What Tiscali Italia does

Tiscali Italia is an Italian telecommunications company operating under the Tiscali brand (licensed to Smeraldo S.p.A. a socio unico, part of the Canarbino S.p.A. group). Founded in 1999 and headquartered in Cagliari with legal headquarters in Milan, the company delivers fiber optic internet (up to 2.5 Gbps), 5G mobile plans, and a portfolio of bundled digital services to residential consumers, self-employed professionals (Partita IVA), small and medium enterprises, and public administration entities across Italy. Its core technology stack combines wholesale fiber and mobile network access with a proprietary self-service platform (MyTiscali) delivered via web and mobile app.

The company monetizes primarily through recurring monthly subscriptions, with residential fiber plans starting at €19.90/month and mobile plans from €5.99/month, often bundled with AXA home insurance, security software, and streaming service affiliations. Business customers receive additional products including Kaspersky-powered endpoint security suites, Trend Micro-backed EDR cybersecurity, and a partnership-driven AI phone assistant (MrCall). Distribution is multi-channel: direct online sales, dedicated phone lines (130 consumer, 192130 business), WhatsApp support, and an extensive network of Tiscali-owned and partner-operated retail stores across Italy.

Tiscali's broader digital services portfolio includes Tiscali Mail, PEC certified email, digital signature (Infocert), hosting and domains, electronic registered mail (tNotice), website builder, fax, and affiliate shopping partnerships. Recent strategic activity centers on launching the MrCall AI assistant and Kaspersky Safe Kids parental control, while rationalizing legacy products (Spazio Web discontinuation) and adjusting tariffs for post-Brexit UK roaming.

Name

Tiscali Italia

Legal name

Smeraldo S.p.A. a socio unico

Website

https://tiscali.it

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Tiscali Italia is an Italian telecommunications provider offering fiber internet (up to 2.5 Gbps), 5G mobile plans, and bundled digital services to residential customers, freelancers, SMEs, and public administration entities across Italy through retail stores, phone sales, and digital channels.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Consumer Mobile Network Operators (Retail MNOs) (HDAIAAAA)

akta.pro secondary industry

Enterprise & B2B Mobile Network Operators (HDAIAAAB)

Keywords

• Fiber optic internet
• Mobile telecommunications
• Business connectivity
• Digital services
• Cyber security

Headquarters

HQ city

Cagliari

HQ country

Italy

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Operations, Personnel, Marketing or Sales, Supply Chain

Revenue model

1. Fiber Internet Services: Monthly subscription revenue from residential and business fiber optic internet plans, with promotional pricing for initial periods followed by standard rates
2. Mobile Services: Recurring monthly subscriptions for mobile plans including 5G data packages with varying data allowances, plus prepaid SIM card sales and credit recharges
3. Security Software Licensing: Annual subscription licenses for Kaspersky security products (Internet Security, Total Security, Small Office Security) sold in multi-device packages to business customers
4. Digital Services: Additional services including MrCall AI phone assistant, Tiscali Mail, PEC (certified email), hosting, domain registration, and affiliated products
5. Home Insurance: Bundled AXA home and digital insurance with fiber plans under Casa Fibra Power Home Safe packages
6. Affiliate Commerce: Revenue from affiliate links to third-party products (smartphones, electronics, streaming services, gaming) displayed on Tiscali shopping portal

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Tiscali Italia is an Italian telecommunications operator that sells residential and business fiber optic internet (up to 2.5 Gbps), 5G mobile plans, bundled home insurance, and a portfolio of digital services including email, AI phone assistant, cybersecurity, certified email, web hosting, and digital signature. The brand is operated under license by Smeraldo S.p.A. and distributed through its own retail stores, partner stores, phone sales, and online channels across Italy.

Product overview

Tiscali Italia is a telecommunications company offering a comprehensive portfolio of connectivity and digital services. The core offering consists of residential and business fiber internet products (Casa Fibra Power, Business Fibra Power) and mobile plans (Mobile 150/250/350 GB 5G, Business Mobile plans), often bundled with home insurance and mobile SIM options. Digital services include Tiscali Mail (free email), MrCall AI Assistant (intelligent phone receptionist), Tiscali Protezione Cyber (EDR cybersecurity), and Kaspersky Security Suite products. Additional services span Tiscali PEC (certified email), tNotice (electronic registered mail), Tiscali Fax, Digital Signature, Hosting and Domains, and Tiscali MySite (website builder). The company also offers streaming partnerships (DAZN, Disney+, Prime Video, NOW TV, Audible) and affiliate shopping through Tiscali Shopping. Services are delivered to residential customers, business professionals (Partita IVA), enterprises, and public administration segments.

Differentiator

Problem solved

Functional benefit

Brands

• Tiscali Mail: Free email service provided by Tiscali with 10 GB storage, antispam, antivirus, and two-factor authentication.
• MyTiscali
• Tiscali Protezione Cyber
• MrCall

Products and services

• Casa Fibra Power Residential fiber optic internet service delivering ultra-fast connectivity up to 2.5 Gbps, with a free Super Wi-Fi modem and an included telephone line, targeted at individual households.
• Casa Fibra Power Home Safe Residential fiber internet bundled with AXA home and digital insurance coverage, sold at €22.90/month for 12 months, intended for households seeking connectivity plus protection.
• Business Fibra Power Business-grade fiber internet service with dedicated support for self-employed professionals and small businesses, priced at €24.90/month for the first 12 months.
• Ultrainternet Fibra Affari Premium Premium business fiber service up to 1 Gbps featuring a Super Wi-Fi modem and an integrated SIM backup line for uninterrupted connectivity, with dedicated business assistance.
• Mobile 150 GB 5G Consumer 5G mobile plan offering 150 GB of data with unlimited minutes and 100 SMS, available at €5.99/month for number portability customers.
• Mobile 250 GB 5G Consumer 5G mobile plan providing 250 GB of data and 100 SMS, priced at €7.99/month and reserved for new customers.
• Mobile 350 GB 5G Consumer 5G mobile plan providing 350 GB of data at €10.99/month, available to all customers.
• Business Mobile 400 5G Business 5G mobile plan offering 400 GB of data with unlimited minutes and 200 SMS, plus free call forwarding and voicemail, priced at €11.99/month.
• Business Mobile 250 Giga Business mobile plan offering 250 GB of monthly data at €9.99/month, intended for small business and freelancer customers.
• Travel eSIM Virtual SIM service enabling internet access in over 200 countries without roaming charges or the need to change the physical SIM card.
• Tiscali Mail Free consumer email service with 10 GB of storage, anti-spam, antivirus, and two-factor authentication, accessible via PC, smartphone, and tablet with a dedicated app.

Quantifiable outcome

• Fiber internet speeds up to 2.5 Gbps
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature4 records

Partnerships

Five partnerships are on record, tiered minor and core.

• MrCallminorStrategic or Co-development PartnerPartnership for AI-powered phone assistant service. MrCall provides an AI-based receptionist that handles business calls 24/7. Tiscali offers customers a 10% discount on MrCall services with code TISCALI10, plus a 7-day free trial.
• Kaspersky LabcoreTechnology or IntegrationSecurity software partnership offering Kaspersky Internet Security, Total Security, and Small Office Security products to Tiscali business customers through annual subscription licenses.
• AxacoreStrategic or Co-development PartnerInsurance partnership bundled with fiber plans. AxA provides home and digital insurance coverage included in Casa Fibra Power Home Safe packages, adding value to internet subscriptions.
• DAZNminorGTM or Marketing PartnerStreaming partnership through affiliate links on Tiscali shopping portal, promoting DAZN sports streaming service to customers.
• Disney+minorGTM or Marketing PartnerStreaming partnership through affiliate links on Tiscali shopping portal, promoting Disney+ streaming service.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TIM (Telecom Italia): Italy's incumbent fixed-line and mobile operator, offering fiber (FTTH/FTTC), mobile, and bundled entertainment services. TIM is the dominant telecom in Tiscali's home market and a direct competitor on every product line, with substantially greater scale.
• Sky Italia: Pay-TV operator now part of Comcast/NBCUniversal offering Sky Wifi (FTTH via Open Fiber) bundled with Sky TV content. Sky Italia competes with Tiscali's entertainment-adjacent bundle strategy and targets overlapping premium households.

Direct peers

• Fastweb (Swisscom): Swisscom-owned Italian challenger offering fiber FTTH, 5G mobile (via Vodafone MVNO), and converged consumer/SMB bundles. Fastweb is one of Tiscali's closest direct competitors on fiber quality, speed tier, and bundle innovation.
• WindTre: Top-tier Italian mobile and fiber operator (CK Hutchison / Wind Tre). Offers 5G mobile and FTTH fiber bundles directly comparable to Tiscali's Casa Fibra and Mobile plans, with aggressive price positioning in the value segment.
• Vodafone Italy: Major Italian MNO offering 5G mobile, fiber broadband, and converged bundles to consumers and businesses. Vodafone competes head-to-head with Tiscali on fiber and mobile plans, including for portability-driven acquisition offers.
• PosteMobile (Poste Italiane): MVNO owned by Poste Italiane offering mobile, fiber, and bundled digital services including email. PosteMobile directly parallels Tiscali's MVNO-plus-fiber model and competes for similar value-segment residential customers.

Others

• Open Fiber: Wholesale-only FTTH operator that builds and operates Italy's passive fiber infrastructure. Open Fiber is a key supplier for Tiscali's fiber services rather than a competitor, but its wholesale pricing directly determines Tiscali's FTTH unit economics.

Emerging players

• EOLO: Italian fixed-wireless broadband provider focused on rural and small-town connectivity where fiber rollout is incomplete. EOLO is a partial peer in the broadband connectivity category but addresses a complementary geographic segment.
• Kena Mobile (Telecom Italia): TIM-owned MVNO offering low-cost mobile plans with optional fiber add-ons. Kena targets the same value-conscious customer segment as Tiscali Mobile and competes aggressively on price-led acquisition.
• Iliad Italia: French-owned challenger MNO that has disrupted the Italian mobile market with aggressive flat-rate pricing and is now expanding into fiber via Open Fiber. Iliad is a key disruptive competitor setting the lower-bound pricing against which Tiscali must compete.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/tiscalinotizie
• Facebookfacebook.com/TiscaliNews

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tiscali Italia