What BDG does

BDG, S.A. (Business Development Group) is a Central American IT services and software company founded in Guatemala in 2002, employing 550+ professionals across offices in Guatemala City (headquarters), Panama City (regional headquarters), Santo Domingo (Dominican Republic), and North Richland Hills, Texas. The company operates two interlocking businesses: a professional services arm covering IT outsourcing, custom software development, IT recruitment, corporate training, and ITIL consulting; and a proprietary software arm offering platforms tailored for the regional banking and enterprise market, including SIGMA-7 (BPM/CRM), ADONIS (BPM), M-Bank (mobile banking, 2M+ downloads), BDG Inter-B (international banking automation), BDG Corner Bank (banking correspondents), Supply+ (AI/RPA vendor management), and Ressolve (conversational analytics for Latin American Spanish).

The underlying technology stack spans Java, .NET, Oracle, Ruby on Rails, Python, PHP, mobile (Android, iOS, Ionic, React, Flutter), and integrates with SAP, Oracle Business Suite, UiPath, Atlassian, Creatio, Mulesoft, and Zendesk. RPA delivery is operationalized through a UiPath partnership that has deployed 1,200+ robots generating over $80M in cumulative customer savings. BDG follows CMMI standards for its 125+ developer software factory and ITIL frameworks for service delivery, with ISO 9001 certification and an in-progress ISO 27001 initiative.

The business model blends managed services outsourcing (long-term on-site staffing contracts, with 20 of the 25 largest companies in Guatemala as clients since 2002), project-based software development (2,000+ projects completed), platform licensing and implementation (proprietary and third-party), and recruitment/training fees. Pricing is quote-based across all streams with multi-year enterprise contracts. Go-to-market is direct enterprise field sales led by regional presidents and commercial managers in Guatemala and Panama, supplemented by certified-partner channel resale of third-party platforms.

Name

BDG

Legal name

BDG, S.A.

Website

https://bdgsa.net

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

BDG (Business Development Group) is a Guatemala-headquartered IT services and software company serving banks and large enterprises across Central America with IT outsourcing, custom software development, RPA, proprietary banking and BPM platforms, and certified partner implementations.

Ownership category

akta.pro rank

Headquarters

HQ city

Guatemala City

HQ country

Guatemala

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Outsourcing Services: Long-term IT outsourcing contracts providing software developers, infrastructure specialists, and helpdesk staff to enterprise clients. BDG has been an outsourcing partner for 20 of the 25 largest companies in Guatemala since 2002. Revenue is generated through monthly staffing fees based on the number and seniority of deployed professionals.
2. Custom Software Development: Turnkey development of web and mobile applications for clients across Central America, South America, and the Caribbean. BDG's software factory of 125+ developers delivers projects using CMMI standards and SCRUM methodology. Revenue generated through project-based contracts with fixed pricing for defined deliverables.
3. RPA Implementation and Automation: Implementation of robotic process automation solutions including robot deployment, integration with enterprise systems (SAP, Oracle), and ongoing automation consulting. BDG has delivered over $80M in savings for customers through 1,200+ operational robots. Revenue from project-based automation engagements.
4. BPM/CRM Platform Licensing (SIGMA-7, ADONIS): Licensing and implementation of BDG's proprietary BPM platforms (SIGMA-7 and ADONIS) for process management, customer service, and credit management. Platforms offered as modular solutions adapted to client needs, generating license and implementation fees.
5. Banking Solutions (M-Bank, BDG Inter-B, Corner Bank): Sale and implementation of mobile banking, international banking automation, and banking correspondent solutions to financial institutions in the region. Revenue from platform licensing and implementation services.
6. IT Recruitment Services: Specialized IT talent recruitment with a database of 15,000+ qualified candidates in Guatemala and Panama. Three-week recruitment process including assessments and technical exams. Revenue from successful placement fees.
7. Corporate Training: Instructor-led and e-learning training in software development, mobile development, ITIL, PMP, SCRUM, and other IT disciplines. Delivered at client offices and BDG facilities in Guatemala and Panama. Revenue from course fees per participant or corporate training contracts.
8. Creatio / Zendesk Platform Implementation: Implementation and customization of third-party low-code (Creatio) and customer service (Zendesk) platforms as a certified partner, providing configuration, integration, and ongoing support services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

BDG is an IT consulting and software development company that delivers proprietary software products and professional services to banks and enterprises across Central America, South America, and the Caribbean. Its offerings include custom software development, IT outsourcing, robotic process automation (RPA), BPM/CRM platforms (SIGMA-7, ADONIS), mobile and international banking solutions (M-Bank, BDG Inter-B, BDG Corner Bank), vendor management (Supply+), conversational analytics (Ressolve), IT recruitment, and corporate training.

Product overview

BDG (Business Development Group) is a Central American IT services and software company offering a portfolio of proprietary products and technology services. Their core products include SIGMA 7 (BPM/CRM platform), RPA (Robotic Process Automation with 1,200+ deployed robots), M-Bank (mobile banking), Adonis (process management), Supply+ (AI-powered vendor management), and Ressolve (conversational analytics). They also provide implementation services for partner platforms including Atlassian, Creatio, and Zendesk. Services span consulting (ITIL), web/mobile development, training, IT outsourcing, recruitment, and e-learning. The company operates from Guatemala with offices in Panama, USA, and Dominican Republic.

Differentiator

Problem solved

Functional benefit

Brands

• BDG Academy: Training division offering courses for Digital Transformation including software testing automation, enterprise architecture (TOGAF), and DevOps
• M-Bank
• BDG Inter-B
• BDG Corner Bank
• Ressolve

Products and services

• SIGMA-7 BPM/CRM Platform A modular, collaborative business process management and CRM platform that designs, automates, and optimizes business processes including customer service/contact center, credit factory, KYC/AML compliance, sales management, telemarketing, web chat, knowledge base, and self-service modules. Used by banks and large enterprises in Central America.
• RPA Solutions Robotic process automation technology that automates manual and repetitive tasks. BDG has implemented over 1,200 robots integrated with SAP and Oracle Business Suite, delivering over $80 million in customer savings, with robot costs equal to one-third of manual labor costs.
• M-Bank Mobile Banking Comprehensive mobile banking platform for iOS, Android, and Windows Phone supporting account management, transactions, branch geopositioning, chat with call center, notifications, card management, graphical dashboards, credit pre-qualifiers, email money transfers, and recurring payment scheduling. Achieved 2+ million downloads.
• BDG Inter-B International Banking System Complete web-based system for automating international banking operations including international transfers, correspondent transactions, collections, letters of credit, with advanced limit controls, AML compliance, and comprehensive reporting.
• BDG Corner Bank (Banking Correspondents) Solution enabling banks to open low-cost branches through authorized correspondents (pharmacies, hardware stores) with secure transaction controls, agent limit management, receipt printing, and reporting by correspondent and transaction type.
• ADONIS BPM Platform Process management, analysis, and optimization platform for digital strategy and compliance. Supports process documentation, quality management, digitalization/automation, customer journey mapping, audit and compliance, and SAP/ERP integration.
• Supply+ Vendor Management AI and RPA-powered vendor management solution that optimizes vendor management and automates invoice reception. Features centralized vendor management, real-time communication portal, advanced analytics, regulatory compliance, and operational cost reduction up to 72%.
• Ressolve Conversational Analytics Technology solution for analyzing spoken or written conversations at scale, particularly focused on Latin American Spanish. Applied to sales, collections, retention, customer service, and helpdesk interactions.
• Custom Web and Mobile Development CMMI-compliant software factory providing turnkey development for web and mobile applications using Java, Microsoft .NET, Oracle, Ruby on Rails, Python, PHP, and mobile frameworks including Android, iOS, Ionic, React, Flutter. Over 2,000 projects completed across Central America, South America, and the Caribbean.
• IT Outsourcing Long-term IT outsourcing providing software developers, infrastructure specialists, and helpdesk staff to enterprise clients. Over 125 engineers deployed on-site at client premises; BDG has been an outsourcing partner for 20 of the 25 largest companies in Guatemala since 2002.
• IT Recruitment Specialized IT talent recruitment with a database of 15,000+ qualified candidates in Guatemala and Panama. Three-week recruitment process including assessments, technical exams, and cultural fit evaluation, compared to industry standard of 5 months.
• Corporate Training Instructor-led training in software development, mobile development, ITIL, PMP, SCRUM, automated testing (Katalon, SonarQube, Appium), responsive web design, Big Data, Hadoop, SharePoint, SQL Server, Oracle, and CMMI. Delivered at client offices and BDG facilities in Guatemala and Panama.
• E-learning Platform Corporate e-learning system with flexible real-time content access, personalized learning modules, tracking and analysis tools, and unlimited scalability without additional infrastructure investment.
• ITIL Consulting ITIL compliance consulting and implementation services strengthening client support departments with gap analysis, recommendations, and implementation aligned with ITIL framework and ISO 9001/2008 standards.
• BDG Academy Digital transformation training academy offering courses in software testing automation, enterprise architecture (TOGAF framework), and DevOps fundamentals taught by industry experts.
• Atlassian Implementation Services Certified Atlassian partner services offering implementation and customization for the Atlassian suite including Jira Software, Jira Service Management, Confluence, Bitbucket, Trello, Jira Core, Bamboo, Status Page, and Opsgenie for project management, team collaboration, and process automation.
• Creatio Implementation Services Certified Creatio partner providing implementation, customization, configuration, and integration services for the low-code Creatio platform enabling rapid business application development, process automation, CRM, marketing, and sales management.
• Zendesk Implementation Services Certified Zendesk partner providing implementation services for the customer service platform, including messaging, AI automation, help center, AI agents, ticket management, agent workspace, voice, analytics, and workforce management to personalize customer experiences.

Quantifiable outcome

• Over $80 million in savings for customers through RPA implementations
• +7 more outcomes

Named customers23 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core.

• AtlassiancoreTechnology or IntegrationBDG is a certified Atlassian partner offering implementation and customization services for the Atlassian suite of products including Jira Software, Jira Service Management, Confluence, Bitbucket, Trello, Jira Core, Bamboo, Status Page, and Opsgenie. BDG provides project management, team collaboration, and process automation solutions using Atlassian tools.
• CreatiocoreTechnology or IntegrationBDG is a certified Creatio partner implementing the low-code platform for business application development, process automation, CRM, marketing, and sales management. BDG provides customization, configuration, and integration services using the Creatio platform for clients across Central America.
• ZendeskcoreTechnology or IntegrationBDG is a certified Zendesk partner providing implementation services for the customer service platform, including messaging, AI automation, help center, AI agents, ticket management, agent workspace, voice, analytics, and workforce management. BDG implements Zendesk solutions to help clients personalize customer experiences.
• UiPathcoreTechnology or IntegrationBDG is a UiPath partner providing RPA implementation services using the UiPath automation platform. BDG has deployed over 1,200 RPA robots integrated with enterprise systems including SAP and Oracle Business Suite, delivering over $80 million in customer savings.
• SAPcoreTechnology or IntegrationBDG integrates its RPA solutions with SAP enterprise systems as part of automation implementations. Over 150 robots have been integrated with SAP across BDG's client base.
• OraclecoreTechnology or IntegrationBDG integrates its RPA solutions with Oracle Business Suite as part of enterprise automation projects. Over 150 robots have been integrated with Oracle across BDG's client base.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Globant: Latin American-founded, NYSE-listed IT services and digital transformation firm with delivery centers across the region. Highly comparable to BDG in custom software development, RPA, and enterprise outsourcing, but at vastly larger scale and global reach.
• BairesDev: Latin American IT outsourcing and software development firm with a large talent bench across the region. Directly comparable to BDG in IT staff augmentation, custom development, and nearshore delivery, though BDG has a heavier banking-software focus.
• Thoughtworks: Global custom software development and digital transformation consultancy with deep engineering DNA. Closely comparable to BDG's CMMI/SCRUM software factory and agile delivery model, though serving larger enterprise clients globally.
• PSL Corp: Colombian nearshore software development and IT services firm serving North American clients. Comparable to BDG in staff augmentation, custom software, and RPA-enabled delivery for enterprise clients.

Broad incumbents

• Stefanini: Brazilian-founded global IT services, consulting, and digital transformation provider with strong LATAM delivery. Overlaps with BDG across custom software, RPA, IT outsourcing, and banking-industry work, but at much larger scale.
• Accenture: Global IT services and consulting giant with significant LATAM delivery presence. Competes with BDG on large enterprise outsourcing, digital transformation, and banking modernization deals, though at incomparably greater scale and brand.
• Cognizant: Global IT services provider with established banking and financial services practices. Overlaps with BDG in IT outsourcing, application development, and RPA/BPM work for enterprise clients, including financial institutions.
• Tata Consultancy Services (TCS): One of the largest global IT services firms with a deep banking, financial services, and LATAM presence. Competes with BDG on large enterprise IT outsourcing and digital transformation mandates across the region.
• Infosys: Global IT services and consulting firm with established LATAM delivery and financial services focus. Comparable to BDG across custom application development, outsourcing, and digital transformation for large enterprises.

Regional players

• Rootstack: Panama-based software development and IT services firm serving clients across the Americas. Closely comparable to BDG in geography, business model, and target customer (regional enterprises), though smaller and less product-led.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@BDG.International
• Facebookfacebook.com/EmpleosBDG
• Instagraminstagram.com/bdgsa/?hl=es-la
• LinkedInlinkedin.com/company/bdg-ca

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BDG