Utility Connect

What Utility Connect does

Utility Connect, LLC is a Texas-headquartered consumer-to-provider intermediary founded in 2012 that operates a free concierge service connecting U.S. households with utility and home service providers at the point of move-in. A "Movologist" assigned to each customer shops, compares, and schedules electricity, gas, water, internet, cable, satellite, phone, home security, insurance, home warranty, USPS mail forwarding, and moving-related services, eliminating the fragmented multi-provider coordination that consumers otherwise face. The company operates on a B2B2C go-to-market: it reaches end consumers through white-label partnerships with 3,851+ real estate brokers/agents, property managers, mortgage/title firms, builders, HOAs, movers, relocation companies, home inspectors, and apartment locators, as well as through direct phone (877-587-9566) and website intake.

The underlying platform centers on a proprietary address cross-referencing search engine that maps any U.S. address to available utility and home service providers, paired with a partner-facing toolkit comprising branded microsites with custom domains and phone numbers, an embedded widget, a Google Chrome extension branded Sidekick, a RESTful API (HTTP POST/GET/PUT with basic auth and CORS), and CSV/FTP/email lead ingestion. The system is hosted on AWS, is PCI DSS compliant, and operates under a CCPA-compliant privacy notice (effective September 29, 2019). It integrates with transactional systems such as SkySlope to automate service initiation 14 days before closing, and with customer CRMs and TMS platforms via the API. The platform has facilitated 2,347,485+ total connections, served 846,714+ customers, and operates with a 5/5 average across 1,105 Birdeye reviews.

The business model is affiliate/referral-based: the consumer service is free, and revenue is generated from per-connection referral fees paid by utility and home service providers (vendors) when the company delivers a connected customer. The partnership layer generates indirect demand at the consumer level, while direct consumer acquisition supplements via the website and US-based call center. The company is privately held, has no disclosed institutional funding or M&A activity, and operates with 51-100 employees out of The Colony, Texas.

Name

Utility Connect

Legal name

Utility Connect, LLC

Website

https://utilityconnect.net

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Utility Connect is a free, B2B2C concierge service that helps U.S. consumers set up utilities, internet, security, and home services through dedicated Movologists, distributed via white-label partnerships with real estate agents, property managers, and mortgage providers.

Ownership category

akta.pro rank

Product category

Utility Connection Concierge Services

NAICS

Utilities (221)

SIC

Electric & Other Services Combined (4931), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Appliance Hookup & Utility Connection (Water/Gas/Electric) (HSAGANAD)

Keywords

• Utility connection services
• Home service concierge
• Moving utility setup
• White-label partner platform
• Referral marketplace services

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Vendor/Provider Referral Fees: Utility Connect is a free service for consumers. Revenue is generated from utility providers and vendors who pay Utility Connect for bringing them quality customers. The company acts as an intermediary between consumers and the marketplace, earning referral fees from providers when customers are connected to their services.
2. Partner Subscriptions (White-label/Branding): Partners (real estate professionals, property managers, etc.) can white-label the service under their own brand via branded microsites. While the core service appears free, partners gain value through increased client satisfaction and referral business, while Utility Connect monetizes through provider volume.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Utility Connect provides a free concierge service that helps homeowners and tenants in the USA set up utilities (electric, gas, water, internet, cable, satellite, phone) and home services (security, insurance, home warranty, movers, mail forwarding) by phone or through its website. The company operates a B2B2C model in which real estate brokers, agents, property managers, mortgage/title firms, builders, movers, and home inspectors white-label the service via branded microsites and refer their clients. Revenue is generated through referral fees paid by utility providers and home service vendors when customers are connected.

Product overview

Utility Connect is a free concierge service platform that connects consumers with utility providers and home service companies. The core product is the Concierge Service backed by a proprietary technology platform consisting of: Branded Microsites (white-label solution with custom branding and domains), Campaign Dashboard (analytics and campaign management), RESTful API/CSV/FTP/Email integrations for partner systems, Embedded Widgets and Chrome Extension (Sidekick™) for customer enrollment. Services span utilities (Electric, Gas, Water, Internet, Cable, Satellite, Phone), home services (Security, Insurance, Solar, Home Warranty, Cleaning, Lawn Care, Pest Control, Furniture, Storage, Appliance Rentals), and moving services (Movers, Mail Forwarding, Moving Checklist). The platform operates on a B2B2C model, serving partners including real estate agents, property managers, mortgage/title companies, builders, movers, and home inspectors who white-label the service for their clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Concierge Service Free concierge service for homeowners and tenants in the USA in which a dedicated Movologist (personal concierge) shops, compares, schedules, and coordinates utilities and home services (electric, gas, water, internet, cable, satellite, phone, security, insurance, home warranty, moving, mail forwarding) on the customer's behalf.
• Branded Microsite (Partner White-Label Platform) Private-labeled utility connection websites offered to B2B partners (real estate brokers/agents, property managers, mortgage/title companies, builders, HOAs, movers, home inspectors, apartment locators). Each microsite carries the partner's logo, colors, and custom domain, with a unique branded phone number, vendor marketplace, online review tools, and a campaign dashboard for sales activity monitoring.
• RESTful API for Partner Integration Secure HTTPS-based RESTful API (basic authentication, JSON, CORS with domain whitelisting) that enables software and enterprise partners to programmatically create leads, query application status, and correct application errors. Supported alongside CSV/FTP batch upload, embedded widget, email lead, and SkySlope hands-free integration.

Quantifiable outcome

• 2,347,485+ total utility connections facilitated
• +4 more outcomes

Named customers4 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature9 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• SkySlopecoreTechnology or IntegrationHands-free integration with SkySlope that automates Utility Connect service initiation 14 days before clients close on their homes. Select 'Yes' in the eXp Realty partner activation to enable automated data sharing between platforms.
• ADT SecurityminorOthersHome security provider option offered through the service. Concierge presents ADT security options as part of home protection services.
• Vivint SecurityminorOthersAlternative home security provider option. Concierge presents Vivint security options as an alternative to ADT for home protection.
• ARW (American Residential Warranty)minorOthersHome warranty partner providing highest claim limits at competitive rates. Recommended to clients seeking protection against costly repairs.
• USPS (United States Postal Service)minorOthersMail forwarding service through USPS. Concierge can complete USPS Change of Address forms on behalf of customers. Service includes free mail forwarding functionality.
• Top Rated Moving Companies (10% discount network)minorOthersNetwork of pre-screened moving companies offering 10% discount to Utility Connect customers. Includes proven track records, licenses, BBB ratings, and references.
• ForwardMyAddress.comminorOthersThird-party mail forwarding service integrated into the Utility Connect platform for address change processing.
• eXp RealtycoreChannel Partner/ Reseller/ DistributorMajor real estate brokerage using white-label Utility Connect service at dedicated URL (utilityconnect.net/bradpitt). Agents use branded microsite with (469) 654-1504 concierge line and SkySlope integration.
• Real Estate Brokers & Agents (General)coreChannel Partner/ Reseller/ DistributorNetwork of real estate brokerages and agents who white-label Utility Connect's concierge service for their clients. Partners receive branded microsites, dashboard access, and referral tracking.
• Property Management CompaniescoreChannel Partner/ Reseller/ DistributorProperty management companies offering Utility Connect as a value-add for residents moving into managed properties. White-label service helps differentiate property offerings.
• Mortgage & Title CompaniescoreChannel Partner/ Reseller/ DistributorMortgage lenders and title companies using Utility Connect to differentiate within regulatory constraints. White-label service adds client value without marketing restrictions.
• Home Builders & HOAscoreChannel Partner/ Reseller/ DistributorHome builders and homeowners associations offering Utility Connect to new buyers/residents. Manages expectations and handles service coordination.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Thumbtack: Thumbtack is a marketplace that matches consumers with local service professionals including utilities, movers, and home services — competing for the same vendor referral economics Utility Connect monetizes.
• HomeLight: HomeLight is a real estate platform offering agent tools plus closing services and home-related concierge offerings, directly competing for the real estate channel that Utility Connect depends on.
• Compass Concierge: Compass Concierge is Compass's in-house closing and home setup service for its agents' clients, representing a vertically integrated threat to Utility Connect's real estate broker channel.
• Move.com: Move.com (Move, Inc., a Realtor.com company) operates Moved, a moving concierge that helps consumers set up utilities, internet, and home services — directly comparable to Utility Connect's consumer-facing offering.
• Porch Group: Porch operates a home services marketplace connecting homeowners with service providers (utilities, movers, home warranty), with strong real estate channel partnerships — directly overlapping Utility Connect's vendor-referral and B2B2C model.
• Updater: Updater is a move management platform that helps real estate partners (brokerages, mortgage lenders) deliver utility setup, address change, and home services to consumers at closing — the closest functional analog to Utility Connect's white-label moving concierge.

Broad incumbents

• Angi: Angi (formerly Angie's List/HomeAdvisor) is the dominant home services marketplace with massive scale, broad provider relationships, and an installed consumer base that overlaps with Utility Connect's target customer.

Emerging players

• Redfin: Redfin is a real estate brokerage with growing partner services and concierge offerings, putting it in indirect competition for Utility Connect's real estate channel relationships.
• Opendoor: Opendoor provides iBuying plus bundled moving and home setup services for its direct home-sale customers, intersecting Utility Connect's move-driven utility setup use case from a different distribution model.
• Houzz: Houzz combines home design content with a home services marketplace and pros directory, intersecting Utility Connect's home services and home-improvement vertical from a different acquisition angle.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/UtilityConnect

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Utility Connect