Okadoc
Okadoc is a Dubai-based healthtech platform, founded in 2017, providing instant online appointment booking, video consultations, home healthcare, and cloud pharmacy services to patients and healthcare providers across seven MENA and Asian markets.
- Company typePrivate
- Founded2017
- HeadquartersDubai, United Arab Emirates
- Headcount101–250
- GTM typeB2B and B2C
- OfferingSoftware
What Okadoc does
Okadoc is a Dubai-headquartered healthtech company founded in 2017 by Fodhil Benturquia that operates a healthcare appointment booking and telehealth platform connecting patients with providers. The platform supports instant online appointment booking against real-time availability, video/audio/chat consultations, home healthcare visits, cloud pharmacy fulfillment, and medical document storage. It integrates with healthcare providers' Hospital Information Systems (HIS) to synchronize availability and booking data, and offers a TRA-approved video consultation infrastructure in the UAE. The platform is localized across seven countries (UAE, Saudi Arabia, Indonesia, Algeria, Egypt, Qatar, Kuwait) with eight-plus language versions and is accessible via web and mobile apps distributed through the Apple App Store, Google Play, and Huawei AppGallery.
The company serves two principal user groups. Individual patients access the platform free of charge to discover doctors, book appointments, attend virtual consultations, request home visits, and fulfill prescriptions. Healthcare providers — including hospitals, clinic groups, and individual practitioners — subscribe to Okadoc's platform services, with named enterprise customers including Mediclinic Middle East, Medcare, Emirates Hospitals Group, HealthPlus, Danat Al Emarat, NMC Healthcare, and Bupa. Providers can use Okadoc under its own brand, embed it as a white-label solution in their own websites/apps, and integrate it with their HIS. The company holds ISO/IEC 27001 certifications across UAE, KSA, Indonesia, and USA entities, as well as SOC 2, HIPAA, and GDPR compliance.
Okadoc generates revenue primarily through subscription fees paid by healthcare providers for appointment management and telehealth services, supplemented by transaction-based revenue from payment processing (via Checkout.com) and cloud pharmacy fulfillment. The company has raised approximately $22.3 million across three funding rounds: a $2.3 million Seed in 2018, a $10 million Series A in February 2020, and a $10 million pre-Series B first close in November 2022 with ADQ, Bupa Arabia, Builders Ventures, Bunat Ventures, iGan Partners, Club 49, and Now Invest. Operations are conducted through wholly-owned subsidiaries in Saudi Arabia, Indonesia, and the United States, in addition to its Dubai headquarters and Abu Dhabi regional office.
Okadoc firmographics
Firmographics- Name
- Okadoc
- Legal name
- Okadoc Technologies FZ-LLC
- Website
- https://okadoc.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Okadoc is a Dubai-based healthtech platform, founded in 2017, providing instant online appointment booking, video consultations, home healthcare, and cloud pharmacy services to patients and healthcare providers across seven MENA and Asian markets.
- Ownership category
- akta.pro rank
Okadoc industry classification
Industry- Product category
- Healthcare Appointment Booking and Telehealth Platform
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industries
- Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), Patient Intake, Digital Registration & eForms (HLACAEAF)
Keywords
Where Okadoc is headquartered
LocationHeadquarters
- HQ city
- Dubai
- HQ country
- United Arab Emirates
- HQ region
- Middle East
Offices4 records
Markets served
Okadoc business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Healthcare Provider Subscription: Healthcare providers (hospitals, clinics, doctors) subscribe to Okadoc's platform services, including the Instant Appointment Booking Service, Online Consultation Service, and white-label solutions. This is the primary revenue stream, supporting 100s of provider partners.
- Insurance Integration Services: Okadoc integrates with insurance providers to enable patients to search by insurance and process insurance-based bookings, potentially generating revenue through insurer partnerships.
- Transaction Processing (Payment Collection): Okadoc processes and collects payments from patients on behalf of healthcare providers through a third-party payment processor (Checkout.com), acting as a billing and collections agent. The company may charge healthcare providers a processing fee for this service.
- Cloud Pharmacy Fulfillment: Patients can connect with pharmacies through the cloud pharmacy facility to fulfill prescriptions delivered to their homes. Okadoc partners with pharmacies for prescription fulfillment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free for patients — no charges to book appointments through Okadoc |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels10 records
Okadoc product offering
Product offeringCore offering
Okadoc operates a hybrid healthcare platform that lets patients instantly discover doctors, book appointments against real-time availability, and attend in-person, video, audio, or chat consultations. The platform also supports home healthcare booking, cloud pharmacy prescription fulfillment, and secure medical document storage, with HIS integration and white-label deployment for healthcare providers.
Product overview
Okadoc operates as a healthcare platform with a modular architecture combining a core patient-facing booking platform with multiple integrated service modules. The core platform centers on the Doctor/Facility Directory and Instant Appointment Booking Service, which integrates with healthcare providers' HIS systems for real-time availability. The Online Consultation Service provides video, audio, and chat-based telehealth capabilities. Additional modules include the Home Healthcare Facility for at-home medical services, Cloud Pharmacy Facility for prescription management and delivery, My Documents for medical record storage, and PCR Testing services. For providers, Okadoc offers a dedicated platform enabling appointment management, patient engagement, and white-label solutions. A partnership with Summus extends access to US-based medical specialists.
Differentiator
Problem solved
Functional benefit
Products and services
- Instant Appointment Booking Service Real-time appointment booking platform that allows patients to instantly book up to three appointments simultaneously with healthcare providers who have subscribed to the service, integrating with provider HIS systems for live availability.
- Online Consultation Service (Video, Audio, Chat) Video, audio, and instant messaging consultation platform enabling live real-time telehealth consultations between patients and healthcare providers, with integrated appointment management.
- Home Healthcare Facility Home healthcare booking service enabling patients to book at-home testing and at-home appointments with physicians, including nurses and doctors for home visits.
- Cloud Pharmacy Facility Cloud-based pharmacy platform enabling patients to connect with licensed pharmacists, send prescriptions, and receive medication delivery through partnered pharmacies.
- Okadoc for Providers (B2B Platform) 24/7 B2B appointment management solution for healthcare providers including practitioner and facility profile setup, HIS integration, pre-booking checks, automated notifications, no-show reduction, video consultations, and white-label embedding.
- Summus Virtual Consultations Partnership offering with Summus that enables Okadoc patients to book remote virtual consultations with 4,000+ top-ranked US-based medical specialists.
Quantifiable outcome
- Okadoc claims '100s of healthcare providers, insurers and national health systems' use its platform
- +1 more outcomes
Companies that use Okadoc
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles4 records
Okadoc technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability4 records
Feature8 records
Okadoc partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- SummusminorSummus is a US-based medical expert network offering access to 4,000+ top-ranked US specialists. Okadoc cross-promotes Summus on its platform, enabling Okadoc patients to book remote virtual consultations with US experts. This is a referral/marketing partnership where Okadoc serves as a distribution channel for Summus in the Middle East.
- Healthcare Providers (White Label)coreOkadoc provides white-label solutions to healthcare providers, allowing them to embed Okadoc's booking and telehealth features into their own branded websites and apps. Healthcare providers subscribe to Okadoc's platform services under separate Service Agreements. The provider page states '100s of healthcare providers, insurers and national health systems choose Okadoc', indicating this is a core distribution partnership model.
- Insurance ProviderscoreOkadoc integrates with insurance providers to enable the 'Search by your insurance' feature, allowing patients to find doctors covered under their specific insurance plan. Insurance providers share patient data (e.g., prescription refill notifications) with Okadoc. The platform lists Bupa as a partner, among others.
- Pharmacies (Cloud Pharmacy)coreOkadoc has partnered with pharmacies to enable patients to send prescriptions to licensed pharmacists and receive medicine deliveries. Okadoc facilitates the connection and logistics between patients and affiliated pharmacies for prescription fulfillment.
- National Health SystemscoreOkadoc partners with national health systems as a platform provider to support government digital health initiatives and public healthcare appointment management.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Okadoc competitors and assessment
Company assessmentDirect peers
- Vezeeta: Vezeeta is a MENA-based doctor booking and telehealth platform operating across Egypt, Saudi Arabia, and other regional markets. It is the most direct competitor to Okadoc with the same dual-sided marketplace model targeting both patients and healthcare providers, and overlapping geographic focus on UAE and KSA.
- Altibbi: Altibbi is a leading MENA telehealth and digital health platform offering doctor consultations, medical content, and booking services. It overlaps directly with Okadoc's telehealth/consultation product and serves similar Arabic-speaking patient demographics across the same regional geographies.
- Meddy: Meddy is a UAE-based doctor booking and comparison platform connecting patients with healthcare providers. It competes directly with Okadoc in the UAE home market with a similar provider-directory and appointment-booking value proposition for consumers.
- Health at Hand: Health at Hand is a UAE-licensed telehealth provider offering video consultations with DHA-licensed doctors. It overlaps with Okadoc's Online Consultation Service and targets the same UAE consumer base for on-demand virtual care.
Regional players
- Tabiby: Tabiby is a Saudi Arabia-based healthtech platform focused on doctor booking and patient engagement. It targets the same provider-and-patient dynamic as Okadoc's KSA subsidiary, and represents direct regional competition in the Saudi market.
- Clinicy: Clinicy is a GCC-focused clinic management and patient engagement platform serving healthcare providers in the Gulf region. It competes with Okadoc's provider-facing product layer (white-label, appointment management, HIS integration) for the same hospital and clinic customers.
Broad incumbents
- Practo: Practo is an established healthtech platform offering doctor booking, telehealth, and practice management across South Asia and emerging markets. It represents a comparable broad incumbent with overlapping product surface (scheduling + video consultation) and demonstrated ability to scale across multiple geographies, mirroring Okadoc's regional ambitions.
- Zocdoc: Zocdoc is the original US online doctor booking marketplace, offering real-time appointment scheduling with insurance integration. While US-focused and significantly larger, Zocdoc is a comparable category leader whose product design closely mirrors Okadoc's instant-booking and insurance-search core.
- Doctoralia: Doctoralia (part of Docplanner Group) is a global doctor booking and telehealth platform operating across 20+ countries in Europe, Latin America, and emerging markets. It is comparable to Okadoc's multi-country directory and booking model with deep insurance and provider integrations.
Emerging players
- DocOn Technologies: DocOn is an emerging healthtech platform focused on clinic management, patient engagement, and digital health solutions for providers. It overlaps with Okadoc's provider-facing platform offerings (appointment management, HIS integration, branded patient experience) for healthcare provider customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Okadoc social profiles
Digital presenceOkadoc compliance and trust
Trust signalCompliance4 records
Okadoc financial estimates
Financial estimateRevenue estimate
Valuation estimate
Okadoc leadership team
Management profileNumber of profiles
Profiles3 records
Okadoc subsidiaries and ownership
Company hierarchySubsidiaries3 records
Okadoc funding detail
Funding detailFunding overview
Funding rounds3 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Okadoc M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Okadoc
What does Okadoc do?
Okadoc operates a hybrid healthcare platform that lets patients instantly discover doctors, book appointments against real-time availability, and attend in-person, video, audio, or chat consultations. The platform also supports home healthcare booking, cloud pharmacy prescription fulfillment, and secure medical document storage, with HIS integration and white-label deployment for healthcare providers.
Is Okadoc a public or private company?
Okadoc is a private company. It is classified as venture growth investor backed and is currently operating.
When was Okadoc founded?
Okadoc was founded in 2017. It employs 101 to 250 people.
Where is Okadoc based?
Okadoc is headquartered in Dubai, United Arab Emirates, in the Middle East region.
How does Okadoc make money?
Four revenue lines are on record. Healthcare Provider Subscription is the primary driver. The others are insurance Integration Services, transaction Processing (Payment Collection) and cloud Pharmacy Fulfillment.
Who are Okadoc's main competitors?
Direct peers on record are Vezeeta, Altibbi, Meddy and Health at Hand. Regional players are Tabiby and Clinicy. Broad incumbents are Practo, Zocdoc and Doctoralia. DocOn Technologies is listed as an emerging player.
Does Okadoc have an API?
No public API is recorded for Okadoc.
What industry is Okadoc in?
Okadoc's product category is Healthcare Appointment Booking and Telehealth Platform. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLALABAA, Virtual Visit & Scheduling Platforms (EHR-integrated). Its NAICS code is 5132 and its SIC code is 7372.