Global Wavenet
Global Wavenet is an AI-first digital transformation company that provides the Sense AI CX-OS platform to telecommunications and BFSI enterprises, delivering autonomous agents, NLP, and predictive analytics through a cloud-agnostic architecture with Results-as-a-Service pricing.
- Company typePrivate
- Founded2000
- HeadquartersPerth, Australia
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Global Wavenet does
Global Wavenet is an AI-first digital transformation company founded in 2000 and headquartered in Singapore, operating across APAC, EMEA, and AMER with a workforce of approximately 150+ professionals. The company builds and delivers the Sense AI CX-OS platform, a unified customer experience operating system that includes SuperAgents (autonomous AI agents), Agent 360, Insights, and Compose modules, covering NLP, speech/audio processing, and predictive analytics. The platform is deployed in a cloud, LLM, and hardware-agnostic architecture, allowing telecom and BFSI customers to integrate AI capabilities within existing BSS/OSS and CX environments.
The company serves more than 30 enterprise customers across the telecommunications and financial services sectors, with notable deployments including a leading LatAm telecom group running approximately 6,000 transactions per second across 3,500+ applications, and True/Dtac Thailand supporting 50M+ subscribers. Other named customers include Claro Colombia, Tigo Tanzania, Cellcard Cambodia, Hutch Sri Lanka, Safaricom Kenya, Telekom Malaysia, Vodacom, and an Azerbaijan DSP. Global Wavenet has reportedly executed 500+ projects and processed approximately 1 trillion transactions across its customer base.
Global Wavenet operates on a Results-as-a-Service (outcome-based) pricing model, aligning its revenue with measurable customer outcomes rather than per-seat licensing. The company is privately held and founder-led, with CEO Suren Pinto, and has not disclosed any external funding rounds. Strategic partnerships with Microsoft, Huawei, Google Cloud, WSO2, Nokia, CSG, and nCinga support its ecosystem positioning, with go-to-market enabled through cloud marketplaces including Microsoft Azure Marketplace and recognition through TM Forum Open Innovation Catalyst 2024, Outstanding Catalyst 2024, and GLOMO Finalist 2024 awards.
Global Wavenet firmographics
Firmographics- Name
- Global Wavenet
- Legal name
- Global Wavenet Pte Ltd
- Website
- https://globalwavenet.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Global Wavenet is an AI-first digital transformation company that provides the Sense AI CX-OS platform to telecommunications and BFSI enterprises, delivering autonomous agents, NLP, and predictive analytics through a cloud-agnostic architecture with Results-as-a-Service pricing.
- Ownership category
- akta.pro rank
Global Wavenet industry classification
Industry- Product category
- AI Customer Experience Software for Telecommunications
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Virtualized IMS & VoIP Core (vIMS) (HDAFANAE), Virtualized Security & SASE for Telco Networks (vFW, vDDoS, vSEC, Secure Edge) (HDAIAIAK)
Keywords
Where Global Wavenet is headquartered
LocationHeadquarters
- HQ city
- Perth
- HQ country
- Australia
- HQ region
- Oceania
Offices6 records
Markets served
Global Wavenet business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Results-as-a-Service (Outcomes-based): Containment fee charged per resolved interaction. The company succeeds only when customer cost-to-serve drops. No billing for unresolved interactions. Payment is for resolution outcomes, not seat licenses or headcount.
- Platform Licensing (Sense AI CX-OS): Enterprise licensing of Sense AI platform including SuperAgents, Agent 360, Insights, and Compose modules. No per-seat fees - operates on intelligence-led model where cost scales with value.
- Professional Services: Implementation, consulting, and co-creation services for digital transformation projects. High-touch consultative approach with dedicated technology specialists.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Pay-as-you-go | Outcome-based containment pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Global Wavenet product offering
Product offeringCore offering
Global Wavenet develops and sells an AI-first digital transformation platform, centered on the Sense AI CX-OS (Customer Experience Operating System), for telecom operators and BFSI institutions. The platform combines conversational AI, agent orchestration, and analytics to automate customer interactions end-to-end across voice, chat, and messaging channels. The company also sells Network VAS (Value-Added Services) infrastructure products — Unified VAS, Cloud VAS, and Kubernetes VAS — that provide messaging, voice, and media services for telecom operators.
Product overview
Global Wavenet is an AI-first digital transformation company offering a unified platform architecture centered on the Sense AI CX-OS (Customer Experience Operating System). The portfolio comprises the Sense AI Platform as the core AI engine, with four primary modules: SuperAgents (autonomous AI resolution), Agent 360 (unified AI+human contact center console), Insights (conversation intelligence and analytics), and Compose (low-code AI orchestration and journey builder). Supporting features include Conversational IVR, WhatsApp Voice, Omnichannel CX, and Outbound AI CX for comprehensive customer journey coverage. The Network VAS product line includes Unified VAS, Cloud VAS (cloud-native deployment), and Kubernetes VAS (containerized orchestration) for telecom infrastructure, along with Subscription & Content Manager and Campaign Manager add-ons. The platform is hardware-agnostic, cloud-agnostic, and LLM-agnostic, deployable on existing infrastructure with preferred AI models or through industry-leading cloud partners.
Differentiator
Problem solved
Functional benefit
Brands
- Sense AI: AI-powered customer experience platform for service automation and contact centers, featuring SuperAgents for autonomous resolution, Agent 360 for AI + human collaboration, Insights for customer journey intelligence, and Compose for AI agent builder and orchestration.
Products and services
- Sense AI Platform (CX-OS) AI-powered customer experience solution for service automation and contact centers, serving as the primary AI-first operating system (CX-OS) for orchestrating customer interactions from first contact to resolution. Targeted at telecom operators and BFSI enterprises.
- Unified VAS Unified Value-Added Services platform integrating messaging and voice services into a single optimized stack for telecom operators. Includes SMS Hub, SMSC/FDA, SMPP, MMSC, SMS Firewall, SMS Gateway, USSD Gateway, IPSM Gateway, IVR Solutions, RBT, MCA, MCG, Voice SMS, Voicemail, and Zero Balance services.
- Cloud VAS Cloud-native VAS deployment across public, private, and hybrid cloud environments (AWS, Google Cloud, Azure). Offers elastic scalability, automated deployments with CI/CD pipelines, and multi-cloud flexibility for telecom operators.
- Kubernetes VAS (kVAS) Kubernetes-powered containerization and orchestration platform for managing messaging, voice, and media-related application services. Enables microservices architecture, multi-cloud deployment, and elastic scalability for telecom operators with reduced vendor lock-in.
Quantifiable outcome
- 98% call routing accuracy (reduced misrouting from 40% to 2%)
- +7 more outcomes
Companies that use Global Wavenet
Customer profileNamed customers10 records
Segments2 records
Ideal customer profiles2 records
Global Wavenet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability12 records
Feature8 records
Global Wavenet partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, supporting and strategic.
- MicrosoftcoreStrategic technology partnership for cloud infrastructure and integration. Wavenet's solutions including Cloud VAS are built on Microsoft Azure with enterprise-grade security and compliance standards. Deep integration with Microsoft ecosystem for deployment and operations.
- HuaweicoreTechnology partnership for telecom network integration. Collaboration on converged billing systems (Huawei CBS), DRA systems, and telecom infrastructure modernization projects including protocol-bridging middleware.
- Google CloudcoreMulti-cloud deployment partnership enabling Wavenet's VAS solutions to run on Google Cloud Platform. Part of broader cloud-agnostic strategy supporting AWS, Azure, and GCP environments.
- WSO2supportingTechnology partnership for API management and integration middleware. WSO2's platform supports Wavenet's orchestration and API gateway capabilities within the Compose platform.
- NokiasupportingNetwork infrastructure partnership for telecom modernization projects. Collaboration on network modernization and OSS/BSS integration initiatives.
- nCingastrategicStrategic alliance for new market ventures in Telco and HealthTech sectors. Joint development and market expansion partnership announced to drive innovation across both verticals.
- CSGstrategicCo-development partnership announced at DTW - Ignite 2025 to launch AI-powered real-time promotions for telecom CX transformation.
- Global Systems Integrators (GSIs)coreLarge services-driven organizations that integrate Wavenet products and solutions to create tailored offerings for enterprise customers. Often structure multi-year agreements designed for global scalability.
- Regional Systems Integrators (RSIs)supportingStrategic partners with strong client relationships in local markets providing sales and technical services. Purchase Wavenet products to offer to their clients with Wavenet as trusted subcontractor.
- ResellerssupportingChannel partners that manage the full account lifecycle, selling Wavenet products alongside their own value-added services.
- Local AgentssupportingIn-country businesses providing local knowledge and expertise. Acting as Wavenet's regional representatives managing local landscape and functioning as regional office.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Global Wavenet competitors and assessment
Company assessmentBroad incumbents
- Amazon Connect: Amazon Connect is AWS's cloud contact center service with native generative AI agent, analytics, and telephony. Hyperscaler incumbent that competes with Sense AI on AI-first contact center economics and bundles tightly with AWS infrastructure used by many telecom operators.
- Avaya: Avaya is a long-established contact center and unified communications vendor with strong telecom carrier ties and migration programs to cloud/AI. Comparable in IVR, contact center, and enterprise CX, with a broader legacy PBX/UC portfolio than Wavenet.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center bundles telephony, collaboration, and AI agent capabilities for large enterprises and telcos. Comparable as a broad incumbent offering overlapping with Sense AI's IVR replacement and agent assist use cases, but as part of a much larger collaboration and networking portfolio.
Direct peers
- Five9: Five9 is a cloud CCaaS provider that has aggressively added generative AI agent, workflow automation, and conversation analytics capabilities. Closely comparable to Wavenet's Sense AI platform in cloud-native CCaaS architecture and AI-first CX positioning.
- Talkdesk: Talkdesk is an AI-driven cloud contact center platform with deep enterprise and BFSI penetration. Comparable to Sense AI in AI agent automation, omnichannel orchestration, and outcomes-driven CX transformation, with overlapping vertical targets.
- Genesys: Genesys is a leading cloud contact center and AI-driven CX orchestration platform serving telecom, BFSI, and large enterprises globally. Direct competitor to Wavenet's Sense AI CX-OS and Conversational IVR, with comparable autonomous-agent and omnichannel routing capabilities and a much larger installed base.
- Vonage (Ericsson): Vonage, now part of Ericsson, provides CPaaS, UCaaS, and CCaaS APIs and platforms to telecom operators and enterprises. Comparable to Wavenet's VAS and conversational AI portfolio in messaging, voice, and developer-facing APIs across telecom and BFSI customers.
- Sinch: Sinch is a global CPaaS and telecom VAS vendor offering messaging, voice, and verification APIs for enterprises and operators. Comparable to Wavenet's Unified VAS, Cloud VAS, and SMS/USSD messaging stack across similar emerging-market telecom customers.
- NICE Ltd. NICE is a global enterprise software vendor for contact center, CX analytics, and workforce engagement. Competes head-to-head with Sense AI Insights and Agent 360 in conversation intelligence, quality management, and AI-assisted agent operations, particularly in regulated telecom and BFSI verticals.
Regional players
- Infobip: Infobip is a major CPaaS and omnichannel communication platform with strong emerging-market operator relationships. Comparable to Wavenet's Network VAS and Omnichannel CX capabilities across SMS, WhatsApp, voice, and conversational channels in similar geographies.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Global Wavenet social profiles
Digital presenceGlobal Wavenet compliance and trust
Trust signalCompliance3 records
Global Wavenet financial estimates
Financial estimateRevenue estimate
Valuation estimate
Global Wavenet leadership team
Management profileNumber of profiles
Profiles1 record
Global Wavenet funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Global Wavenet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Global Wavenet
What does Global Wavenet do?
Global Wavenet develops and sells an AI-first digital transformation platform, centered on the Sense AI CX-OS (Customer Experience Operating System), for telecom operators and BFSI institutions. The platform combines conversational AI, agent orchestration, and analytics to automate customer interactions end-to-end across voice, chat, and messaging channels. The company also sells Network VAS (Value-Added Services) infrastructure products — Unified VAS, Cloud VAS, and Kubernetes VAS — that provide messaging, voice, and media services for telecom operators.
Is Global Wavenet a public or private company?
Global Wavenet is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Global Wavenet founded?
Global Wavenet was founded in 2000. It employs 51 to 100 people.
Where is Global Wavenet based?
Global Wavenet is headquartered in Perth, Australia, in the Oceania region.
How does Global Wavenet make money?
Three revenue lines are on record. Results-as-a-Service (Outcomes-based) is the primary driver. The others are platform Licensing (Sense AI CX-OS) and professional Services.
Who are Global Wavenet's main competitors?
Broad incumbents on record are Amazon Connect, Avaya and Cisco (Webex Contact Center). Direct peers are Five9, Talkdesk, Genesys, Vonage (Ericsson), Sinch and NICE Ltd.. Infobip is listed as a regional player.
Does Global Wavenet have an API?
Yes. Open MCP (Model Context Protocol) interface over existing OSS/BSS systems - vendor-agnostic architecture. Flexible API management tools enabling customization and expansion of functionalities. Compose platform provides REST APIs, GraphQL services, SOAP services, and HTTP endpoints for backend integrations. Developer documentation is at globalwavenet.com/customer-experience/ai-orchestration.
What industry is Global Wavenet in?
Global Wavenet's product category is AI Customer Experience Software for Telecommunications. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAFANAE, Virtualized IMS & VoIP Core (vIMS). Its NAICS code is 54151 and its SIC code is 7371.