Engati

What Engati does

Engati Technologies Inc. is a private, founder-led conversational AI and customer experience platform founded in 2016 and headquartered in California City, USA, with a distributed operating footprint across 190+ countries. The platform unifies AI Agents (built on a proprietary Agentic AI framework), GenAI Assistants powered by its proprietary eSenseGPT model, DocuSense document intelligence, Live Chat with video calling, and channel-specific chatbots for WhatsApp, Instagram, and Shopify into a single OneView Inbox. It deploys across 15+ messaging channels and supports 50+ languages including RTL languages like Arabic, with native integrations into Salesforce, Zendesk, Freshdesk, HubSpot, Shopify, and Google Workspace.

The platform primarily targets mid-market and enterprise customers across BFSI, eCommerce and Retail, Healthcare, Insurance, Real Estate, Travel and Hospitality, Education, Logistics, and Government verticals, with named enterprise deployments including Tokio Marine Insurance, PwC, Jack Daniels, Larsen and Toubro, GSK, Cipla, Bandhan Bank, HDFC Capital, UpGrad, and Grohe. Engati monetizes through tiered SaaS subscriptions starting at approximately $5 per day, usage-based revenue from WhatsApp Business API access, professional services for enterprise implementations, and a white-label partner/reseller program that allows channel partners to rebrand the platform.

The go-to-market combines a product-led growth motion (free self-serve signup, no-code bot builder, pre-built templates) with enterprise field sales for complex deployments, and event-driven demand generation through webinars and virtual events. Engati's 2024 recognition as Meta's Tech Partner of the Year, its 2021 SIIA CODiE Award for Best AI Driven Technology Solution, and an SOC 2 Type 2 status page suggest enterprise-grade positioning, though financial scale and growth funding have not been publicly disclosed.

Name

Engati

Legal name

Engati Technologies Inc.

Website

https://engati.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

Engati is a private, founder-led conversational AI and customer experience platform founded in 2016, offering omnichannel AI chatbots, live chat, and GenAI agents across 15+ messaging channels and 50+ languages. It serves mid-market and enterprise customers in BFSI, eCommerce, Healthcare, Insurance, Education, and Travel verticals globally.

Ownership category

akta.pro rank

Product category

Conversational AI Customer Experience (CX) Platform

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Marketing Automation Platforms & Services (BPAFAFAC)

Keywords

• Conversational AI platform
• Customer experience software
• Omnichannel chatbot solutions
• WhatsApp business automation
• AI-powered live chat

Headquarters

HQ city

California City

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription: Subscription-based pricing model for access to the chatbot and live chat platform with tiered plans based on features and usage volume. The platform offers different pricing tiers including enterprise plans with advanced features.
2. WhatsApp Business API Access: Revenue generated through WhatsApp Business API integration and usage-based messaging costs for broadcast campaigns and notifications.
3. Professional Services: Custom chatbot development, implementation support, and training services for enterprise customers requiring specialized solutions.
4. White-label Partnership: Partner program allowing resellers to white-label the Engati platform for their clients, generating revenue through licensing arrangements.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Engati sells a SaaS-based conversational AI customer experience platform that enables businesses to build, deploy, and manage AI chatbots and live chat across 15+ messaging channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, Microsoft Teams, and web/mobile. The platform combines proprietary Generative AI (eSenseGPT), an Agentic AI framework for AI Agents, a no-code visual bot builder, DocuSense document intelligence, multilingual support in 50+ languages, marketing automation with WhatsApp broadcasts, and Engati Pulse Customer Data Platform, sold via tiered subscriptions, usage-based WhatsApp API fees, professional services, and white-label licensing.

Product overview

Engati is an Enterprise-grade AI-native Customer eXperience platform for revenue growth. The platform operates as a unified architecture combining multiple products: AI Agents (built on proprietary Agentic AI framework with LLM assistance) and GenAI Assistants (powered by eSenseGPT) form the conversational AI core. Live Chat provides real-time support via OneView Inbox. Channel-specific chatbots (WhatsApp, Instagram, Shopify) enable omnichannel engagement across 15+ messaging channels. Supporting capabilities include DocuSense (document intelligence for instant bot training), Marketing Automation (campaign broadcasts to 10k+ customers), and Engati Pulse (Customer Data Platform for analytics and segmentation). All conversations are stitched together across channels with multilingual support for 50+ languages including RTL. The Bot Marketplace provides pre-built templates, while Developer Docs enables custom integrations via APIs.

Differentiator

Problem solved

Functional benefit

Brands

• eSenseGPT: Proprietary Generative AI technology powering Engati's conversational AI platform
• DocuSense
• Engati Pulse
• OneView Inbox

Products and services

• AI Agents AI-powered conversational agents built on a proprietary Agentic AI framework assisted by LLM. Enable seamless contextual conversations across WhatsApp, Voice, Website, and all channels for customer nurture, conversion, and retention. Targeted at businesses seeking AI-driven automated engagement at scale.
• eSenseGPT Engati's proprietary Generative AI technology that delivers personalized responses, content generation, and conversational intelligence assisted by LLMs, used to power GenAI Assistants for customer engagement and lead generation.
• Live Chat Real-time agent-to-customer chat product with OneView Inbox unifying conversations across all channels, mobile app support, video calling, and screen sharing for complex support scenarios. For support teams needing live human-assisted conversations alongside AI bots.
• WhatsApp Chatbot AI-powered WhatsApp chatbot for automated customer support, lead generation, and marketing. Supports broadcast to 10k+ customers, cart recovery, and conversion triggers. Built for businesses that rely on WhatsApp Business API as a primary engagement channel.
• Instagram Chatbot AI chatbot for Instagram Direct Messages enabling brands to capture, qualify, and nurture leads directly on Instagram with seamless channel continuity. Targeted at D2C and consumer brands running Instagram-led acquisition.
• Shopify Chatbot Pre-configured ecommerce chatbot with domain intelligence for Shopify stores, handling product queries, order status, cart recovery notifications, and conversion triggers with up to 70% conversion rate improvement. Distributed via the Shopify App Store.
• Engati Pulse (Customer Data Platform) Customer Data Platform (CDP) that enables customer data analytics, segmentation, and activation across all channels and touchpoints. For marketing, growth, and CX teams needing unified customer intelligence.
• Flow-based Assistants (Low-code Bot Builder) No-code flow builder for automating defined customer interactions, FAQs, and lead qualification with four node types: Display Information, Data Input, Process/Flow, and Integration. Targeted at non-technical business users building structured conversational flows.
• DocuSense Document intelligence feature that parses knowledge base documents at 12 pages per 8 seconds, extracts relevant answers in real-time, and highlights source sections for chatbot training. For support teams that need to train bots on existing documentation rapidly.
• Omnichannel Engagement Platform Multi-channel customer engagement across 15+ channels including WhatsApp, Instagram, Facebook Messenger, Telegram, Skype, Teams, Viber, Line, WeChat, Email, with all conversations stitched together in OneView inbox. For businesses needing one unified engagement layer across messaging surfaces.
• Multilingual Chatbot Automated conversational experience in 50+ languages including Chinese languages and RTL languages like Arabic, with two-way auto-translation for live chat, removing the need for separate locale-specific teams. For global businesses serving multilingual customer bases.
• WhatsApp Marketing WhatsApp broadcast campaigns to 10,000+ customers, promotional messaging, cart recovery notifications, and conversion trigger-based offers via the WhatsApp Business API. For marketing teams using WhatsApp as a primary outbound channel.
• RCS Business Messaging RCS (Rich Communication Services) messaging for Google Business Messages enabling enhanced business interactions on Google Search. For brands extending customer engagement beyond SMS and into rich messaging on Android devices.
• Bot Marketplace (Pre-built Templates) Pre-built chatbot templates for Marketing, Sales, Support, HR, Healthcare, Finance, Travel, eCommerce, Education, Entertainment, and News use cases. For SMB and mid-market teams seeking fast deployment without starting from scratch.
• Engati Developer APIs and Documentation Engati APIs, JSON API support, webhooks, and developer documentation enabling custom integrations and extension of platform capabilities. For technical teams and partners integrating Engati into existing systems.

Quantifiable outcome

• 71% of customer queries handled by bot without human intervention for Tokio Marine Insurance
• +7 more outcomes

Named customers18 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability14 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered core and flagship.

• Sarvam AIcoreTechnology or IntegrationStrategic partnership for AI-powered WhatsApp solutions. Joint webinar on Business Growth with Engati and Sarvam AI on WhatsApp, combining generative AI capabilities for enhanced customer engagement solutions.
• ShopifycoreTechnology or IntegrationNative integration with Shopify for eCommerce chatbots. Dedicated Shopify app available on Shopify App Store with pre-configured domain intelligence, cart abandonment notifications, conversion triggers, and order management capabilities.
• Meta (Facebook)flagshipTechnology or IntegrationMeta Tech Partner of the Year 2024. Deep integration with WhatsApp Business API, Facebook Messenger, and Instagram for omnichannel messaging. Partnership enables WhatsApp chatbot deployment and marketing automation.
• GooglecoreTechnology or IntegrationNative integrations with Google Sheets, Google Calendar, Google Analytics for data sync and analytics capabilities.
• SalesforcecoreTechnology or IntegrationNative CRM integration with Salesforce for lead management and customer data synchronization.
• ZendeskcoreTechnology or IntegrationIntegration with Zendesk for customer support ticketing and helpdesk capabilities.
• FreshdeskcoreTechnology or IntegrationIntegration with Freshdesk for customer support automation and ticket management.
• Quinbay Investment/STORM BVcoreStrategic or Co-development PartnerInvestment company with Jim Banister as CEO of STORM BV (a Quinbay Investment company) serving as leadership. Represents strategic investment partnership for platform development.

Scale indicators15 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Freshchat (Freshworks): Live chat and AI chatbot product within the broader Freshworks business software suite. Competes with Engati on messaging-based customer support, bundled with Freshdesk, Freshsales, and Freshmarketer.

Direct peers

• LivePerson: Enterprise conversational AI and messaging platform for customer care and sales. Competes with Engati in large enterprise voice/messaging automation, omnichannel inbox, and AI agent deployments.
• ManyChat: Leading chatbot platform focused on Instagram, WhatsApp, Facebook Messenger, and TikTok for marketing automation and conversational commerce. Competes with Engati on social/messaging channel chatbots, particularly for SMB and mid-market.
• Ada: AI-powered customer service automation platform focused on resolving customer inquiries without human agents. Closely comparable to Engati's eSenseGPT/AI Agents approach and serves similar enterprise B2C verticals.
• Drift (Salesloft): Conversational marketing and AI-powered buyer engagement platform (now part of Salesloft). Directly comparable in using chatbots and AI agents for lead generation and customer engagement across web and messaging channels.
• Intercom: Enterprise conversational AI and customer support platform offering AI agents (Fin), live chat, and ticketing. Directly comparable to Engati in serving mid-market and enterprise customers with omnichannel AI-driven CX automation.
• Yellow.ai: Enterprise conversational AI platform supporting chat, voice, and email across 35+ channels with multilingual capabilities. Directly competes with Engati in omnichannel CX automation, especially across emerging markets in Asia and the Middle East.
• Tidio: AI-powered customer service platform combining live chat, chatbots, and helpdesk for SMB and eCommerce. Comparable to Engati's no-code bot builder and Shopify integration focus.

Emerging players

• Kore.ai: Enterprise AI agent platform for customer and employee experiences with no-code development. Comparable in agentic AI framework approach; typically targets larger enterprise than Engati but overlaps in CX automation.
• Verloop.io: India-based conversational AI platform specializing in customer support automation for BFSI, eCommerce, and travel. Closely comparable to Engati in regional focus, vertical specialization, and WhatsApp-first approach.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/getengati
• YouTubeyoutube.com/channel/UCHwZVbigaN9PLYR9OxWL27Q
• Facebookfacebook.com/getengati
• LinkedInlinkedin.com/company/engati
• Instagraminstagram.com/getengati

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Engati