Wazo
Wazo is a Quebec-based software company that provides a white-label UCaaS platform enabling MSPs, integrators, and telecom operators to build, brand, and resell unified communications services under their own identity to end-business customers.
- Company typePrivate
- Founded2016
- HeadquartersQuebec, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Wazo does
Wazo Communication Inc. is a Quebec-based software company founded in 2016 that builds a white-label Unified Communications as a Service (UCaaS) platform designed for Managed Service Providers (MSPs), system integrators, and telecom operators rather than direct end-business customers. The platform enables channel partners to commercialize voice, video, messaging, presence, and call-center services under their own brand, retaining full control of customer relationships, billing, and pricing.
The technology stack is a modular microservices architecture composed of purpose-built services (wazo-auth, wazo-calld, wazo-confd, wazo-dird, wazo-chatd, wazo-agentd, wazo-call-logd, wazo-provd, wazo-webhookd, wazo-plugind, wazo-websocketd) built on Asterisk and WebRTC, supplemented by a Class 4 softswitch layer (SBC, Router, RTPEngine based on Kamailio and SipWise RTPEngine). Partners access the platform through 450+ REST APIs plus JavaScript and Python SDKs, and can extend it via UI, Stack, and Provisioning plugin frameworks. Deployment is location-flexible — own servers, private cloud, or public cloud (AWS, Azure, GCP) — and supports Bring Your Own Carrier (BYOC) SIP trunks.
Wazo monetizes via subscription-based platform licensing sold to channel partners, with quote-based multi-year contracts and an embedded professional services layer (onboarding, training, certification, N3 support with 30-minute average response). The company claims 100+ MSP partners serving 35,000+ end customers globally, operates offices in Quebec City and Paris, and reports compliance with GDPR and CCPA. No funding rounds, ownership structure, or revenue figures are publicly disclosed, and the company appears to operate on a bootstrapped or privately held basis with 11–50 employees.
Wazo firmographics
Firmographics- Name
- Wazo
- Legal name
- Wazo Communication Inc.
- Website
- https://wazo.io
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Wazo is a Quebec-based software company that provides a white-label UCaaS platform enabling MSPs, integrators, and telecom operators to build, brand, and resell unified communications services under their own identity to end-business customers.
- Ownership category
- akta.pro rank
Wazo industry classification
Industry- Product category
- Unified Communications as a Service (UCaaS) Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Radiotelephone Communications (4812), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- UCaaS Platforms & Suites (HDAIAHAA)
- akta.pro secondary industries
- Cloud‑Native & SaaS ADC / Load Balancing (Managed L4/L7) (HDAFAHAD), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Unified Communications (UCaaS) Apps (BPAMACAE), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Wazo is headquartered
LocationHeadquarters
- HQ city
- Quebec
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Wazo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Licensing/Subscription: Wazo provides its UCaaS platform to MSPs, integrators and operators under a licensing model. Partners pay for platform access to build and commercialize their own UC services. The subscription likely scales with tenant count or usage.
- Professional Services: Onboarding, training, and certification services to help partners deploy and manage the platform. N3 (Level 3) technical support is included.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Quote-based enterprise pricing |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels4 records
Wazo product offering
Product offeringCore offering
Wazo builds and licenses a white-label, AI-ready Unified Communications as a Service (UCaaS) platform that Managed Service Providers, system integrators, and telecom operators deploy and rebrand as their own voice, video, messaging, presence, and call-center service. The platform is delivered as a multi-tenant software stack with 450+ REST APIs, SDKs in JavaScript and Python, branded mobile/desktop/web clients, and an embedded WebRTC softphone, deployable on the partner's own servers, private cloud, or AWS/Azure/GCP.
Product overview
Wazo is a white-label UCaaS platform provider helping MSPs, integrators, and operators build and commercialize custom unified communications offerings. The platform operates on a modular architecture consisting of the Wazo E-UC Portal (administrative and billing management layer), the Wazo E-UC Stack (core PBX/call control engine), and a suite of client applications (Wazo Mobile, Desktop, and Web apps). The platform is powered by 450+ REST APIs and SDKs (JavaScript and Python), supports an open plugin architecture (UI, Stack, and Provisioning plugins), and includes Class 4 softswitch components (C4 SBC, C4 Router, C4 RTPEngine) for VoIP routing. Additional platform services include contact directory (wazo-dird), call detail records, call center agents, webhooks, authentication, WebSocket events, and phone provisioning. Partners can deploy on their own infrastructure or on AWS, Azure, GCP with Bring Your Own Carrier (SIP trunks) and complete data sovereignty.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 1 week average time to deploy first customer (vs. months for traditional UCaaS)
- +3 more outcomes
Companies that use Wazo
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
Wazo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability4 records
Feature12 records
Wazo partnerships and signals
Strategic signalScale indicators7 records
Recent moves5 records
Expansion highlights5 records
Wazo competitors and assessment
Company assessmentDirect peers
- NetSapiens: NetSapiens provides a white-label UCaaS platform purpose-built for service providers and telecom operators. It is the closest functional analogue to Wazo, with a similar multi-tenant, channel-led GTM and comparable feature set (voice, messaging, collaboration).
- Sangoma Technologies: Sangoma offers UCaaS and PBX solutions with a strong partner/reseller model serving SMBs and service providers. It overlaps with Wazo's channel-led approach and underlying Asterisk heritage, making it a direct competitor for MSP and operator deals.
- 3CX: 3CX is a channel-driven UCaaS/PBX vendor selling primarily through MSPs and integrators with self-hosted and cloud deployment options. It competes with Wazo for the same MSP-led white-label segment, particularly in Europe.
- Mitel: Mitel provides UCaaS and communications solutions with a strong partner program and operator deployments. Its MiVoice and MiCloud offerings overlap with Wazo's white-label value proposition, especially in regulated and European markets.
- Avaya: Avaya delivers UCaaS, CCaaS, and communications platforms with a partner-driven model. Its offerings overlap with Wazo at the operator/large-enterprise segment, particularly where carrier-grade telephony and multi-tenancy are required.
Broad incumbents
- RingCentral: RingCentral is a leading public UCaaS incumbent with a broad partner program. While not white-label-first, it competes for the same end customers that Wazo's MSP partners serve, especially in mid-market and enterprise.
- 8x8: 8x8 is a major UCaaS and CCaaS provider with global reach and a partner channel. It competes indirectly with Wazo wherever end customers choose a fully hosted UCaaS suite over an MSP-delivered white-label alternative.
- Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS and CPaaS APIs targeting enterprises and service providers. It overlaps with Wazo's voice/messaging capabilities and offers an alternative for partners evaluating API-first communications stacks.
- Zoom: Zoom has expanded from video into Zoom Phone and Zoom Contact Center, becoming a UCaaS competitor. While it does not offer true white-label, it pressures Wazo at the end-customer layer where buyers evaluate integrated productivity suites.
- Microsoft (Teams Phone): Microsoft Teams Phone is bundled into Microsoft 365 and dominates the enterprise UCaaS conversation. It is a structural threat to Wazo's partners by reducing the perceived need for a separate UCaaS layer in Microsoft-centric customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Wazo social profiles
Digital presenceWazo compliance and trust
Trust signalCompliance2 records
Wazo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Wazo leadership team
Management profileNumber of profiles
Profiles3 records
Wazo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Wazo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Wazo
What does Wazo do?
Wazo builds and licenses a white-label, AI-ready Unified Communications as a Service (UCaaS) platform that Managed Service Providers, system integrators, and telecom operators deploy and rebrand as their own voice, video, messaging, presence, and call-center service. The platform is delivered as a multi-tenant software stack with 450+ REST APIs, SDKs in JavaScript and Python, branded mobile/desktop/web clients, and an embedded WebRTC softphone, deployable on the partner's own servers, private cloud, or AWS/Azure/GCP.
Is Wazo a public or private company?
Wazo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Wazo founded?
Wazo was founded in 2016. It employs 11 to 50 people.
Where is Wazo based?
Wazo is headquartered in Quebec, Canada, in the North America region.
How does Wazo make money?
Two revenue lines are on record. Platform Licensing/Subscription is the primary driver. The others are professional Services.
Who are Wazo's main competitors?
Direct peers on record are NetSapiens, Sangoma Technologies, 3CX, Mitel and Avaya. Broad incumbents are RingCentral, 8x8, Vonage (Ericsson), Zoom and Microsoft (Teams Phone).
Does Wazo have an API?
Yes. Wazo offers a rich library of 450+ REST APIs and SDKs covering authentication, application management, configuration, contacts, phone provisioning, webhooks, call detail records, plugins, call center agents, presence and chat, websocket events, system setup, C4 router configuration, E-UC portal management (authentication, configuration, deployment, subscriptions), and internal platform components. APIs support WebSocket for real-time events, webhooks for external system integration, and WebRTC for communications. Authentication uses token-based auth with ACL permissions. SDKs available in JavaScript and Python. Developer documentation is at api.wazo.io.
What industry is Wazo in?
Wazo's product category is Unified Communications as a Service (UCaaS) Platform. Its primary akta.pro industry code is HDAIAHAA, UCaaS Platforms & Suites, with a secondary code of HDAFAHAD, Cloud‑Native & SaaS ADC / Load Balancing (Managed L4/L7). Its NAICS code is 518 and its SIC code is 7372.