What Quatrro does

Quatrro Global Services is a privately held India-based business process outsourcing (BPO) and knowledge process outsourcing (KPO) company founded in 2006 and headquartered in Gurgaon, operating from a 130,000 sqft operational facility. The company runs multiple complementary business lines under one platform: Financial Process Outsourcing (FPO Solutions) serving retail, restaurants, franchise, and nonprofit organizations; Risk Management Services providing fraud prevention (including debit card fraud prevention) for banking and financial services clients; Quatrro Mortgage Solutions for end-to-end mortgage processing; Knowledge & Information Services under the Scope brand (taxonomy development, large-scale data acquisition); and Interactive Entertainment under the Babel Media brand (game testing, localization, translation, and customer support for gaming publishers such as Sony Computer Entertainment Europe, SEGA, THQ Wireless, Hudson Entertainment, and I-play). In June 2021, Quatrro expanded its nonprofit services segment through the acquisition of EAB Solutions, a Chicago-based nonprofit services provider, extending its U.S. footprint.

The company serves a diversified customer base of 80+ enterprise clients, 15,000+ SMB & SOHO customers, and 1,000,000+ retail customers across North America, the Middle East, and Asia, with named enterprise logos spanning banking and financial services, retail (Levi Strauss Asia Pacific), gaming, and nonprofits (Jane Addams Hull House Association). Its revenue model is professional services-based, delivered through direct enterprise engagements, a reseller partner program (including Enterprise Worldwide), and vertical specialization within each business line. Quatrro has been recognized through IAOP Global Outsourcing 100 listings (2009, 2013, 2014, 2015), DSCI Excellence Awards for security practices, NASSCOM workplace and diversity awards, and leadership honors for Chairman Raman Roy — widely referred to as the 'Father of Indian Business Process Outsourcing,' inducted into the IAOP Outsourcing Hall of Fame in 2013 and appointed NASSCOM Chairman 2017-18. Capital history is modest: a $13 million second-round VC investment from Walden International in April 2010 is the only disclosed funding round.

The company's core technology and differentiator is described as operational excellence, global infrastructure, and capital deployed across multiple service lines, with no disclosed proprietary AI/ML, patents, or platform IP in the available data. Pricing is not publicly disclosed and follows typical B2B quote-based professional services terms. The leadership team includes Mark D. Mastrini (CEO), Raman Roy (Chairman & Managing Director), V Balakrishnan (President & CE, Strategic Business Development), Sriram Natarajan (President & COO of Quatrro Processing Services), Raj Dutta (Director), Monica Kashyap (CFO), and Amitabh Johri (Head of Strategic Initiatives), reflecting a founder-led operating model with VC backing and no parent company.

Name

Quatrro

Legal name

Quatrro Global Services

Website

https://quatrro.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Quatrro Global Services is a privately held India-based BPO/KPO company offering financial process outsourcing, risk management, mortgage processing, knowledge services, and interactive entertainment support to enterprise, SMB, and retail customers across North America, the Middle East, and Asia.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Activities Related to Credit Intermediation (5223)

akta.pro primary industry

Intercompany & Consolidation Support (Eliminations, Group Reporting Support) (BPAAAGAG)

Keywords

• Business process outsourcing
• Financial process outsourcing
• Knowledge process outsourcing
• Risk management outsourcing
• Gaming localization services

Headquarters

HQ city

Gurugram

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Business Process Outsourcing Services: Multiple complementary business lines providing BPO and KPO services including Financial Process Outsourcing, Risk Management, Knowledge & Information Services, and Interactive Entertainment. Revenue generated through professional services engagements with enterprise clients.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Quatrro is a global services company delivering business and knowledge processing services through complementary business lines including Financial Process Outsourcing (FPO), Risk Management, Knowledge & Information Services (via its Scope subsidiary), Interactive Entertainment (via Babel Media), and Mortgage Solutions. The company provides outsourced accounting, fraud prevention, taxonomy development, data acquisition, game testing, localization, and customer support to enterprise, SMB, and retail clients worldwide.

Product overview

Quatrro is a global BPO services company offering multiple complementary business lines including Financial Process Outsourcing (FPO), Risk Management Services, Mortgage Solutions, Knowledge & Information Services (Scope), and Interactive Entertainment (Babel Media). The company operates a platform-plus-modules architecture where different specialized service divisions share operational infrastructure and expertise. Recent acquisitions include EAB Solutions for nonprofit services expansion and Scope for knowledge management capabilities. Services are delivered with a focus on operational effectiveness, flexibility, and cost reduction for enterprise clients.

Differentiator

Problem solved

Functional benefit

Brands

• FPO Solutions: Financial Process Outsourcing services providing accounting, bill paying, and financial reporting for retail, restaurant, and nonprofit organizations
• Risk Management
• Scope
• Babel Media

Products and services

• Quatrro Mortgage Solutions Specialized mortgage processing solutions providing end-to-end mortgage origination and support services for financial institutions.
• Financial Process Outsourcing (FPO) Solutions Outsourced accounting and financial processing services for retail stores, restaurants, franchise operations, apparel brands, and nonprofit organizations. Handles bookkeeping, financial reporting, bill paying, vendor management, and profitability analysis.
• Risk Management Services Risk management and fraud prevention services for banking and financial services clients, including debit card fraud prevention and check fraud detection.
• Next Generation Integrated Processing Services Integrated processing service supporting card and mobile payments processing for enterprise banking and financial services clients.
• Knowledge & Information Services (Scope) Knowledge processing and information management services including taxonomy development, data acquisition, and content processing for enterprise clients.
• Interactive Entertainment Services (Babel Media) Gaming industry support services including translation, localization, game testing, quality assurance, and customer support for game publishers and studios.
• EAB Solutions Nonprofit Services Nonprofit financial process outsourcing and back-office management services for nonprofit organizations across the United States, delivered through the acquired EAB Solutions entity.

Quantifiable outcome

• EAB Solutions acquisition to enhance nonprofit segment nationally

Named customers9 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• EAB SolutionscoreStrategic or Co-development Partner · 2 June 2021Quatrro Business Support Services acquired EAB Solutions, a Chicago-based nonprofit services provider, as part of its strategy to expand its not-for-profit segment nationally. The deal aims to enhance Quatrro's capacity to serve nonprofit organizations across the United States. EAB plans to leverage Quatrro's scalability and expertise following the acquisition.
• CE PaymentsminorStrategic or Co-development Partner · 15 December 2013Trinidad and Tobago IFC signed MOU with Quatrro and CE Payments for business process outsourcing initiatives.
• Enterprise WorldwideminorChannel Partner/ Reseller/ DistributorQuatrro FPO Solutions partnered with Enterprise Worldwide to expand distribution reach and provide added value services to clients.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• StarTek: India-and-Latin-America-delivered BPO providing customer experience and back-office services to banking, retail and gaming sectors. Comparable scale, vertical mix and operating model to Quatrro's mid-market BPO positioning.
• Conduent: US-headquartered BPO spun out of Xerox providing transaction processing, digital payments, fraud management and citizen services. Closely comparable to Quatrro's Risk Management and EAB nonprofit/government adjacent processes.
• Firstsource Solutions: Indian-headquartered BPO with banking, mortgage, healthcare and communications verticals; particularly comparable in mortgage processing, financial process outsourcing and customer support delivery.
• WNS Holdings: NYSE-listed India-delivered BPO with strong banking, financial services and retail process outsourcing, plus risk and analytics capabilities. Closely comparable to Quatrro in target verticals and delivery model.
• Genpact: NYSE-listed Indian-headquartered BPO/KPO with deep financial services and risk management franchises. Directly comparable in operating model, banking and accounting verticals, and offshore-to-onshore delivery footprint to Quatrro's FPO and Risk Management segments.

Broad incumbents

• Teleperformance: Paris-headquartered global BPO leader across customer experience, back-office and digital services. Comparable in customer support, gaming localization and offshore-led delivery model relevant to Quatrro's Babel Media business.
• Concentrix: Global customer experience and BPO provider with significant India delivery and financial-services exposure. Comparable to Quatrro's enterprise BPO and customer support offerings across banking, retail and gaming clients.
• HCL Technologies (ERS / BPM): Global Indian IT services firm with an enterprise business processing practice addressing banking, financial services and engineering operations. Overlaps Quatrro's enterprise BPO pursuits but at materially larger scale.
• Infosys BPM: Subsidiary of Infosys offering end-to-end business process management including F&A, sourcing, customer service and digital BPM. Overlaps with Quatrro's full-stack BPO offering but sits within a much larger IT services parent and global delivery network.
• Wipro (BPO/Digital Operations): Global IT and business process services arm of Wipro with comparable finance & accounting, customer service and industry-specific BPO. Operates at a much larger scale and brand-recognition tier than Quatrro, targeting the same enterprise buyer profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/quatrro
• Facebookfacebook.com/quatrro

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quatrro