Trust My Group
Trust My Group is a UK-based B2B financial protection provider for the travel and hospitality industry, operating through two brands: Repayd (payment processing) and TMU Management (embedded insurance). It serves regulated, high-risk sectors across six countries.
- Company typePrivate
- Founded2011
- HeadquartersStamford, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Trust My Group does
Trust My Group is a UK-based B2B financial protection provider founded in 2011 and headquartered in Stamford, England. The company operates through two wholly-owned specialist brands: Repayd, a global merchant services platform purpose-built for the travel and hospitality industry (formerly Trust My Travel) offering secure payment processing, multi-currency pay-in/pay-out, safeguarded funds, and compliance with Package Travel Regulations; and TMU Management, an independent Managing General Agent (MGA) delivering embedded insurance products covering financial failure, chargebacks, and FX defaults for travel businesses, acquiring banks, and foreign exchange providers.
The underlying technology layer is the Infinity Platform (launched 2019), which combines payment processing with integrated risk analysis, supported by PCI DSS certification for data security. The group operates across six countries (UK, Canada, Spain, South Africa, USA, and UAE) with a team of 25+ employees.
Trust My Group earns revenue through two streams: transaction fees and merchant service charges from Repayd's payment processing, and recurring insurance premiums and coverage fees from TMU Management's MGA operations. The company follows a sales-led, quote-based B2B go-to-market targeting high-risk, regulated industries through direct outreach and partner channels. The group is founder-owned and bootstrapped, with no disclosed external funding; co-founders Will Plummer (CEO) and Matt Bush (CTO) continue to lead the organisation alongside Sami Doyle (CEO of TMU Management).
Trust My Group firmographics
Firmographics- Name
- Trust My Group
- Legal name
- Trust My Group
- Website
- https://trustmy.group
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Trust My Group is a UK-based B2B financial protection provider for the travel and hospitality industry, operating through two brands: Repayd (payment processing) and TMU Management (embedded insurance). It serves regulated, high-risk sectors across six countries.
- Ownership category
- akta.pro rank
Trust My Group industry classification
Industry- Product category
- Travel Payment Processing & Financial Protection
- NAICS
- Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)
- SIC
- Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Assistance & Claims Management Platforms (FNOL, TPA Tech) (THALALAF)
- akta.pro secondary industries
- Corporate Travel Consulting, Policy & Program Optimization (THAKACAL), Mid/Back Office & Accounting (ERP, Billing, Reconciliation, Reporting) (THALAGAA)
Keywords
Where Trust My Group is headquartered
LocationHeadquarters
- HQ city
- Stamford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices7 records
Markets served
Trust My Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Repayd Merchant Services: Global merchant services platform for travel and hospitality sectors providing payment processing, transaction handling, and safeguarded funds management. Revenue generated through transaction fees and merchant service charges.
- TMU Management Insurance Products: Embedded insurance products as a Managing General Agent (MGA), providing coverage for travel businesses, acquiring banks, and FX providers against financial failure, chargebacks, and defaults. Revenue derived from insurance premiums and coverage fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing for travel and hospitality businesses |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
Trust My Group product offering
Product offeringCore offering
Trust My Group delivers a connected ecosystem of financial protection for the travel, hospitality, payments, and foreign exchange sectors through two specialist brands: Repayd provides global merchant services including secure payment processing, multi-currency transactions, and safeguarded funds management; TMU Management operates as a Managing General Agent delivering embedded insurance products covering financial failure, chargebacks, and FX defaults. The underlying Infinity Platform integrates payment processing with risk analysis to support compliance with Package Travel Regulations.
Product overview
Trust My Group operates as a parent company unified around empowering resilience through financial protection. The ecosystem consists of two specialist brands: Repayd (the dedicated Travel Merchant Account platform for travel and hospitality payment processing) and TMU Management (the Managing General Agent providing embedded insurance products). The Infinity Platform serves as the underlying technology combining payment processing with integrated risk analysis. These products work together to deliver a connected ecosystem where Repayd handles secure payment and compliance needs while TMU Management provides insurance coverage for financial failure, chargebacks, and FX defaults across high-risk, regulated sectors.
Differentiator
Problem solved
Functional benefit
Brands
- Repayd: A dedicated global merchant services platform designed specifically for the travel and hospitality sectors, offering seamless, secure payment solutions tailored to industry needs. Formerly Trust My Travel.
- TMU Management
Products and services
- Repayd Dedicated global merchant services platform designed exclusively for the travel and hospitality industry. Formerly Trust My Travel, it offers secure payment processing, revenue protection, compliance management, and cross-border transaction support with multi-currency pay-in and pay-out capabilities for international travel businesses.
- TMU Management Independent Managing General Agent (MGA) delivering embedded insurance solutions across travel, foreign exchange, and payment institutions. Provides financial failure cover for travel businesses, chargeback protection for acquiring banks, and default cover for FX providers.
- Infinity Platform Proprietary platform combining payment processing with integrated risk analysis. Underpins the Trust My Group ecosystem by merging transaction handling with risk management for travel businesses.
- Trust My Group Insurance Product The company's own proprietary insurance product providing comprehensive coverage for travel businesses, addressing gaps left by standard trust account solutions.
Quantifiable outcome
- PCI DSS certified for data security standards
Companies that use Trust My Group
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
Trust My Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Trust My Group partnerships and signals
Strategic signalScale indicators4 records
Recent moves9 records
Expansion highlights5 records
Trust My Group competitors and assessment
Company assessmentEmerging players
- Battleface: Travel insurance technology provider creating customisable specialty travel-insurance products through an MGA-style model. Comparable to TMU Management for embedded travel-specific insurance distribution, particularly in adventure, business and niche travel segments.
- Qover: European embedded insurance orchestration platform enabling digital businesses to distribute insurance products via APIs. Directly comparable to TMU Management's MGA-embedded-insurance model for non-traditional distribution, though operating across multiple verticals rather than specialising in travel.
- Spotnana: Modern travel platform offering payment, booking and expense infrastructure for corporate travel. Overlaps with Trust My Group on travel payment processing and embedded financial services, though it focuses primarily on corporate TMCs and online booking rather than failure insurance.
- Setoo: Embedded insurance platform enabling digital platforms to integrate parametric and custom insurance products via API. Comparable to TMU's embedded-insurance value proposition for fintech and platform partners, with partial overlap in travel-adjacent use cases.
Regional players
- IntaSend: Africa-focused payment gateway serving travel, hospitality and SMEs with multi-currency and cross-border payment services. Comparable to Repayd for travel-merchant payments, particularly given Trust My Group's South African office and regional travel flows.
Direct peers
- Ixaris: Travel-focused payments platform offering multi-currency prepaid cards, virtual accounts and B2B payment solutions to travel merchants. Comparable to Repayd for cross-border, multi-currency payment infrastructure purpose-built for travel and hospitality businesses.
- Protected Trust Services: UK-based provider of trust accounts, financial protection and compliance services for the travel industry. Closely mirrors Trust My Travel/Repayd's original proposition of safeguarding customer payments under Package Travel Regulations, making it the most direct competitor in the travel trust-account niche.
Broad incumbents
- Worldpay: Large global payment processor serving travel, hospitality and high-risk merchants with acquiring and multi-currency services. Represents the broad-incumbent competitive threat to Repayd's specialised travel-merchant positioning, with substantially greater scale and enterprise reach.
- Trust Payments: Global payment services provider serving travel and other high-risk verticals with merchant acquiring and FX services. A broader incumbent in the same payment-processing space as Repayd and a Trust My Group customer, illustrating both partnership and competitive overlap.
- CFC Underwriting: Specialty insurance MGA underwriting a broad portfolio of niche commercial lines including travel-related products. Comparable to TMU Management as an established MGA model with strong carrier partnerships and embedded distribution capability, though at considerably greater scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Trust My Group social profiles
Digital presenceTrust My Group compliance and trust
Trust signalCompliance1 record
Trust My Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trust My Group leadership team
Management profileNumber of profiles
Profiles3 records
Trust My Group subsidiaries and ownership
Company hierarchySubsidiaries2 records
Trust My Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trust My Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trust My Group
What does Trust My Group do?
Trust My Group delivers a connected ecosystem of financial protection for the travel, hospitality, payments, and foreign exchange sectors through two specialist brands: Repayd provides global merchant services including secure payment processing, multi-currency transactions, and safeguarded funds management; TMU Management operates as a Managing General Agent delivering embedded insurance products covering financial failure, chargebacks, and FX defaults. The underlying Infinity Platform integrates payment processing with risk analysis to support compliance with Package Travel Regulations.
Is Trust My Group a public or private company?
Trust My Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Trust My Group founded?
Trust My Group was founded in 2011. It employs 11 to 50 people.
Where is Trust My Group based?
Trust My Group is headquartered in Stamford, United Kingdom, in the Europe region.
How does Trust My Group make money?
Two revenue lines are on record. Repayd Merchant Services are the primary driver. The others are TMU Management Insurance Products.
Who are Trust My Group's main competitors?
Emerging players on record are Battleface, Qover, Spotnana and Setoo. IntaSend is listed as a regional player. Direct peers are Ixaris and Protected Trust Services. Broad incumbents are Worldpay, Trust Payments and CFC Underwriting.
Does Trust My Group have an API?
No public API is recorded for Trust My Group.
What industry is Trust My Group in?
Trust My Group's product category is Travel Payment Processing & Financial Protection. Its primary akta.pro industry code is THALALAF, Assistance & Claims Management Platforms (FNOL, TPA Tech), with a secondary code of THAKACAL, Corporate Travel Consulting, Policy & Program Optimization. Its NAICS code is 524292 and its SIC code is 6411.