Hotelkit

What Hotelkit does

Hotelkit is an Austrian B2B SaaS company headquartered in Salzburg that provides an all-in-one operations platform purpose-built for hotels and hotel groups. Founded as hotelkit GmbH and led by Managing Director Marius Donhauser, the company serves over 4,000 hotels and 180,000 daily users across DACH, the rest of Europe, the UK & Ireland, the Middle East, and Asia Pacific. Its platform unifies four core product modules — Team Collaboration, Housekeeping, Facility Management, and Knowledge AI — addressing the fragmented internal communication, manual task management, and lack of real-time operational visibility that characterize hotel operations. Underlying technology is cloud-based with native iOS and Android apps, an Open API for integrations, and deep PMS connectors to Oracle OPERA, Mews, Stay, and apaleo, enabling real-time data flow into housekeeping, maintenance, and guest-service workflows.

The platform monetizes through a B2B SaaS subscription model consisting of (i) a one-time set-up fee covering configuration and onboarding and (ii) recurring monthly usage fees billed in advance, scaled by the number of activated users and/or rooms, with a minimum contract term of one year. Additional paid add-ons include Knowledge AI and Google Translate integration. Go-to-market is hybrid: enterprise field sales target hotel groups and chains (illustrated by the Radisson Hotel Group deployment across 350+ hotels and 40,000 employees), supplemented by a self-serve motion via a 30-day free trial and 'Book a demo' conversion pathway, with bottom-up adoption enabled through mobile apps. Marketing relies on content (customer case studies, blog), webinars, industry events such as FITUR 2026, and a strong B2B social presence on LinkedIn and Instagram.

Hotelkit has not raised institutional funding rounds according to disclosed sources and operates as a bootstrapped private company. The company holds GDPR-compliant processor status and has earned an EcoVadis Sustainability Rating (2025) alongside five HotelTechReport category awards in 2026 (Best Staff Collaboration Tool, Maintenance Software, Employee Engagement Software, Housekeeping Software, and Operations Platform). Recent strategic activity centers on broadening the product surface (Facility Management in April 2025, Digital Housekeeping in June 2025, Knowledge AI in 2025) and expanding the integration ecosystem through partnerships with Front Office Cloud (September 2025) and HiJiffy.

Name

Hotelkit

Legal name

hotelkit GmbH

Website

https://hotelkit.net

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Hotelkit is an Austrian SaaS company providing an all-in-one hotel operations platform covering team collaboration, housekeeping, facility management, and AI-driven knowledge retrieval for over 4,000 hotels and 180,000 users globally.

Ownership category

akta.pro rank

Product category

Hotel Operations Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Itinerary Management & Trip Collaboration Apps (THALAMAE)

Keywords

• Hotel operations software
• Hotel staff collaboration
• Housekeeping management software
• Facility management software
• Hospitality technology platform

Headquarters

HQ city

Salzburg

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Monthly Usage Fees): The primary revenue stream consists of recurring monthly subscription fees based on the number of activated users and/or rooms. Pricing is determined per offer and billed in advance for the selected billing interval. The subscription grants access to the cloud-based software platform, updates, hosting, and standard support services.
2. Set-up Fee: One-time investment for system setup and initial configuration, charged upon confirmation of paid usage after the trial period. This covers the initial account creation, configuration, and optional training for customer employees.
3. Additional Functions/Add-ons: Additional features such as Knowledge AI and Google Translate can be acquired as paid add-on services beyond the base platform subscription. Pricing for these is itemized separately in offers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Hotelkit is a cloud-based SaaS hotel operations platform that unifies team collaboration, housekeeping management, facility management, and an AI-powered knowledge assistant into a single solution for hotel teams. It replaces fragmented phone calls, paper checklists, and ad-hoc messaging with a central digital tool that routes information to the right person across departments and properties. The platform is sold via subscription plus a one-time setup fee and serves over 4,000 hotels worldwide.

Product overview

Hotelkit is an all-in-one hotel operations platform offered as a SaaS solution with four core products that work together: Team Collaboration serves as the central hub for internal communication and workflow management; Housekeeping provides daily planning, cleaning checklists and PMS integration; Facility Management handles asset lifecycle and preventive maintenance; and Knowledge AI acts as a 24/7 AI-powered assistant for knowledge retrieval. The platform serves independent hotels and hotel groups/chains across multiple departments including corporate management, front office, housekeeping, maintenance, HR, and IT. The company reports serving over 4,000 hotels worldwide with 180,000+ users.

Differentiator

Problem solved

Functional benefit

Products and services

• Team Collaboration Tools for fast team communication and efficient daily workflows, enabling hotels to connect teams, departments and locations, automate workflows, and centralize knowledge management.
• Housekeeping Daily planning, cleaning and inspection checklists with seamless PMS integration for automating cleaning schedules and streamlining all cleaning processes.
• Facility Management Centralized asset management and automated preventive maintenance for automating maintenance cycles and minimizing time-consuming manual tasks.
• Knowledge AI 24/7 internal AI assistant that helps hotel teams find and understand hotel knowledge through simple conversations, delivering clear answers based on hotel SOPs.

Quantifiable outcome

• 94% of clients recommend hotelkit
• +3 more outcomes

Named customers6 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• MewscoreTechnology or IntegrationIntegration partnership enabling seamless data synchronization between hotelkit's operations platform and Mews' cloud-based property management system.
• Oracle Hospitality (Opera)coreTechnology or IntegrationIntegration with Oracle Hospitality OPERA Property Management System enabling real-time data transfer and streamlined hotel operations.
• apaleocoreTechnology or IntegrationIntegration partnership with apaleo's open platform for hotel property management, enabling seamless data synchronization.
• StaycoreTechnology or IntegrationIntegration with Stay's property management system for hospitality operations synchronization.
• HiJiffyminorStrategic or Co-development PartnerJoint go-to-market partnership featuring co-hosted webinars like 'Automating Guest Request Coordination with HiJiffy & hotelkit' combining hotelkit's operations platform with HiJiffy's guest messaging solution.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• HotSOS (Amadeus Hospitality): HotSOS, now part of Amadeus Hospitality, is an established service optimization and work-order platform for hotels; it competes with hotelkit in housekeeping and facility management, but sits inside a much larger hospitality suite.
• Oracle Hospitality (OPERA): Oracle's OPERA is the dominant hotel PMS and is already integrated with hotelkit; it could expand native operations functionality and compete more directly with hotelkit's modules.
• Shiji (Infrasys/Infrasync): Shiji offers a broad hospitality technology platform including operations, POS, and PMS; its operations modules overlap with hotelkit's housekeeping and maintenance features.

Direct peers

• Alice (Actabl): Alice is a hotel operations/task management platform offering housekeeping checklists and team coordination, overlapping with hotelkit's Housekeeping and Collaboration modules.
• Hotel Effectiveness: Hotel Effectiveness provides labor management and housekeeping scheduling software for hotels, competing with hotelkit's housekeeping and team workflow modules.
• Optii Solutions: Optii is a hotel operations platform offering housekeeping, maintenance, and team collaboration tools, directly competing with hotelkit's core modules in the same mid-market and chain segment.
• Quore: Quore provides hotel housekeeping, engineering/maintenance, and internal communication workflows, overlapping head-on with hotelkit's Housekeeping, Facility Management, and Collaboration products.
• Whistle (Actabl): Whistle, now under Actabl, is a hotel messaging and operations platform focused on team communication and shift management; it directly overlaps with hotelkit's Team Collaboration and shift-handover use cases.

Emerging players

• Asksuite: Asksuite is a guest communication and AI booking assistant that partners with hotelkit; while not a direct head-to-head, it competes for AI/automation budget inside hotel operations stacks.

Regional players

• Mews: Mews is a fast-growing cloud PMS with growing operations/marketplace capabilities; it is both an integration partner and an emerging potential competitor in hotel operations.

Market position

Strengths3 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@hotelkit
• LinkedInlinkedin.com/company/hotelkit-gmbh
• Instagraminstagram.com/hotelkit
• Xx.com/hotelkit
• Facebookfacebook.com/hotelkit

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotelkit