Pillow Logistics

What Pillow Logistics does

Pillow Logistics is a second-generation, family-owned logistics provider founded in 1988 and headquartered in Indianapolis, Indiana. The company delivers a portfolio of courier, freight, warehousing, medical, and final mile services across Indiana and Kentucky, with a 6-state operational radius served by 50+ support staff and 125-150 contract drivers. Core service lines include on-demand and routed courier delivery, expedited/LTL freight, final mile and middle mile distribution, warehousing and cross-docking, HIPAA-certified medical delivery and cold chain logistics (operated through a dedicated Life Sciences Division), and facility support such as mailroom management and desktop delivery. The company serves healthcare systems (Eskenazi Health, Quest Diagnostics), government agencies (Indiana State Library InfoExpress), e-commerce/retail, manufacturing, and financial/legal clients.

The technology backbone is a logistics software platform with GPS-based real-time tracking (20-second to 1-minute accuracy), barcode scanning and electronic signature capture for chain of custody, real-time over/short/damage reporting, an online customer portal (portal.e-courier.com), and API/EDI integration for enterprise clients. Revenue is generated primarily through transaction-based courier and freight fees, managed-services contracts for warehousing and cross-docking, and professional-services fees for facility support, with custom quote-based pricing and monthly billing for enterprise accounts. Distribution is led by a regional enterprise field-sales team with dedicated account management for healthcare and retail anchors, supplemented by self-serve portal ordering for mid-market customers and phone/email intake for SMB and individual shippers. The company is privately held, family-owned, and currently in an active expansion phase under CEO Eddie Pillow and President Matthew Straub.

Name

Pillow Logistics

Legal name

Pillow Logistics, Inc.

Website

https://pillowlogistics.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

51–100 employees

Short description

Pillow Logistics is a second-generation, family-owned logistics provider offering courier, freight, warehousing, medical delivery, and final mile services to healthcare, government, e-commerce, and manufacturing clients across Indiana and Kentucky.

Ownership category

akta.pro rank

Product category

Courier and Logistics Services

NAICS

Couriers and Express Delivery Services (4921), General Warehousing and Storage (49311)

SIC

Trucking & Courier Services (No Air) (4210), Public Warehousing & Storage (4220)

akta.pro primary industry

Internal Logistics & On-site Courier Services (BPABAEAH)

akta.pro secondary industry

Cross-Docking & Transload Facilities (Non-Temp Controlled) (TLALAAAE)

Keywords

• Courier delivery services
• Medical logistics services
• Freight transportation services
• Warehousing cross-docking
• Final mile delivery

Headquarters

HQ city

Indianapolis

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Courier and Delivery Services: On-demand, same-day, next-day, routed, and scheduled courier services for packages and parcels. Includes dedicated routes and exclusive use services.
2. Freight Services: Expedited/hot shot freight services, LTL, dock-to-dock, curbside with lift gate, and freight forwarding across first/middle/final mile.
3. Warehousing and Cross-docking: Short-term and long-term warehousing, cross-docking, critical parts warehousing, and inventory management services.
4. Medical and Life Sciences Logistics: Specialized medical delivery including cold chain management, HIPAA-compliant transportation, and healthcare facility support.
5. Facility Support: Mailroom management, desktop delivery, airport logistics, and light industrial staffing services.
6. Final Mile Delivery: Last-mile delivery services for e-commerce and retail, including inside pickup/delivery and blanket wrap service.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Pillow Logistics provides time-sensitive courier, transportation, medical delivery, freight, warehousing, cross-docking, final mile delivery, and facility support services across Indiana and Kentucky. The company serves healthcare, retail, manufacturing, government, and e-commerce clients with a fleet of 150 contract drivers, real-time tracking, API/EDI integration, and 24/7/365 operations.

Product overview

Pillow Logistics is a logistics and courier service provider offering a unified portfolio of delivery and supply chain solutions. The core offerings include Courier Services (on-demand, same-day, next-day, next flight out), Transportation, Freight Services (expedited, LTL, freight forwarding), Routed Services (scheduled/dedicated routes), and Final Mile Delivery. These are complemented by specialized vertical services: Medical Delivery and Life Sciences Division for healthcare and pharmaceutical logistics requiring HIPAA compliance and cold chain management. Warehouse and cross-docking capabilities, along with Facility Support services (mailroom management, desktop delivery), round out the operational suite. The company operates across Indiana and Kentucky with a network of over 150 contract drivers and serves industries including automotive, medical/pharmaceutical, retail, e-commerce, and industrial/manufacturing.

Differentiator

Problem solved

Functional benefit

Brands

• Life Sciences Division: Specialized healthcare and medical logistics division providing cold chain logistics, specimen handling, and delivery services to hospital groups, specialty pharmacies, retail pharmacies, long-term care facilities, diagnostic laboratories, and office practices.

Products and services

• Courier Services On-demand and scheduled courier delivery services including same-day, next-day, next flight out, and routed pickup and delivery across Indiana and the Midwest. Designed for businesses needing fast, flexible delivery of packages and parcels.
• Transportation Wide range of transportation services for planned or last-minute delivery needs, with capable staff handling projects professionally and effectively. Built for businesses whose operations require responsive ground transportation.
• Freight Services Freight services including dock-to-dock, expedited/hot shot services for short and long distance, first/middle/final mile, freight forwarding, and curbside with lift gate. Targeted at businesses shipping larger or palletized freight.
• Routed Services Scheduled and dedicated route services with 24/7/365 availability, including fleet replacement options and a variety of vehicles from cars to 26-foot box trucks. Designed for clients with recurring pickup and delivery requirements.
• Medical Delivery Efficient and cost-effective transportation of medical supplies, equipment, and pharmaceuticals with HIPAA-certified drivers and cold chain management. Targeted at healthcare institutions requiring compliant medical logistics.
• Life Sciences Division Specialized logistics services for healthcare, hospital groups, specialty pharmacies, diagnostic laboratories, and other healthcare institutions with cold chain logistics and temperature-controlled transport. Targeted at life sciences and pharmaceutical organizations.
• Warehousing & Cross-Docking Cross-docking and warehousing services providing organized processes and up-to-date inventory information in well-maintained facilities. Includes short-term and long-term warehousing, critical parts warehousing, and inventory management for businesses needing supply chain support.
• Final Mile Delivery Final mile, middle mile, and any-mile delivery services with individualized care and specialized service across Indianapolis and Louisville Metro areas. Built for e-commerce and retail clients needing last-mile fulfillment.
• Facility Support Mailroom management, desktop delivery, airport logistics, and overall support curation for businesses needing logistical staffing solutions. Provides outsourced on-site logistics personnel for corporate facilities.

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Nine partnerships are on record, tiered flagship, minor and core.

• Indiana State LibraryflagshipStrategic or Co-development Partner · 1 January 2023Contract to provide delivery services for InfoExpress program, delivering library materials throughout Indiana. This partnership anchors statewide next-day distribution capabilities, allowing consolidation of multiple clients' packages onto shared distribution routes.
• Healthcare Fellows NetworkminorChannel Partner/ Reseller/ Distributor · 1 January 2022Healthcare industry network in Louisville metro area providing connections to healthcare industry professionals and potential clients.
• Tri-State National Minority Supplier Development CouncilminorChannel Partner/ Reseller/ Distributor · 1 January 2022Minority business development council membership supporting supplier diversity initiatives.
• Eskenazi HealthcoreStrategic or Co-development Partner · 1 January 2020Partnership created during COVID-19 pandemic to deliver medications to patients and serve as drop-off point for PPE supplies when healthcare providers were short on equipment. Critical healthcare partnership providing essential medical logistics support.
• Quest DiagnosticscoreStrategic or Co-development PartnerPremier healthcare client requiring advanced integration capabilities. Pillow's software integration using API and EDI was described as the most professional and successful integration Quest has experienced. Provides medical specimen and supply logistics.
• World Parcel Alliance (WPA)minorChannel Partner/ Reseller/ DistributorIndustry association membership providing network connections and industry resources for courier and logistics companies.
• Indiana Motor Truck Association (IMTA)minorChannel Partner/ Reseller/ DistributorState trucking association membership supporting industry advocacy and networking.
• Express Carriers Association (ECA)minorChannel Partner/ Reseller/ DistributorTrade association membership with President Eddie Pillow serving on the board. Participation in ECA MarketPlace conferences for industry visibility.
• CLDA (Customized Logistics Delivery Association)minorChannel Partner/ Reseller/ DistributorIndustry association membership with President Eddie Pillow serving on the board. Professional networking and industry advocacy.

Scale indicators10 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• MedSpeed: Healthcare-exclusive logistics company providing same-day medical courier services, including lab specimens, pharmaceuticals, and supplies with chain-of-custody and HIPAA compliance. Closely comparable to Pillow's Life Sciences Division in customer type, service model, and regulatory positioning.
• OnTime Healthcare Logistics: Specialized medical courier serving hospitals, labs, and pharmacies with HIPAA-compliant drivers and time-sensitive specimen transport. Direct competitor in Pillow's primary healthcare vertical with overlapping chain-of-custody and STAT delivery capabilities.
• Associated Couriers: Regional medical and same-day courier serving healthcare, life sciences, and industrial customers with on-demand and routed services. Comparable to Pillow in multi-vertical courier model, HIPAA-trained driver base, and chain-of-custody technology.
• OnTrac (formerly LaserShip): Regional parcel and final-mile delivery carrier serving e-commerce shippers across multiple U.S. regions. Comparable to Pillow's Final Mile Delivery service in regional e-commerce focus, last-mile operational model, and customer base overlap.
• Reliable Couriers: On-demand same-day courier and delivery services company serving medical, legal, and corporate clients. Directly comparable to Pillow in same-day, routed, and scheduled courier service structure across multiple verticals.

Broad incumbents

• XPO Logistics: Large multinational logistics provider offering less-than-truckload, last-mile, and warehousing services. Comparable to Pillow in transportation and warehousing service lines but operates at vastly greater scale and geographic breadth.
• Old Dominion Freight Line: National LTL freight carrier offering regional and long-haul trucking, dock-to-dock service, and liftgate delivery. Comparable to Pillow's Freight Services (LTL, expedited/hot shot, dock-to-dock with lift gate) at much larger national scale.
• ArcBest: Integrated logistics company offering LTL freight, truckload, expedited, and warehousing services. Comparable to Pillow's combination of freight, warehousing/cross-docking, and expedited/hot shot services, but at multibillion-dollar national scale.
• Saia Inc. LTL trucking carrier operating across the South, Midwest, and West with terminal-based regional service. Comparable to Pillow's freight forwarding and LTL components but at substantially larger scale and broader geographic reach.
• Hub Group: Asset-light freight and logistics provider offering intermodal, truck brokerage, dedicated, and warehousing services. Comparable to Pillow's freight forwarding, warehousing/cross-docking, and routed/dedicated services within a broader national network.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pillow-logistics
• Xx.com/pillowlogistics
• Facebookfacebook.com/pillowexpress

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pillow Logistics