What Five Star Call Centers does

Five Star Call Centers, operating under the corporate identity Five Star Solutions, is a Sioux Falls-headquartered business process outsourcing (BPO) provider founded in 1986 with 501–1,000 employees. The company delivers multi-channel customer experience services — including inbound call center support, technical support, staffing, dispatch, data entry, business continuity, and rebadging — through onshore, nearshore, and offshore delivery centers, and serves regulated industries including healthcare, fintech, government, insurance, retail/ecommerce, travel/hospitality, and technology. Compliance frameworks aligned to SOC 2 Type 2, PCI DSS, and HIPAA underpin its regulated-industry positioning, with multi-shore delivery enabling flexibility on cost, quality, and data residency requirements.

The platform combines human agents with AI-powered tools (AI Self Service, quality automation, agent-assist, and real-time analytics) and is supported by an adjacent CX consulting practice covering strategy, management, digital transformation, and speaking engagements. Five Star earns revenue through subscription-based managed BPO contracts and professional services, with quote-based enterprise pricing tied to volume, complexity, compliance, and delivery location. Go-to-market is consultative and enterprise-focused, executed via demo requests, CX strategy consulting, content marketing, and case-study-driven demand generation, with Troy Holt serving as COO and Vice President of Operations.

Name

Five Star Call Centers

Website

https://fivestarcallcenters.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Five Star Call Centers (Five Star Solutions) is a Sioux Falls-headquartered BPO provider delivering multi-channel customer experience, technical support, dispatch, and back-office services across onshore, nearshore, and offshore delivery centers, serving regulated industries including healthcare, fintech, government, and insurance.

Ownership category

akta.pro rank

Product category

Call Center Outsourcing

NAICS

Telephone Call Centers (56142)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Call center outsourcing
• Customer experience services
• Business process outsourcing
• Technical support services
• Contact center solutions

Headquarters

HQ city

Sioux Falls

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Managed Services / BPO Contracts: Managed business process outsourcing services where Five Star provides dedicated or shared customer support teams operating as an extension of the client's organization. Contracts typically involve ongoing service delivery with pricing based on seats, volume, or hybrid models.
2. Staffing and Dispatch Services: Specialized staffing solutions for call center operations including dispatch services, temporary staffing, and workforce augmentation for clients requiring additional capacity or specialized skills.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Five Star Call Centers (operating as Five Star Solutions) is a multi-site, Level 1 PCI certified business process outsourcing provider that delivers outsourced customer support, technical assistance, staffing, dispatch, data entry, business continuity, rebadging, and AI-powered self-service solutions to enterprises in regulated industries. The company operates through onshore, nearshore, and offshore delivery centers and complements its call center operations with CX strategy, management, digital CX/AI, and consulting services.

Product overview

Five Star Call Centers operates as a unified call center outsourcing platform offering a comprehensive suite of services organized into three main categories: Core Call Center Solutions (Inbound Call Center Services, Technical Support, Staffing, Dispatch, Data Entry, Business Continuity, Rebadging, and AI Self Service), CX Support consulting services (Strategy, Management, Digital CX & AI, Consulting, and Speaking Engagements), and multi-location delivery options (Onshore, Nearshore, and Offshore Outsourcing Centers). The platform is powered by intelligent automation and AI-powered tools that enhance agent performance and customer experience across all service offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Call Center Services Inbound customer care handling incoming customer inquiries, support requests, and issue resolution across multiple channels for enterprise clients.
• Technical Support Outsourced technical support services for product and software CX, including scalable product support and SaaS customer assistance delivered through trained specialists.
• Staffing Call center staffing solutions providing experienced agents for customer support operations and workforce augmentation.
• Dispatch Outsourced dispatch services managing real-time scheduling, routing, and communication for field operations including logistics and utility workflows.
• Data Entry Back-office data entry services for processing, managing, and organizing customer and business data.
• Business Continuity Business continuity services ensuring uninterrupted customer support operations during disruptions.
• Rebadging Rebadging services allowing organizations to transition their customer support operations under the Five Star brand.
• AI Self Service AI-powered self-service solutions enabling digital-first support and reducing call and ticket volume through automated resolution.
• CX Strategy Customer experience strategy consulting to help organizations design and optimize their CX programs.
• CX Management Operational management services for running and optimizing call center operations.
• Digital CX & AI Digital transformation and AI integration consulting for modernizing customer experience operations.
• CX Consulting General consulting services for customer experience optimization and improvement.
• Speaking Engagements Expert speaking services on customer experience topics and industry trends.

Quantifiable outcome

• 50% self-service resolution rate achieved by clients
• +3 more outcomes

Named customers1 record

Segments8 records

Ideal customer profiles8 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• TTEC: Large global CX/BPO operator offering inbound, technical support, AI/digital, and consulting services to enterprise clients across regulated verticals, with onshore/nearshore/offshore delivery — directly comparable to Five Star's outsourced CX model.
• Foundever (formerly Sitel/Sykes): Major CX outsourcing provider (formerly Sitel/SYKES) offering customer support, technical assistance, and digital CX services to enterprise clients worldwide, with comparable onshore/nearshore/offshore delivery and vertical breadth.
• IBEX Limited: Mid-tier CX outsourcing provider with onshore/nearshore/offshore delivery capabilities, serving enterprise clients in financial services, healthcare, retail and tech — comparable business model and vertical mix to Five Star.
• TaskUs: Mid-sized publicly-traded CX BPO specializing in trusted customer experience services, content moderation, and AI-enabled support for technology, fintech, healthcare and e-commerce clients — overlapping Five Star's tech and regulated-vertical focus.
• Teleperformance: Global leader in outsourced customer experience management, operating onshore/nearshore/offshore centers across 90+ countries with AI-augmented platforms — a direct comparator to Five Star's multi-shore, AI-enabled BPO platform.
• Startek: Mid-tier global CX BPO with onshore, nearshore and offshore delivery, providing customer management, technical support and digital solutions to enterprise clients in similar verticals as Five Star.
• Alorica: Privately-held global customer experience outsourcing provider delivering voice, digital, and AI-augmented support from onshore/nearshore/offshore centers; comparable in size, model and multi-vertical focus to Five Star.
• Concentrix: One of the largest customer experience BPO providers globally, serving enterprise clients across healthcare, financial services, technology, retail, and government with a mix of voice, digital, and AI-enabled support, mirroring Five Star's vertical and delivery model.

Emerging players

• Helpware: Mid-sized CX and back-office BPO provider offering voice, chat, and digital support with operations across the U.S., Latin America, and Eastern Europe — a smaller, growth-stage peer with comparable multi-shore delivery.
• Arise (virtual platform): Virtual call center platform connecting enterprise brands with distributed agents for customer service and CX delivery — a differentiated, technology-led model addressing the same outsourced customer support market as Five Star.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@fivestarcx
• Facebookfacebook.com/FiveStarCallCenters
• LinkedInlinkedin.com/company/116905
• Instagraminstagram.com/fivestarsolutionscx
• Xx.com/FiveStarCalls

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Five Star Call Centers