Trusted Health Partners

What Trusted Health Partners does

Trusted Health Partners (THP) is a Paris-based French digital health company that operates a web-accessible platform providing personalized virtual support to cancer patients and their caregivers. Founded in 2019 as a Société par Actions Simplifiée (SAS) with €100,000 in share capital, THP is led by its President Fabien PETEL and remains in an early, pre-scale stage with 1-10 employees. The company is French in scope, operating primarily in France, and is differentiated by an ad-free, no-data-resale stance that targets a particularly sensitive health category.

The core product is the TOM chatbot application, accessible via web browser at healthinnove.fr (no download required), combined with a curated RESSOURCES database of articles, events, practitioners, services, and products relevant to cancer patients. Personalization is driven by user profiles, questionnaires, resource ratings, and chatbot interactions covering physical, psychological, social, and financial dimensions of the illness. Each paid patient account includes a paired free caregiver account, and the platform is HDS-certified for health data hosting in France through GPLEXPERT, while the chatbot itself is built on the third-party Engati platform (servers hosted in Delaware, USA).

THP employs a dual B2C and B2B2C revenue model. Direct users access a one-week free trial and can subscribe at €4.90 per month or €49 per year (originally €58.80). In parallel, THP actively recruits patient associations and French health insurance mutuals/insurers as channel partners who can sponsor full or partial subscriptions for their members, enabling mass distribution through trusted intermediaries. Marketing combines content (professional-authored blog, monthly newsletter), organic social (Facebook, LinkedIn), and B2B partnership outreach, with payment processing handled by Stripe.

Name

Trusted Health Partners

Legal name

Trusted Health Partners

Website

https://thp.social

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Trusted Health Partners is a Paris-based digital health company offering a web-based chatbot platform (TOM) and curated resource database to support cancer patients and their caregivers, distributing via individual subscriptions and B2B partnerships with patient associations and French health insurers.

Ownership category

akta.pro rank

Product category

Digital Health / Oncology Patient Support Software

NAICS

Other Individual and Family Services (624190)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE)

akta.pro secondary industry

Membership/Subscription Concierge Virtual Care (HLALAAAH)

Keywords

• Digital health platform
• Cancer patient support
• Caregiver virtual assistance
• Health chatbot services
• Moderated health resources

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Individual Subscription (Direct Access): Users can access a free one-week freemium trial. After one week, users can subscribe to paid plans: monthly at €4.90/month or annual at €49/year (originally €58.80). Each paid account includes one free caregiver account.
2. Partner-Subsidized Subscriptions: Partners (patient associations and health insurance mutuals) can open accounts for their members, covering either the full subscription cost (free for users) or a partial cost (discounted for users). THP receives revenue from B2B partnerships with these organizations.

Pricing tiers

Go-to-market motion3 records

Distribution channels2 records

Marketing channels5 records

Core offering

Trusted Health Partners (THP) operates the TOM web application—a 24/7 conversational chatbot that delivers personalized virtual accompaniment to cancer patients and their caregivers, addressing physical, psychological, social, and financial challenges. The platform combines a moderated RESSOURCES database (articles, scientific publications, events, questionnaires, podcasts, videos) with a directory of practitioners, services, and products, and pairs every paid patient account with a free independent caregiver account.

Product overview

Trusted Health Partners offers a unified digital health platform built around the TOM application—a web-accessible chatbot that provides personalized, 24/7 virtual support to cancer patients and their caregivers. The platform integrates a curated RESSOURCES database containing articles, events, professionals, and services, with personalization driven by user profiles, chatbot interactions, and questionnaires. The company serves patients and caregivers directly (via subscription at €4.90/month or €49/year), as well as through partnerships with patient associations and health insurance funds (mutuelles).

Differentiator

Problem solved

Functional benefit

Brands

• TOM: Health chatbot application for cancer patients and caregivers providing personalized support, resources, and information throughout the illness journey.

Products and services

• TOM Application A web-accessible (no download required) conversational health chatbot that interacts with users to identify problems, preferences, and needs across physical, psychological, social, and financial dimensions and delivers personalized guidance throughout the cancer illness journey. Each paid patient account includes an independent free caregiver account. Accessible via healthinnove.fr and thp.social.

Quantifiable outcome

• According to an AFSOS report cited by THP, 64% of cancer patients try complementary therapies and 84% report being satisfied with the results.
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature5 records

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Le 21 - Accélérateur d'innovation sociale de la Croix-RougeminorStrategic or Co-development PartnerTHP is listed among supporters/partners of Le 21, the social innovation accelerator of the French Red Cross. This partnership signals THP's social impact mission and alignment with healthcare innovation initiatives in France.
• La French TechminorStrategic or Co-development PartnerTHP is listed among partners/supporters of La French Tech, the French tech ecosystem brand. This recognition positions THP as part of the French tech startup ecosystem.
• Région Île-de-FranceminorStrategic or Co-development PartnerTHP is listed among partners supported by the Île-de-France region. This regional government partnership may indicate grant funding or institutional support for THP's operations.
• Impact FranceminorStrategic or Co-development PartnerTHP is listed among Impact France partners. Impact France is an organization supporting impact startups. This alignment signals THP's social entrepreneurship mission and impact-oriented business model.
• Réseau Entreprendre EssonneminorStrategic or Co-development PartnerTHP is listed among Réseau Entreprendre Essonne partners. This entrepreneurial network supports small businesses in the Essonne department of France, potentially providing mentorship or peer support.
• GPLEXPERTcoreTechnology or IntegrationGPLEXPERT is the HDS-certified hosting provider for the THP application. HDS (Hébergeur de Données de Santé) certification is required for hosting health data in France. Located at 27 avenue Aristide Briand, 91290 Arpajon, France.
• Engati Technologies Inc.coreTechnology or IntegrationEngati provides the chatbot platform on which THP's TOM conversations and associated processes are modeled and managed. Located at 919 North Market Street, Suite 950, Wilmington, New Castle, Delaware 19801, USA. THP's conversations and processes are hosted on Engati's servers.
• Patient Associations (Cancer-focused)coreChannel Partner/ Reseller/ DistributorTHP actively seeks partnerships with cancer patient associations who can distribute the THP platform to their members. Partners benefit by offering digital support to members, contributing content, and accessing anonymized patient data. No specific named associations are listed, but the partnership model is well-defined.
• Health Insurance Mutuals and InsurerscoreChannel Partner/ Reseller/ DistributorTHP actively seeks partnerships with health insurance mutuals and insurers who can offer THP's application to their policyholders. Partners benefit from no technical, regulatory, or financial risk; access to anonymized patient suffering data; and an innovative brand image. A downloadable brochure is available for prospective partners.
• StripecoreTechnology or IntegrationStripe provides the online payment processing service for THP's subscription billing. THP uses Stripe with SSL (Secure Socket Layer) security to ensure confidentiality of banking data during online transactions.
• Lext Avocats (DPO)minorOthersLext Avocats, based at 2 rue des Gladiateurs, 72000 Le Mans, serves as THP's Data Protection Officer (DPO). Tel: 01 83 75 80 00. The DPO oversees THP's compliance with GDPR and French data protection law (Loi n°78-17).

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Wefight: French health-tech company that builds conversational AI companions (the 'Vik' chatbot series) for patients with chronic conditions including cancer. Directly comparable to THP on geography, oncology focus, chatbot-led engagement, and B2B pharma/payer distribution.
• Resilience: France-based digital health platform supporting cancer patients with remote monitoring, content, and human coaching. Comparable to THP in oncology focus and French market, but operates a hybrid digital-plus-human model at greater scale.
• Cureety: French digital oncology platform providing personalized patient monitoring and support tools to oncology teams and patients. Directly comparable to THP on French cancer-patient digital support and payer/clinical channel ambitions.
• Belong.life: AI-powered patient engagement platform with a strong oncology community, combining chatbot, content library, and patient matching. Comparable to THP on cancer focus, chatbot + curated content model, and B2B2C distribution to providers and payers.
• Care Across: European cancer-focused digital platform offering personalized information, tools, and support to cancer patients. Comparable to THP on cancer-specific patient support and European footprint, with more developed content across multiple cancer types.
• My Cancer Coach: Cancer patient app that generates personalized treatment and support information based on diagnosis. Comparable to THP on cancer-specific, chatbot-style personalized support, though distributed via US clinical partnerships rather than French mutuelles.

Emerging players

• Mika (Fosanis): German developer of Mika, a digital companion for cancer patients combining chatbot guidance with curated content. Comparable to THP on chatbot-led oncology support and European regulated health-data hosting, with similar niche specialization.

Broad incumbents

• PatientsLikeMe: Large-scale patient community platform covering many conditions including cancer, with shared decision-making and outcome data. Comparable to THP on patient-data and community themes, but operates at much broader scale across conditions.
• Omada Health: US-based digital chronic-condition prevention and management platform serving payers and employers at scale. Comparable to THP on the chronic-condition virtual care category and payer distribution model, but addresses diabetes/cardio-metabolic rather than oncology.
• Livongo (Teladoc Health): Pioneer in chronic-condition digital coaching now part of Teladoc Health. Comparable to THP on the payer-sponsored chronic-condition virtual care business model and data-driven personalization, but at vastly larger scale across multiple conditions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TrustedHealthPartners
• LinkedInlinkedin.com/company/trusted-health-partners

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trusted Health Partners