DLS Internet Services

Name

DLS Internet Services

Legal name

DLS Computer Services, Inc.

Website

https://dls.net

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Hosted VoIP and Unified Communications

NAICS

Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Business/Enterprise ISPs (Dedicated Internet Access) (HDAIADAB), Cloud Networking Core Services (VPC/VNet, Load Balancing, DNS, NAT) (HDABAAAJ), Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD)

Keywords

• Hosted VoIP services
• Cloud PBX platform
• SIP trunking service
• Unified communications
• Business internet access

Headquarters

HQ city

Lake In The Hills

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Hosted PBX / VoIP Services: Monthly subscription revenue from cloud-based phone system services including per-user or per-channel pricing models. DLS offers a-la-carte and all-inclusive pricing models with flexible VoIP phone leasing options.
2. SIP Trunking: Channel-based pricing for SIP trunk services, with unlimited inbound starting at $5 per channel monthly and 2-way trunk options at $25-35 per channel. Additional charges for DID numbers at $1 per US phone number.
3. White Label / Reseller Programs: Revenue from MSPs and IT consultants who resell DLS VoIP services under their own brand. Also includes agent commission program providing 15% recurring commission on gross recurring revenue.
4. Internet Access Services: High-speed broadband internet access services including business fiber, wireless internet, and dedicated internet connections.
5. Datacenter and Hosting: Revenue from virtual private servers, dedicated servers, colocation services, and hosted NAS/storage solutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

DLS Internet Services provides a cloud-based hosted PBX phone system (DLS Hosted PBX) for small and medium businesses, delivering unified communications including voice, video, SMS/MMS, conferencing, and call center features over the internet. The company supplements its proprietary PBX platform with SIP trunking, white-label UC programs for MSP partners, business internet access (fiber, fixed wireless), and datacenter services such as VPS, dedicated servers, hosted NAS, and colocation from its Illinois facility.

Product overview

DLS Internet Services (DLS Communications) is a telecommunications and IT services provider offering a comprehensive unified communications and cloud services portfolio. The core offering is the DLS Hosted PBX platform—a cloud-based VoIP phone system supporting up to 500 handsets with over 100 features including voice, video, SMS/MMS, web conferencing, and call center capabilities. Supporting products include Virtual PBX for small businesses, White Label UC for MSP partners, SIP Trunking for on-premise system connectivity, and DLS Meeting Room for web conferencing. The company also provides internet access services (fiber, wireless, broadband), data center services (VPS, dedicated servers, hosted NAS, colocation), and network consulting. All services are delivered from their Lake in the Hills, Illinois facility, with the hosted PBX platform in continuous development since 2004.

Differentiator

Problem solved

Functional benefit

Brands

• DLS Meeting Room: Web conferencing service for online meetings with screen sharing, document sharing, whiteboard, and video capabilities built on WebRTC technology.
• DLS Hosted PBX
• Virtual PBX
• SIP Trunk Service
• White Label UC

Products and services

• DLS Hosted PBX Cloud-based unified communications platform providing hosted VoIP phone service with over 100 features including auto-attendant, call routing, voicemail, video calling, SMS/MMS, web conferencing, call center queue management, and CRM integration. Supports up to 500 handsets per deployment and targets small to medium businesses.
• DLS Virtual PBX Small business phone system offering virtual PBX functionality with essential hosted communications features for businesses needing geographic independence and a basic unified communications toolkit.
• White Label UC White label program enabling MSPs and IT consultants to resell hosted VoIP and unified communications services under their own brand, including multi-tenant support, custom billing, branding controls, and dedicated project manager support.
• SIP Trunking VoIP trunking service connecting on-premise IP or legacy phone systems to DLS's VoIP network without requiring new equipment investment. Offers unlimited inbound and 2-way trunk options with T.38 fax support, priced per channel monthly.
• DLS Meeting Room Web conferencing service built on WebRTC technology enabling online meetings with screen sharing, whiteboard, document sharing, presentation mode, and chat, integrated with DLS Hosted PBX for phone bridge functionality.
• High-Speed Internet Access Business broadband internet access delivered over fiber-optic, copper, or coaxial mediums, including dedicated internet access and managed network services for small businesses.
• Business Fiber Fiber-based ethernet connectivity service providing high-speed dedicated business internet access over switched Ethernet infrastructure.
• Wireless Internet Fixed wireless broadband service for businesses requiring connectivity without physical wireline infrastructure.
• Virtual Private Servers VPS hosting service using the Synology DSM platform for businesses requiring scalable virtual server infrastructure.
• Hosted NAS Hosted network-attached storage solution using Synology NAS technology for centralized data management and scalable storage.
• Dedicated Servers Custom-configured dedicated server hosting for businesses requiring exclusive server resources.
• Colocation Data center colocation services providing rack space, power, and connectivity for customer IT infrastructure.
• Network Consulting Network consulting services for businesses requiring advanced communication options, connection reliability, and data security guidance.

Quantifiable outcome

• Up to 30% savings on communications bills for Hosted PBX clients
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core, minor and supporting.

• MSPs and IT Consultants (White Label Partners)coreChannel Partner/ Reseller/ DistributorDLS enables MSPs and IT consultants to market, manage, and bill for business VoIP and Unified Communications services under their own brand. Partners receive dedicated project managers, admin/user training, video quick tips, configuration guides, and free 24/7 live support. DLS Hosted PBX supports multi-tenant isolated Virtual PBX instances at no additional charge.
• Commission Partner AgentsminorChannel Partner/ Reseller/ DistributorAgent program providing 15% recurring commission on gross recurring revenue for partners who refer business customers to DLS services. Contact via 847-854-4799 option 2 or online partner application.
• SalesforcecoreTechnology or IntegrationNative integration with Salesforce CRM allowing click-to-dial functionality, screen pops on calls with notes, contact import/export, call log synchronization, caller name query on inbound calls, and call recording URL insertion into Salesforce interface. Supports Salesforce Lightning interface.
• Rocket.ChatsupportingTechnology or IntegrationDLS integrated Rocket.Chat for team messaging and collaboration features within the Hosted PBX platform, replacing previous Jabber chat server for improved stability.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Vonage (Ericsson): Cloud communications provider offering UCaaS, SIP trunking, and APIs for SMB and mid-market, now part of Ericsson. Directly comparable to DLS on hosted PBX and SIP trunking products, with broader API/CPaaS layer.
• RingCentral: Public UCaaS leader offering cloud PBX, voice, video, messaging, and contact center to SMB and mid-market. Direct competitor to DLS Hosted PBX across feature set, pricing tier, and customer profile, though operating at vastly greater scale with global reach.
• Nextiva: SMB-focused cloud communications platform offering hosted VoIP, UCaaS, and contact center solutions. Closely comparable to DLS in customer target (small/medium business) and product mix (hosted PBX, SIP trunking, collaboration), with larger go-to-market scale.
• Ooma: Cloud-based VoIP and unified communications provider focused on small businesses and distributed workforces. Comparable to DLS in SMB UCaaS positioning and bundling of internet/voice services for small-business customers.
• 8x8: Public cloud communications provider delivering UCaaS, cloud contact center, and CPaaS to SMB through enterprise. Direct overlap with DLS Hosted PBX and SIP trunking offerings, scaled internationally with significantly larger sales footprint.
• 3CX: Software-based PBX and UCaaS platform with hosted and on-premise deployment options and a partner/MSP channel model. Comparable to DLS in white-label/partner distribution approach and SMB/mid-market target, though delivered as software rather than a fully hosted service.
• GoToConnect (formerly Jive): Cloud PBX/UCaaS product within the GoTo portfolio targeting SMBs with voice, video, and messaging. Direct competitor to DLS Hosted PBX in the SMB hosted-PBX category, bundled with broader GoTo remote-work products.
• Sangoma Technologies: Provider of UCaaS, SIP trunking, and IP-PBX solutions including the Switchvox and FreePBX platforms. Comparable to DLS across hosted PBX, SIP trunking, and channel-led SMB distribution, with a more international footprint.

Broad incumbents

• Mitel: Established global business communications vendor spanning on-premise PBX, hybrid, and cloud UCaaS for mid-market and enterprise. Overlaps with DLS on hosted PBX and SIP trunking, but operates at much larger scale across hardware, services, and international markets.
• Microsoft Teams Phone: Microsoft's cloud telephony offering bundled with Teams, integrating voice into the broader Microsoft 365 productivity suite. A competitive substitute for DLS Hosted PBX in the SMB/mid-market, particularly for customers standardized on Microsoft software.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key highlights6 records

Customer concentration

• Xx.com/dlsinternet

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DLS Internet Services