-development PartnerMerrimack County Savings Bank has partnered with Granite Edvance Corporation, a nonprofit student lending partner located in Concord, NH. The partnership connects customers with responsible student loan products and college/career planning resources. Granite Edvance provides student loans ($2,001 to cost of attendance) and refinance loans ($7,500-$200,000) for NH residents or those enrolled at NH institutions.
• NHTrustcoreStrategic or Co-development PartnerNHTrust is an affiliate of Merrimack County Savings Bank under the New Hampshire Mutual Bancorp umbrella. NHTrust provides financial advisory services to bank customers, with Premier Checking account holders receiving preferred access to NHTrust services. The affiliation enables Merrimack to offer wealth management solutions.
• Meredith Village Savings BankminorStrategic or Co-development PartnerAffiliate bank under the New Hampshire Mutual Bancorp holding company. Part of the mutual bank network sharing resources, branding (Mutuals Matter initiative), and cross-referral of banking products and services.
• Savings Bank of WalpoleminorStrategic or Co-development PartnerAffiliate bank under the New Hampshire Mutual Bancorp holding company. Part of the mutual bank network sharing resources and the Mutuals Matter community banking initiative.
• New Hampshire Mutual BancorpcoreStrategic or Co-development PartnerNew Hampshire Mutual Bancorp is the holding company/affiliation for Merrimack County Savings Bank, Meredith Village Savings Bank, and Savings Bank of Walpole. The affiliation enables shared resources, coordinated community involvement, and the 'Mutuals Matter' initiative promoting the mutual banking model.
• Granite EdvancecoreStrategic or Co-development PartnerProvides student loan products including loans from $2,001 to cost of attendance and refinance loans from $7,500-$200,000. Also offers EdvestinU loan products. Located at 3 Barrell Court, Concord, NH.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Service Credit Union: Large New Hampshire-headquartered credit union serving military-affiliated members across the region with deposits, consumer lending, and mortgages — competes for the same NH retail banking customers.

Broad incumbents

• Rockland Trust (Independent Bank Corp): Massachusetts-based community bank with a much larger branch network offering personal/business banking, mortgage, and wealth services; competes for New England household deposits and small-business relationships.

Direct peers

• Bank of New Hampshire: Larger NH-headquartered community bank operating throughout the state with personal/business banking and mortgage products; competes directly with Merrimack in overlapping geographies.
• Cambridge Savings Bank: Mutual savings bank in Massachusetts with a comparable customer-owned structure, community focus, and similar deposit/lending product mix — a useful like-for-like mutual benchmark.
• Savings Bank of Walpole: Mutual community bank affiliated under NH Mutual Bancorp serving southwestern New Hampshire. Operates with a comparable community-banking, mutual-ownership model and product mix.
• Meredith Village Savings Bank: Sister mutual community bank also under the New Hampshire Mutual Bancorp umbrella, serving central and lakes-region New Hampshire with a similar suite of personal/business banking, mortgage, and community-focused products.
• Lake Sunapee Bank: New Hampshire community bank (now part of Bar Harbor Bankshares) offering personal and business banking, mortgages, and wealth services in overlapping central NH geographies with a similarly local, relationship-driven model.
• Mascoma Bank: NH-mutual-style community bank serving western and central New Hampshire with consumer and commercial banking, mortgage, and small-business lending — directly comparable geographic and product overlap.
• Franklin Savings Bank: NH-based mutual savings bank serving central New Hampshire with a parallel product set including deposits, consumer lending, mortgages, and community reinvestment focus.
• Sugar River Bank: New Hampshire-based community bank operating in the western/central part of the state with personal/business banking and mortgage products, serving a similar small-town demographic.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TheMerrimack
• LinkedInlinkedin.com/company/merrimack-county-savings-bank
• Instagraminstagram.com/merrimackstyle
• Xx.com/MerrimackBank

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Merrimack County Savings Bank