ebuero

What ebuero does

ebuero AG is a Berlin-headquartered German telephone secretarial services provider founded in 1998, operating under the eGroup-Unternehmensgruppe conglomerate and serving a predominantly German SME, freelancer, and specialized-vertical customer base. The company's core offering is a cloud-based virtual telephone secretary platform in which trained multilingual secretaries (covering nine languages) answer incoming calls in the client's company name, schedule appointments via integrated calendars, qualify leads, and dispatch notifications in real time through a mobile app, email, or SMS. Surrounding the core Telefonservice product is a modular suite including the Aida AI chatbot for website and WhatsApp, the CallPilot multi-device landline forwarder, the CallBackButton website widget, the ebuero Tasks follow-up workflow tool, and Zapier-based connectivity to over 8,000 third-party applications. ebuero also operates twelve physical business center locations across Germany, Switzerland, and Italy that supply virtual office addresses, mail handling, equipped office rentals, and conference rooms — a real-estate-anchored extension of the telephone services business.

Revenue mechanics combine recurring subscription tiers (Smart, Einsteiger at €59.90/month, Standard at €99.90/month, and Profi at €179.90/month with included 24h service and 5 employee secretaries) with usage-based per-call and per-minute fees (€1.04–€1.39 depending on tier), plus separate recurring and usage-based revenue streams from virtual office addresses, equipped office rentals, and conference rooms. The go-to-market motion is primarily self-serve PLG with a 14-day free trial and €50 start credit that allows a customer to configure the service in roughly ten minutes, complemented by an inside-sales consultation channel for complex requirements and enterprise prospects. Vertical specialization is a deliberate commercial strategy, with dedicated landing pages and case studies for real estate agents, lawyers, doctors and therapists, financial advisors, tradespeople, hotels, e-commerce operators, marketing agencies, and IT companies. The company positions itself as a 25+ year market leader in the German telephone secretary segment, validated by 4.5-star Google reviews across 483 submissions, ISO 27001 and ISO 9001 annual certifications, and endorsements from Manager Magazin and industry associations such as IVD (Immobilienverband Deutschland) and Der Mittelstand.

The technology stack is a hybrid of in-house orchestration and third-party integrations: proprietary call-routing and CRM-adjacent workflow logic is combined with Zapier as an integration backbone, Microsoft 365 and Google Calendar as calendar sources, and Doctolib, eTermin, and Calendly for appointment booking. AI capability is concentrated in the Aida generative-AI chatbot for text-based first-line customer interaction, with explicit handoff to human secretaries for complex or unscripted inquiries. The competitive position rests on a 25-year multilingual talent base, physical real estate footprint at premium addresses, accumulated brand and review equity in the German market, and switching costs from calendar and CRM workflow integration.

Name

ebuero

Legal name

ebuero AG

Website

https://ebuero.de

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

501–1,000 employees

Short description

ebuero AG is a Berlin-headquartered German telephone secretarial services provider serving SMEs, freelancers, and verticals such as lawyers, doctors, real estate agents, and financial advisors through professional 24/7 call answering, AI chatbot support, virtual offices, and business center services across twelve locations in Germany, Switzerland, and Italy.

Ownership category

akta.pro rank

Product category

Telephone Answering and Virtual Office Services

NAICS

Telephone Answering Services (561421), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

akta.pro secondary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Telephone answering service
• Virtual secretary services
• Virtual office solutions
• Business address rental
• Call handling outsourcing

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Telefonservice Subscription (Einsteiger): Monatliche Grundgebühr mit inkludiertem Kontingent für Anrufentgegennahme und Gesprächsminuten. Zusätzliche Nutzung wird pro Anruf und Minute abgerechnet. Ideal für Unternehmen mit bis zu 50 Anrufen pro Monat.
2. Telefonservice Subscription (Standard): Monatliche Grundgebühr mit günstigeren Servicegebühren für regelmäßige Nutzung. Ideal für 50-100 Anrufe pro Monat. Niedrigere Minutenpreise als Einsteiger-Tarif.
3. Telefonservice Subscription (Profi): Monatliche Grundgebühr für intensive Nutzung ab 100 Anrufen pro Monat. Inkludiert 5 Mitarbeiter-Sekretariate und 24h-Service ohne Aufpreis.
4. Outbound & Backoffice Service: Aktive Rückrufe, Terminerinnerungen und Nachverfolgungsaktionen in Ihrem Firmennamen. Ergänzender Service zur reaktiven Anrufannahme.
5. Geschäftsadresse / Virtual Office: Miete einer repräsentativen Geschäftsadresse an Premium-Standorten in Deutschland, Schweiz und Italien. Optional mit Postannahme, Scan- und Weiterleitungsservice.
6. Büroräume und Konferenzräume: Flexible Miete von voll ausgestatteten Büros und Tagungsräumen nach Bedarf. Stunden- oder tageweise Abrechnung an Premium-Standorten.
7. Optionale Zusatzleistungen: Online-Fax für 19,90 EUR/Monat nach erstem kostenfreien Monat. Zusatzoptionen wie Firmenschilder und erweiterte Postdienste.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

ebuero AG delivers professional telephone answering and virtual secretarial services where trained, multilingual secretaries answer, screen, transfer and document inbound calls on behalf of client businesses, available 24/7 across nine languages with real-time notifications. The company complements this core Telefonservice with optional modules such as an AI chatbot (Aida), website callback widget (CallBackButton), multi-device landline forwarding (CallPilot), task delegation (ebuero Tasks) and Zapier integration, plus virtual office addresses, mail handling, office rentals and conference rooms at twelve business center locations in Germany, Switzerland and Italy.

Product overview

ebuero is a telephone answering service provider offering a modular platform centered on professional call answering (Telefonservice) combined with supplementary services. The core Telefonservice allows businesses to have incoming calls handled by trained secretaries in their company name, with 24/7 availability, appointment scheduling, and real-time notifications. Additional modules include: Outbound & Backoffice for proactive customer outreach, the AI-powered Aida chatbot for automated FAQ responses on websites and WhatsApp, CallBackButton for instant website callback requests, CallPilot for smart landline forwarding to multiple devices, ebuero Tasks for delegating follow-up actions from call notes, and Zapier integration connecting to 8,000+ business applications. ebuero also offers virtual office services (Geschäftsadresse), office space rentals (Büroräume), and conference room bookings (Konferenzräume) at business centers across German cities and international locations.

Differentiator

Problem solved

Functional benefit

Brands

• Aida: KI-gestützter Chatbot für Website-Chat und WhatsApp-Kommunikation mit automatisierten Antworten und menschlicher Übergabe bei Bedarf.
• CallBackButton
• CallPilot
• ebuero Tasks

Products and services

• Telefonservice (Telephone Answering Service) Core telephone answering service where trained, multilingual secretaries answer inbound calls in the client's company name, take messages, forward calls, provide information and schedule appointments. The service is available 24/7/365 with real-time notifications delivered via app, email or SMS and is designed for SMEs, freelancers, doctors, lawyers, real estate agents, financial advisors, hotels, IT companies, e-commerce operators, tradespeople and other verticals that need professional phone coverage without an in-house receptionist.
• Outbound & Backoffice Proactive outbound calling and back-office support add-on where ebuero performs customer callbacks, appointment reminders, rescheduling, confirmations, information gathering and offer follow-ups in the client's company name, organised alongside inbound call answering as a complementary service for SMEs that need active outreach capability.
• Aida AI Chatbot AI-powered chatbot for website chat and WhatsApp that answers frequently asked questions automatically based on provided FAQ documents or website content, captures initial customer information and hands complex queries off to ebuero's live secretary team, designed to give businesses 24/7 conversational availability without additional staffing.
• CallBackButton Website widget that enables visitors to request an immediate callback with a single click; the ebuero secretary team then calls back in the client's company name, captures initial information and handles the enquiry directly, reducing lost leads from web traffic that would otherwise drop off without leaving a voicemail.
• CallPilot Smart landline solution providing a dedicated business number with simultaneous call forwarding to up to three devices; when none of the configured devices pick up, the ebuero secretary team handles the call in the client's name, designed for businesses that want flexible routing of calls between staff before falling back to a virtual receptionist.
• ebuero Tasks Task management feature that lets clients delegate follow-up actions directly from call notes, such as scheduling appointments or requesting callback calls, with the ebuero secretary team executing the requested task and documenting results back into the call record.
• App-Integration via Zapier Integration connector linking ebuero's telephone services to more than 8,000 third-party applications via Zapier, including CRM systems, calendars and project management tools, allowing automatic transfer of call data into existing business systems without programming and enabling customers to configure their own automations or use templates.
• Geschäftsadresse (Business Address / Virtual Office) Virtual office product providing prestigious German business addresses at premium locations including Berlin, Düsseldorf, Frankfurt, Hamburg, Hannover, Köln, München, Nürnberg, Stuttgart, Potsdam, Baar (Switzerland) and Milan (Italy), with mail reception, scanning, forwarding and optional company sign display for businesses that need a registered office and imprint without leasing dedicated premises.
• Büroräume (Office Space Rental) Fully equipped office space rentals at ebuero business center locations in eleven cities across Germany, Switzerland and Italy, available on flexible hourly, daily or longer-term basis and including modern workspace amenities and access to meeting rooms for SMEs, freelancers and project teams needing physical workspace on demand.
• Konferenzräume (Conference and Meeting Room Rental) Meeting, conference and seminar room rentals at ebuero business centers in eleven cities across Germany, Switzerland and Italy, equipped with full technical amenities and optional catering services for workshops, presentations, seminars and business meetings.

Quantifiable outcome

• 63% of callers don't leave voicemails, leading to lost business
• +1 more outcomes

Named customers5 records

Segments11 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• ZapiercoreTechnology or IntegrationZapier integration enables automatic data transfer between ebuero telephone services and over 8000 apps including CRM systems, calendars, and project management tools. Customers can configure automations without programming knowledge, enabling seamless integration into existing business processes.
• Microsoft 365coreTechnology or IntegrationCalendar synchronization with Microsoft 365 for appointment scheduling and management through the secretary service.
• Google KalendercoreTechnology or IntegrationCalendar synchronization with Google Calendar for appointment scheduling and management through the secretary service.
• IVD (Immobilienverband Deutschland)minorGTM or Marketing PartnerPartnership with German real estate association for marketing and lead generation in real estate sector.
• American ExpressminorGTM or Marketing PartnerPayment processing partnership shown in partner logos section.
• advounionminorGTM or Marketing PartnerPartner organization shown in partner logos section.
• comTeamminorChannel Partner/ Reseller/ DistributorPartner organization in partner logos section.
• PROFI-MAKLER-AKADEMIEminorGTM or Marketing PartnerReal estate professional academy partnership.
• Rechtsanwalt-FortbildungminorGTM or Marketing PartnerLawyer training organization partnership.
• Der MittelstandminorGTM or Marketing PartnerGerman SME association partnership shown in partner logos.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Moneypenny: UK-based market leader in telephone answering, virtual receptionist, and outsourced switchboard services for SMEs and professionals. Most direct comparable to ebuero in business model, customer profile, and service mix (inbound calls, message taking, appointment scheduling), but operating primarily in the UK and US.
• Anny.co: Germany-based telephone answering and virtual receptionist service targeting SMEs, startups, and professionals — directly overlapping ebuero's core German market with similar subscription pricing and 24/7 multilingual call handling.
• Smith.ai: US-based virtual receptionist and AI + human hybrid call answering service for SMBs and professional services firms. Closest functional analogue to ebuero's hybrid human-secretary + Aida chatbot model, though primarily serving the US market.
• AnswerConnect: US/UK telephone answering and virtual receptionist provider serving SMEs and professional verticals (legal, medical, real estate). Comparable service model and vertical focus to ebuero, but with North American and UK geographic concentration.

Regional players

• Ruby Receptionists: US-based virtual receptionist and live chat service with a strong brand among small businesses and professional services. Directly comparable service offering to ebuero (live call answering, message taking, appointment scheduling) but US-focused.

Broad incumbents

• Davinci Virtual OfficeSpace: Established US-based virtual office and live receptionist provider with international address presence. Competes with ebuero's Geschäftsadresse + Telefonservice bundle, especially for international SMEs needing multi-country address and call coverage.
• Regus (IWG): Global market leader in flexible workspaces, virtual offices, and meeting rooms with thousands of locations worldwide. Overlaps with ebuero's Geschäftsadresse and Büroräume/Konferenzräume offerings at much larger scale, though IWG does not focus on the telephone answering layer.
• Teleperformance: Global leader in customer experience management and outsourced call center services across multiple languages and verticals. Represents the upper-end incumbent in outsourced customer service that overlaps with ebuero's larger client relationships.

Emerging players

• PolyAI: UK-based AI voice agent platform for enterprise customer service and call automation. Represents the emerging AI-first threat to ebuero's human-secretary model, particularly in hospitality and retail use cases.
• Synthflow AI: Berlin-based AI voice agent platform enabling businesses to deploy conversational AI receptionists without coding. Particularly relevant as a local emerging competitor that could disrupt ebuero's core human-led Telefonservice with a lower-cost AI alternative.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ebuero
• Facebookfacebook.com/135165653175834
• LinkedInlinkedin.com/company/ebuero-ag

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ebuero