CLEVVA
CLEVVA provides conversational AI agents that automate customer service for enterprise and regulated businesses, operating across retail, logistics, healthcare, fintech, agritech, and manufacturing in MEA markets including South Africa, UAE, Saudi Arabia, Egypt, Nigeria, and Kenya.
- Company typePrivate
- Founded2011
- HeadquartersSomerset West, South Africa
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What CLEVVA does
CLEVVA is a South African-headquartered (Somerset West) conversational AI provider founded in 2011 that builds AI agents designed to automate customer service in enterprise and regulated environments. The company operates a horizontal go-to-market rather than concentrating on a single vertical, with disclosed segments spanning retail, logistics, healthcare, fintech, agritech, and manufacturing. Its geographic footprint covers at least five MEA markets beyond its South African base — UAE, Saudi Arabia, Egypt, Nigeria, and Kenya — making it a regionally distributed vendor rather than a single-country operator.
The most concrete third-party validation in the available dataset is CLEVVA's inclusion in AI Magazine's "Top 10 AI Companies in MEA" list published in 2024. Operating with a headcount in the 11–50 range and with no disclosed funding rounds, revenue figures, pricing model, named customers, leadership team, product technical specifications, partnerships, or certifications in the source material, the company presents a thin public-data profile. The horizontal vertical strategy combined with multi-country MEA presence suggests a partnership-led or channel-led distribution approach, but this is not directly evidenced in the inputs. The underlying product architecture, model stack, deployment model, and revenue mechanics are not described in the available sources.
CLEVVA firmographics
Firmographics- Name
- CLEVVA
- Website
- https://clevva.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CLEVVA provides conversational AI agents that automate customer service for enterprise and regulated businesses, operating across retail, logistics, healthcare, fintech, agritech, and manufacturing in MEA markets including South Africa, UAE, Saudi Arabia, Egypt, Nigeria, and Kenya.
- Ownership category
- akta.pro rank
CLEVVA industry classification
Industry- Product category
- Conversational AI / Customer Service Automation Software
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where CLEVVA is headquartered
LocationHeadquarters
- HQ city
- Somerset West
- HQ country
- South Africa
- HQ region
- Africa
Markets served
CLEVVA business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel
CLEVVA product offering
Product offeringCore offering
CLEVVA builds and deploys conversational AI agents that automate customer service interactions for enterprise and regulated-environment clients. The offering is applied horizontally across retail, logistics, healthcare, fintech, agritech, and manufacturing sectors.
Differentiator
Problem solved
Functional benefit
Products and services
- Conversational AI agents
Companies that use CLEVVA
Customer profileSegments6 records
Ideal customer profiles1 record
CLEVVA technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
CLEVVA partnerships and signals
Strategic signalScale indicators1 record
Recent moves3 records
Expansion highlights3 records
CLEVVA competitors and assessment
Company assessmentDirect peers
- Kore.ai: Kore.ai provides an enterprise conversational AI and contact center AI platform for automating customer service and employee experiences, the most directly comparable product to CLEVVA's conversational AI agents.
- Yellow.ai: Yellow.ai offers a conversational AI platform for customer support automation across chat and voice, closely overlapping CLEVVA's customer service automation focus and similar horizontal enterprise positioning.
- Avaamo: Avaamo builds enterprise-grade conversational AI platforms aimed at automating customer service and contact center workflows, a near-direct comparable to CLEVVA's regulated-enterprise CX AI offering.
- Cognigy: Cognigy provides an enterprise conversational and contact center AI platform used for automating customer service at scale, directly comparable in product category and target use cases to CLEVVA.
- Inbenta: Inbenta delivers AI-powered customer service automation combining conversational AI and knowledge management, directly comparable to CLEVVA's regulated-environment customer service AI focus.
- DigitalGenius: DigitalGenius specializes in AI for customer service automation in commerce and support, a strong comparable to CLEVVA's customer service conversational AI offering.
- Capacity: Capacity offers an AI-powered customer service automation platform with support, chat, and workflow automation, overlapping CLEVVA's customer service and agent-assist positioning.
Broad incumbents
- Google Contact Center AI (Google Cloud): Google's CCAI offering brings conversational AI into enterprise contact centers as part of its broader cloud portfolio, representing a broad incumbent that competes with CLEVVA in the same end use case from a much larger platform base.
- IBM watsonx Assistant: IBM watsonx Assistant is a conversational AI offering bundled inside IBM's hybrid cloud and CX stack, a broad incumbent competitor to CLEVVA in regulated enterprise environments.
- Microsoft Copilot Studio (Power Virtual Agents): Microsoft's Copilot Studio extends Power Virtual Agents for enterprise conversational AI and customer service automation, a broad incumbent competing for the same regulated-enterprise CX AI budgets as CLEVVA.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks5 records
Key highlights5 records
Customer concentration
CLEVVA social profiles
Digital presenceCLEVVA financial estimates
Financial estimateRevenue estimate
Valuation estimate
CLEVVA leadership team
Management profileNumber of profiles
CLEVVA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CLEVVA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CLEVVA
What does CLEVVA do?
CLEVVA builds and deploys conversational AI agents that automate customer service interactions for enterprise and regulated-environment clients. The offering is applied horizontally across retail, logistics, healthcare, fintech, agritech, and manufacturing sectors.
Is CLEVVA a public or private company?
CLEVVA is a private company. It is classified as unknown and is currently operating.
When was CLEVVA founded?
CLEVVA was founded in 2011. It employs 11 to 50 people.
Where is CLEVVA based?
CLEVVA is headquartered in Somerset West, South Africa, in the Africa region.
Who are CLEVVA's main competitors?
Direct peers on record are Kore.ai, Yellow.ai, Avaamo, Cognigy, Inbenta, DigitalGenius and Capacity. Broad incumbents are Google Contact Center AI (Google Cloud), IBM watsonx Assistant and Microsoft Copilot Studio (Power Virtual Agents).
Does CLEVVA have an API?
No public API is recorded for CLEVVA.
What industry is CLEVVA in?
CLEVVA's product category is Conversational AI / Customer Service Automation Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 513210 and its SIC code is 7372.