GoodSAM

Name

GoodSAM

Legal name

GoodSAM Platform

Website

https://goodsamapp.org

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Emergency Response Software

NAICS

Ambulance Services (62191), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Health Services (8000), Services-Management Services (8741)

akta.pro primary industry

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

akta.pro secondary industries

Emergency Department (ED) Information Systems & Documentation (HLACAAAE), Crisis Management & Communications Support (Mass Notification) (BPABANAF)

Keywords

• Emergency response platform
• Cardiac arrest alerting
• Medical video triage
• First responder dispatch
• Crowdsourced resuscitation

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Enterprise SaaS Platform: B2B SaaS platform providing emergency response solutions to government agencies and healthcare providers through annual or multi-year contracts

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

GoodSAM provides a cloud-based, modular emergency response platform for police, ambulance, fire and rescue services, and healthcare providers. Its core solutions — Alerting & Dispatching, AI Scribe, Cardiac Response, Emergency Kit Registry, Instant On Scene, and Volunteering — enable real-time video triage, crowdsourced resuscitation alerting, AED location, geo-located dispatch and large-scale volunteer programme management. The Responder mobile app extends the platform to trained volunteer and professional responders in the field.

Product overview

GoodSAM is an emergency response platform that provides a unified system connecting emergency services, trained volunteers, and the public. The platform operates as a modular system comprising six core modules: Alerting & Dispatching (smart geo-located dispatch), AI Scribe (AI-powered clinical documentation), Cardiac Response (crowdsourced resuscitation alerting), Emergency Kit Registry (AED locator), Instant On Scene (live video triage), and Volunteering (community response management). The platform serves three main sectors: EMS/Ambulance & Health, Fire/Rescue/Emergency Management, and Police/Law Enforcement. A mobile Responder App enables volunteer responders to receive alerts and coordinate with emergency services. GoodSAM's solutions work together to reduce emergency response times through crowdsourced volunteers, provide real-time video assessment, and improve patient outcomes through faster CPR and defibrillation.

Differentiator

Problem solved

Functional benefit

Products and services

• Alerting & Dispatching Smart, geo-located dispatch system that alerts staff and volunteer responders based on location. Used by emergency services to coordinate response and allocate the nearest available resources.
• AI Scribe AI-powered clinical documentation, transcription and real-time analysis that automates note-taking during video consultations and emergency response workflows for clinicians and dispatchers.
• Cardiac Response Crowdsourced resuscitation system that alerts nearby trained volunteer responders and locates the nearest AED when a cardiac arrest is reported, connecting smartphone-activated responders to emergencies before EMS arrival.
• Emergency Kit Registry (AED Locator) National registry of AEDs and emergency equipment with nationwide mapping that locates the nearest emergency kit within seconds to enable faster access to life-saving defibrillation equipment.
• Instant On Scene Live video, location, chat, attachments and transcription platform that connects callers to responders instantly, enabling streaming of bystander smartphone video to emergency dispatchers for real-time scene assessment and remote triage.
• Volunteering Community support, welfare checks, referrals and volunteer tasking platform that runs large-scale micro-volunteering programmes for emergency response and health system support, including the NHS Volunteer programme.
• GoodSAM Responder App Mobile application for Android and iOS that alerts trained volunteer responders and professional staff to nearby emergencies, navigates them to cardiac arrests and other incidents, and provides real-time CPR guidance with dispatcher video support.

Quantifiable outcome

• Survival rate improvement: 37% increase when GoodSAM responder arrives before EMS (odds ratio 1.37)
• +10 more outcomes

Named customers23 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core, major and infrastructure.

• NHS England (NHSE)coreStrategic or Co-development PartnerPartnership during COVID-19 pandemic to deploy micro-volunteering system that recruited and managed 800,000 NHS Volunteers - the first scaled roll out of micro-volunteering globally
• Royal Voluntary ServicecoreImplementation/ SI/ Consulting PartnerPartnered with NHSE and Royal Voluntary Service during COVID-19 to coordinate 800,000 NHS Volunteers for health system emergency response
• Health Innovation NetworkmajorStrategic or Co-development PartnerComprehensive evaluation of micro-volunteering during the COVID-19 pandemic conducted by Health Innovation Network
• Amazon Web ServicesinfrastructureTechnology or IntegrationCloud infrastructure provider. GoodSAM's servers in US and Europe are carbon neutral through AWS. London and Sydney run 22 servers on AWS infrastructure

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RapidSOS: RapidSOS provides an emergency response data platform that connects 911/emergency call centres with real-time location, sensor, and medical data — directly overlapping GoodSAM's mission of improving emergency response through better data and device connectivity.
• PulsePoint: PulsePoint operates a crowdsourced citizen-responder app that alerts trained bystanders to nearby cardiac arrests and AED locations — the same crowdsourced resuscitation model that GoodSAM's Cardiac Response module competes against in the US and other markets.
• Carbyne: Carbyne provides a cloud-based emergency call-handling and video-to-911 platform used by public-safety answering points globally — directly comparable to GoodSAM's Instant On Scene live video triage capability.
• ESO Solutions: ESO provides EMS, fire, and hospital software including ePCR, scheduling, and analytics — overlapping with GoodSAM's AI Scribe clinical documentation and broader EMS workflow tools.
• General Devices (GD e-Bridge): GD's e-Bridge platform enables EMS teams to share live video, chat, and patient data with hospitals from the field — a direct functional peer to GoodSAM's Instant On Scene video triage and alerting modules.
• ImageTrend: ImageTrend provides EMS, fire, and trauma registry software widely used by US agencies, including clinical documentation and operational analytics that overlap with GoodSAM's AI Scribe and dispatch tools.

Broad incumbents

• Hexagon Safety, Infrastructure & Geospatial: Hexagon's HxGN OnCall Dispatch suite is one of the largest CAD (computer-aided dispatch) platforms used by police, fire, and EMS agencies worldwide — the broad incumbent that GoodSAM often integrates with or sells around in public-safety procurements.
• Motorola Solutions: Motorola Solutions' CommandCentral suite provides CAD, records, and video tools for public-safety agencies globally; it is the dominant incumbent vendor that GoodSAM must position against in police and EMS procurements.
• CentralSquare Technologies: CentralSquare is a major provider of public-safety and public-administration software (CAD, RMS) for municipal governments in the US — a broad incumbent in the same procurement environments GoodSAM sells into.

Emerging players

• Mark43: Mark43 delivers cloud-native public-safety software (RMS, CAD) for police and is expanding into EMS workflows — an emerging next-generation competitor to incumbent CAD vendors that could eventually encroach on GoodSAM's territory.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/goodsamapp
• Facebookfacebook.com/goodsamapp

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GoodSAM