Integrated Family Services

What Integrated Family Services does

Integrated Family Services is a private, for-profit mental health services provider headquartered in Ahoskie, North Carolina, founded in 2003 and employing between 101 and 250 people. The organization delivers mental health and crisis intervention services across eastern North Carolina counties, currently operating in 10 counties with publicly stated expansion plans to 27 counties by April 2026 and eventually statewide. Its core operational function centers on Mobile Crisis Teams that respond to mental health crisis calls routed through the 988 Lifeline.

The company's most visible recent activity is participation in a $1.5 million Mobile Crisis Dispatch pilot program announced in March 2026 and funded by the North Carolina Department of Health and Human Services. The pilot is administered by Trillium Health Resources, the state's Local Management Entity, and managed operationally by REAL Crisis Intervention, Inc., with Easterseals PORT Health as an additional delivery partner. The program's stated objective is to improve real-time dispatch of Mobile Crisis Teams when someone experiencing a mental health crisis calls the 988 Lifeline. This pilot sits inside the broader $835 million mental health funding package approved by the North Carolina General Assembly in 2023, suggesting the company's growth is closely tied to state-administered crisis response contracts.

From a business model perspective, revenue mechanics are not publicly disclosed. The company does not appear to monetize through disclosed direct-to-consumer pricing; rather, it delivers services through government and intermediary partnerships, which implies a contract- and grant-based revenue model tied to state behavioral health funding. No productized technology, proprietary software, or AI-enabled capabilities are described in the available sources, and the organization appears to function primarily as a clinical services provider rather than a technology platform. Strategic positioning is therefore best characterized as an embedded regional behavioral health services operator scaling within a state-funded crisis response infrastructure.

Name

Integrated Family Services

Website

https://integratedfamilyservices.net

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Integrated Family Services is a North Carolina-based mental health services provider that operates Mobile Crisis Teams across eastern NC counties. The firm partners with REAL Crisis Intervention, Easterseals PORT Health, and Trillium Health Resources on a $1.5M NC DHHS-funded pilot to coordinate 988 Lifeline crisis dispatch.

Ownership category

akta.pro rank

Product category

Mental Health Services

NAICS

Other Individual and Family Services (624190), Other Individual and Family Services (62419), Individual and Family Services (6241)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Family Resource Centers & Wraparound Support Services (EDACALAH)

akta.pro secondary industry

Family & Parenting Support Services (BPAGAEAC)

Keywords

• Mental health services
• Crisis intervention
• Behavioral health
• Mobile crisis response
• Community mental health

Headquarters

HQ city

Ahoskie

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations

Core offering

Integrated Family Services is a mental health service provider that delivers crisis response services through Mobile Crisis Teams dispatched via the 988 Lifeline. The organization operates as a partner in the Mobile Crisis Dispatch pilot program across eastern North Carolina counties, collaborating with REAL Crisis Intervention, Easterseals PORT Health, and Trillium Health Resources to coordinate real-time crisis intervention for individuals experiencing mental health emergencies.

Product overview

Integrated Family Services is a mental health and crisis response service provider. Based on available sources, the organization participates in the Mobile Crisis Dispatch pilot program through Trillium Health Resources, partnering with REAL Crisis Intervention, Inc. and Easterseals PORT Health to improve real-time dispatch of Mobile Crisis Teams when individuals experiencing mental health crises call the 988 Lifeline in eastern North Carolina counties.

Differentiator

Problem solved

Functional benefit

Products and services

• Mobile Crisis Dispatch Program A mental health crisis response service that improves real-time dispatch of Mobile Crisis Teams when individuals experiencing a mental health crisis call the 988 Lifeline. Currently operating in 10 eastern North Carolina counties with planned expansion to 27 counties by April and eventually statewide. Targeted at individuals in mental health crisis situations.

Quantifiable outcome

• Improved real-time dispatch of Mobile Crisis Teams when someone experiencing a mental health crisis calls the 988 Lifeline

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and flagship.

• REAL Crisis Intervention, Inc.coreStrategic or Co-development Partner · 7 March 2026REAL Crisis Intervention, Inc. is the managing entity of the Mobile Crisis Dispatch pilot program. They operate the real-time dispatch system for Mobile Crisis Teams in response to 988 Lifeline calls. The organization leads program operations in eastern North Carolina counties.
• Easterseals PORT HealthcoreStrategic or Co-development Partner · 7 March 2026Easterseals PORT Health is a partner in the Mobile Crisis Dispatch pilot program, collaborating with Integrated Family Services to provide mental health crisis response services across eastern North Carolina counties.
• Trillium Health ResourcesflagshipStrategic or Co-development Partner · 7 March 2026Trillium Health Resources is administering the $1.5 million Mobile Crisis Dispatch pilot program on behalf of the North Carolina Department of Health and Human Services. The program is designed to improve real-time dispatch of Mobile Crisis Teams through the 988 Lifeline system.
• North Carolina Department of Health and Human ServicesflagshipStrategic or Co-development Partner · 7 March 2026The North Carolina Department of Health and Human Services announced the $1.5 million Mobile Crisis Dispatch pilot program as part of the NC General Assembly's $835 million mental health funding package approved in 2023. They are the government entity overseeing statewide mental health crisis response initiatives.

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Easterseals PORT Health: A North Carolina-based behavioral health and human services nonprofit. It is both a partner of Integrated Family Services on the Mobile Crisis Dispatch pilot and a direct competitor for LME/MCO and state-funded mental health contracts across eastern NC.
• REAL Crisis Intervention, Inc. The managing entity of the Mobile Crisis Dispatch pilot in eastern NC, operating the real-time dispatch platform for 988 Lifeline calls. Operates in the same crisis-response category as Integrated Family Services and shares the same customer base.
• Trillium Health Resources: The LME/MCO that administers public mental health, substance use, and developmental disability services across eastern NC. Both a payer/customer and a coordinator of crisis-response providers, making it the most strategically aligned peer.
• RHA Health Services: A large North Carolina behavioral health and IDD provider serving similar populations (mental health, substance use, crisis services). Competes for the same state contracts and LME/MCO referrals across eastern NC.
• Monarch (NC): A North Carolina behavioral health and IDD services provider offering crisis, outpatient, and residential services. Operates across overlapping geographies in NC and competes for similar Medicaid-funded contracts.
• Coastal Horizons Center: A southeastern NC behavioral health and substance use provider that also delivers crisis response services. Comparable in scale, mission, and customer base to Integrated Family Services.
• RI International: A national behavioral health organization specializing in crisis services, including mobile crisis response and 988-related operations. Comparable in service line (mobile crisis dispatch) and in operating model (partnership-driven, state-funded).

Regional players

• CenterPoint Human Services: An LME/MCO serving parts of central/western NC. Comparable in service mix (mental health, IDD, crisis) but geographically adjacent rather than overlapping, providing a useful benchmark for LME/MCO-aligned service delivery.

Broad incumbents

• Vibrant Emotional Health: The national administrator of the 988 Suicide & Crisis Lifeline. Comparable as the backbone infrastructure with which Integrated Family Services integrates to deliver mobile crisis response services.

Others

• Behavioral Health Services North Carolina (contractors under LME/MCOs): A long tail of small-to-mid NC behavioral health providers delivering crisis, outpatient, and community-based services under LME/MCO contracts. Collectively they represent the competitive set Integrated Family Services must outperform to expand county coverage.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/intgrtfamsrvc
• Facebookfacebook.com/IntegratedFamilyServices
• LinkedInlinkedin.com/company/integrated-family-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Family Services