Rocket.Chat
Rocket.Chat operates Secure CommsOS™, a secure messaging, voice, video, and AI platform purpose-built for defense, intelligence, federal system integrators, and critical infrastructure, with cloud, on-premises, and air-gapped deployment under DoD ATO up to IL6.
- Company typePrivate
- Founded2016
- HeadquartersWilmington, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Rocket.Chat does
Rocket.Chat Technologies Corp., founded in 2016 and headquartered in Wilmington, Delaware, operates a secure communications platform branded Secure CommsOS™ that unifies messaging, voice, video, and AI within environments controlled by the customer. The platform is engineered for mission-critical operations in defense, intelligence, and critical infrastructure, with deployment options spanning public cloud, on-premises, and fully air-gapped environments — including support for classified U.S. federal networks such as NIPRNet, SIPRNet, and JWICS under a Department of Defense Authority to Operate up to IL6. Differentiated technical components include attribute-based access control (ABAC) with continuous re-evaluation of channel membership, Multi-Level Security (MLS) awareness for compartmentalized communication across classification levels, federated cross-domain messaging, end-to-end encryption, and an AI module (Rocket.Chat AI) that supports self-hosted LLM inference and a RAG pipeline so that sensitive data never leaves the customer perimeter. Integrations with AWS (including GovCloud and the AWS Marketplace for the Intelligence Community), Virtru, Pexip, and General Dynamics Mission Systems extend these capabilities into broader mission ecosystems.
Rocket.Chat monetizes through a hybrid model combining a free open-source community edition (used as a top-of-funnel acquisition channel for self-service adoption), enterprise self-hosted licenses, cloud-hosted subscriptions, premium tiered support plans, and professional services for implementation, integration, and data migration. Pricing is quote-based and not publicly disclosed; multi-year contracts are typical in federal/defense procurement. The go-to-market combines direct enterprise field sales into federal agencies and federal system integrators with channel distribution via Carahsoft and federal contract vehicles (GSA, SEWP, GWACs), marketplace listings on USAF Platform One and Tradewinds, and a product-led growth motion through the open-source community edition that supports a land-and-expand upgrade path to enterprise. Headcount is reported in the 101–250 range.
The company's primary customers are U.S. federal agencies (US Army, US Air Force), federal system integrators and defense primes (BAE Systems, General Dynamics Mission Systems, an anonymized FSI running 600+ engineers across 11 classified sites and 40+ classified programs), EU institutions (eu-LISA), and adjacent public-sector and regulated buyers (Swedish Electrical Safety Board, Bridge 4 Public Safety, healthcare and critical infrastructure organizations). The company reports a footprint of over 15 million users across more than 150 countries, with certifications including SOC 2 Type II, ISO/IEC 27001, HIPAA, GDPR, NIST 800-53, NIST 800-171, and FedRAMP-aligned controls, and has raised approximately US$36.9M in disclosed funding across rounds led by NEA, Monashees, Greycroft, Valor Capital Group, Alexia Ventures, and Endeavor Catalyst.
Rocket.Chat firmographics
Firmographics- Name
- Rocket.Chat
- Legal name
- Rocket.Chat Technologies Corp.
- Website
- https://rocket.chat
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Rocket.Chat operates Secure CommsOS™, a secure messaging, voice, video, and AI platform purpose-built for defense, intelligence, federal system integrators, and critical infrastructure, with cloud, on-premises, and air-gapped deployment under DoD ATO up to IL6.
- Ownership category
- akta.pro rank
Rocket.Chat industry classification
Industry- Product category
- Secure Team Collaboration Software
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171), Computer Systems Design and Related Services (54151)
- SIC
- Communications Services, Nec (4899), Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Secure/Encrypted Messaging (BPAMACAG)
- akta.pro secondary industries
- Collaboration Security for Chat & Messaging (Teams/Slack) (HDADAKAF), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)
Keywords
Where Rocket.Chat is headquartered
LocationHeadquarters
- HQ city
- Wilmington
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Rocket.Chat business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Self-Hosted Software License: Organizations download and run Rocket.Chat software (Enterprise or Community/FOSS) on their own infrastructure or third-party data centers. Enterprise version includes commercial license with premium support and features.
- Cloud Hosting Subscription: Cloud-hosted workspaces available through subscription model. Provision of Cloud Hosting is contingent upon maintenance of active Rocket.Chat Commercial License. Automatic upgrades for supported versions.
- Professional Services: Implementation, installation, managed services, consultancy, and integration assistance services provided under separate Statement of Work agreements.
- Premium Support Plans: Tiered support services including documentation support and specific support plan offerings with differentiated service levels.
- Data Migration Services: Separate professional services for data migration from or to another service provider or system (not included in Cloud Hosting).
- Open Source Community Edition: Free self-managed workspace with core collaboration and security features. Serves as acquisition channel for enterprise upgrades.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Community/FOSS Edition - Free open source version |
| Subscription | Annual | Enterprise Plans - Custom pricing for organizations requiring advanced features and support |
| Subscription | Multi-year contract | Government/Defense Plans - Specialized plans for federal agencies |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels8 records
Rocket.Chat product offering
Product offeringCore offering
Rocket.Chat provides Secure CommsOS™, a unified secure communications platform that combines messaging, voice, video, screen sharing, and AI capabilities for mission-critical operations in defense, intelligence, government, and critical infrastructure sectors. The platform is offered as a free open-source community edition and a commercial Enterprise edition (self-hosted or cloud-hosted) with deployment options spanning public cloud, on-premises, and fully air-gapped environments, supported by professional services and premium support plans.
Product overview
Rocket.Chat offers Secure CommsOS™, a unified communications platform for mission-critical operations. The platform comprises core messaging, voice, video, and AI capabilities, supported by modular components for deployment, security, monitoring, collaboration, engagement, optimization, and integration. Rocket.Chat AI provides privacy-first AI with self-hosted LLM deployment. The platform is available through cloud hosting, self-hosted, or air-gapped deployments, targeting federal government, federal system integrators, healthcare, and critical infrastructure sectors.
Differentiator
Problem solved
Functional benefit
Products and services
- Secure CommsOS™
Quantifiable outcome
- Organizations report up to 2.5x faster decisions during critical operations with centralized communications
- +2 more outcomes
Companies that use Rocket.Chat
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles4 records
Rocket.Chat technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability4 records
Feature8 records
Rocket.Chat partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- VirtrucorePartnership integrating Virtru's Data Security Platform as an external decision layer with Rocket.Chat's native attribute-based access control. Enables continuous re-evaluation of channel membership against current entitlements rather than one-time access grants. Addresses critical gaps in Zero Trust enforcement for classified collaboration environments. Supports NIST SP 800-207 for Zero Trust.
- AWScoreAWS partnership enables Rocket.Chat deployment on AWS cloud infrastructure. Available on AWS Marketplace for the Intelligence Community (ICMP) for streamlined government procurement. Supports GovCloud deployments and provides cloud-based secure communications for federal customers.
- PexipcorePexip partnership offers secure, future-proof collaboration with on-prem hosting, open standards, and compliance-ready architecture for mission environments. Joint go-to-market as alternative to Skype for Business Server for government customers.
- CarahsoftcoreCarahsoft serves as federal distribution partner enabling streamlined procurement through government contract vehicles including GSA, SEWP, and GWACs. Simplifies purchasing process for federal agencies.
- General Dynamics Mission SystemscoreGeneral Dynamics integrates Rocket.Chat into Multi-Level Security environments for defense customers. Partnership enables bringing commercial chat functionality into classified MLS environments with compartmentalized communication across classification levels.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Rocket.Chat competitors and assessment
Company assessmentBroad incumbents
- Zoom: Unified communications platform with Zoom for Government and FedRAMP-authorized offerings. Competes in secure video and messaging for federal customers and acquired Keybase (now discontinued) to expand secure messaging capability.
- Slack: Enterprise messaging platform owned by Salesforce with broad adoption across enterprise. Less differentiated in classified environments but competes for adjacent secure collaboration use cases.
- Wickr (Amazon): End-to-end encrypted messaging acquired by AWS in 2021 and now offered as part of AWS GovCloud. Competes with Rocket.Chat for federal secure messaging and benefits from AWS bundling and distribution scale.
- Microsoft Teams: Dominant enterprise collaboration platform with a Government Community Cloud (GCC) and GCC High offering for federal customers. Major competitive force for general-purpose secure communications and threat to Rocket.Chat's enterprise expansion.
- Cisco Webex: Enterprise collaboration and meetings platform with FedRAMP-authorized offerings for US government. Competes in the broader secure unified communications category where Rocket.Chat operates.
Direct peers
- Mattermost: Open-source secure messaging and collaboration platform with strong positioning in defense, government, and DevOps use cases. Competes directly with Rocket.Chat in air-gapped and self-hosted deployments for mission-critical environments.
- Element: Matrix-protocol-based secure messaging platform serving government, defense, and healthcare customers with end-to-end encryption. Direct open-source competitor with comparable sovereign deployment positioning.
- Wire: End-to-end encrypted enterprise messaging and collaboration platform serving governments and regulated industries in Europe. Comparable secure messaging positioning with strong European data sovereignty footprint.
- Symphony Communication Services: Secure messaging and workflow platform purpose-built for financial services and regulated industries. Comparable secure communications-as-mission-critical offering with similar compliance and audit focus.
- Threema: Swiss-based encrypted messaging provider with Threema Work for enterprise and government. Comparable secure messaging positioning with strong European regulatory footprint and end-to-end encryption focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Rocket.Chat social profiles
Digital presenceRocket.Chat compliance and trust
Trust signalCompliance10 records
Rocket.Chat financial estimates
Financial estimateRevenue estimate
Valuation estimate
Rocket.Chat leadership team
Management profileNumber of profiles
Profiles5 records
Rocket.Chat funding detail
Funding detailFunding overview
Funding rounds6 records
Investors14 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Rocket.Chat M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Rocket.Chat
What does Rocket.Chat do?
Rocket.Chat provides Secure CommsOS™, a unified secure communications platform that combines messaging, voice, video, screen sharing, and AI capabilities for mission-critical operations in defense, intelligence, government, and critical infrastructure sectors. The platform is offered as a free open-source community edition and a commercial Enterprise edition (self-hosted or cloud-hosted) with deployment options spanning public cloud, on-premises, and fully air-gapped environments, supported by professional services and premium support plans.
Is Rocket.Chat a public or private company?
Rocket.Chat is a private company. It is classified as venture growth investor backed and is currently operating.
When was Rocket.Chat founded?
Rocket.Chat was founded in 2016. It employs 101 to 250 people.
Where is Rocket.Chat based?
Rocket.Chat is headquartered in Wilmington, United States, in the North America region.
How does Rocket.Chat make money?
Six revenue lines are on record. Self-Hosted Software License is the primary driver. The others are cloud Hosting Subscription, professional Services, premium Support Plans, data Migration Services and open Source Community Edition.
Who are Rocket.Chat's main competitors?
Broad incumbents on record are Zoom, Slack, Wickr (Amazon), Microsoft Teams and Cisco Webex. Direct peers are Mattermost, Element, Wire, Symphony Communication Services and Threema.
Does Rocket.Chat have an API?
Yes. Rocket.Chat provides a public API for developers to build custom apps, integrations, and extend the platform. The platform features extensible architecture allowing organizations to develop custom apps, connect tools, and optimize workflows. The platform offers a Marketplace for publishing apps. Developer documentation is at developer.rocket.chat.
What industry is Rocket.Chat in?
Rocket.Chat's product category is Secure Team Collaboration Software. Its primary akta.pro industry code is BPAMACAG, Secure/Encrypted Messaging, with a secondary code of HDADAKAF, Collaboration Security for Chat & Messaging (Teams/Slack). Its NAICS code is 5171 and its SIC code is 4899.