What MegaPath does

MegaPath, founded in 1996 and headquartered in Pleasanton, California, is a US-based facilities-based provider of cloud communications and managed network services targeting small, medium, and enterprise businesses. The company's product portfolio spans Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Hosted Voice (VoIP), SIP Trunks, Managed SD-WAN, Dedicated Internet Access, Broadband, Satellite Internet (Starlink), Managed WiFi, and POTS Line Replacement, with deep integration partnerships with Microsoft (Operator Connect for Teams Calling) and Cisco Webex Calling. Notably, the public-facing web presence and product information now route through Fusion Connect (megapath.com -> fusionconnect.com), and the operating entity is identified as a portfolio company of Morgan Stanley Investment Management, indicating that legacy MegaPath operations have been consolidated under the Fusion Connect brand.

The company monetizes through recurring subscription contracts (annual billing cadence, quote-based pricing) sold via a direct enterprise field sales motion, with dedicated account managers, a single point of contact model, and a customer support portal. Named enterprise customers include Chipotle, Jiffy Lube, Shake Shack, Wireless Vision, Ken Ganley Automotive Group, Community YMCA, Alicart Restaurant Group, Foresite Realty, Silver Eagle Beverages, and Hagerman Company, spanning QSR, automotive retail/service, wireless retail, nonprofit, real estate, manufacturing/distribution, and construction verticals. Historical strategic activity includes four acquisitions (TManage 2003, Netifice 2006, DSL.net 2009, Covad Communications 2010) and multiple funding rounds totaling approximately $191 million, the largest being a $165 million raise in 2012. The current business is supported by 251-500 employees, delivers 100% US-based services and support, and carries recognized third-party validation including G2 Best Support (Enterprise VoIP) 2026, Newsweek Most Admired Workplaces 2026, Silver Stevie 2025, and multiple 2025 Merit Awards.

Name

MegaPath

Legal name

Fusion Connect

Website

https://megapath.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

251–500 employees

Short description

MegaPath is a US-based facilities-based provider of cloud communications and managed network services (UCaaS, CCaaS, SD-WAN, hosted voice) serving small, medium, and enterprise businesses, now operating under the Fusion Connect brand as a Morgan Stanley Investment Management portfolio company.

Ownership category

akta.pro rank

Product category

Cloud Communications and Managed Connectivity Services

NAICS

Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (5415)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL), SIP Trunking & Voice Termination (HDAIAHAC)

Keywords

• Unified communications
• Managed network services
• Cloud communications
• Business connectivity
• Voice over IP

Headquarters

HQ city

Pleasanton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Unified Communications Services: Recurring subscription revenue from UCaaS, hosted voice, and Teams calling services
2. Managed Connectivity Services: Recurring managed network services including SD-WAN, dedicated internet access, and broadband connectivity
3. Contact Center Services: CCaaS solutions providing contact center capabilities on subscription basis

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

MegaPath (operating via Fusion Connect) is an end-to-end, facilities-based provider of cloud communications and managed connectivity services for small, medium, and enterprise businesses. It delivers Unified Communications as a Service (UCaaS), Hosted Voice (VoIP), Contact Center (CCaaS), Microsoft Teams Calling, SIP Trunks, and POTS line replacement, alongside Managed Network services such as SD-WAN, Dedicated Internet Access, Broadband, Satellite, and Managed WiFi.

Product overview

Fusion Connect offers a cloud communications and managed services platform. The core offering includes Unified Communications (UCaaS) combining video/voice conferencing, business calling, and file collaboration. Additional specialized services include Contact Center (CCaaS), Hosted Voice (VoIP), SIP Trunks, and connectivity services such as Managed SD-WAN, Dedicated Internet Access, and Managed WiFi. The platform integrates with Microsoft Teams and Cisco Webex for calling services. Note: This data appears to be from Fusion Connect's website accessed via MegaPath's partner link; MegaPath-specific product details are not available in this source.

Differentiator

Problem solved

Functional benefit

Products and services

• Unified Communications (UCaaS) Cloud-based unified communications platform combining video/voice conferencing, business calling, and file collaboration suites for enterprise and SMB customers.
• Hosted Voice (VoIP) Hosted business voice (VoIP) service replacing legacy on-premise PBX systems for enterprise customers.
• Microsoft Teams Calling Services Operator Connect integration for Microsoft Teams that delivers voice, text, and video calling services across any device for enterprise customers transitioning to Microsoft 365.
• Cisco Webex Calling Services Cloud-based business calling services integrated with Cisco Webex as part of the unified communications portfolio.
• Contact Center (CCaaS) Cloud-based contact center solution that provides customer service operations for enterprise clients on a subscription basis.
• POTS Line Replacement NFPA-72 compliant replacement service for legacy copper (POTS) phone lines targeting businesses needing to retire outdated copper infrastructure.
• SIP Trunks SIP trunking service that delivers IP-based voice connectivity for enterprise voice deployments.
• SMS/MMS Business Texting Business-grade SMS and MMS texting service for enterprise communication use cases.
• Managed SD-WAN Managed software-defined wide area networking service that optimizes site-to-site connectivity and network management across enterprise locations.
• Managed Network End-to-end managed network services providing business-class connectivity across enterprise sites.
• Dedicated Internet Access Dedicated internet access service delivering business-grade internet connectivity.
• Broadband Internet Business broadband internet service providing general-purpose internet connectivity.
• Satellite Internet (Starlink) Satellite internet service based on Starlink for business connectivity in locations where terrestrial broadband is unavailable.
• Wireless Access Wireless access service delivering cellular/wireless connectivity options for business sites.
• Managed WiFi Managed WiFi service providing business-grade wireless LAN deployment and management.
• Microsoft Licensing Microsoft licensing offering provided as an add-on service for customers adopting Microsoft 365 communications.
• VoIP eFax VoIP-based fax service enabling IP delivery of business fax communications.

Quantifiable outcome

• Highest-rated customer support experience by G2 in Enterprise VoIP Providers category
• +1 more outcomes

Named customers11 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationIntegration partner providing Microsoft Teams Calling Services through Operator Connect. Fusion Connect delivers voice, text, and video capabilities via Microsoft Teams platform. Supports Microsoft 365 transition projects for enterprise customers.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Microsoft (Teams Phone): Microsoft Teams Phone is the dominant enterprise UC client and a strategic integration partner via Operator Connect while also competing directly as a PSTN/UCaaS provider. Its market position defines the addressable opportunity for Operator Connect partners like Fusion Connect.
• Twilio: Twilio is a leading CPaaS and digital communications platform that competes in adjacent communications-enablement and messaging markets. While its model is more developer/API-centric than Fusion Connect's managed services, it represents a comparable communications-platform opportunity for enterprise customers.
• Cisco (Webex): Cisco is a broad incumbent in unified communications and conferencing via Webex and is both a Fusion Connect integration partner and a direct competitor in UCaaS, video conferencing, and contact center. The dual relationship makes Cisco a critical comparison point for enterprise communications stacks.
• Comcast Business: Comcast Business is a large US-based facilities-based provider of managed connectivity, UCaaS, and managed network services — directly comparable to MegaPath/Fusion Connect's network heritage and bundled enterprise offering. Comcast Ventures was also an investor in MegaPath historically.
• Lumen Technologies: Lumen provides enterprise networking, UCaaS, and managed connectivity services at much larger scale than Fusion Connect. It is a relevant incumbent comparable for the SD-WAN, dedicated internet, and SIP trunking portions of Fusion Connect's portfolio.

Direct peers

• 8x8: 8x8 is a direct UCaaS and CCaaS competitor offering cloud voice, video, contact center, and CPaaS services to mid-market and enterprise customers globally. The overlap with Fusion Connect in feature set, target segments, and recurring subscription model makes it a primary head-to-head competitor.
• Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS and CPaaS services to business customers and overlaps directly with Fusion Connect's hosted voice, SIP trunking, and UCaaS portfolio. It is particularly relevant for enterprise API and communications-enablement comparisons.
• RingCentral: RingCentral is a leading pure-play UCaaS and CCaaS vendor serving SMB through enterprise with a cloud communications platform nearly identical in scope to Fusion Connect's offerings, including voice, video, contact center, and SIP trunking. It is the most directly comparable competitor in the same product category and customer segment.
• Nextiva: Nextiva is a UCaaS and contact center provider targeting SMB and mid-market customers with bundled voice, video, and collaboration services. It competes with Fusion Connect in horizontal segments, particularly with a more self-service go-to-market motion.
• Five9: Five9 is a leading pure-play CCaaS vendor serving enterprise contact centers. It is a direct competitor within Fusion Connect's Contact Center (CCaaS) line of business for enterprise customer service operations.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MegaPath
• Facebookfacebook.com/MegaPathCorp
• LinkedInlinkedin.com/company/megapath

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds5 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MegaPath