American Claims Management
American Claims Management is a U.S. third-party administrator providing multi-line claims administration (auto, liability, property, workers' compensation) plus investigation, managed care, and recovery services to insurance carriers, self-insured entities, and public-sector program managers.
- Company typePrivate
- Founded1988
- HeadquartersSan Diego, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What American Claims Management does
American Claims Management (ACM) is a third-party administrator founded in 1988 and headquartered in Carlsbad, California, providing multi-line claims administration for the U.S. insurance industry. The company administers claims across five core lines — Auto/Wheels, General Liability, Professional Liability, Property & Earthquake, and Workers' Compensation — serving insurance carriers, self-insured entities, public-sector organizations, and program managers through dedicated account managers and a 24/7 online claim-reporting portal. ACM operates three wholly-owned service subsidiaries that extend the value chain: Investigation Solutions (ISI) for field adjusting, surveillance, and Special Investigation Unit work; Marquee Managed Care Solutions for telephonic and field case management, provider relations, and utilization review; and Superior Recovery Services for claims-recovery collection. ACM's underlying technology consists of a proprietary claims platform supported by a 60-person internal IT team, incorporating AI and machine learning for claims resolution, and includes the SubroFy digital subrogation tool introduced in January 2022.
ACM's revenue model is service-fee based, generating revenue through managed-services and professional-services fees charged to insurance carriers and self-insured clients for claims handling, investigation, managed care, and recovery collection. The go-to-market is sales-led B2B, relying on relationship-based selling into carrier claims and program-manager channels, supported by content marketing through educational blog posts. ACM has historically operated as a subsidiary of Brown & Brown, Inc. (NYSE: BRO) and was acquired by Davies Group Ltd. in October 2023 (closing December 2023) as part of a four-business package with PGCS, USIS, and ICA representing approximately $100 million of combined annual revenue. ACM maintains industry certifications including URAC accreditation for Workers' Compensation Utilization Management and SSAE 18 compliance, and reports quantifiable outcome advantages including 61% less ultimate loss on closed indemnity claims versus WCIRB average and recovery results roughly double the industry average.
American Claims Management firmographics
Firmographics- Name
- American Claims Management
- Legal name
- American Claims Management
- Website
- https://acmclaims.com/
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- American Claims Management is a U.S. third-party administrator providing multi-line claims administration (auto, liability, property, workers' compensation) plus investigation, managed care, and recovery services to insurance carriers, self-insured entities, and public-sector program managers.
- Ownership category
- akta.pro rank
Where American Claims Management is headquartered
LocationHeadquarters
- HQ city
- San Diego
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
American Claims Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Third-Party Administration (TPA) Services: Claims administration fees for handling insurance claims across multiple lines including auto, general liability, professional liability, property, earthquake, and workers' compensation. Revenue generated through service fees charged to insurance carriers and self-insured entities.
- Investigation Services: Field investigation, surveillance, and Special Investigation Unit (SIU) services through subsidiary Investigation Solutions, Inc. Revenue from insurance and legal communities.
- Managed Care Services: Full service managed care solutions including telephonic case management, field case management, provider relations, and utilization management through Marquee Managed Care Solutions subsidiary.
- Recovery Services: Recovery collection services through Superior Recovery Services, identifying and pursuing recovery opportunities on claims.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels1 record
American Claims Management product offering
Product offeringCore offering
American Claims Management (ACM) is a third-party administrator that provides multi-line insurance claims administration services to insurance carriers, self-insured entities, program managers, and public sector organizations. ACM handles auto/wheels, general liability, professional liability, property and earthquake, and workers' compensation claims through its proprietary claims platform, supported by wholly-owned subsidiaries for investigation (Investigation Solutions), managed care (Marquee Managed Care Solutions), and recovery (Superior Recovery Services).
Product overview
American Claims Management (ACM) operates as a third-party administrator providing a comprehensive claims administration platform with specialized lines of business including Auto/Wheels, General Liability, Professional Liability, Property & Earthquake, and Workers' Compensation. The company supports its core claims platform with three key subsidiaries: Investigation Solutions (ISI) for field investigation and SIU services, Marquee Managed Care Solutions for managed care including case management and utilization management, and Superior Recovery Services for claims recovery. ACM also offers specialty programs for niche markets such as dealerships, public entities, and restaurants. The platform incorporates AI and machine learning for streamlined claims resolution, and includes digital tools like SubroFy for subrogation opportunities. Clients access services through a 24/7 online claim reporting portal.
Differentiator
Problem solved
Functional benefit
Products and services
- Workers' Compensation Claims Services Comprehensive workers' compensation claims management for insurance carriers and self-insured employers, featuring partnership approach with employers, proactive medical and disability management, and return-to-work programs. ACM reports resolving claims with 61 percent less ultimate loss on closed indemnity claims compared to WCIRB average.
- Auto/Wheels Claims Services Commercial and personal auto claims handling covering private passenger auto, commercial auto, trucking, ambulance, tourist and non-standard exposures, supported by adjusters, appraisers, and field investigators with 24-hour call center.
- General Liability Claims Services Liability claims management including initial investigation, coverage evaluation, subrogation, and fraud investigation through designated account managers for insurance carriers and self-insureds.
- Professional Liability Claims Services Coverage for D&O, E&O, Employment Practices, Medical Malpractice, and Veterinary Malpractice claims with defense direction through investigations, coverage analysis, and litigation management.
- Property & Earthquake Claims Services Commercial and residential property loss handling including catastrophe response for earthquakes, fires, hailstorms, and hurricanes, as well as inland marine and crime policy claims.
- Investigation Solutions (ISI) Multi-line field adjusting and investigation company providing nationwide field investigation, surveillance, Special Investigation Unit (SIU) services, and CAT handling expertise for insurance, legal, and self-insured communities.
- Marquee Managed Care Solutions Full service managed care solutions providing customized strategies for the insurance industry including Telephonic Case Management, Field Case Management, Provider Relations, Utilization Management, and Medical Bill Review. URAC accredited for Workers' Compensation Utilization Management.
- Superior Recovery Services Recovery collection company identifying and pursuing all recovery opportunities on claims, with results exceeding industry average by approximately 100%.
- SubroFy Digital subrogation tool designed to significantly increase identification of subrogation opportunities with a user-friendly interface that fits into the claims team's daily workflow.
- Specialty Programs Specialized claims solutions for niche markets including Dealerships, Business Owner's Policy (BOP), Habitational, Aftermarket Automobile, Restaurants, Public Entities, Middle Markets, Sovereign Nations/Tribal, Sports & Recreation, Auto Dismantlers, and Storage Facilities.
- Online Claim Reporting Portal 24/7 online claim reporting system enabling fast and easy claim submission with next business day callback from representatives across all lines of business.
Quantifiable outcome
- 61% less ultimate loss on closed indemnity claims
- +1 more outcomes
Companies that use American Claims Management
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
American Claims Management technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature3 records
American Claims Management partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered flagship, core and minor.
- Davies Group Ltd.flagshipACM was acquired by Davies Group Ltd. along with three other TPA businesses (PGCS, USIS, ICA) in a transaction expected to close December 2023. Davies is positioned to invest resources in technology enhancement, training, and development. Brown & Brown entered a long-term commercial relationship with Davies to leverage claims services capabilities.
- Investigation Solutions, Inc. (ISI)coreSubsidiary company providing multi-line field adjusting and investigation services including nationwide field investigation, surveillance, and Special Investigation Unit (SIU) services to the insurance, legal and self-insured communities.
- Marquee Managed Care SolutionscoreSubsidiary providing full service managed care solutions to the insurance industry including telephonic case management, field case management, provider relations, and utilization management with URAC accreditation for Workers' Compensation Utilization Management.
- Superior Recovery ServicesminorRecovery collection company identifying and pursuing recovery opportunities on claims with results exceeding industry average by close to 100%.
- Brown & Brown, Inc.coreFormer parent company. Brown & Brown sold ACM and three other TPA businesses to Davies while entering a long-term strategic commercial relationship to leverage Davies claims services capabilities for their brokerage operations. Brown & Brown is an insurance brokerage firm (NYSE:BRO) with 16,000+ teammates in 500+ locations worldwide.
Scale indicators7 records
Recent moves6 records
Expansion highlights4 records
American Claims Management competitors and assessment
Company assessmentDirect peers
- Crawford & Company: Crawford & Company is a leading global claims management and TPA firm with deep expertise in property, casualty, and workers' compensation claims administration. It is highly comparable to ACM in serving insurance carriers and self-insureds across multiple lines, with Maureen Seifert (ACM VP) having begun her claims career at Crawford.
- TRISTAR Insurance Group: TRISTAR is a TPA and insurance services firm specializing in multi-line claims administration, managed care, and risk management for carriers, program managers, and self-insureds. It is comparable to ACM in workers' comp, auto, and liability claims handling with national footprint.
- Sedgwick: Sedgwick is one of the largest global third-party claims administrators, providing claims management across workers' comp, auto, liability, and property lines to insurance carriers and self-insured employers. It is a direct competitor to ACM in multi-line TPA services, with overlapping customer base and comparable technology investment in claims automation.
- Gallagher Bassett Services: Gallagher Bassett is a large TPA providing claims administration, managed care, and loss control services to carriers, self-insureds, and public entities. It directly competes with ACM across workers' comp, auto, liability, and property lines, and serves a comparable customer base of insurance carriers and risk-bearing organizations.
- ESIS (Chubb): ESIS is the in-house third-party claims administrator business of Chubb, providing multi-line claims management and risk services to carriers, self-insureds, and brokers. ESIS directly overlaps with ACM in workers' compensation, auto, liability, and property claims handling for the insurance market.
- Broadspire (part of Sedgwick): Broadspire provides third-party claims administration and managed care services for workers' compensation, auto, and liability claims to carriers and self-insureds. It directly competes with ACM's multi-line TPA offering and managed care operations under Marquee Managed Care Solutions.
- CorVel Corporation: CorVel is a national TPA offering workers' compensation, auto, liability, and healthcare claims administration with proprietary technology and managed care services. It is directly comparable to ACM in workers' comp claims handling, utilization management, and integrated technology platforms.
Others
- CCC Intelligent Solutions: CCC is a major SaaS provider for the P&C insurance economy, including claims, repair, and total loss processing for auto insurers. CCC's auto claims software ecosystem is adjacent to ACM's Auto/Wheels claims operations and competes indirectly for technology and automation budgets at shared carrier customers.
- Mitchell International: Mitchell is a leading provider of technology, connectivity, and information solutions to the property/casualty claims and collision repair industries. While not a direct TPA competitor, Mitchell's claims management software is adjacent to ACM's ACM Claims Platform and SubroFy tools.
Broad incumbents
- Davies Group Ltd. Davies Group is a UK-headquartered global professional services and technology firm that acquired ACM in October 2023. Davies' Claims Solutions division offers broader international claims management and adjuster services; ACM now sits within this larger incumbent platform serving as its US TPA arm.
Market position
Weaknesses5 records
Competitive moat5 records
Key highlights6 records
Customer concentration
American Claims Management social profiles
Digital presenceAmerican Claims Management compliance and trust
Trust signalCompliance2 records
American Claims Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
American Claims Management leadership team
Management profileNumber of profiles
Profiles8 records
American Claims Management subsidiaries and ownership
Company hierarchySubsidiaries3 records
American Claims Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
American Claims Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about American Claims Management
What does American Claims Management do?
American Claims Management (ACM) is a third-party administrator that provides multi-line insurance claims administration services to insurance carriers, self-insured entities, program managers, and public sector organizations. ACM handles auto/wheels, general liability, professional liability, property and earthquake, and workers' compensation claims through its proprietary claims platform, supported by wholly-owned subsidiaries for investigation (Investigation Solutions), managed care (Marquee Managed Care Solutions), and recovery (Superior Recovery Services).
Is American Claims Management a public or private company?
American Claims Management is a private company. It is classified as corporate owned and is currently operating.
When was American Claims Management founded?
American Claims Management was founded in 1988. It employs 51 to 100 people.
Where is American Claims Management based?
American Claims Management is headquartered in San Diego, United States, in the North America region.
How does American Claims Management make money?
Four revenue lines are on record. Third-Party Administration (TPA) Services are the primary driver. The others are investigation Services, managed Care Services and recovery Services.
Who are American Claims Management's main competitors?
Direct peers on record are Crawford & Company, TRISTAR Insurance Group, Sedgwick, Gallagher Bassett Services, ESIS (Chubb), Broadspire (part of Sedgwick) and CorVel Corporation. Others are CCC Intelligent Solutions and Mitchell International. Davies Group Ltd. is listed as a broad incumbent.
Does American Claims Management have an API?
No public API is recorded for American Claims Management.