What Virtudesk does

Virtudesk is a privately held US-based business services company founded in 2016 by Pavel Stepanov and headquartered in Bellevue, Washington. It specializes in providing Philippines-based virtual assistants to US businesses across more than a dozen verticals, with real estate as its primary segment. Service offerings span administrative, marketing, prospecting/inside sales, executive support, and transaction coordination roles, with hourly rates ranging from $9.55 to $13.30. The firm also operates a virtual call center business with usage-based pricing ($0.99/minute plus monthly base fees), flexible time-block hiring through "Virtudesk Lite," and an optional remote staff management service priced at $200 per team member per month. All VA engagements require a $450 setup fee and a 3-month minimum commitment.

The company has built two proprietary technology products that bundle with its service: Timedly, an in-house time-tracking platform offering screenshot monitoring, attendance tracking, and project management (also sold as standalone SaaS from $19.99/month); and Tymbl Dialer, a VoIP power dialer with SMS and US/Canada number assignment, sold as subscriptions from $9.99 to $79.99/month. The firm reports 1,000+ team members (predominantly remote VAs in the Philippines), a 12-person talent acquisition team, an in-house Learning Academy for VA training, and customer-facing features such as dedicated account managers, DISC assessment matching, FBI-grade background checks, and $1M cyber-insurance coverage.

Virtudesk's go-to-market is sales-led, driven by discovery calls and inside sales via a dedicated account management team, supplemented by content marketing through its Leverage podcast, webinars, blog, and free resource library. Named clients include Berkshire Hathaway, Compass, Keller Williams, Flyhomes, BAM (Broke Agent Media), and Ezlogz. The firm is bootstrapped with no disclosed external funding, and Pavel Stepanov serves as CEO and sole owner. Virtudesk has won multiple industry recognitions, including a 2022 Stevie Silver Award, 2022 Quartz Best Companies for Remote Workers, a Growjo Fastest Growing Company badge, and the 2024 Titan Business Award.

Name

Virtudesk

Legal name

Virtudesk Inc

Website

https://myvirtudesk.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Virtudesk is a privately held US-based firm founded in 2016 that provides Philippines-based virtual assistants across 12+ industries, along with proprietary time-tracking (Timedly) and VoIP dialer (Tymbl) software, serving US SMBs and enterprises primarily in real estate.

Ownership category

akta.pro rank

Headquarters

HQ city

Kirkland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Virtual Assistant Services: Subscription-based virtual assistant services with tiered hourly rates. Full-time packages at 40 hrs/week, part-time at 20 hrs/week, and Virtudesk Lite at 10 hrs/week. Starting at $9.55/hour for administrative/marketing roles.
2. Call Center Services: Per-minute billing at $0.99/min plus monthly base fees. Business Hours at $250/month or 24/7 Service at $1,499/month. Enterprise-level remote call center solutions.
3. Timedly Software Subscriptions: Time tracking software with tiered pricing: Starter at $19.99/month (up to 5 users), Standard at $29.99/month (up to 20 users), Pro at $49.99/month (up to 50 users).
4. Tymbl Dialer Subscriptions: VoIP power dialer platform with Tymbl Voice at $9.99/month, Tymbl Lite at $19.99/month, Tymbl Single Line at $59.99/month, and Tymbl Triple Line at $79.99/month.
5. Management Services: VA management service at $200/month per team member, providing productivity reviews, idle time monitoring, login/logout tracking, and task time assessment.

Pricing tiers

Go-to-market motion4 records

Distribution channels2 records

Marketing channels7 records

Core offering

Virtudesk provides remote virtual assistant staffing from the Philippines to US-based businesses, covering administrative, customer service, marketing, prospecting, executive, and transaction coordination roles across industries including real estate, healthcare, legal, property management, accounting, and logistics. The VA staffing is bundled with proprietary time-tracking (Timedly), VoIP dialing (Tymbl), enterprise call center services (per-minute plus monthly base), and dedicated staff management/oversight at $200/month per team member.

Product overview

Virtudesk is a virtual assistant services company offering a portfolio of interconnected business solutions. The core offering is Virtual Assistants who provide administrative, customer service, marketing, prospecting, executive support, and real estate transaction coordination across 12+ industries. This core service is supported by proprietary technology products: Timedly (in-house time tracking and employee monitoring software with screenshot capture and mobile app) and Tymbl Dialer (VoIP power dialer for sales prospecting). Additional services include Call Center Services (enterprise-level virtual call center with per-minute pricing) and Management Services (remote staff oversight). Virtudesk Lite offers flexible time-block hiring for short-term needs. All services leverage the Timedly platform for monitoring and accountability, while Tymbl provides integrated communication capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Timedly: Employee time tracking software with screenshot monitoring, attendance tracking, timesheet approval, task and project management, and user management features. Offered as a free service for Virtudesk clients.
• Tymbl

Products and services

• Virtual Assistants Well-trained, versatile, and experienced remote virtual assistants who provide administrative, customer service, marketing, prospecting, executive, and transaction coordination support to businesses across 12+ industries including real estate, healthcare, legal, accounting, and marketing.
• Call Center Services

Quantifiable outcome

• 92.45% client retention rate over 90-day evaluation window
• +3 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Smith.ai: Virtual receptionist and call-answering service that overlaps with Virtudesk's Call Center Services product line, particularly for SMBs needing inbound call handling and lead qualification.
• Pavago: Latin America-focused virtual assistant marketplace/staffing provider for SMBs, increasingly competing with Virtudesk for the same entrepreneurial customer segment with comparable subscription-based VA offerings.
• Time Etc: Long-standing US/UK virtual assistant service providing part-time and full-time VAs to small business owners, overlapping closely with Virtudesk's administrative and marketing VA tiers.
• Boldly: Premium virtual assistant agency offering US-based dedicated VAs to entrepreneurs and executives, competing head-to-head with Virtudesk on quality, pricing, and account-management-led service.
• Wing: Subscription-based virtual assistant service (founded as Wing) providing dedicated offshore VAs to startups and SMBs with similar pricing structure and target customer profile to Virtudesk.
• Belay: US-based virtual staffing company providing dedicated VAs to entrepreneurs and small businesses across roles very similar to Virtudesk's core offering, including executive, administrative, and bookkeeping support.
• Wishup: India-based virtual assistant and remote staffing company offering dedicated VAs to SMBs and enterprises, comparable to Virtudesk in offshore staffing model and tiered subscription pricing.

Broad incumbents

• Upwork: Large freelance marketplace where buyers can independently source virtual assistants; serves as a broader incumbent that competes with Virtudesk on price and flexibility, although it lacks the curated, dedicated-VA model.
• Fiverr: Global freelance services marketplace where SMBs can procure VA-style services on demand; provides a lower-touch, lower-cost alternative to Virtudesk's managed-VA model.

Regional players

• Outsource Philippines: Philippines-based BPO/VA staffing company serving Western SMBs; competes with Virtudesk in its core offshore talent market and overlaps on administrative and customer-support roles.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PL-glA4OszrtADtAd3_IQJpnki3Aq8o3U8
• Xx.com/virtudeskcom
• Facebookfacebook.com/virtudesk
• LinkedInlinkedin.com/company/virtudesk

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Virtudesk