Product Care Group

What Product Care Group does

Product Care Group is a UK-headquartered, privately held business that delivers a vertically integrated supply chain solution for household electrical appliances, from product sourcing and brand licensing through to white glove home delivery and after-sales support. Operating since 2009 from Wigan with a North-of-England distribution footprint of just under 300,000 sqft across four sites and a China-based merchandising and quality assurance office, the company combines a brand licensing and proprietary brand portfolio (Russell Hobbs, George Foreman, Zanussi, Rangemaster under licence; Kuhla, Lowry, Holme, Abode as owned brands) with specialist logistics services. Its operational technology stack includes a bespoke delivery booking portal, route optimisation software, fleet telematics, electronic proof of delivery, and proprietary warehouse and supply chain management systems, supporting 100% UK mainland household coverage through its own fleet and a Trusted Local Partner Network. The business serves approximately 800,000 end customers annually through enterprise B2B relationships with UK retailers, brand licensors, housing developers, and channel partners including Haier UK and Euronics UK.

The company monetises through five revenue streams: licensed brand hardware sales, proprietary brand hardware sales, white glove home delivery services (delivery to room of choice, unpacking, installation, packaging and old appliance removal), third-party logistics and warehousing, and brand licensing royalties. Pricing is quote-based with no public disclosure, and dedicated account managers provide reporting and insights to all B2B clients. Customers include Haier UK (enterprise retail), Euronics UK / CIH Ltd (channel partner), UK retailers, and housing developers; brand partners Russell Hobbs, George Foreman, Zanussi, and Rangemaster grant exclusive UK category licences. The company holds ISO 27001 (Information Security), ISO 45001:2018 (Health & Safety), and ISO 9001:2015-aligned manufacturing certifications, is GDPR compliant, and operates an approved WEEE Compliance Scheme with Recycling Lives for reverse logistics.

Name

Product Care Group

Legal name

Product Care Group Limited

Website

https://productcaregroup.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Short description

Product Care Group is a UK privately owned, vertically integrated supply chain and white glove home delivery specialist for household appliances, sourcing licensed and proprietary brands from China and serving UK retailers, brand partners, housing developers, and 800,000+ end consumers annually.

Ownership category

akta.pro rank

Product category

Home Appliance Logistics Services

NAICS

Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers (42362), Household Appliances and Electrical and Electronic Goods Merchant Wholesalers (4236), Furniture and Home Furnishing Merchant Wholesalers (4232)

SIC

Wholesale-Durable Goods (5000), Household Appliances (3630), Wholesale-Durable Goods, Nec (5099)

akta.pro primary industry

Major Appliances Delivery, Install & Haul-Away (TLAAAKAB)

akta.pro secondary industries

Furniture & Home Furnishings White-Glove Delivery (TLAAAKAA), Heavy/Bulky & White‑Glove Same‑Day (Furniture/Appliances) (TLAAADAG), Major Appliances (White Goods) Distribution (CRAOACAA), Furniture (Residential & Commercial) Wholesale Distribution (CRAOAFAA), Appliance Removal, Haul-Away & Replacement Swap (HSAGANAN)

Keywords

• White glove delivery
• Home appliance logistics
• Third-party logistics
• Supply chain management
• Brand licensing distribution

Headquarters

HQ city

Hindley

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Product Sales (Licensed Brands): Sale of household appliances under licensed brands including Russell Hobbs, George Foreman, Zanussi, and Rangemaster across categories such as microwaves, large appliances, floorcare, heating, cooling and air treatment
2. Product Sales (Proprietary Brands): Sale of products under proprietary brands including Kuhla, Lowry, Holme, and Abode
3. White Glove Home Delivery Services: Specialist home delivery including delivery to room of choice, unpacking, packaging removal, installation, and old appliance removal. Revenue generated from delivery fees charged to retail partners and end customers
4. Third-Party Logistics (3PL): Warehousing, storage, and logistics services for third-party brands including Haier UK. Flexible, short-term and long-term inventory management options with palletised and floor stacked areas
5. Brand Licensing Royalties: Exclusive licence holder of Russell Hobbs brand for Microwaves, Large Appliances, Floorcare, Heating, Cooling and Air Treatment

Go-to-market motion3 records

Distribution channels5 records

Marketing channels4 records

Core offering

Product Care Group manages the end-to-end supply chain for household appliances in the UK, from exclusive brand licensing (Russell Hobbs, George Foreman, Zanussi, Rangemaster small appliances) and proprietary house brands (Kuhla, Lowry, Holme, Abode), through 3PL warehousing at UK distribution centers, to white glove home delivery, installation, and after-sales support. The company serves retailers, brand licensors, and housing developers with a vertically integrated model covering more than 4,000 SKUs and 800,000+ customers annually.

Product overview

Product Care Group is a privately owned business providing home appliance solutions to retailers, consumers and B2B customers since 2009. Their product portfolio includes licensed brands (Russell Hobbs for Microwaves, Large Appliances, Floorcare, Heating/Cooling/Air Treatment; George Foreman BBQs; Zanussi products; Rangemaster Small Appliances) and proprietary brands (Kuhla, Lowry, Holme, Abode). The company offers a comprehensive suite of services spanning the complete supply chain including product sourcing, design, brand development, quality assurance, specialist white glove home delivery, storage & logistics solutions, supply chain management, after sales support, and third-party logistics. Their delivery booking portal enables customers to book and track deliveries, while their Training Academy provides certification for delivery technicians.

Differentiator

Problem solved

Functional benefit

Brands

• Kuhla: Proprietary brand offering a broad range of consumer products across various licensed categories.
• Lowry
• Holme
• Abode
• Russell Hobbs (Licensed)
• George Foreman (Licensed)
• Zanussi (Licensed)
• Rangemaster (Licensed)

Products and services

• Russell Hobbs Licensed Brand Range

Quantifiable outcome

• Average Optidrive score of 9.4 across fleet driver technicians, placing them in the top bracket of fleet drivers in the UK
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Euronics UK (CIH Ltd)coreChannel Partner/ Reseller/ Distributor · 27 April 2022Product Care Group became suppliers to Euronics UK and their members. They presented brands and products at Euronics showcase events, offering Russell Hobbs categories, Rangemaster SDA, George Foreman BBQs, Zanussi products, and proprietary brands Kuhla and Abode through a bespoke portal for members.
• Haier UKcoreStrategic or Co-development Partner · 27 September 2021Partnership with Haier UK, one of the UK's largest premium home appliance brands. Product Care Group fulfills white goods orders nationwide, offering high-quality delivery service coupled with unrivalled customer experience. Matt Maddock stated this strengthens their position as one of the UK's leading specialist home delivery companies.
• AMDEA (Association of Manufacturers of Domestic Appliances)minorOthers · 29 January 2021UK trade association for manufacturers and distributors of domestic appliances. AMDEA represents over 80% of the appliance industry and has been representing members' trading interests for over 50 years. Product Care Group joined for industry representation and to access AMDEA's register my appliance portal.
• Recycling LivesminorStrategic or Co-development PartnerPartnership with Recycling Lives for WEEE (Waste Electrical and Electronic Equipment) obligation management as part of reverse logistics operation, committed to recycling as many returned products as possible.
• Russell HobbscoreOEM/ Whitelabel/ Licensing PartnerExclusive licence holder of Russell Hobbs brand for Microwaves, Large Appliances, Floorcare, Heating, Cooling and Air Treatment in specified territories.
• George ForemancoreOEM/ Whitelabel/ Licensing PartnerLicensed brand for BBQs under George Foreman brand, distributed through Product Care Group's retail network.
• ZanussicoreOEM/ Whitelabel/ Licensing PartnerLicensed brand for Heating, Cooling, Air Treatment, Patio Heaters, BBQs and Pizza Ovens under Zanussi brand.
• RangemastercoreOEM/ Whitelabel/ Licensing PartnerLicensed brand for Small Domestic Appliances (SDA) under Rangemaster brand.

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• AO.com: UK's leading online-only retailer of major domestic appliances with its own logistics arm (AO Logistics) that operates a white-glove delivery and installation service across the UK. Direct competitor for end-consumer appliance delivery and a potential customer/competitor for 3PL appliance logistics.
• Wincanton: UK-based third-party logistics provider with a large two-person 'white-glove' home delivery operation covering furniture and major appliances. Closest scale-comparable UK peer offering integrated warehousing and home delivery for retail and OEM appliance customers.
• Arrow XL: UK specialist in two-person home delivery and installation of large, bulky goods including furniture, beds, and appliances. Directly comparable service offering (room-of-choice delivery, installation, packaging removal) for retailers and manufacturers selling into UK households.
• Furdeco: UK 2-person white-glove delivery specialist focused on furniture and large home goods, providing room-of-choice, assembly, and packaging removal. Competes with Product Care Group for retailer contracts in the bulky/large-item delivery category.
• Panther Logistics: UK-based two-person home delivery specialist for furniture and large home goods. Comparable operating model to Product Care Group's white-glove home delivery service and a direct competitor for retailer white-glove contracts.

Broad incumbents

• XPO Logistics (UK): Global logistics incumbent with a UK last-mile and white-glove delivery business serving large retailers and manufacturers. Much larger scale than Product Care Group with broader service portfolio including contract logistics and freight.
• DPD Group: Major UK and European parcel carrier increasingly active in larger-format and next-day bulky delivery through its DPD Local network. A broader incumbent with overlapping but not deeply specialised white-glove appliance capability.
• Royal Mail / Parcelforce: UK national postal operator with Parcelforce covering heavier parcels and some appliance delivery. A much broader logistics incumbent with overlapping but less specialised white-glove appliance installation services.
• Yodel: UK parcel carrier serving many large retailers with a parcel-focused (rather than specialist white-glove) model. Less directly comparable on installation-heavy appliance delivery but competes for adjacent last-mile contracts.

Others

• Dixons Carphone (Currys): UK's largest specialist electrical and appliance retailer with extensive in-house and partner delivery infrastructure for major appliances. Both a potential customer for Product Care Group's 3PL services and a competitor for end-consumer delivery slots.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xlinkedin.com/company/product-care-group
• LinkedInlinkedin.com/company/product-care-group

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Product Care Group