TruDoc

What TruDoc does

TruDoc Healthcare LLC is a Dubai-headquartered, private virtual-first healthcare platform founded in 2011 that delivers integrated telemedicine, chronic disease management, pharmacy delivery, diagnostics, mental health support, and hospital-at-home services to patients across seven GCC markets, with operations most concentrated in the UAE and Saudi Arabia. The platform's core technology combines 24/7 voice, video, and live chat access to physicians, psychologists, and wellness experts with the TruHub patient engagement portal, an AI-assisted symptom checker claiming a 95% diagnosis success rate, secure health record management, and what the company describes as one of the largest at-home critical care deployments in the GCC. TruDoc extends its capabilities via the 2024 acquisition of Wellthy Therapeutics, adding digital therapeutics and behavioral science for chronic care, and has a planned Super Health App with facial-scan vitals monitoring and AI chat support on its 2026 roadmap.

The business operates a dual B2B and direct-to-consumer model. Enterprise revenue is generated through subscription contracts with government health authorities, large employers, and six named regional insurers (ADNIC, Orient Insurance, Orient Takaful, Medgulf, HanseMerkur, and Fidelity United) that embed TruDoc's services into employee benefits and policyholder coverage. Consumer revenue comes through the TruDoc iOS app, which offers video consultations, medication delivery, and lab test scheduling on a subscription basis. TruDoc closed a $15 million Pre-Series B round in March 2026 led by the Al Nahyan and Al-Ketbi family offices with participation from existing investor Pulsar Capital, and is led by CEO Asad Khan (formerly of MEDZnMORE and Careem), Executive Chairman Vish Narain (Managing Partner at Pulsar Capital), President Abhishek Shah (former co-founder of Wellthy Therapeutics), COO Dr. Ashish Kumar M. Jaiswal (ex-NMC Health), CFO Utsaav Pathak (ex-Morgan Stanley, Director at Pulsar Capital), and Chief of Staff Dr. Tarek Turk (ex-WHO, Medicus AI).

Name

TruDoc

Legal name

TruDoc Healthcare LLC

Website

https://trudoc24x7.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

TruDoc is a Dubai-based virtual-first healthcare platform founded in 2011, providing integrated telemedicine, chronic disease management, pharmacy delivery, diagnostics, and hospital-at-home services to governments, employers, insurers, and consumers across seven GCC markets.

Ownership category

akta.pro rank

Product category

Virtual Healthcare Services

NAICS

Health Care and Social Assistance (62), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Membership/Subscription Concierge Virtual Care (HLALAAAH), Urgent Care & On-Demand Virtual Visits (HLALAAAB), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Remote Diagnostics & Point-of-Care (Connected Testing, Home Lab Devices) (HLACAPAK)

Keywords

• Telemedicine services
• Virtual healthcare platform
• Chronic disease management
• Hospital at home care
• Pharmacy delivery services

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2B Healthcare Services: TruDoc generates revenue by providing virtual healthcare services to institutional clients including government entities, employers, and insurance companies. Services include telemedicine consultations, chronic disease management, hospital-at-home programs, pharmacy delivery, and diagnostics.
2. Direct-to-Consumer Virtual Care: Individual consumers access video consultations with doctors and healthcare services through the TruDoc mobile app, including medication delivery and lab test scheduling.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

TruDoc operates a virtual-first integrated healthcare platform providing 24/7 telemedicine consultations with doctors, psychologists, and wellness experts via voice and video calls. The company bundles chronic disease management, pharmacy delivery, laboratory diagnostics, mental health support, and hospital-at-home critical care services into a single care delivery system accessible across the GCC (primarily UAE and Saudi Arabia) through a mobile app and enterprise contracts with governments, employers, and insurers.

Product overview

TruDoc operates a unified virtual-first healthcare platform with multiple integrated service modules. The core offering combines telemedicine/virtual consultations, hospital-at-home critical care, chronic disease management, pharmacy delivery, diagnostic services, and mental health support into a single accountable care system. The platform is accessible via the TruHub patient engagement portal, which includes health record management, symptom checking, and personalized health metrics. The company expanded its capabilities through the acquisition of Wellthy Therapeutics, adding behavioral science and digital therapeutics to its portfolio. All services are designed for 24/7 access from anywhere, with a focus on reducing healthcare costs and improving patient outcomes across the GCC region.

Differentiator

Problem solved

Functional benefit

Brands

• TruHub: Company's patient engagement platform featuring health content and resources
• TruDoc Health

Products and services

• Hospital-at-Home Critical care services delivered at patients' homes, combining telemedicine with in-home medical services. Claimed as one of the largest at-home critical care deployments in the GCC, targeted at patients needing hospital-level care outside traditional hospital settings.
• Telemedicine / Virtual Consultations 24/7 access to doctors and medical practitioners via video and voice consultations through the TruDoc mobile app. Enables patients to connect with healthcare providers from home, available to both individual consumers and enterprise partners' covered populations.
• Chronic Disease Management Comprehensive solutions for managing chronic conditions with focus on sustainability and patient well-being, including ongoing monitoring, care coordination, and personalized health metrics for patients with diabetes and other long-term conditions.
• Pharmacy Delivery Medication delivery service bringing prescriptions directly to patients' doorsteps, integrated with virtual consultations and chronic care management. Over 730,000 medication deliveries completed historically.
• Diagnostic Services Laboratory tests and diagnostics scheduled according to patient convenience, facilitated through TruDoc's care network. Over 31,000 laboratory tests supported historically.
• Mental Health Support

Quantifiable outcome

• 95% diagnosis success rate using advanced symptom checker and diagnostic tools
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and major.

• Wellthy TherapeuticscoreStrategic or Co-development Partner · 13 February 2024TruDoc acquired Indian health tech startup Wellthy Therapeutics to expand digital health services in the Gulf and India. The merger combines TruDoc's virtual care with Wellthy's behavioral science and digital therapeutics capabilities, aiming to improve healthcare outcomes through integrated digital health services with a target of impacting 10 million lives.
• ADNICcoreChannel Partner/ Reseller/ DistributorAbu Dhabi National Insurance Company partners with TruDoc to provide virtual healthcare services to ADNIC policyholders, integrating telehealth into insurance coverage offerings.
• Orient InsurancemajorChannel Partner/ Reseller/ DistributorOrient Insurance provides TruDoc's virtual healthcare services to its policyholders as part of health insurance coverage, enabling seamless access to telehealth consultations.
• Orient TakafulmajorChannel Partner/ Reseller/ DistributorOrient Takaful partners with TruDoc to deliver telehealth and digital health services to takaful (Islamic insurance) policyholders across the UAE.
• MedgulfmajorChannel Partner/ Reseller/ DistributorMedgulf provides TruDoc virtual healthcare services to its insured members, integrating digital health into their insurance product offerings.
• HanseMerkurmajorChannel Partner/ Reseller/ DistributorGerman insurance provider HanseMerkur partners with TruDoc to extend virtual healthcare access to its UAE policyholders through the digital platform.
• Fidelity UnitedmajorChannel Partner/ Reseller/ DistributorFidelity United Insurance partners with TruDoc to offer telehealth services to their insurance customers in the UAE market.

Scale indicators8 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Altibbi: Leading MENA digital health platform offering telehealth consultations, medical content, and insurance-anchored B2B2C services across the Arab world. Closely comparable to TruDoc in geography, target customer (insurance + consumer), and integrated virtual care model.
• Okadoc: UAE-based telemedicine and doctor booking platform serving patients, providers, and insurance partners across MENA. Comparable to TruDoc in geography, customer base, and integrated virtual consultation + insurance billing model.
• Babylon Health: Digital health company offering AI-powered virtual consultations, chronic disease management, and population health tools via insurance and government contracts. Comparable to TruDoc in integrated virtual-first care model, AI symptom assessment, and insurance/government channel strategy.
• Vezeeta: MENA digital healthcare platform providing doctor booking, telehealth, and pharmacy services to consumers and enterprises. Direct competitor to TruDoc in UAE, KSA, and broader GCC with similar B2B2C insurance-anchored model.

Broad incumbents

• Amwell: US-listed enterprise telehealth platform serving health systems, insurers, and employers with virtual care solutions. Comparable to TruDoc's enterprise-led go-to-market and integrated care delivery, with a broader portfolio but similar B2B virtual care focus.
• Teladoc Health: Global incumbent in virtual care offering telehealth, chronic condition management, and mental health services to insurers, employers, and health systems. Broad comparable for TruDoc's integrated care model and B2B enterprise go-to-market, though at much larger scale and global footprint.

Emerging players

• Portea Medical: India-based home healthcare provider offering in-home doctor visits, nursing, diagnostics, and chronic disease management. Comparable to TruDoc's hospital-at-home and chronic disease management service lines, though operating in a different geography (India vs GCC).
• Aumet: MENA-focused B2B healthtech platform providing digital ordering, distribution, and pharmacy services. Emerging peer relevant to TruDoc's pharmacy delivery and diagnostics integration, though more upstream in the healthcare value chain.

Regional players

• Healthigo: MENA digital health platform connecting patients with healthcare providers, insurers, and hospitals via appointment booking and virtual consultations. Comparable to TruDoc in MENA geography, insurance-anchored partnerships, and consumer-facing virtual care delivery.
• CURA: UAE-based telehealth and primary care provider offering virtual consultations and home-based care services. Regional peer to TruDoc with overlapping geography and customer base in the UAE enterprise and consumer market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/TruDoc24x7
• Facebookfacebook.com/trudoc
• LinkedInlinkedin.com/company/trudoc24x7
• Instagraminstagram.com/trudocgroup

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TruDoc