Telvista
Telvista is a US-based BPO and omnichannel contact center outsourcing provider headquartered in Dallas, Texas, serving enterprise clients across Energy, Financial Services, Government, Healthcare, Telecommunications, and E-retail from delivery centers in the USA, Mexico, South Africa, and India.
- Company typePrivate
- Founded1999
- HeadquartersDallas, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Telvista does
Telvista is a private, US-based business process outsourcing (BPO) provider headquartered in Dallas, Texas, that delivers omnichannel contact center solutions to enterprise clients across Energy, Financial Services, Government, Healthcare, Telecommunications, and E-retail verticals. Founded in 1997 (with conflicting source references to 1999), the company operates a four-country global delivery network spanning the USA, Mexico, South Africa, and India, employing 1,001-5,000 multilingual agents. Its core service catalog spans customer support and engagement, inbound and outbound sales, technical support, omnichannel routing across voice/email/chat/social, workforce management, recruiting and staffing, quality assurance, and reporting/analytics.
Underlying technology is a conventional BPO stack rather than a proprietary platform: NICE IEX Voice powers workforce management, Avaya provides voice and web-based data connectivity in a secure workspace, and Telvista has built automated CRM technology adapted to client contexts (e.g., a leading global convenience store chain). The company also markets a Telvista@Home remote agent delivery model, recognized as the #1 Best Home/Remote Agent Program by ContactCenterWorld Americas 2022.
Telvista generates revenue primarily through managed contact center service contracts priced on a quote basis per client scope and volume, supplemented by professional services around omnichannel, staffing, and recruiting. Sales is conducted via direct enterprise field engagement with a website-driven inbound motion for mid-market inquiries. Pricing is not publicly disclosed and contracts are typically multi-year. Named enterprise clients include a leading global car rental company (program scaled from 240 to over 600 agents over a 10-year partnership with 86-90% quality scores) and a global convenience store chain. Certifications include ISO 9001:2015, SOC 2, PCI, HIPAA, and MGCIC, enabling regulated-vertical work.
Telvista firmographics
Firmographics- Name
- Telvista
- Legal name
- Telvista, Inc.
- Website
- https://telvista.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Telvista is a US-based BPO and omnichannel contact center outsourcing provider headquartered in Dallas, Texas, serving enterprise clients across Energy, Financial Services, Government, Healthcare, Telecommunications, and E-retail from delivery centers in the USA, Mexico, South Africa, and India.
- Ownership category
- akta.pro rank
Telvista industry classification
Industry- Product category
- Business Process Outsourcing / Contact Center Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- General Customer Service (Order/Account/Inquiries) (BPAAABAA), Technical Support & Helpdesk Contact Centers (BPAAAAAI), Billing, Payments & Account Administration Centers (BPAAAAAF)
Keywords
Where Telvista is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Telvista business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Managed Contact Center Services: Full-service BPO offering including customer support, sales, and technical support delivered through contact centers. Revenue generated through long-term managed service contracts with enterprise clients.
- Omnichannel Solutions: Multi-channel customer engagement solutions spanning voice, email, chat, and social media channels. Provided as standalone channels or integrated omnichannel packages.
- Staffing and Workforce Services: HR and staffing services including recruiting and workforce management for contact center operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise managed services |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Telvista product offering
Product offeringCore offering
Telvista is a BPO and omnichannel contact center solutions provider that delivers outsourced customer support, inbound/outbound sales, and technical support services to enterprise clients across energy, financial services, government, healthcare, telecommunications, and e-retail verticals. Services are delivered through global contact centers in the USA, Mexico, South Africa, and India using integrated voice, email, chat, and social media channels, supported by workforce management, quality assurance, analytics, recruiting, and CRM automation capabilities.
Product overview
Telvista offers a unified BPO and contact center solutions platform with multiple integrated service modules. The core offering centers on Contact Center Solutions encompassing Customer Support & Engagement, Sales Services (inbound/outbound), and Technical Support. Supporting these are Omnichannel Solutions (voice, email, chat, social media), Reporting & Analytics, Quality Assurance, Workforce Management, and Recruiting Services. The company also provides specialized CRM Technology Solutions for automation. Services span five key industries: Energy, Financial Services, Government, Healthcare, and Telecommunications, with global delivery from the USA, Mexico, South Africa, and India.
Differentiator
Problem solved
Functional benefit
Products and services
- Contact Center Solutions Core BPO service providing omnichannel customer experience management across voice, email, chat, and social media channels, including customer support, inbound/outbound sales, and technical support capabilities, for enterprise clients in energy, financial services, government, healthcare, telecommunications, and e-retail.
- Omnichannel Solutions Integrated communication platform enabling consistent and seamless customer experiences across voice, email, chat, and social media channels, provided as standalone channels or integrated omnichannel packages to enterprise clients.
- HR and Staffing Services Talent acquisition, recruiting, staffing infrastructure, and workforce management services for sourcing qualified candidates and operating contact center teams, leveraging NICE IEX Voice workforce management for optimized scheduling and performance tracking.
- AI Enhanced Support (Reporting, Analytics, and Quality Assurance) Data analytics, reporting, and quality assurance services designed to drive informed business decisions, measure contact center performance metrics, and ensure consistent quality standards across customer interactions through monitoring, evaluation, and improvement processes.
- CRM Technology Solutions Automated CRM technology solutions designed to drive growth and operational efficiency for clients across various industries, leveraging process automation and customer management capabilities (e.g., deployment for a leading global convenience store chain).
Quantifiable outcome
- 87% score on clarity of speed, 90% score on friendliness, 88% score on agent ability to answer questions, 86% score on overall satisfaction
- +2 more outcomes
Companies that use Telvista
Customer profileNamed customers2 records
Segments6 records
Ideal customer profiles2 records
Telvista technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Telvista partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights4 records
Telvista competitors and assessment
Company assessmentDirect peers
- Alorica: Mid-to-large global BPO delivering inbound/outbound customer support, sales, and technical assistance from contact centers in the Americas, Asia, and Africa. Similar mix of omnichannel services and regulated-vertical exposure (financial services, healthcare, telecom).
- IBEX Limited: Omnichannel contact center and BPO provider with nearshore delivery from the Americas, the Caribbean, the Philippines, and South Asia. Closely comparable to Telvista in size, service mix (voice/digital CX, sales, support), and customer verticals.
- TaskUs: Digital-first BPO and CX provider delivering customer support, content moderation, and sales from nearshore/offshore delivery centers with strong presence in the Philippines and Latin America. Comparable in service mix and target verticals to Telvista.
- StarTek: Customer experience BPO operating omnichannel contact centers across the US, Latin America (including Mexico), the Philippines, and India. Overlaps with Telvista in nearshore Mexico delivery, voice/chat support, and verticals like telecom, financial services, and e-commerce.
Broad incumbents
- Teleperformance: World's largest omnichannel contact center and BPO operator serving enterprise clients across financial services, telecom, healthcare, and retail with voice and digital CX delivery. Directly comparable to Telvista in service mix and target verticals, but operates at materially larger global scale.
- Foundever (formerly Sitel Group/Sykes): Global CX/BPO provider formed from the merger of Sitel and SYKES, offering customer support, sales, technical support, and digital CX across nearshore and offshore sites. Directly comparable multi-country delivery footprint and vertical exposure to Telvista.
- TELUS International: CX/digital customer experience provider owned by TELUS, delivering omnichannel support, AI-enabled CX, and content moderation from nearshore and offshore centers. Comparable omnichannel/AI-augmented CX positioning to Telvista with broader scale and tech stack.
- TTEC (TeleTech Holdings): Large publicly-traded CX solutions and BPO company operating omnichannel contact centers with nearshore/offshore delivery across the Americas, Asia, and Africa. Overlaps directly with Telvista in enterprise customer support, sales, and verticals such as financial services and healthcare.
- Concentrix: Global CX/BPO and technology services provider delivering customer support, sales, technical assistance, and omnichannel engagement to enterprise clients in financial services, healthcare, telecom, and retail. Closely matches Telvista's vertical mix and managed services model.
Regional players
- Globaltek Cloud Solutions: Niche nearshore BPO/contact center operator serving US clients primarily from Latin America, focused on customer support, sales, and back-office services. Smaller and less diversified than Telvista but materially overlapping in delivery model and target enterprise clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Telvista social profiles
Digital presenceTelvista compliance and trust
Trust signalCompliance5 records
Telvista financial estimates
Financial estimateRevenue estimate
Valuation estimate
Telvista leadership team
Management profileNumber of profiles
Telvista funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Telvista M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Telvista
What does Telvista do?
Telvista is a BPO and omnichannel contact center solutions provider that delivers outsourced customer support, inbound/outbound sales, and technical support services to enterprise clients across energy, financial services, government, healthcare, telecommunications, and e-retail verticals. Services are delivered through global contact centers in the USA, Mexico, South Africa, and India using integrated voice, email, chat, and social media channels, supported by workforce management, quality assurance, analytics, recruiting, and CRM automation capabilities.
Is Telvista a public or private company?
Telvista is a private company. It is classified as unknown and is currently operating.
When was Telvista founded?
Telvista was founded in 1999. It employs 1,001 to 5,000 people.
Where is Telvista based?
Telvista is headquartered in Dallas, United States, in the North America region.
How does Telvista make money?
Three revenue lines are on record. Managed Contact Center Services are the primary driver. The others are omnichannel Solutions and staffing and Workforce Services.
Who are Telvista's main competitors?
Direct peers on record are Alorica, IBEX Limited, TaskUs and StarTek. Broad incumbents are Teleperformance, Foundever (formerly Sitel Group/Sykes), TELUS International, TTEC (TeleTech Holdings) and Concentrix. Globaltek Cloud Solutions is listed as a regional player.
Does Telvista have an API?
No public API is recorded for Telvista.
What industry is Telvista in?
Telvista's product category is Business Process Outsourcing / Contact Center Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56142 and its SIC code is 4899.