Medtel Communications

What Medtel Communications does

Medtel Communications (legal entity MedTel Services LLC, D/B/A Medtel Communications) is a privately held US telecommunications provider headquartered in Bradenton, Florida, with a secondary office in Kennesaw, Georgia. The company traces its origins to 1975 as a designer and manufacturer of traditional PBX phone systems (originally operating as Teltronics) and has evolved into a cloud-based unified communications-as-a-service (UCaaS) vendor, claiming over 50 years in the industry and a worldwide base of 20,000+ customers.

Its core product is the proprietary M-Cloud platform, which bundles VoIP phone service, IVR (including the pharmacy-focused IVRx sub-product), contact center, video conferencing (up to 70 participants), hosted fax, messaging, presence, and chat, delivered as a cloud subscription hosted on Microsoft Azure in Virginia. Modular add-ons include Medtel Insights (analytics and URAC reporting), the Medtel Mobile App (iOS/Android softphone), VoIP hardware from Yealink and Poly, audio production services, and Microsoft Teams integration. The platform is HIPAA-compliant with a Business Associate Agreement program and integrates with seven plus pharmacy management systems (PioneerRx, BestRx, QS/1 NRx, Rx30, Computer-Rx, Liberty Software, PrimeRx).

Medtel monetizes primarily through recurring monthly subscriptions for its cloud communications services, supplemented by hardware sales/leasing of VoIP devices and professional services for design, installation, and training. Pricing is positioned as all-inclusive and predictable, with a 30-day money-back guarantee for business subscribers. Go-to-market combines direct enterprise sales with a partner program for MSPs, VARs, telecom consultants, and system integrators. Primary vertical focus is pharmacy (with secondary healthcare/medical and general business segments), reflecting deep specialization in pharmacy workflows such as prescription refill alerts, outbound reminders, and URAC accreditation reporting.

Name

Medtel Communications

Legal name

MedTel Services LLC, D/B/A Medtel Communications

Website

https://medtelcom.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

101–250 employees

Short description

Medtel Communications is a US-based UCaaS provider offering cloud VoIP, IVR, contact center, video conferencing, and HIPAA-compliant communications, with deep specialization in the pharmacy vertical through its IVRx product and integrations to major pharmacy management systems.

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL)

Keywords

• Cloud phone systems
• Unified communications
• VoIP services
• Contact center solutions
• Pharmacy IVR systems

Headquarters

HQ city

Palmetto

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. M-Cloud Phone Service Subscription: Recurring monthly subscription for cloud-based phone service with all-inclusive pricing. Includes desk phones, softphones, and smartphone apps.
2. Equipment Sales: Sale of VoIP phones and devices from Yealink and Polycom brands. Options to lease or purchase.
3. IVRx Service: Subscription-based IVR services for pharmacies and medical providers.
4. Contact Center Solutions: Contact center platform subscription with advanced routing and management features.
5. Video Conferencing: Video conferencing platform included with subscription, supporting up to 70 participants with HD video and audio.
6. Professional Services: System design, configuration, installation, testing, training, and professional greetings/music on hold services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Medtel Communications provides a cloud-based unified communications platform (M-Cloud) that combines VoIP phone service, IVR, contact center, video conferencing, hosted fax, messaging, presence, and chat capabilities delivered as a subscription. The company specializes in HIPAA-compliant phone solutions for healthcare and vertical-specific IVRx pharmacy phone systems integrated with 8+ pharmacy management platforms. Services run on Microsoft Azure infrastructure with US-based support and require no on-premise PBX hardware.

Product overview

Medtel Communications provides a cloud-based unified communications platform called M-Cloud, which serves as the core product combining VoIP phone service, IVR (IVRx), hosted fax, messaging, presence, chat, audio/video conferencing, and contact center capabilities. The platform is modular, with add-on modules including Medtel Insights (call analytics and reporting), Medtel Mobile App (softphone), VoIP Phones & Devices (hardware), Audio Production (custom recordings), and Microsoft Teams Integration. Vertical-specific variants include IVRx/Pharmacy Phone Systems (with pharmacy management software integrations), Medical Phone Systems (HIPAA-compliant), and Contact Center. All products and services are delivered as cloud-based subscriptions with no on-premise PBX hardware required, managed through the Medtel Insights web portal.

Differentiator

Problem solved

Functional benefit

Brands

• IVRx: Pharmacy-focused IVR (Interactive Voice Response) phone system with pharmacy software integration capabilities.
• Medtel Insights
• Medtel Mobile App
• M-Cloud

Products and services

• M-Cloud Business Phone System Cloud-based business communications platform combining VoIP phone service, messaging, presence, chat, audio/video conferencing, and hosted fax for businesses of all sizes, eliminating the need for on-premise PBX hardware.
• Contact Center Contact center platform providing call routing, queuing, and agent management capabilities as part of the cloud-based communications platform, available as a subscription with advanced routing features.
• Video Conferencing Secure video conferencing platform supporting up to 70 participants with HD video and audio, accessible via web browser without additional software downloads.
• IVRx Pharmacy Phone System Interactive Voice Response technology designed for pharmacies, providing automated call routing, prescription refill alerts, 24-hour pharmacy access, outbound reminders, and integration with 8+ pharmacy management systems including PioneerRx, BestRx, QS/1 NRx, and Rx30.
• Medical Phone Systems HIPAA-compliant cloud-based VoIP phone system and IVR tailored for healthcare organizations including hospitals, medical offices, and practices, with Business Associate Agreement available.
• Medtel Insights Web-based portal for managing IVRx and customer communication tools, featuring real-time dashboards, call reporting, analytics, prescription refill alerts, voicemails, SMS, faxing, video conferencing management, and URAC reporting for specialty pharmacy accreditation.
• Medtel Mobile App Softphone application for iOS and Android that transforms a personal device into a full-featured business phone with HD quality encrypted calls, chat, colleague availability status, and business continuity during power or internet outages.
• VoIP Phones and Devices Selection of VoIP desk phones and devices from Yealink and Poly, ranging from entry-level to high-performance IP phones with HD audio, cordless handsets, video, and conference capabilities, available for purchase or lease.
• Audio Production Custom phone system recordings and announcements including auto attendant greetings and hold messaging, with a partnership providing pharmacy-specific professionally produced message-on-hold audio.
• Microsoft Teams Integration Integration that connects Medtel's cloud phone service with Microsoft Teams, enabling unified communications and collaboration within the Teams environment.
• Hosted Fax Hosted fax solution included as part of the M-Cloud cloud-based platform, enabling fax transmission over the cloud without traditional fax hardware.

Quantifiable outcome

• System supports up to 70 participants in video conferences
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability2 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• RedSail Technologies (PioneerRx)coreTechnology or IntegrationMedtel Communications is a RedSail Technologies Partner offering IVR integration with PioneerRx pharmacy software. PioneerRx lists Medtel on their Connected Vendors page as a verified integration partner.
• BestRxcoreTechnology or IntegrationPharmacy management software integration partner. Medtel IVRx can be integrated with BestRx for seamless pharmacy communication workflows.
• QS/1 NRxcoreTechnology or IntegrationPharmacy management software integration partner. Medtel IVRx integrates with QS/1 NRx pharmacy software for prescription communication management.
• Rx30coreTechnology or IntegrationPharmacy management software integration partner. Medtel IVRx can be integrated with Rx30 pharmacy system.
• Computer-RxcoreTechnology or IntegrationPharmacy management software integration partner. Medtel IVRx integrates with Computer-Rx pharmacy software.
• Liberty SoftwarecoreTechnology or IntegrationPharmacy management software integration partner. Medtel IVRx can be integrated with Liberty Software pharmacy system.
• PrimeRxcoreTechnology or IntegrationPharmacy management software integration partner. Medtel IVRx integrates with PrimeRx pharmacy software.
• Rx Message On HoldminorGTM or Marketing PartnerReferral partnership for professionally produced, pharmacy-specific message-on-hold audio recordings. Rx Message On Hold integrates seamlessly with Medtel phone systems.
• MicrosoftcoreTechnology or IntegrationMicrosoft Teams integration partner. Medtel offers Microsoft Teams integration as part of its product portfolio, enabling enhanced collaboration capabilities.
• YealinkcoreTechnology or IntegrationVoIP phone hardware partner. Medtel offers a variety of Yealink devices including T33G, T46, T58W PRO, T73U, T73W, T85W, CP920, CP960, W73P, W76P, and EXP50 expansion modules.
• Poly (Polycom)coreTechnology or IntegrationVoIP phone hardware partner. Medtel offers Polycom VVX phones including VVX250, VVX350, and VVX450 models.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RingCentral: Public UCaaS/Cloud PBX leader offering voice, video, contact center, and messaging for businesses of all sizes; directly comparable to Medtel's M-Cloud platform and a primary competitor in the healthcare and pharmacy verticals.
• 8x8: Public UCaaS and contact-center-as-a-service provider with strong regulated-industry and healthcare positioning; competes head-to-head with Medtel in multi-site cloud telephony and HIPAA-compliant deployments.
• Nextiva: Cloud communications platform combining voice, video, contact center, and collaboration targeting SMB and mid-market — directly comparable to Medtel's bundled all-inclusive subscription model.
• Vonage (Ericsson): UCaaS and communications APIs provider, now part of Ericsson; competes with Medtel in cloud telephony for healthcare and offers a programmable API layer Medtel currently lacks.
• Dialpad: AI-native UCaaS and contact center platform; a direct competitor in cloud PBX, with a more advanced AI feature roadmap that pressures Medtel's product differentiation.
• Ooma: SMB-focused cloud phone system and unified communications provider with similar all-inclusive pricing model and channel-led GTM; competes with Medtel in small business and branch deployments.
• GoTo (formerly Jive Communications): UCaaS provider offering cloud phone, contact center, and meetings; comparable to Medtel in target customer (SMB/mid-market) and channel partner distribution model.

Broad incumbents

• Zoom (Zoom Phone): Broader incumbent offering Zoom Phone as part of its collaboration suite; overlaps with Medtel's voice + video offering, especially in healthcare enterprises that already standardize on Zoom.
• Microsoft (Teams Phone): Broader incumbent providing Teams Phone and Direct Routing; a key integration partner for Medtel but also a strategic threat as Microsoft bundles telephony into Microsoft 365 for healthcare customers.

Emerging players

• VoicePort: Pharmacy-focused IVR and patient communication provider; a more direct vertical competitor to Medtel's IVRx product for independent and specialty pharmacies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MedtelCom

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medtel Communications