Alpine Software
Alpine Software develops RedAlert, an integrated records management and operations platform for U.S. fire departments and EMS organizations, serving 700+ departments and 170,000+ personnel across 30+ states on a subscription basis.
- Company typePrivate
- Founded1994
- HeadquartersPittsford, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Alpine Software does
Alpine Software is a U.S. vertical-market software company that builds RedAlert, an all-in-one records management and operations platform for fire departments and EMS/ambulance services. Founded in 1994 and headquartered in Fairport, New York, Alpine has spent over 30 years serving municipal, district, and volunteer fire departments across 30+ states, with a current footprint of 700+ departments and 170,000+ firefighters and EMS personnel. The platform comprises an integrated suite of modules — RedAlert Desktop (centralized command and reporting), RedAlert Mobile and Responder (field alerting, dispatch, GPS, and incident reporting), RedAlert MDT (tablet-based CAD and mapping for apparatus), RedAlert Kiosk (biometric and RFID attendance tracking), RedAlert Bulletin (firehouse digital dashboards), RedAlert Mobile Inspections, and RedAlert Fire Prevention (inspections, permitting, and occupancy). Core technical differentiators include NERIS V1 certification for the national transition from NFIRS, deep CAD interoperability with the four dominant U.S. public-safety CAD vendors via custom XML parsers, multi-FDID configuration with single-login access, and biometric/RFID attendance verification for LOSAP point calculations.
The company operates a subscription-based revenue model with annual billing, modular licensing (each product available individually or as a suite), and quote-based enterprise pricing sized to department headcount, module count, and FDID count. Go-to-market is consultative and direct: demo-driven sales with customized product walkthroughs, a U.S.-based support team with no offshore call centers, and white-glove implementation led by a Rochester-based team with a typical 90-120 day onboarding cycle. Marketing is content-led (white papers, webinars, case studies, industry articles) focused on NERIS readiness and operational best practices, supplemented by a customer referral program offering 10% discounts and priority onboarding. Alpine was acquired by Banyan Software, a long-duration holding company for vertical-market enterprise software businesses, in September 2023, providing capital backing while preserving the RedAlert product and mission.
Alpine Software firmographics
Firmographics- Name
- Alpine Software
- Legal name
- Alpine Software Corporation
- Website
- https://alpinesoftware.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Alpine Software develops RedAlert, an integrated records management and operations platform for U.S. fire departments and EMS organizations, serving 700+ departments and 170,000+ personnel across 30+ states on a subscription basis.
- Ownership category
- akta.pro rank
Where Alpine Software is headquartered
LocationHeadquarters
- HQ city
- Pittsford
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Alpine Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- RedAlert Software Subscriptions: Alpine Software generates revenue through annual subscription licensing of its RedAlert platform to fire departments and EMS organizations. The company offers modular software with multiple product tiers (Desktop, Mobile, Kiosk, MDT, Bulletin, Fire Prevention, Responder App) that can be licensed individually or as an integrated suite. Implementation, data migration, and support services are included as part of the subscription model.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing for fire departments |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Alpine Software product offering
Product offeringCore offering
Alpine Software develops and sells RedAlert, an all-in-one fire department and EMS records management software (RMS) platform. The subscription-based platform unifies incident reporting, CAD integration, NERIS/NFIRS compliance, dispatch management, personnel scheduling, biometric attendance, fire inspections, and mobile field operations into a single integrated suite for municipal and district fire departments and ambulance services across the United States.
Product overview
Alpine Software offers RedAlert, an all-in-one fire department software platform built for frontline response operations. The portfolio consists of RedAlert Desktop as the centralized command center for scheduling, reporting, and NERIS compliance, paired with RedAlert Mobile and RedAlert Responder apps for field-ready operations including dispatch alerts, incident reporting, and GPS routing. Supporting modules include RedAlert MDT (tablet-based CAD and mapping for apparatus), RedAlert Kiosk (biometric/RFID attendance tracking), RedAlert Bulletin (firehouse dashboard displays), RedAlert Mobile Inspections (field inspection tools), and RedAlert Fire Prevention (property inspections, permits, and occupancy management). Core features span Alerting & Messaging, Incident Response with CAD integration, Reporting & Administration with LOSAP tracking, and Fire Prevention with multi-code compliance. The platform serves 700+ fire and EMS departments across 30+ states with U.S.-based support.
Differentiator
Problem solved
Functional benefit
Products and services
- RedAlert Desktop Centralized command software serving as the main platform for fire department operations including scheduling, reporting, compliance, incident management, and NERIS reporting. Designed for municipal and district fire departments and EMS organizations.
- RedAlert Mobile
Quantifiable outcome
- Trusted by 700+ Fire & EMS teams nationwide
- +4 more outcomes
Companies that use Alpine Software
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles2 records
Alpine Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature8 records
Alpine Software partnerships and signals
Strategic signalScale indicators6 records
Recent moves5 records
Expansion highlights5 records
Alpine Software competitors and assessment
Company assessmentEmerging players
- Active911: Active911 provides alerting, mapping, and response coordination apps for fire and EMS. It competes with the RedAlert Responder and Alerting & Messaging modules on mobile dispatch and notification.
- Vector Solutions (TargetSolutions): Vector Solutions / TargetSolutions provides training, compliance, and records management for fire and EMS agencies. It intersects with Alpine on training records, certification tracking, and personnel compliance modules.
- Lexipol: Lexipol provides policy, training, and content solutions for fire, EMS, and law enforcement agencies. It is an emerging adjacency in fire-service software that overlaps with Alpine's training and compliance use cases.
Direct peers
- ESO Solutions: ESO is a leading provider of software, data, and research for EMS, fire, and hospital agencies, including fire incident reporting and NERIS-ready modules. It is the most directly comparable vertical RMS competitor to RedAlert in U.S. fire/EMS agencies.
- ESO Firehouse Software: Firehouse Software offers fire incident reporting, NFIRS/NERIS, and records management tools for fire departments. It is a long-standing direct competitor in the fire-RMS category.
- Emergency Reporting (EMR): Emergency Reporting is a cloud-based fire and EMS records management platform serving thousands of departments in North America. It is a direct SaaS competitor in the same fire-department RMS niche as RedAlert.
- ZOLL (RescueNet / ZOLL Data Systems): ZOLL Data Systems offers RescueNet for EMS and fire documentation, billing, and dispatch. It overlaps with Alpine on EMS incident reporting, mobile data, and dispatch-related workflows.
- ImageTrend: ImageTrend provides records management, ePCR, and incident reporting software for fire, EMS, and hospitals. It overlaps directly with Alpine on fire RMS, NFIRS/NERIS reporting, and EMS documentation.
Broad incumbents
- Tyler Technologies (Public Safety): Tyler Technologies offers New World Public Safety Suite covering CAD, RMS, and mobile for police, fire, and EMS. It is a broad incumbent whose CAD and RMS products overlap with Alpine's CAD integration and incident reporting.
- CentralSquare Technologies: CentralSquare provides CAD, RMS, and public administration software for fire, police, and EMS. As a major CAD vendor integrated with RedAlert, it is also a broad-suite competitor that could bundle its own RMS.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Alpine Software social profiles
Digital presenceAlpine Software compliance and trust
Trust signalCompliance1 record
Alpine Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
Alpine Software leadership team
Management profileNumber of profiles
Alpine Software funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Alpine Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Alpine Software
What does Alpine Software do?
Alpine Software develops and sells RedAlert, an all-in-one fire department and EMS records management software (RMS) platform. The subscription-based platform unifies incident reporting, CAD integration, NERIS/NFIRS compliance, dispatch management, personnel scheduling, biometric attendance, fire inspections, and mobile field operations into a single integrated suite for municipal and district fire departments and ambulance services across the United States.
Is Alpine Software a public or private company?
Alpine Software is a private company. It is classified as private equity controlled and is currently operating.
When was Alpine Software founded?
Alpine Software was founded in 1994. It employs 1 to 10 people.
Where is Alpine Software based?
Alpine Software is headquartered in Pittsford, United States, in the North America region.
How does Alpine Software make money?
One revenue line is on record: redAlert Software Subscriptions.
Who are Alpine Software's main competitors?
Emerging players on record are Active911, Vector Solutions (TargetSolutions) and Lexipol. Direct peers are ESO Solutions, ESO Firehouse Software, Emergency Reporting (EMR), ZOLL (RescueNet / ZOLL Data Systems) and ImageTrend. Broad incumbents are Tyler Technologies (Public Safety) and CentralSquare Technologies.
Does Alpine Software have an API?
No public API is recorded for Alpine Software.