Text
Text (formerly LiveChat) is a publicly traded AI-powered customer service platform serving 40,000+ businesses across 150 countries. It offers AI agents, live chat, help desk, and chatbot products that autonomously resolve queries and convert customer conversations into revenue, anchored on Shopify and OpenAI integrations.
- Company typePublic
- Founded2002
- HeadquartersWroclaw, Poland
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Text does
Text, Inc. (formerly LiveChat) is a publicly traded, AI-native customer-service platform founded in 2002 and headquartered in Wrocław, Poland, with a U.S. regional office in Boston. The company operates a unified customer-service product portfolio consisting of Text (the rebrand umbrella), LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget, and Platform, alongside the AI Agent, AI Help Desk, Inbox, and a Chrome-based Text Shortcuts extension. Its core technology layers real-time behavioral signal analysis, customer-history integration, and in-session context awareness onto a chat surface, enabling AI Agents that autonomously resolve queries and proactively identify conversion opportunities — claimed at a 74% AI resolution rate and a 266% improvement in order conversion rates. The architecture is supported by seven granted U.S. patents and integrations with Shopify (native), Salesforce, HubSpot, WhatsApp, Messenger, OpenAI, Mailchimp, Slack, WordPress, and Webflow, hosted on Google Cloud with Akamai CDN.
Text makes money primarily through SaaS subscription licensing across its product family, with tiered pricing on features and seats, monthly and annual billing, and a 14-day free trial that funnels into self-serve conversion. A Partner Program adds a second revenue layer: Solution Partners purchase at a 20% discount for resell, while Affiliates earn a 20% recurring commission via 120-day tracking cookies. As of FY 2025/26, the company reported PLN 329.1 million in revenue (USD 83.12M ARR, USD 6.93M MRR) and PLN 116.6 million in net profit, serving 40,000+ customers across 150 countries with a workforce of 251–500 employees. Go-to-market combines product-led growth (self-serve trial, freemium) with channel partners and marketplace listings on Shopify App Store and Webflow Marketplace, and a value proposition that positions customer service as a revenue driver rather than a cost center — anchored by enterprise references including Sephora, Unilever, Atos, Kayak, MIT, Stanford, Flight Centre, Wembley, Parkdean Resorts, The Lanesborough London, and Stratco Australia.
Text firmographics
Firmographics- Name
- Text
- Legal name
- Text, Inc.
- Website
- https://text.com
- Company type
- Public
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Text (formerly LiveChat) is a publicly traded AI-powered customer service platform serving 40,000+ businesses across 150 countries. It offers AI agents, live chat, help desk, and chatbot products that autonomously resolve queries and convert customer conversations into revenue, anchored on Shopify and OpenAI integrations.
- Ownership category
- akta.pro rank
Where Text is headquartered
LocationHeadquarters
- HQ city
- Wroclaw
- HQ country
- Poland
- HQ region
- Europe
Offices2 records
Markets served
Text business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Licensing (SaaS): Cloud-based SaaS subscription model across multiple products (Text App, LiveChat, ChatBot, HelpDesk, KnowledgeBase). Recurring subscription revenue with tiered pricing based on features and seat count. Annual and monthly billing options.
- Partner Program Revenue: Solution Partners purchase services at 20% discount and resell to clients at self-determined pricing. Affiliates earn commission on referred paying clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free trial available with full feature access |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels3 records
Text product offering
Product offeringCore offering
Text provides an AI-powered customer service and sales platform that combines live chat, AI agents, help desk, and chatbot capabilities into a unified suite. The platform's AI agents autonomously resolve customer queries and identify conversion opportunities by analyzing behavioral signals, customer history, and in-session context. Products are delivered as cloud-based SaaS subscriptions serving e-commerce businesses and enterprise customer service teams across 150 countries.
Product overview
Text is a unified AI-powered customer service platform consisting of multiple integrated products: the core Text platform combining AI Agent and live chat capabilities (generating up to 5x more sales), complemented by Inbox for team focus and AI Help Desk for efficiency. The portfolio includes sub-brands LiveChat (real-time conversations), ChatBot (automated conversations), HelpDesk (ticketing), KnowledgeBase (self-service), Platform (developer tools), and OpenWidget (widget customization). All products share common integrations (Shopify, Salesforce, HubSpot, OpenAI) and positioning as customer service solutions evolving from cost centers to revenue drivers.
Differentiator
Problem solved
Functional benefit
Brands
- LiveChat: Real-time conversation platform that generates up to 5x more sales through AI-powered live chat
- ChatBot
- HelpDesk
- KnowledgeBase
- OpenWidget
- Platform
Products and services
- Text Unified AI-powered customer service platform combining live chat, AI agents, and help desk capabilities for businesses to convert support conversations into revenue.
- AI Agent Autonomous AI agent that profiles users in real time and proactively engages visitors showing conversion signals, delivering 266% higher conversion rates and a 74% AI resolution rate.
- LiveChat Real-time live chat platform that generates up to 5x more sales by combining behavioral signals, customer history, and in-session context to identify and act on conversion opportunities.
- Inbox Unified inbox feature that centralizes customer communications to keep customer service teams focused on revenue-generating activities.
- AI Help Desk AI-powered help desk solution that boosts team efficiency by 40% by automating ticket routing, categorization, and response suggestions.
- ChatBot Automated conversational interface product that generates leads and automates conversations across customer touchpoints.
- HelpDesk Ticketing and help desk management solution for team collaboration and customer support ticket handling.
- KnowledgeBase Knowledge-sharing system that allows companies to create and manage self-service content and documentation for customer support.
- OpenWidget Widget customization solution that allows businesses to create and customize communication widgets for their websites.
- Platform Developer platform offering APIs and tools for building custom integrations and solutions around Text's customer communication products.
- Text Shortcuts (Chrome Extension) Chrome extension for canned messages and text shortcuts to help customer service teams respond faster using pre-written templates.
Quantifiable outcome
- 266% improvement in order conversion rates
- +7 more outcomes
Companies that use Text
Customer profileNamed customers11 records
Segments3 records
Ideal customer profiles3 records
Text technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability7 records
Feature5 records
Text partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and major.
- ShopifycoreNative Shopify integration for AI selling agents, enabling e-commerce businesses to leverage Text's AI capabilities directly within their Shopify stores for customer service and sales automation.
- OpenAIcoreAI technology partnership for powering Text's AI agents and language model capabilities. OpenAI provides the underlying AI models for Text's conversational AI features.
- SalesforcemajorIntegration with Salesforce CRM platform for seamless customer data synchronization and unified customer view across platforms.
- HubSpotmajorIntegration with HubSpot marketing and sales platform for lead management and customer engagement synchronization.
- WhatsAppmajorText integration with WhatsApp for Business, enabling companies to provide customer service through WhatsApp messaging channel.
- Google CloudcoreCloud infrastructure provider hosting Text's services. Data centers located in US (Texas, Iowa) and EU (Frankfurt, Germany).
- AkamaicoreContent delivery network (CDN) and DDoS protection provider for Text's services, ensuring fast and secure content delivery.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Text competitors and assessment
Company assessmentDirect peers
- Tidio: SMB-focused live chat and AI chatbot platform targeting e-commerce merchants on Shopify and WooCommerce. Directly comparable customer segment, AI agent positioning, and PLG/Shopify-native distribution.
- Drift: Conversational marketing and sales platform (now part of Salesloft) focused on B2B and e-commerce. Highly comparable on proactive engagement, conversational sales, and integration with marketing/CRM platforms.
- Intercom: Direct competitor offering AI-powered customer service platform with Fin AI agent, in-product messaging, and help desk. Closely comparable on product (AI agents, live chat, helpdesk), target market (SMB to mid-market SaaS and e-commerce), and PLG motion.
Emerging players
- Ada: AI-native customer service automation platform focused on autonomous resolution and agentic AI. Comparable on AI agent technology and enterprise customer service use cases, with stronger enterprise focus than Text.
- Kustomer: AI-powered CRM and customer service platform with omnichannel messaging. Comparable on conversational AI for service and WhatsApp/messaging channel support, focused on mid-market enterprises.
Broad incumbents
- Freshworks (Freshdesk): Public SaaS vendor offering Freshdesk, Freshchat, and Freddy AI for customer service. Overlaps with Text's HelpDesk and ChatBot products and serves similar SMB-to-mid-market customers with broader suite.
- Zendesk: Broad incumbent in customer service software with Zendesk AI offering autonomous agents. Overlaps with Text across ticketing, live chat, and AI deflection but addresses larger enterprises and contact centers with broader suite.
- Salesforce Service Cloud: Enterprise-grade customer service platform with Einstein AI agents. Comparable AI-driven service capabilities, deep CRM integration, and enterprise target customers; serves as a broader incumbent rather than niche specialist.
- HubSpot Service Hub: HubSpot's customer service product integrated into its CRM platform. Overlaps with Text's HubSpot integration and addresses similar inbound-led e-commerce and SaaS customers; much larger suite.
Others
- Twilio (Flex + Conversations): Communications infrastructure provider offering messaging APIs, WhatsApp Business integration, and Twilio Flex contact center. Adjacent enabler for conversational commerce and customer service messaging that Text integrates with (WhatsApp).
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Text social profiles
Digital presenceText compliance and trust
Trust signalCompliance7 records
Text financial estimates
Financial estimateRevenue estimate
Valuation estimate
Text leadership team
Management profileNumber of profiles
Profiles3 records
Text subsidiaries and ownership
Company hierarchySubsidiaries6 records
Text funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Text M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Text
What does Text do?
Text provides an AI-powered customer service and sales platform that combines live chat, AI agents, help desk, and chatbot capabilities into a unified suite. The platform's AI agents autonomously resolve customer queries and identify conversion opportunities by analyzing behavioral signals, customer history, and in-session context. Products are delivered as cloud-based SaaS subscriptions serving e-commerce businesses and enterprise customer service teams across 150 countries.
Is Text a public or private company?
Text is a public company. It is classified as public and is currently operating.
When was Text founded?
Text was founded in 2002. It employs 251 to 500 people.
Where is Text based?
Text is headquartered in Wroclaw, Poland, in the Europe region.
How does Text make money?
Two revenue lines are on record. Subscription Licensing (SaaS) is the primary driver. The others are partner Program Revenue.
Who are Text's main competitors?
Direct peers on record are Tidio, Drift and Intercom. Emerging players are Ada and Kustomer. Broad incumbents are Freshworks (Freshdesk), Zendesk, Salesforce Service Cloud and HubSpot Service Hub. Twilio (Flex + Conversations) is listed as an others.
Does Text have an API?
Yes. Text offers an API for developers to build integrations and automate workflows. The API is referenced in the Terms of Use and Privacy Policy as 'Services API'. The Developer Program at developers.livechat.com allows partners and developers to access client personal data during authorized processing. Developer documentation is at developers.livechat.com/developer-terms.