Digital Network Solutions

Name

Digital Network Solutions

Legal name

Digital Network Solutions, LLC

Website

https://dnsms.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

DNS Security Appliances (HDAFAFAK)

akta.pro secondary industries

Resilient DNS, Traffic Management & Global Load Balancing (HDABAIAI), DNS Security & Protective DNS (HDADABAF)

Keywords

• Managed IT services
• Network security solutions
• VoIP phone systems
• Data backup recovery
• Cybersecurity compliance

Headquarters

HQ city

Gulfport

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services including remote monitoring, security management, backup services, and ongoing IT support delivered through the Managed Agent platform and various security packages. Revenue generated through monthly per-device fees.
2. VoIP Phone Services: DNS ConnectWare VoIP hosted phone service generating monthly recurring revenue from user/extension platform licenses, web fax, and physical fax services. Includes free phone hardware with 3-year contract commitments.
3. Hardware and Equipment Sales: Sales of computers, servers, workstations, laptops, monitors, printers, network equipment, security cameras, and VoIP phone systems. Revenue generated through one-time product sales as a Dell Premier Partner.
4. Email and Web Hosting Services: Managed email hosting services through Microsoft 365 or local email servers, and web hosting services with guaranteed 99.9% uptime. Monthly recurring revenue for hosting management.
5. Software Sales and Support: Sales and support for various software including EHR systems, TABS3 Billing, time and billing software, Microsoft Office 365, and other business applications. Includes reseller relationships with various software vendors.
6. Professional Services - Project Management: IT project management services including equipment relocations, internet service transfers, phone deployments, and cabling for new buildings. Revenue generated through consulting and implementation project fees.
7. Cabling and Security Camera Installation: Network cabling installation and security camera system installation services for small facilities to large buildings. Revenue generated through one-time installation services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Digital Network Solutions (DNS) is a veteran-owned managed IT services provider on the Gulf Coast offering remote and on-site IT support, network security, cybersecurity (EDR/MDR), DNS ConnectWare hosted VoIP, backup and recovery, IT project management, cabling, security cameras, email and web hosting, and software reselling (Microsoft 365, EHR systems, TABS3). Its proprietary Managed Agent platform enables remote diagnosis and remediation of business PC issues, while DNS Security Package provides RMM, ransomware protection, and SOC-backed threat monitoring.

Product overview

Digital Network Solutions (DNS) is a veteran-owned IT firm offering a portfolio of managed IT services, security solutions, and technology support. The core offering centers on the Managed Agent remote support platform and DNS ConnectWare VoIP phone system, supplemented by a comprehensive security suite (DNS Security Package with EDR/MDR, DNS RMM Agent, and encrypted backup solutions) and a Cybersecurity Compliance & Vulnerability Management platform. DNS provides managed IT services including network management, backup and recovery, IT continuity, and project management, alongside hardware sales (Dell Premier Partner) and software support for Microsoft 365, EHR systems (Epic, Greenway, Centricity), and legal/medical software (TABS3, QuickBooks, Dentrix). The company serves diverse clients including medical facilities, law firms, banks, and dental offices across the Gulf Coast.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Agent Remote Support Proprietary remote support platform that enables DNS technicians to connect to a customer's business PC over the Internet. Includes anti-virus protection, data backups, managed patches, and web protection as an all-inclusive endpoint support solution for SMBs.
• DNS ConnectWare VoIP Hosted Voice over Internet Protocol phone service that routes calls over internet circuits rather than traditional phone lines. Includes call recording, call forwarding, auto attendants, and voicemail-to-email. Priced at $25/month per user/extension with free phones on 3-year contracts.
• DNS Security Package Comprehensive IT security bundle including DNS RMM Agent for hardware/software patching and monitoring, Endpoint Detection and Response (EDR) with ransomware quarantine and file rollback, Managed Detection & Response (MDR) with Security Operations Center monitoring, encrypted cloud backup, Microsoft 365 email backup, email encryption/filtering, web protection, and security awareness training with phishing simulations.
• Cybersecurity Compliance & Vulnerability Management Platform Vulnerability assessment and remediation platform protecting on-premise devices and Office 365 cloud environments. Includes PII scanning, Azure and local directory auditing, external vulnerability scanning, and combined compliance reporting aligned with PCI DSS, HIPAA, NIST 800-53, NIST 800-171, CIS, CIS 8.0, ISO 27002, and Cyber Essentials standards.
• On-site & Remote Support Services IT support delivered remotely (most issues resolved within minutes via the Managed Agent) or on-site for hands-on assistance, providing day-to-day break/fix and user support for business customers.
• Managed Network Full network solution including firewalls, switches, and Wi-Fi access points built to business needs, maintaining a secure business-class firewall with real-time alerts and updates for continuous external threat protection.
• Backup & Recovery Data protection service that analyzes existing backup solutions and implements cloud and on-premise drive backups to protect against hardware failures, physical damage, device theft, accidental deletion, power outages, ransomware attacks, and natural disasters.
• IT Continuity Service ensuring seamless IT support during disruptive events such as employee vacation or HR changes by documenting IT systems, applications, access credentials, and conducting quarterly reviews with IT personnel.
• IT Project Management IT project management covering initiation, planning, execution, monitoring, and closure phases with a dedicated project manager. Covers large-scale equipment relocations, internet service transfers, phone deployments, and cabling new buildings.
• Network Cabling Network cabling installation services for small facilities through large buildings, including testing, toning, and labeling of all installations.
• Security Camera Systems Network IP-based security camera installation and support with motion-triggered recording, mobile access, HD streaming, and monitoring for external and internal areas.
• Computer & Hardware Sales Sales of workstations, servers, laptops, monitors, wireless solutions, network equipment, and VoIP phone systems as a Dell Premier Partner, plus virus/malware removal, OS and hardware upgrades, troubleshooting, and security services.
• Email & Web Hosting Hosting services for company emails and websites. Offers Microsoft 365 or local email server options with spam and virus filtering, plus web hosting guaranteed to 99.9% uptime.
• Electronic Health Records (EHR) Software Support Sales and support for EHR systems including Epic, Greenway, Centricity, Dentrix, and PrimeSuite, with DNS acting as the liaison between the customer's medical staff and the EHR vendor's support team.
• Time & Billing / Legal Accounting Software Sales and support for time and billing software including TABS3 Billing (over a decade of reseller/support experience) and other time and billing suites for legal and accounting practices.
• Microsoft 365 / Office 365 Cloud-based Microsoft 365 / Office 365 productivity suite including Exchange Online, SharePoint Online, Microsoft Teams, and Office Web Apps, plus DNS-managed Microsoft 365 email backup for Exchange, SharePoint, OneDrive, and Teams.

Quantifiable outcome

• Remote support issues can be resolved within minutes rather than hours
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability3 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• DellcoreChannel Partner/ Reseller/ DistributorDNS is a Dell Premier Partner, reselling Dell products including computers, servers, workstations, laptops, monitors, wireless solutions, network equipment, and VoIP phone systems. Dell PowerEdge servers are offered for organizations ranging from small businesses to large corporations.
• MicrosoftcoreTechnology or IntegrationDNS provides Microsoft Office 365 and Microsoft 365 solutions including Exchange Online for email, SharePoint Online for collaboration, Teams and Loop applications, and Office Web Apps. DNS also offers Microsoft 365 Email Backup services for full email, SharePoint, OneDrive, and Teams backup.
• TABS3coreChannel Partner/ Reseller/ DistributorDNS has been a reseller and supporter of TABS3 Billing legal billing software for over a decade. Provides sales and support for TABS3 Billing and various time and billing software suites.
• DNS ConnectWarecoreTechnology or IntegrationDNS ConnectWare is DNS's proprietary VoIP hosted phone service, allowing calls to route over internet circuits. DNS acts as the provider and reseller of this service to business customers.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Computerease: Midwest-based regional MSP of comparable size, providing managed IT, cybersecurity, VoIP, and cloud services to SMBs. Highly comparable in business model, customer segment (SMB/mid-market), and full-stack managed services approach.
• OneNeck IT Solutions: Mid-size managed IT and cloud services provider serving SMB and mid-market customers with comparable service breadth including managed security, backup, and infrastructure. Similar in scale and operating model to DNS.
• Corsica Technologies: Mid-Atlantic managed IT services and cybersecurity provider serving SMB and mid-market clients. Comparable service portfolio including managed security, compliance, and IT infrastructure management.

Broad incumbents

• Ntiva: National managed IT services provider with a broader geographic footprint and deeper resources. Competes with DNS in SMB managed services, cybersecurity, and cloud — but Ntiva serves multi-region enterprise and mid-market clients at greater scale.
• Dataprise: Large national MSP offering managed IT, cybersecurity, backup, and cloud services with multi-region coverage. Represents the scaled competitor DNS faces when SMB clients outgrow regional providers or when national vendors compete on price.
• Insight Enterprises: Large global IT solutions provider and Dell partner delivering hardware, software, and managed services to enterprises. Overlaps with DNS in the Dell Premier hardware resale channel and managed services market at much larger scale.

Emerging players

• CMIT Solutions: Franchise-based managed IT services network serving SMBs across the U.S. with similar managed services, cybersecurity, and compliance offerings. Represents an alternative delivery model for SMB managed services that competes for the same end customers.
• TeamLogic IT: National franchise network of managed IT service providers serving SMBs with managed services, cybersecurity, backup, and VoIP. Comparable in customer profile and service mix but uses a franchise rather than direct-ownership model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digital Network Solutions