Segware
Segware is a privately held Brazilian SaaS company, founded in 2001, that provides an integrated cloud-based alarm, video, and access-control platform with AI modules to security monitoring companies and condominiums across Brazil and Latin America.
- Company typePrivate
- Founded2001
- HeadquartersSão José, Brazil
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Segware does
Segware is a privately held Brazilian software company founded in 2001 that builds a platform for electronic security monitoring companies operating across Brazil, with stated intent to expand across Latin America following an October 2024 investment from Crescera Growth Capital Fund V (via ES Group S.A.). The company's flagship offering, SIGMA, is an integrated alarm management and monitoring system that consolidates alarm, video, access control, telephony, analytics, and insurance workflows into a single cloud-based interface, with mobile companion apps (My Security, VTR Mobile, OS Mobile) for end users and field operations. The platform integrates with more than 100 hardware manufacturers, giving monitoring centers a single operational layer across heterogeneous device fleets. AI is layered onto the platform through three named modules: SIGMA AI for predictive alarm analytics and process automation, Video AI for computer vision over surveillance feeds, and Access Concierge (PortarIA), marketed as the first AI concierge in the electronic security market.
Segware monetizes through a mix of subscription software licenses (SIGMA, Access, VMS, and additional modules), usage-based consumption pricing on its credit-based VMS and Access Concierge (under 1 real per interaction), and recurring insurance commissions through the Shield product. Distribution is executed via a direct enterprise sales motion with demo-led conversion, supplemented by a regional channel of integrators who implement and resell Segware solutions to security monitoring companies and, increasingly, to condominiums. The company has 101–250 employees, headquarters in Santa Catarina (Florianópolis) with a regional presence in São Paulo, and a named customer base of mid-sized Brazilian monitoring firms (Grupo Tecnoseg, Entri, Alltech, Monital Alarmes, MasterSeg, Sim Seguranca, Rotta Monitoramentos). No revenue, ARR, or ownership-stake figures are disclosed; the company's primary reported KPI signals are brand longevity (25 years) and ecosystem breadth (100+ hardware integrations).
Segware firmographics
Firmographics- Name
- Segware
- Legal name
- Segware
- Website
- https://segware.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Segware is a privately held Brazilian SaaS company, founded in 2001, that provides an integrated cloud-based alarm, video, and access-control platform with AI modules to security monitoring companies and condominiums across Brazil and Latin America.
- Ownership category
- akta.pro rank
Segware industry classification
Industry- Product category
- Electronic Security Monitoring Software
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Security Management Platforms Integration (PSIM/SOC, Command & Control) (BPAKAGAH)
- akta.pro secondary industry
- Physical Security IoT & Smart Building Security Integration (Sensors, BMS tie-ins) (BPAKAGAL)
Keywords
Where Segware is headquartered
LocationHeadquarters
- HQ city
- São José
- HQ country
- Brazil
- HQ region
- Latin America
Offices2 records
Markets served
Segware business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscriptions: Subscription-based software licenses for the Segware platform including SIGMA, Access, VMS, and other modules. Provides recurring revenue with different pricing tiers and billing cadences.
- Credit-Based Video Monitoring: VMS (Video Management System) offered via credit-based consumption model alongside fixed pricing options
- Insurance Packages (Shield): Residential, commercial, and condo insurance packages providing recurring revenue streams for monitoring centers
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | VMS with credit-based pricing |
| Subscription | Monthly | VMS with fixed price option |
| Usage-based | Pay-as-you-go | Access Concierge service |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
Segware product offering
Product offeringCore offering
Segware develops and sells a unified cloud-based software platform (the Sigma System) for electronic security monitoring companies and condominiums. The core products SIGMA (alarm management), Access (access control), VMS (video management), and Image (image monitoring) are sold on a SaaS subscription basis and complemented by AI modules (SIGMA AI, Video AI, Access Concierge), mobile apps, business analytics, telephony, marketing tools, and Shield insurance packages. The platform integrates with over 100 hardware manufacturers and is offered in Brazil and Latin America.
Product overview
Segware offers a unified platform-plus-modules architecture for electronic security companies in Brazil and Latin America. The core platform consists of SIGMA (alarm management), Access (access control), VMS (video management), and Image monitoring. These core products are complemented by AI-enhanced modules including SIGMA AI (predictive analytics for alarms), Video AI (computer vision), and Access Concierge (autonomous AI concierge). Additional modules cover mobile apps (My Security, VTR Mobile, OS Mobile), business tools (Analytics, Message, Voice), insurance services (Shield), and condo management (SCond by Segware). The ecosystem integrates with 100+ hardware manufacturers and operates on cloud-based infrastructure with AI-powered automations.
Differentiator
Problem solved
Functional benefit
Brands
- SIGMA: Sistema Integrado para Gestão e Monitoramento de Alarmes - the most comprehensive alarm management system in the market
- SIGMA AI
- My Security
- VTR Mobile
- OS Mobile
- Access
- Access Concierge
- SCond by Segware
- Video AI
- VMS
- Image
- Message
- Analytics
- Shield
- Voice
Products and services
- SIGMA Integrated Alarm Management and Monitoring System (Sistema Integrado para Gestão e Monitoramento de Alarmes) — the most complete alarm management platform in the market for security companies operating monitoring centers.
- SIGMA AI AI-powered alarm monitoring system with predictive analytics for smarter security event detection and automated response, including WhatsApp messaging and dispatch automations such as vehicle displacement and disarm-outside-hours rules.
- Access Access control system with Autonomous Reception and a condominium mobile application, positioned as the only access control with autonomous reception in the market for residential and commercial condominiums.
- Access Concierge (portarIA) AI-powered digital concierge (portarIA) service providing intelligent reception for condominiums and businesses, priced under 1 real per interaction with sub-1-second response.
- VMS Cloud-based Video Management System with flexible transmission and storage options, available via credit-based or fixed-price purchasing for security monitoring companies.
- Image Image monitoring service providing continuous visual surveillance to keep security companies' end customers safe.
- Video AI AI-powered video analytics delivering smarter, more alert, and precise monitoring through computer vision applied to surveillance video.
- Shield Insurance packages for residential, commercial, condominium, and apartment properties that provide monitoring centers with a recurring revenue stream, including bundled smart totem offerings.
- Analytics Business analytics module for tracking operational numbers and improving profitability at security monitoring companies.
- Message Marketing campaign management tool for creating campaigns to improve sales and customer relationships at security companies.
- Voice Integrated telephony solution with internal extensions, caller ID, and native softphone functionality for security monitoring operations.
- SCond by Segware Condominium management solution enabling simplified management and remote scalability for residential and commercial condominiums.
Quantifiable outcome
- Reduces operational costs through cloud-based infrastructure
- +2 more outcomes
Companies that use Segware
Customer profileNamed customers7 records
Segments2 records
Ideal customer profiles2 records
Segware technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability7 records
Feature5 records
Segware partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- 100+ Hardware ManufacturerscoreOver 100 hardware manufacturers integrated with Segware platform, providing broad ecosystem compatibility for alarm panels, cameras, access control devices, and other security hardware.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Segware competitors and assessment
Company assessmentDirect peers
- Genetec: Genetec provides Security Center, an integrated PSIM/unified platform combining video surveillance, access control, and intrusion detection for enterprise and monitoring center customers, directly competing with Segware Sigma.
- Alarm.com: Alarm.com offers a cloud-native SaaS platform for security monitoring, video, and access control with AI-driven analytics, mirroring Segware's recurring SaaS model and integrator channel.
- AxxonSoft: AxxonSoft delivers PSIM and video management software including AI-powered analytics for physical security operators, comparable to Segware Sigma and Video AI for monitoring centers.
- Eagle Eye Networks: Eagle Eye Networks provides cloud-based video surveillance with AI video analytics and a credit-based consumption pricing model, closely paralleling Segware's VMS and Video AI offerings.
- OpenEye: OpenEye offers cloud and hybrid video management systems for security monitoring centers with AI analytics, competing in the same cloud-VMS-and-AI category as Segware.
Emerging players
- Verkada: Verkada delivers a cloud-managed integrated security platform combining video, access control, and AI analytics on a single interface, intersecting with Segware's all-in-one platform vision but focused on enterprise end-customers.
- Qognify (Hexagon): Qognify offers enterprise incident management, PSIM, and video analytics for security operations centers, comparable to Segware's Sigma AI predictive analytics for monitoring centers.
Broad incumbents
- LenelS2 (Carrier): LenelS2's OnGuard and NetBox access control and PSIM platforms are part of Carrier's broader smart building portfolio, representing a broader-incumbent competitor to Segware's Access and integrated platform.
- Honeywell Pro-Watch: Honeywell's Pro-Watch integrated security management platform competes with Segware Sigma for enterprise security operations, though part of a much broader building technologies portfolio.
- Avigilon (Motorola Solutions): Avigilon, part of Motorola Solutions, provides video surveillance, access control, and AI analytics as part of a wider public safety and security portfolio, competing with Segware's VMS and Video AI.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks4 records
Key highlights7 records
Customer concentration
Segware social profiles
Digital presenceSegware compliance and trust
Trust signalCompliance1 record
Segware financial estimates
Financial estimateRevenue estimate
Valuation estimate
Segware leadership team
Management profileNumber of profiles
Segware funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Segware M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Segware
What does Segware do?
Segware develops and sells a unified cloud-based software platform (the Sigma System) for electronic security monitoring companies and condominiums. The core products SIGMA (alarm management), Access (access control), VMS (video management), and Image (image monitoring) are sold on a SaaS subscription basis and complemented by AI modules (SIGMA AI, Video AI, Access Concierge), mobile apps, business analytics, telephony, marketing tools, and Shield insurance packages. The platform integrates with over 100 hardware manufacturers and is offered in Brazil and Latin America.
Is Segware a public or private company?
Segware is a private company. It is classified as venture growth investor backed and is currently operating.
When was Segware founded?
Segware was founded in 2001. It employs 101 to 250 people.
Where is Segware based?
Segware is headquartered in São José, Brazil, in the Latin America region.
How does Segware make money?
Three revenue lines are on record. SaaS Subscriptions are the primary driver. The others are credit-Based Video Monitoring and insurance Packages (Shield).
Who are Segware's main competitors?
Direct peers on record are Genetec, Alarm.com, AxxonSoft, Eagle Eye Networks and OpenEye. Emerging players are Verkada and Qognify (Hexagon). Broad incumbents are LenelS2 (Carrier), Honeywell Pro-Watch and Avigilon (Motorola Solutions).
Does Segware have an API?
No public API is recorded for Segware.
What industry is Segware in?
Segware's product category is Electronic Security Monitoring Software. Its primary akta.pro industry code is BPAKAGAH, Security Management Platforms Integration (PSIM/SOC, Command & Control), with a secondary code of BPAKAGAL, Physical Security IoT & Smart Building Security Integration (Sensors, BMS tie-ins). Its NAICS code is 541512 and its SIC code is 7373.