ITS Partners
CoreX is a pure-play ServiceNow Elite Partner delivering consulting, implementation, AI enablement, and managed services to Global 2000 enterprises across seven vertical industries, including Financial Services, Manufacturing, Healthcare, and Energy & Utilities.
- Company typePrivate
- Founded1984
- HeadquartersGrand Rapids, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What ITS Partners does
CoreX is a pure-play ServiceNow Elite Partner that provides professional services built on the ServiceNow platform. The company has delivered more than 2,750 ServiceNow implementations and projects since its roots in the ServiceNow ecosystem in 2009, with a current employee base of 101–250. Its service portfolio spans four core lines: AI Empowerment/Enablement, Advisory & Organizational Change Management, Consulting & Implementation, and CoreXtend Managed Services, supplemented by innovation offerings such as AI Readiness, Custom App Development, Data Strategy, ERP Modernization, Jamf Integration, and Platform Integrations. CoreX also delivers proprietary solutions including HAMx (hardware asset management), SAMx (software asset management), VRx (vulnerability response), Back Office Blueprint, and OT Rapid Response.
The company serves Global 2000 enterprises across seven vertical segments — Energy & Utilities, Financial Services, Healthcare Payer & Provider, Life Sciences, Manufacturing, Retail, and Technology/Media/Telecommunications — implementing ServiceNow modules such as ITOM, HRSD, CSM, CRM, IRM, SecOps, SPM, S2P, Asset Management, and Operational Technology Management. AI is integrated throughout via dedicated ServiceNow AI capabilities (AI Strategy, AI Data Foundations, AI Workforce) and a recently established Agentic AI Laboratory in Guadalajara following the April 2025 acquisition of Volteo Digital.
CoreX monetizes through consulting/implementation engagements and recurring managed services contracts sold via direct enterprise field sales. It holds Elite Partner status and a seat on the ServiceNow Partner Advisory Council (2026), maintains 2,350+ lifetime certifications (360+ earned in the prior 12 months), and is staffed with Certified Technical and Certified Master Architects. The firm is privately held as an LLC with no disclosed parent company, outside investors, or public financials; pricing is not publicly disclosed.
ITS Partners firmographics
Firmographics- Name
- ITS Partners
- Legal name
- CoreX Group, LLC
- Website
- https://itsdelivers.com
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CoreX is a pure-play ServiceNow Elite Partner delivering consulting, implementation, AI enablement, and managed services to Global 2000 enterprises across seven vertical industries, including Financial Services, Manufacturing, Healthcare, and Energy & Utilities.
- Ownership category
- akta.pro rank
Where ITS Partners is headquartered
LocationHeadquarters
- HQ city
- Grand Rapids
- HQ country
- United States
- HQ region
- North America
Markets served
ITS Partners business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Consulting & Implementation Services: Consulting and implementation services for ServiceNow deployments, including AI enablement, advisory services, and organizational change management engagements
- Managed Services (CoreXtend): Ongoing managed services through CoreXtend offering to sustain and optimize ServiceNow platforms post-implementation
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
ITS Partners product offering
Product offeringCore offering
ITS Partners (doing business as CoreX) is a pure-play ServiceNow Elite Partner delivering consulting, implementation, AI enablement, organizational change management, and managed services around the ServiceNow platform. The firm supports enterprise clients across multiple verticals with proprietary offerings including HAMx, SAMx, VRx, OT Rapid Response, and Back Office Blueprint built on ServiceNow. The company provides end-to-end ServiceNow optimization from strategy and value discovery through post-implementation sustainment via its CoreXtend managed services practice.
Product overview
CoreX is a pure-play ServiceNow Elite Partner offering professional services rather than a standalone software product. The company provides a comprehensive portfolio of consulting, implementation, and managed services organized around the ServiceNow platform. Services include AI Enablement, Advisory & OCM, Consulting & Implementation, and CoreXtend Managed Services. The company has developed proprietary offerings including HAMx (Hardware Asset Management), SAMx (Software Asset Management), VRx (Vulnerability Response), Back Office Blueprint, and OT Rapid Response. CoreX delivers solutions across multiple ServiceNow modules including Asset Management (EAM & ITAM), CRM, CSM, HRSD, IRM, ITOM, ITx, SecOps, Source-to-Pay (S2P), SPM, and Operational Technology (OT) Management. The firm serves industries including Energy & Utilities, Financial Services, Healthcare, Life Sciences, Manufacturing, Retail, and Technology/Media/Telecommunications.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Enablement AI Empowerment service that helps organizations turn AI investments into enterprise advantage through strategy and implementation on the ServiceNow platform.
- Advisory & OCM Advisory and organizational change management services that align strategy and accelerate adoption of ServiceNow solutions for enterprise clients.
- Consulting & Implementation End-to-end ServiceNow consulting and implementation services for faster, scalable deployments, covering all major ServiceNow modules.
- CoreXtend Managed Services Ongoing managed services to sustain and optimize the ServiceNow platform post-implementation for enterprise customers.
- AI Readiness Service to assess and prepare organizations for AI adoption within the ServiceNow ecosystem.
- Custom App Development Custom application development services built on the ServiceNow platform to extend platform capabilities for specific enterprise needs.
- Data Strategy ServiceNow data strategy services to optimize enterprise data management and utilization across workflows.
- ERP Modernization Services to modernize traditional ERP systems using ServiceNow platform capabilities.
- Platform Integrations Integration services connecting ServiceNow with various enterprise platforms and systems, including Jamf for Apple device management.
- Value Discovery Value discovery sessions to identify and quantify ServiceNow implementation benefits for prospective enterprise clients.
- HAMx Comprehensive hardware asset lifecycle management solution built on the ServiceNow platform for tracking and managing hardware assets.
- SAMx Software asset management solution for license optimization and compliance within the ServiceNow platform.
- VRx Vulnerability identification and response automation solution within ServiceNow for managing security vulnerabilities.
- Back Office Blueprint Strategic blueprint for transforming back-office operations using ServiceNow platform capabilities.
- OT Rapid Response Rapid response solution for Operational Technology environments, part of ServiceNow AI Innovations for industrial and OT use cases.
Quantifiable outcome
- 2,750+ successful ServiceNow implementations and projects delivered
- +1 more outcomes
Companies that use ITS Partners
Customer profileNamed customers1 record
Segments7 records
Ideal customer profiles2 records
ITS Partners technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
ITS Partners partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ServiceNowflagshipCoreX is a Pure-Play ServiceNow Elite Partner and member of the ServiceNow Partner Advisory Council. The partnership involves deep collaboration on AI innovations, Agentic AI Lab development, and comprehensive ServiceNow implementation services. CoreX has roots in ServiceNow since 2009 and maintains Certified Technical and Master Architects on staff.
Scale indicators4 records
Recent moves7 records
Expansion highlights5 records
ITS Partners competitors and assessment
Company assessmentBroad incumbents
- Deloitte: Deloitte's ServiceNow practice is part of its enterprise transformation and risk advisory offerings, frequently competing with CoreX on Global 2000 ServiceNow engagements.
- Accenture: Accenture operates one of the largest ServiceNow practices globally as part of its broader SI portfolio; competes with CoreX for large ServiceNow transformation deals but at vastly greater scale.
- IBM Consulting: IBM Consulting delivers ServiceNow-enabled transformation as part of its hybrid-cloud and enterprise applications portfolio, frequently the incumbent on large enterprise accounts that CoreX targets.
- Cognizant: Cognizant offers a large ServiceNow practice (now including Thirdera), competing across implementation and managed services for enterprise ServiceNow deals.
Direct peers
- Crossfuze: Crossfuze is a ServiceNow Elite Partner specializing in implementation and managed services for IT, HR, and customer workflows, with similar vertical depth and a comparable boutique-firm profile.
- Thirdera (Cognizant ServiceNow Business): Thirdera was a pure-play ServiceNow Elite Partner acquired by Cognizant in 2024; it remains one of the closest analogs to CoreX in service mix and is now the dominant mid-market ServiceNow-only competitor at greater scale.
- Fruition Partners: Fruition is a long-standing ServiceNow Elite Partner (now part of Hexaware) offering cloud transformation services on the ServiceNow platform, directly comparable to CoreX's consulting-and-managed-services model.
- Slalom: Slalom is a global consulting firm with a sizeable ServiceNow Elite practice focused on enterprise transformation; comparable to CoreX in its ServiceNow-first delivery model and enterprise GTM.
- GlideFast Consulting: GlideFast is a pure-play ServiceNow Elite Partner providing consulting, implementation, and managed services across ITSM, CSM, HRSD, and other workflows—a near-direct boutique competitor to CoreX.
Others
- ServiceNow Professional Services: ServiceNow's own professional services arm delivers strategic implementations and advisory directly to Global 2000 customers and shapes the partner economics CoreX depends on; not a direct competitor but the most consequential ecosystem participant.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
ITS Partners social profiles
Digital presenceITS Partners financial estimates
Financial estimateRevenue estimate
Valuation estimate
ITS Partners leadership team
Management profileNumber of profiles
Profiles1 record
ITS Partners subsidiaries and ownership
Company hierarchySubsidiaries1 record
ITS Partners funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ITS Partners M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ITS Partners
What does ITS Partners do?
ITS Partners (doing business as CoreX) is a pure-play ServiceNow Elite Partner delivering consulting, implementation, AI enablement, organizational change management, and managed services around the ServiceNow platform. The firm supports enterprise clients across multiple verticals with proprietary offerings including HAMx, SAMx, VRx, OT Rapid Response, and Back Office Blueprint built on ServiceNow. The company provides end-to-end ServiceNow optimization from strategy and value discovery through post-implementation sustainment via its CoreXtend managed services practice.
Is ITS Partners a public or private company?
ITS Partners is a private company. It is classified as management employee owned and is currently operating.
When was ITS Partners founded?
ITS Partners was founded in 1984. It employs 101 to 250 people.
Where is ITS Partners based?
ITS Partners is headquartered in Grand Rapids, United States, in the North America region.
How does ITS Partners make money?
Two revenue lines are on record. Consulting & Implementation Services are the primary driver. The others are managed Services (CoreXtend).
Who are ITS Partners's main competitors?
Broad incumbents on record are Deloitte, Accenture, IBM Consulting and Cognizant. Direct peers are Crossfuze, Thirdera (Cognizant ServiceNow Business), Fruition Partners, Slalom and GlideFast Consulting. ServiceNow Professional Services is listed as an others.
Does ITS Partners have an API?
No public API is recorded for ITS Partners.